Complaint volume
332 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Honda CR-V Complaints
332 consumer-submitted complaints on record for the 2020 Honda CR-V, grouped by component category.
332 Total complaints
21 Crash reports
2 Fire reports
15 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are forward collision avoidance, air bags, steering. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 21 crash reports, 2 fire reports, 15 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 83 complaints, with an average reported failure mileage of 31,082 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to forward collision avoidance, air bags, steering?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Honda CR-V?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Honda CR-V
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Honda CR-V complaints?
21 Crash
2 Fire
15 Injury
0 Fatality
22 Towed
12 Medical attention
What are the most common 2020 Honda CR-V complaint categories?
FORWARD COLLISION AVOIDANCE 51
AIR BAGS 41
STEERING 26
UNKNOWN OR OTHER 24
ELECTRICAL SYSTEM 20
FUEL/PROPULSION SYSTEM 20
ENGINE 17
SERVICE BRAKES 11
FUEL SYSTEM, GASOLINE 8
POWER TRAIN 7
332 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Aug 2022 | FORWARD COLLISION AVOIDANCE | I was in an accident this morning on the freeway where they are doing road construction. The lanes are VERY narrow due to cement wall placed for construction. The vehicle in front of me slammed on their brakes suddenly so when i did the Automatic brakes kicked in on my car surpassing the level of my own braking and took over. The car came to a compelete stop. IT was terrifying because i didnt have control to keep moving to try and get out of the way from the semi driving behind me. I moved over as much as i could even with a cement wall so close. I ended up getting rear ended by the Semi. This automatic braking system is DANGEROUS. With the car taking over my brakes lost me time to try and get out of the way even more which ccould have possibly prevented the accident from happening. | Crash: Yes Fire: No Injuries: 1 Medical attention | Unknown |
| Aug 2022 | AIR BAGS | The passenger side airbag sensor is not working properly. There is a light that goes on and says "passenger airbag off" when a passenger under 65lbs is in the seat. The passenger side airbag in this car is being deactivated when there are passengers that weight 95-150lbs sitting in the seat. The passengers are always buckled and the car is driving forward between 10-65 mph. I filed a complaint with Honda and have brought it to 2 different dealerships. One dealership replaced the sensors but the issue continues to occur. I was told by Simon from Honda Corporation that I needed to bring it in when the problem was occurring, so I did. That dealership weighed several people on a scale and in the passenger seat with a computer hooked up to the car. The weight the seat was sensing was off by about 40lbs. The sensors was "recalibrated". After they were "recalibrated" the weight was still off by 20-30lbs when we weighed a person by scale and then compared it to the weight that the seat was sensing. I was told that there was nothing else they can do, that it was a 2 sensor system and that is the "best they can do". The dealership reported back to Honda that the system was "working without issues" despite it still being significantly off after calibration. I requested a regional engineer to examine my car and was denied by Simon. I requested to speak with a supervisor and was denied by Simon. I have multiple videos showing this malfunction and the discrepancies in weight. I offered to send them to Honda and Simon refused to accept them. The sensors clearly aren't weighing the passengers properly and disabling the passenger airbag inappropriately. This is a SERIOUS SAFETY ISSUE! I am certain there are other CRV's with the same issue because the dealership hooked another CRV up to a computer and compared sensed weights vs actual weights right in front of me and that CRV seat sensor was off by 10-15lbs. I am concerned!! My car has had NO accidents/front damage. | Crash: No Fire: No | Unknown |
| Jul 2022 | AIR BAGS,FORWARD COLLISION AVOIDANCE | When I was driving my vehicle on 7-21-22 at approximately 4:20pm my emergency breaking system was flashing and breaking on it's own. There was nothing in front of my vehicle at the time. Later at approximately 4:25pm a woman hit my passenger side after running a red light. My passenger side airbag did not deploy. However, about 5-10 seconds after impact my steering wheel airbag deployed and hit me in the left side of my face. The delayed reaction has caused lacerations on my face, burns on my hand, bruising and loss of part of my tooth. I am also suffering from head issues and pain in my chest from this delayed airbag deployment. Vehicle had to be towed away to a garage and is not drivable. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | Unknown |
