Complaint volume
332 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Honda CR-V Complaints
332 consumer-submitted complaints on record for the 2020 Honda CR-V, grouped by component category.
332 Total complaints
21 Crash reports
2 Fire reports
15 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are forward collision avoidance, air bags, steering. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 21 crash reports, 2 fire reports, 15 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 83 complaints, with an average reported failure mileage of 31,082 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to forward collision avoidance, air bags, steering?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Honda CR-V?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Honda CR-V
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Honda CR-V complaints?
21 Crash
2 Fire
15 Injury
0 Fatality
22 Towed
12 Medical attention
What are the most common 2020 Honda CR-V complaint categories?
FORWARD COLLISION AVOIDANCE 51
AIR BAGS 41
STEERING 26
UNKNOWN OR OTHER 24
ELECTRICAL SYSTEM 20
FUEL/PROPULSION SYSTEM 20
ENGINE 17
SERVICE BRAKES 11
FUEL SYSTEM, GASOLINE 8
POWER TRAIN 7
332 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Feb 2022 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | We were cruising along Rt 130 in New Jersey when suddenly the Automatic Emergency Braking System "Brake" flashed on my dashboard and my vehicle braked for a while (from 50mph to 30mph) although there were no cars or any obstacles ahead of us. I had to step on the gas pedal to avoid any rear-end collision on me. Luckily, there were no vehicle behind me at that time. | Crash: No Fire: No | Unknown |
| Feb 2022 | FORWARD COLLISION AVOIDANCE | Following a car that then pulled over in to the breakdown lane the automatic braking engaged when there was nothing in front of us reducing the speed causing other cars behind us to have to lockup their brakes for no reason. This was very dangerous to myself and the cars behind us. The system does this often with nothing in the lane. | Crash: No Fire: No | Unknown |
| Feb 2022 | FORWARD COLLISION AVOIDANCE | Automatic Braking applied even when nothing in front of vehicle, on freeway at freeway speeds. | Crash: No Fire: No | Unknown |
| Jan 2022 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | My car was parked in my driveway all day and all night. At some point during the evening all of the windows and moon roof were opened without my knowledge (my keys were on the counter). It rained all night and my car obtained substantial water damage which cost approximately $18,000.00 to repair. I couldn’t drive my car until the repairs were made due to risk of electrical incident while driving. Honda has taken no responsibility. My car is a 2020 Honda CRV. It was recently brought to my attention that windows opening unexpectedly on Honda CRVs has been an issue since at least 2017 with the most recent incident that I know of happening on a 2021 model. Honda has been aware of this “glitch” for at least five years but has done nothing to correct it. It is a safety issue for many reasons. I would like this “glitch” to be corrected so that others will not have to suffer the loss and damages that I did. Insult to injury is I purchased my car from Honda in 2020 for $33,000.00 and then in 2021 I had to pay Honda almost $18,000.00 to fix damages sustained due to their negligence in addressing an issue that they knew about for at least 5 years. | Crash: No Fire: No | Unknown |
| Jan 2022 | UNKNOWN OR OTHER | Spontaneous sunroof shattering/explosion. While driving on a highway the sunroof on my Honda 2020 CRV AWD vehicle suddenly shattered and blew out completely. As I was on a two lane busy highway - I-80 going East 2 miles south of Colfax I had to slow down and exit after driving 2 miles and find the frontage road. There have been many owners of Honda's that have experienced the same event. Honda should be responsible for installing faulty glass in their sunroofs. | Crash: No Fire: No | Unknown |
| Jan 2022 | SERVICE BRAKES | The contact owns a 2020 Honda CR-V. The contact stated while the vehicle was parked with the engine on, the emergency parking brake was not engaged, she reached the vehicle to push the push/start button to turn off the vehicle, and the vehicle started to roll backward. The contact stated that the vehicle rolled over both legs and she required medical attention. A police report was filed. The contact stated that the vehicle stopped once it collided with the neighbor's house across the street. The vehicle was towed to a collision shop for diagnostic testing and body repairs. The diagnostic testing has not been performed on the vehicle. The dealer was contacted and advised the contact to call the Honda manufacturer. The contact stated that she has not been able to reach the manufacturer to make them aware of the failure. The approximate failure mileage was 17,000. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 17,000 |
