Complaint volume
321 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Honda CR-V Complaints
321 consumer-submitted complaints on record for the 2020 Honda CR-V, grouped by component category.
321 Total complaints
21 Crash reports
2 Fire reports
15 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are forward collision avoidance, air bags, steering. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 21 crash reports, 2 fire reports, 15 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 80 complaints, with an average reported failure mileage of 29,741 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to forward collision avoidance, air bags, steering?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Honda CR-V?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Honda CR-V
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Honda CR-V complaints?
21 Crash
2 Fire
15 Injury
0 Fatality
22 Towed
12 Medical attention
What are the most common 2020 Honda CR-V complaint categories?
FORWARD COLLISION AVOIDANCE 50
AIR BAGS 40
STEERING 25
UNKNOWN OR OTHER 23
ELECTRICAL SYSTEM 20
FUEL/PROPULSION SYSTEM 20
ENGINE 15
SERVICE BRAKES 11
FUEL SYSTEM, GASOLINE 8
SEAT BELTS 7
321 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Nov 2022 | FORWARD COLLISION AVOIDANCE | When driving at high speed on the highway, I have had instances of both FCW and/or AEB activating when there was no vehicle in front of me. This tends to happen without known cause and while I take the same route every day on my commute, the issue does not always occur. When FCW initiates with a large flashing BRAKE warning on the dash and loud beeping while at highway speeds, I am startled and second guess myself that I am not seeing something I am about to impact with. This creates confusion and can lead to making a maneuver or my braking in error which can cause a crash. This issue has occured numerous times and in speaking with other owners of the same vehicle, they have witnessed the same issue. I have also had AEB initiate at least twice while at highway speeds when there was no vehicle in front of me. This is the most frightening and dangerous issue that I've experienced in any vehicle I have driven. As with the above issue with FCW, there seems to be no way to reproduce the issue and it happens at random. While at highway speeds after receiving the FCW BRAKE warning, my vehicle instantaneously began emergency braking with no vehicle in front of me. This issue is unacceptable and can cause a serious crash on the highway. I speculate that these issues both may be caused by overhead highway signs or bridges but does not seem to occur in error consistently, even when driving the same route. I worry that these issues will cause myself or my family to be seriously injured due to failing safety technology and I have considered disabling these features in my vehicle. These issues have not been inspected nor verified independently as I have felt the issue is unresolvable based on feedback I have heard. At this point I consider myself lucky for not having been in a crash due to these systems failing. | Crash: No Fire: No | Unknown |
| Nov 2022 | FORWARD COLLISION AVOIDANCE | I was driving and the automatic emergency breaking activated without warning. I was driving 40 miles per hour with no car near me and the car abruptly stopped without warning. This is the second time this has happened with a similar situation occurring | Crash: No Fire: No | Unknown |
| Nov 2022 | FORWARD COLLISION AVOIDANCE | Automatic braking system engaging when no cars or objects are present. Has happened while on highway at relatively high speeds and on regular neighborhood streets. | Crash: No Fire: No | Unknown |
| Oct 2022 | AIR BAGS | August 13, I started my car and there was a loud noise. Then a alert on my dash, that there was a problem with my air bags. I could not get appointment with the Honda dealer until August 30. They determined that parts were defective. SRS Unit and weight sensor needs to be replaced. They ordered the parts but they are not available. So I am driving my newer Honda because I have no other car but they said if there was a wreck, the air bags would not function. Real disgusting that about that time, I got an email that they were getting in 17 NEW Honda CRV. If they can produce new ones, they have the parts I need to stay safe. They need to take care of this immediately! Winter will be here soon. Chances of accidents increase. | Crash: No Fire: No | Unknown |
| Oct 2022 | FORWARD COLLISION AVOIDANCE | I have noticed multiple times that when i exit from highway it will suddenly deaccelerate. I wasn't following any cars on those days and luckily no car behind me those times. | Crash: No Fire: No | Unknown |
| Sep 2022 | FORWARD COLLISION AVOIDANCE | too frequently the car automatically hard brakes & flashes "BRAKE" on the dash with no collision imminent but has almost caused accidents in doing so. This has happened turning slowly thru a busy intersection, driving moderate speed straight on a dappled sunlit road with no car around, driving in light traffic on a multi-lane highway at higher speeds. I have had the local Honda techs look at it last year and all they could do is ask if I want the sensitivity turned down. What good is the system if one thwarts what it is supposed to actually do?? Also there is no way to clean the front cameras which might have debris causing this. As it is happening more frequently, perhaps a debris collection is precisely the issue. Honda needs to take ownership of this faulty system & fix it! | Crash: No Fire: No | Unknown |