| Jul 2022 | FORWARD COLLISION AVOIDANCE | The contact owns a 2020 Honda CR-V. The contact stated while her husband was driving 5 mph, the brakes were depressed by mitigation braking system. The contact stated no warning light was illuminated. The driver was depressing the accelerator pedal but failed to accelerate causing the vehicle behind him to rear end their vehicle. The contact stated no one was injured nor sought medical attention. A police report was not filed. The contact towed the vehicle to the local dealer but they were unable to duplicate the failure. The vehicle was not repaired and the driver deactivated the forward collision on the vehicle. The vehicle was towed to a collision shop and had the rear bumper replaced. The manufacturer has been informed of the failure. The failure mileage was 6,028. | Crash: Yes Fire: No Towed | 6,028 |
| Jul 2022 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | I just leased my crv 2020 on May of 2019 and after a week or 2 I had my car battery die on me. Jump started it and took it to Honda and they said they will change the battery. After 2 weeks it happened again and they changed it again. Around March of this year 2022 it happened again and they changed it again. And today it won’t start again. Since it’s 4th of July weekend I have to take it to them Tuesday. | Crash: No Fire: No | Unknown |
| Jun 2022 | UNKNOWN OR OTHER | At 41,000 miles, my 2020 Honda CR-V door lock actuator on the driver’s side rear door quit working. When I would come to a stop at a stop sign/light, it would attempt to engage and make clicking sounds. I attempted to manually lock the door and use the key fob with no luck. The door lock absolutely would not lock. I have small children in the backseat so this had to be fixed ASAP. The dealer confirmed and I had to cover all costs. | Crash: No Fire: No | Unknown |
| Jun 2022 | FORWARD COLLISION AVOIDANCE | On 5 separate occasions the CRV has automatically braked HARD while driving down the highway. On none of the occasions has another vehicle or obstacle warranted this automatic braking. We were about rear-ended while on the interstate driving 70 when the car automatically braked. I am including the latest automatic braking incident in this report. | Crash: No Fire: No | Unknown |
| Jun 2022 | FORWARD COLLISION AVOIDANCE | The contact owns a 2020 Honda CR-V. The contact stated while driving 35 MPH, the vehicle unexpectedly came to a complete stop. There was no warning light illuminated. The contact was able to drive the vehicle home safely. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 26,000. | Crash: No Fire: No | 26,000 |
| May 2022 | ELECTRICAL SYSTEM | While driving the vehicle on an interstate, the dashboard and infotainment system screens both went completely dark. Pulled the vehicle off the highway; shutting it off and restarting it did not resolve the issue. After using the steering wheel controls and screen brightness rotary control on the dashboard the displays eventually came back on. So far this is a one-time occurrence; however, a friend with the same year and model (2020 CR-V Ex) just experienced a similar problem. In his case the dashboard display continued to work but the infotainment system went dark. I took the vehicle in to a local Honda dealer. They were unable to find any issues with the vehicle displays and said there are no active recalls. Note that a similar problem resulted in a recall for 2017-2019 Honda CR-Vs. Apparently the 2020s have the same or similar issue which to date Honda has not addressed. | Crash: No Fire: No | Unknown |
| May 2022 | TIRES | 235/55/p19 tire blew ou,t and split on edge of tread at 65 miles an hour about all way around between tire tread and sidewall | Crash: No Fire: No | Unknown |
| May 2022 | FORWARD COLLISION AVOIDANCE | Car brakes on its own when no vehicle in front of or around my vehicle. | Crash: No Fire: No | Unknown |
| May 2022 | VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE | The contact owns a 2020 Honda CR-V. The contact stated while driving approximately 30 MPH with the cruise control engaged, the vehicle began to brake suddenly. The contact deactivated the cruise control and the vehicle began to function normally. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 8,000. | Crash: No Fire: No | 8,000 |
| May 2022 | FORWARD COLLISION AVOIDANCE | My car has been braking on its own the last 5 months. Today it braked for no reason. There was no car in front of us or to either side of us. There was nothing in front of us either. It braked super hard and there was someone behind us who luckily slammed on their brakes and didn’t hit us. It gave me and my kids whiplash. Other times it will brake on its own if there’s a shadow from a bridge or something. Again when it does that there are no cars in front or next to us or even remotely close to us. This is beginning to be a frequent thing happening once or more a week. It’s super dangerous and I don’t feel safe with it braking for no reason. | Crash: No Fire: No | Unknown |