| Jan 2022 | EXTERIOR LIGHTING | THIS OUR 2ND HONDA VEHICLE - QUALITY VEHICLES. THE HEADLIGHTING SYSTEM IS HIGHLY INADEQUATE IN NIGHT DRIVING IN LOW LIGHT AND VERY DANGERIOUS. CONTACTED DEALER SERVICE DIRECTOR ,BUT THE RESPONCE WAS"I NEVER HEARD ANY THING ABOUT THAT ! THE DEALER NEED TO BE ALERTED ABOUT THIS DANGEROUS HEADLIGHTS ! I HAVE FOUND OUT THRU RESEARCH, THIS IN ADEQUATE HEAD LIGHTING IS SOMEWHAT COMMON ! THIS DEALERSHIP IS GREAT AND I WILL CONTINUE TO REFERR PEOPLE TO THEM, ITS LIKE DEALING WITH FAMILY ! MY WIFE WILL NOT DRIVE THIS VEHICLE, TRUTH BE TOLD WE AVOID DRIVING AT NIGHT. SOMETHING MUST BE SOLVED WITH THIS VEHICLE ! [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). | Crash: No Fire: No | Unknown |
| Dec 2021 | EXTERIOR LIGHTING | WE HAVE A 2020 HONDA CRV LX -PURCHASED NEW. THIS IS OUR SECOND HONDA VEHICLE, THAT HAS THE SAME DEFECT, POOR HEAD LIGHTS. NIGHT DRIVING IS A NIGHTMARE AND WE LIMIT IT AS MUCH AS POSSIBLE. HIGH BEAMS AND LOW BEAMS ON A DARK STREET ARE DRIVING AT RISK. SEVERAL HONDA CRV LX OWNERS ON OUR STREET HAVE THE SAME NIGHT DRIVING EXPERIENCE. I CONTACTED THE DEALER STAFF REGARDING THIS SAFTEY FAULT, BUT THE RESPONCE WAS "I NEVER HEARD ANY THING ABOUT THAT ! ? THEY NEED TO BE UPDATED ! THIS IS A GREAT VEHICLE, HAD PRIOR GREAT DEALER SERVICE, WE HAVE BEEN TREATED AS FAMILY, FROM THE OWNER ON DOWN ! BUT MY WIFE AND I HAVE DANGERIOUS VEHICLE AS I HAVE FOUND OUT THRU RESEARCH. JACK J. SWIFT | Crash: No Fire: No | Unknown |
| Nov 2021 | POWER TRAIN,ELECTRICAL SYSTEM,AIR BAGS | The contact owns a 2020 Honda CR-V. The contact stated that while his wife was attempting to park the vehicle at 1 MPH, the vehicle independently accelerated without warning. The vehicle jumped a curb and crashed into a tree which stopped the acceleration; the contact, who was in the passenger seat, was able to place the vehicle into neutral and shut off the engine. The contact stated that the airbags did not deploy upon impact. The police were called the scene and a police report was filed. The contact was able to drive the vehicle back home despite the severe front-end damage. The contact was also able to drive the vehicle to an independent body shop as several warning lights had appeared on the instrument panel which he linked to the accident. They remained in the possession of the body shop for repair. The contact and his wife sought medical treatment from a doctor where his wife was treated for a large lump on the back of her head and the contact was diagnosed for chest contusion after having a chest X-ray. The dealer was notified of the contact of the failure and was informed that they do not perform body repairs. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 11,500. Consumer stated the total repair cost of the car was $10,446.10. | Crash: Yes Fire: No Injuries: 2 Medical attention | 11,500 |
| Oct 2021 | FORWARD COLLISION AVOIDANCE | My 2020 honda cr-v will randomly auto brake on the hwy when approaching a shadow at a hwy overpass. It doesn't happen every time so not predictable. It is terrifying when it does happen as I am driving at hwy speeds and then my car randomly slams on the brakes. This is not ok! I have experienced this about 5 times in the last 6 months. | Crash: No Fire: No | Unknown |
| Aug 2021 | FORWARD COLLISION AVOIDANCE | When I bought the car it had collision mitigation technology. Now it does not. I took it to Airport Honda in Alcoa TN yesterday for this problem along with regular service. They said they contacted Honda, who had no answer on why this system failed to work. I paid for a safety system that worked. Now it doesn't any Honda has not idea why and offers no solution or recourse. I consider this a safety issue that I hope you will take some involvement in. Thank you very much. [XXX] [XXX] [XXX] [XXX] [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). | Crash: No Fire: No | Unknown |