| Sep 2022 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Honda CR-V. The contact stated that the fuel pump would remain activated after turning the vehicle off. The contact indicated that the failure was intermittent with a humming sound coming from the vehicle during the failure. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 30,000. | Crash: No Fire: No | 30,000 |
| Sep 2022 | FORWARD COLLISION AVOIDANCE | Driving north toward Lebanon, Ohio on Route 48. One passenger and one dog in backseat. No one in front passenger seat. Car beeped and alerted to BRAKE then suddenly braked very hard with no cars around or in front. | Crash: No Fire: No | Unknown |
| Aug 2022 | LANE DEPARTURE,FORWARD COLLISION AVOIDANCE | 1. The vehicle will inadvertently and without warning, apply the brakes (phantom braking). 2. The Lane keeping assist will not follow the road, especially when the road curves. The vehicle will sometimes not negotiate the required turn to stay in the lane. | Crash: No Fire: No | Unknown |
| Aug 2022 | VISIBILITY | Sunroof window spontaneously exploded while driving. I was the only vehicle on the road when the window exploded. Happened at approximately 630am. Have searched but no recalls on this issue, only a class action lawsuit. | Crash: No Fire: No | Unknown |
| Aug 2022 | FORWARD COLLISION AVOIDANCE | The contact owns a 2020 Honda CR-V. The contact stated while driving 20 MPH, the Collision Mitigation Braking system engaged and the vehicle stopped abruptly. There were no other vehicles or objects nearby. The contact depressed the accelerator pedal and resumed normal driving. The contact stated that the failure reoccurred on four different occasions. The dealer was notified of the failure and an appointment was scheduled. The manufacturer was not notified of the failure. The failure mileage was approximately 4,000. | Crash: No Fire: No | 4,000 |
| Aug 2022 | EXTERIOR LIGHTING | VEHICLE HEADLIGHTS -LOW BEAM OR HIGH BEAM ARE INADIQUATE AND DANGERIOUS. AN AUTOMOTIVE TECH CONFIRMED THE OEM HEADLIGHTS FAIL SAFE DRIVING AT NIGHT EVEN ON LIGHTED CITY STREETS. THE PLASTIC HEADLIGHT ASSMS DO NOT ALLOW LIGHT TO SAFELY SHOW THRU. EVEN AFTER NEW LED BULBS INSTALLED THE ASSEMBLYS DEFUSE LIGHTING. MY WIFE AND I NO LONGER CAN SAFELY DRIVE AT NIGHT WITH THIS VEHICLE. THIS SAFETY PROBLEM HAS BEEN REPORTED TO THE SELLING DEALER, TO NO AVAIL! MY SON HAS DRIVEN THIS VEHICLE AT NIGHT - AND WAS ALSO TERRIFIED. THE TECHNICIAN WHO INSTALLED "LED HEAD LIGHT BULBS" CONFIRMED THAT OUR 2020 HONDA CRV OUTER "REFLECTOR ASSEMBLYS ARE AT FAULT ! AND THIS IS A DANGEROUS VEHICLE TO DRIVE AT NIGHT. | Crash: No Fire: No | Unknown |
| Aug 2022 | UNKNOWN OR OTHER | My moonroof glass randomly shattered while driving on the highway. There was no sign of rocks or other debris that might have been the cause. | Crash: No Fire: No | Unknown |
| Aug 2022 | ENGINE | The contact owns a 2020 Honda CR-V. The contact stated his wife noticed an unknown warning light was illuminated on the instrument panel. The vehicle's oil was changed by a mechanic. On another occasion, the vehicle would not start. The vehicle was taken to the dealer for diagnosis and they stated that the vehicle needed a new engine. The vehicle was not repaired. The manufacturer was contacted and they stated that they would contact him back. The failure mileage was 14,700. | Crash: No Fire: No | 14,700 |
| Aug 2022 | FORWARD COLLISION AVOIDANCE | I was in an accident this morning on the freeway where they are doing road construction. The lanes are VERY narrow due to cement wall placed for construction. The vehicle in front of me slammed on their brakes suddenly so when i did the Automatic brakes kicked in on my car surpassing the level of my own braking and took over. The car came to a compelete stop. IT was terrifying because i didnt have control to keep moving to try and get out of the way from the semi driving behind me. I moved over as much as i could even with a cement wall so close. I ended up getting rear ended by the Semi. This automatic braking system is DANGEROUS. With the car taking over my brakes lost me time to try and get out of the way even more which ccould have possibly prevented the accident from happening. | Crash: Yes Fire: No Injuries: 1 Medical attention | Unknown |
| Aug 2022 | AIR BAGS | The passenger side airbag sensor is not working properly. There is a light that goes on and says "passenger airbag off" when a passenger under 65lbs is in the seat. The passenger side airbag in this car is being deactivated when there are passengers that weight 95-150lbs sitting in the seat. The passengers are always buckled and the car is driving forward between 10-65 mph. I filed a complaint with Honda and have brought it to 2 different dealerships. One dealership replaced the sensors but the issue continues to occur. I was told by Simon from Honda Corporation that I needed to bring it in when the problem was occurring, so I did. That dealership weighed several people on a scale and in the passenger seat with a computer hooked up to the car. The weight the seat was sensing was off by about 40lbs. The sensors was "recalibrated". After they were "recalibrated" the weight was still off by 20-30lbs when we weighed a person by scale and then compared it to the weight that the seat was sensing. I was told that there was nothing else they can do, that it was a 2 sensor system and that is the "best they can do". The dealership reported back to Honda that the system was "working without issues" despite it still being significantly off after calibration. I requested a regional engineer to examine my car and was denied by Simon. I requested to speak with a supervisor and was denied by Simon. I have multiple videos showing this malfunction and the discrepancies in weight. I offered to send them to Honda and Simon refused to accept them. The sensors clearly aren't weighing the passengers properly and disabling the passenger airbag inappropriately. This is a SERIOUS SAFETY ISSUE! I am certain there are other CRV's with the same issue because the dealership hooked another CRV up to a computer and compared sensed weights vs actual weights right in front of me and that CRV seat sensor was off by 10-15lbs. I am concerned!! My car has had NO accidents/front damage. | Crash: No Fire: No | Unknown |