| Apr 2022 | VEHICLE SPEED CONTROL | The contact's mother owned a 2020 Honda CR-V. The contact stated that while her mother was driving at under 10 MPH, the accelerator pedal was stuck and the brake pedal failed to stop the vehicle while depressed. The vehicle went over an embankment and crashed into a house, then came to a complete stop after crashing into several trees. The air bags were deployed upon impact. There were no injuries to the residents inside of the house. The contact's mother suffered soreness in her right leg, but no medical attention was received. No police report was filed. The vehicle was towed to a body shop and was not yet deemed totaled by the insurance company. The manufacturer was made aware of the failure. The failure mileage was approximately 7,000. | Crash: Yes Fire: No Injuries: 1 Towed | 7,000 |
| Apr 2022 | TIRES | In September of 2020 I purchased a brand new 2020 Honda CR-V Touring with 235/55R19 CrossContact LX Sport M+S tires. On April 3, 2022 I was on a trip away (several hundred miles) from home when my 17 year old daughter (who drives the CR-V) contacted me about one tire that was low on air. She sent me a photo. I informed her to put air in the tire to see if it continued to leak and I would fix it when I got home. Taking initiative, she asked me if she could fix it while I was away. I gave her inspection instructions. She carefully inspected the tire and found no outside defects such as screw/nail/puncture foreign material. Since the leak was very slow, she filled the tire with air and safely drove the car to Firestone Tire at 395 Eisenhower Dr, Hanover, PA 17331. Once she got there the tire technician attempted to find the leak. He was unable to find any outside defect or leak and continued by removing the tire from the rim. I then got a phone call from my daughter who had the technician on speakerphone. He described the issue to me as a tire manufacturing defect that he has never seen before. My daughter then texted me photos of the issue. The defect is easily seen on the inside molded lines in the sidewall. It is where the bead rolls into the sidewall. In the molded lines there are areas where the lines are interrupted/missing and with what appears to be several small holes in the rubber. Firestone could not advise how to proceed. The tire was remounted. The technician put a little extra tire sealant on the bead. She then drove the vehicle home. I have since also read the these tires, of other sizes, have had a vulcanizing problem. My tire clearly has this issue and Continental needs to update their recall list to include these as well. | Crash: No Fire: No | Unknown |
| Mar 2022 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL | I was attempting to park in front of a medical professional building with my foot on the brake slowly rolling between the parking lines when the car experienced sudden unintended acceleration. Although I realized the car was accelerating and lurching forward, the brake was not stopping the vehicle. The car jumped the parking curb and crashed into the building causing damage to both the exterior and interior wall of the doctor's waiting room. While neither myself, my passenger, nor any patients in the waiting room were injured, someone could have been. The air bags did not deploy, and the Collision Mitigation system did not engage preventing the collision. Damage to the vehicle consisted of mostly front bumper and grill damage. When I called the local Honda dealership service department asking if I should have them evaluate the car before having body work completed, I was told that the dealership does not accept damaged cars until the body work has been completed. Consequently, I had the car towed to a body shop even though it was technically drivable. I did not feel safe driving the vehicle fearing it would suddenly accelerate again. I reported the incident to the Honda corporate office and a case was opened. I was again told that damage to the car had to be repaired by the body shop before the car would be evaluated by Honda. When the body shop completed the repairs, I had the car towed to the local Honda dealership for evaluation. I specifically requested that the Event Data Recorder be evaluated, but I received conflicting answers when I asked if it had been accessed during the inspection. I was told that the Honda District Representative reviewed the data from the inspection and invoice states, "no defects in materials or factory workmanship were found (NAME of tech) inspected and found no issues, relayed information to Honda and they advised the vehicle is ok to drive at this time". The vehicle was released back to me, but I refuse to drive it. | Crash: Yes Fire: No Towed | Unknown |
| Mar 2022 | FORWARD COLLISION AVOIDANCE | While driving the Automatic Braking System engaged even though there was nobody in front of me. The first time was on a freeway, it suddenly engaged even though there wasn’t a vehicle anywhere close to the front of my vehicle. This could have been bad and I could have been hit from behind if a driver behind me wasn’t paying attention and my vehicle stopped all of a sudden without warning. The second time it happened I was driving on a city road. My lane was empty ahead of me. The system automatically engaged and stopped my vehicle. I noticed the vehicle behind me had to stop quickly because of this. I have not had this checked by Honda yet. I did see that Honda has recalled other year model vehicles for having the same issues. If my vehicle is having the same problems then I would hope Honda would inspect it at no charge. There were no warning lights or advanced warnings that this was going to occur. I feel it is very dangerous because the vehicle just stops all of a sudden and as the driver you are jerked forward. The first occurrence was not very long ago, within the last month. The latest incident was 3/5/22. | Crash: No Fire: No | Unknown |