| Aug 2021 | UNKNOWN OR OTHER | This was my first explanation of my cars defect when submitting a claim to Honda through the NCDS. Good morning, I have had trouble with Apple Car Play since I purchased my new vehicle. I called the dealership in November and asked how to fix it. They suggested to try an apple USB/IPhone charger so I tried varies different USB cords and got them to work for awhile. In Jan. 2021 my Apple Car Play just stopped working all together. I would plug in my phone and the car would tell me that this function is not available. Then when I did occasionally get it to work, about 5 minutes into my drive. My touch screen monitor would turn completely black and I wouldn’t be able to use any other functions, even after turning my car off and back on, the screen would remain black until the next time I drove it. It works for a short period of time after doing a factory reset but only for about 12 hours, then it either turns black or the message “this function is unavailable” pops up and my device isn’t detected. I can’t even use the iPod function just to play music, it’s like it doesn’t recognize my phone, yet it will charge my phone. It just won’t recognize anything else. I have brought it into the dealer 6 times regarding this issue before the last two attempts to fix it, I even called apple support as recommended by the dealership. They were aware of the issue and told me to wait until the next update for it to be fixed. So I did... and it still didn’t work. That’s when I went in two more times and no one can seem to figure out what’s wrong. Thank you for your time, I hope we can resolve this issue soon. Have a great day! Cassie I had sent in multiple documents and a testimony explaining my cars defect and due to that defect the loss of use, value and safety to the vehicle. My request to fix this defect was denied. My case manager then notified me to move forward with my case and file a claim through the Minnesota Lemon Law and they recommend also submitting a claim to NHTSA | Crash: No Fire: No | Unknown |
| Jul 2021 | POWER TRAIN | The contact owns a 2020 Honda CR-V. The contact stated that the vehicle was serviced at a tire shop and failed to shift into reverse. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing an unknown fuse to be replaced. The vehicle was repaired however, the failure recurred on July 23, 2021. The contact stated while driving 5 mph, she heard an abnormal sound coming from the vehicle before the vehicle stalled. The contact stated no warning light was illuminated. The contact stated she was unable to shift gears. The contact stated a bystander assisted her to manually shift the gear to be able to drive back to her residence. The contact towed the vehicle back to the local dealer. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 8,400. | Crash: No Fire: No Towed | 8,400 |
| Jul 2021 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Honda CR-V. The contact stated that an abnormal, humming was heard intermittently coming from the passenger’s side rear wheel after turning off the vehicle. The contact believed that the fuel pump might have been the cause of the failure. The dealer was contacted about the issue and informed him that the Vin was not under recall. The contact was also informed that if the vehicle was inspected by the dealer and no failure was found, no action would be taken to repair the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown. The Vin was unavailable. | Crash: No Fire: No | Unknown |
| Jul 2021 | ELECTRICAL SYSTEM | There is a wiring harness for automatic mirror dimming that runs out of the front headliner to the back of the rear-view mirror (P/N32155-TLA-A31 32119) that seems to be without sufficient strain relief inside the mirror. On 5/9/2021, I started my CR-V only to have multiple system failure warnings scrolling across the dash. On 5/10/2021, I took the vehicle to the dealership. They found a blown fuse (P/N 38221-SNA-A41) but were not able to determine why it blew. On 5/25/2021, the same problem reoccurred. I took the vehicle that day to the dealership. The only difference was that (at least as I knew at the time) was that both failures happened after I used the remote start function. On 5/26/2021, after many attempts to duplicate the problem using remote start, the dealership contacted me saying they needed to do more troubleshooting. On 5/27/2021, The dealership contacted me saying they had determined the problem was a short in the above-mentioned harness and asked if I had hung anything on it. I mentioned that I occasionally hung my Handicap Placard (net weight 0.7 ounces) on it, but it would also be bumped by the windshield sunshade I use. The service advisor said that the repairs were not covered under the warranty since it was something