| Jul 2022 | AIR BAGS,FORWARD COLLISION AVOIDANCE | When I was driving my vehicle on 7-21-22 at approximately 4:20pm my emergency breaking system was flashing and breaking on it's own. There was nothing in front of my vehicle at the time. Later at approximately 4:25pm a woman hit my passenger side after running a red light. My passenger side airbag did not deploy. However, about 5-10 seconds after impact my steering wheel airbag deployed and hit me in the left side of my face. The delayed reaction has caused lacerations on my face, burns on my hand, bruising and loss of part of my tooth. I am also suffering from head issues and pain in my chest from this delayed airbag deployment. Vehicle had to be towed away to a garage and is not drivable. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | Unknown |
| Jul 2022 | FORWARD COLLISION AVOIDANCE | The contact owns a 2020 Honda CR-V. The contact stated while her husband was driving 5 mph, the brakes were depressed by mitigation braking system. The contact stated no warning light was illuminated. The driver was depressing the accelerator pedal but failed to accelerate causing the vehicle behind him to rear end their vehicle. The contact stated no one was injured nor sought medical attention. A police report was not filed. The contact towed the vehicle to the local dealer but they were unable to duplicate the failure. The vehicle was not repaired and the driver deactivated the forward collision on the vehicle. The vehicle was towed to a collision shop and had the rear bumper replaced. The manufacturer has been informed of the failure. The failure mileage was 6,028. | Crash: Yes Fire: No Towed | 6,028 |
| Jul 2022 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | I just leased my crv 2020 on May of 2019 and after a week or 2 I had my car battery die on me. Jump started it and took it to Honda and they said they will change the battery. After 2 weeks it happened again and they changed it again. Around March of this year 2022 it happened again and they changed it again. And today it won’t start again. Since it’s 4th of July weekend I have to take it to them Tuesday. | Crash: No Fire: No | Unknown |
| Jun 2022 | FORWARD COLLISION AVOIDANCE | On 5 separate occasions the CRV has automatically braked HARD while driving down the highway. On none of the occasions has another vehicle or obstacle warranted this automatic braking. We were about rear-ended while on the interstate driving 70 when the car automatically braked. I am including the latest automatic braking incident in this report. | Crash: No Fire: No | Unknown |
| Jun 2022 | UNKNOWN OR OTHER | At 41,000 miles, my 2020 Honda CR-V door lock actuator on the driver’s side rear door quit working. When I would come to a stop at a stop sign/light, it would attempt to engage and make clicking sounds. I attempted to manually lock the door and use the key fob with no luck. The door lock absolutely would not lock. I have small children in the backseat so this had to be fixed ASAP. The dealer confirmed and I had to cover all costs. | Crash: No Fire: No | Unknown |
| Jun 2022 | FORWARD COLLISION AVOIDANCE | The contact owns a 2020 Honda CR-V. The contact stated while driving 35 MPH, the vehicle unexpectedly came to a complete stop. There was no warning light illuminated. The contact was able to drive the vehicle home safely. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 26,000. | Crash: No Fire: No | 26,000 |
| May 2022 | ELECTRICAL SYSTEM | While driving the vehicle on an interstate, the dashboard and infotainment system screens both went completely dark. Pulled the vehicle off the highway; shutting it off and restarting it did not resolve the issue. After using the steering wheel controls and screen brightness rotary control on the dashboard the displays eventually came back on. So far this is a one-time occurrence; however, a friend with the same year and model (2020 CR-V Ex) just experienced a similar problem. In his case the dashboard display continued to work but the infotainment system went dark. I took the vehicle in to a local Honda dealer. They were unable to find any issues with the vehicle displays and said there are no active recalls. Note that a similar problem resulted in a recall for 2017-2019 Honda CR-Vs. Apparently the 2020s have the same or similar issue which to date Honda has not addressed. | Crash: No Fire: No | Unknown |
| May 2022 | TIRES | 235/55/p19 tire blew ou,t and split on edge of tread at 65 miles an hour about all way around between tire tread and sidewall | Crash: No Fire: No | Unknown |
| May 2022 | FORWARD COLLISION AVOIDANCE | Car brakes on its own when no vehicle in front of or around my vehicle. | Crash: No Fire: No | Unknown |