| Mar 2022 | ELECTRICAL SYSTEM | What component or system failed or malfunctioned, and is it available for inspection upon request? Infotainment display. Yes it is available for inspection. How was your safety or the safety of others put at risk? The display periodically freezes in rear camera view when the vehicle is moving forward. It also freezes in other views and crashes. Has the problem been reproduced or confirmed by a dealer or independent service center? No, dealer could not reproduce. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No. | Crash: No Fire: No | Unknown |
| Feb 2022 | FORWARD COLLISION AVOIDANCE | I have a 2020 Honda CR-V that is having a Phantom Braking issue. It has happened several times, 3 of which were while on the expressway and a tractor trailer was behind me. The CR-V warning system would flash "BRAKE" and then stop suddenly, there was nothing in front of me, nothing to either side of me. When I took it to the dealership, the technician could not replicate the issue and said 'it was a common issue with all vehicles' and recommended that I 'just turn it off, I did so on my vehicle.' After seeing the news I now know that I am not the only one with this issue. I purchased this vehicle from the dealer in June 2020, and this began in September 2021. | Crash: No Fire: No | Unknown |
| Feb 2022 | VISIBILITY/WIPER | Windshield has a significant refraction causing issues with visibility at night. Light passing through windshield is variably refracted depending on eye level and viewing angle. Issue has existed since car delivered. Vehicle was taken to dealer and advised of this several times with no fix attempted to date. Will continue to seek remediation from manufacturer and will consider lemon law if not resolved. This is becoming a common issue with more windshields as there are no real standards for windshield light refraction. | Crash: No Fire: No | Unknown |
| Feb 2022 | FORWARD COLLISION AVOIDANCE | On multiple occasions during highway or other driving, the automatic emergency braking has engaged causing the car to either slow quickly or attempt to come to a stop which required immediate intervention to avoid potentially being rear ended. Driving was occurring during daylight hours and not in traffic. | Crash: No Fire: No | Unknown |
| Feb 2022 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | On several separate occasions our Honda 2020 CRV has applied braking in circumstances where it should not have. On one occasion the vehicle ahead was maintaining the same speed and distance and our car applied brakes although the vehicle ahead was more car lengths ahead than 1 per 10 MPH. On other occasions there were no vehicles ahead or beside, while we were traveling at highway speeds on open highway and the car abruptly applied brakes. In each instance the braking stopped after a short jerk. In other words, it behaved as if the driver had lightly tapped the brakes, although that was not the case. | Crash: No Fire: No | Unknown |
| Feb 2022 | UNKNOWN OR OTHER | The vehicle battery drains if parked for a week without driving. The battery needs to be boosted to start the vehicle if parked for a week without driving. | Crash: No Fire: No | Unknown |
| Feb 2022 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | Almost 2 weeks ago I was driving on the Florida Turnpike (about 77mph) and suddenly the gas quit on the car. It slower down to about 50mph as I kept trying to give it gas but to no avail. Meanwhile I was lucky enough to be able to steer it into the right lane. This seemed to last a long time but in. truth it was probably only about 5 - 7 seconds. Then suddenly the gas came back on. This happened two more times during the same trip but these were shorter in duration amounting to a big hiccup on the gas. It has never happened to me again. I took it to the Honda dealer. They said they took it out for a spin and couldn't replicate it and had no idea what was wrong. Now I rarely drive on roads that are high speed so perhaps that is why it has not happened again. I see that you are investigating a similar issue for CRV's that are 2018 -19 but mine is 2020. It sounds as though it's the same problem. Luckily I was never in an accident with the car so the police and insurance was never involved. | Crash: No Fire: No | Unknown |
| Feb 2022 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | My car has applied the automatic emergency braking 4 times with no emergency needed as no other cars were around. All events included shadows from either a highway sign or a group of trees and occurred throughout the summer/fall of 2021. | Crash: No Fire: No | Unknown |