I did, and not the fault of the vehicle. I asked the dealership to provide me with the damaged harness for my inspection, and the service advisor agreed to that. When the vehicle was returned to me on 6/4/2021, the harness was not in the vehicle, nor, according to the service advisor, in the building. I am an engineer with years of experience in cabling and harnesses, I wanted to see the damage for myself, as well as what physical harness strain relief accommodations were made for it. When the second incident happened, we were near home, and the dealership. It could have happened a week later when we were on our vacation and driving through the middle of the wheat fields of Kansas - stranded. | Crash: No Fire: No | Unknown |
| Jun 2021 | AIR BAGS,SERVICE BRAKES | The contact owns a 2020 Honda CR-V. The contact stated while reversing out of a driveway, when depressing the brake pedal it failed to stop and crashed into a high voltage box. The contact stated she was unaware if any warning lights were illuminated. The air bags did not deploy. The contact sustain injuries on her neck and back but did not seek medical attention. A police report was filed. The contact was able to drive to her residence. The contact called the local dealer and they were made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 8,300. | Crash: Yes Fire: No Injuries: 1 | 8,300 |
| Jun 2021 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Honda CR-V. The contact stated she added $38 of fuel into the fuel tank and after an hour of driving the low fuel warning light was illuminated. The contact stated that the vehicle stalled due to running low on fuel. The vehicle was not drivable. The contact towed the vehicle to local dealer. The repair was still pending. The manufacturer had not been informed of the failure. The failure mileage was approximately 8,000. | Crash: No Fire: No Towed | 8,000 |
| Jun 2021 | ENGINE,FUEL/PROPULSION SYSTEM | had the very first oil change for my new 2020 Honda CRV at approx 6200 miles and was told there was gasoline mixed in with my oil. the shop brought out a sample and you could smell the gas. took to a Honda dealer and they did not find any problems. oil change was NOT done at a Honda dealer. was told by the shop that performed oil change that they have seen this problem with other Honda motors | Crash: No Fire: No | Unknown |
| May 2021 | UNKNOWN OR OTHER | Unknown: computer touch screen periodically shuts down. It also loses connection for unknown reason with Apple play. I’ve rebooted the computer and sometimes that helps but not as much as I’d hope for it to resolve the connecting issue. | Crash: No Fire: No | Unknown |
| May 2021 | SEAT BELTS | SEAT BELT BUCKLES ON THE LEFT SIDE AND THE MIDDLE WILL MAKE THE SEAT BELTS CROSS OVER EACH OTHER. | Crash: Yes Fire: No Towed | 11,000 |
| May 2021 | STRUCTURE,UNKNOWN OR OTHER | THE COVER FOR THE UNDERCARRIAGE CAME LOOSE AND STARTED DRAGGING. I WAS DRIVING ON A BLACKTOP COUNTY ROAD. | Crash: No Fire: No | 10,001 |
| Apr 2021 | VISIBILITY/WIPER | MY SUNROOF EXPOLODED/SHATTERED SPONTANEOUSLY. I WAS DRIVING ON THE HIGHWAY. I WAS MOSTLY ALONE ON THIS STRETCH OF HIGHWAY. I WAS NOT IN A CONSTRUCTION ZONE, UNDER A BRIDGE/OVERPASS, OR OTHERWISE IN AN AREA THAT WOULD PRODUCE ANY KIND OF PROJECTILE. THERE WAS NOT A TRUCK OR VEHICLE IN FRONT OF ME THAT COULD HAVE KICKED A PROJECTILE INTO THE AIR. THERE WAS NOTHING THAT CAME THROUGH THE SUNROOF INTO MY CAR THAT I COULD IDENTIFY AS A PROJECTILE. MY SUNROON SHATTERED AT RANDOM. I HAVE DISCOVERED OTHERS WITH THIS SAME ISSUE BOTH WITH HONDA AND OTHER MANUFACTURERS. | Crash: No Fire: No | 5,700 |
| Mar 2021 | ELECTRICAL SYSTEM | I GOT IN TO START THE CAR IN THE PARKING GARAGE AND IT WOULD NOT START BECAUSE THE BATTERY WAS DEAD. I WAS INFORMED THE BATTERY WAS DEAD BECAUSE I DID NOT DRIVE IT ENOUGH BY THE DEALERSHIP. I AM NEARLY 78 YEARS OLD. I DO NOT KNOW HOW MUCH I NEED TO DRIVE THE CAR TO KEEP IT CHARGED. I THINK THIS IS A DESIGN FLAW. | Crash: No Fire: No | 2,700 |
| Mar 2021 | ELECTRICAL SYSTEM | IF MY VEHICLE IS PARKED FOR A WEEK OR MORE, THE BATTERY HAS TO BE JUMP STARTED. THE CAR HAS UNDER 2000 MILES ON IT. THIS CREATES AN UNSAFE ENVIRONMENT WHEN THE CAR WON'T START AFTER THAT SHORT OF A PERIOD. THE DEALERSHIP SAID TO DRIVE IT MORE OFTEN! THIS HAS HAPPENED MORE THAN ONCE. | Crash: No Fire: No | 1,670 |
| Mar 2021 | UNKNOWN OR OTHER | DASH PANEL FREEZE RUNNING THE VEHICLE , CANT SEE SPEED UP OR DOWN , REVS ETC.. AND RADIO PANEL FREEZE TOO HAVE TO TURN OFF THE VEHICLE EVERY TIME THIS HAPPEN. | Crash: No Fire: No | 3 |