Complaint volume
1436 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Ford Escape Complaints
1436 consumer-submitted complaints on record for the 2020 Ford Escape, grouped by component category.
1436 Total complaints
19 Crash reports
3 Fire reports
22 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are structure, unknown or other, power train. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 19 crash reports, 3 fire reports, 22 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 305 complaints, with an average reported failure mileage of 45,215 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to structure, unknown or other, power train?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Ford Escape?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Ford Escape
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Ford Escape complaints?
19 Crash
3 Fire
22 Injury
0 Fatality
30 Towed
9 Medical attention
What are the most common 2020 Ford Escape complaint categories?
STRUCTURE 503
UNKNOWN OR OTHER 188
POWER TRAIN 110
FUEL SYSTEM, GASOLINE 80
ELECTRICAL SYSTEM 38
STRUCTURE,UNKNOWN OR OTHER 34
ENGINE 30
LATCHES/LOCKS/LINKAGES 26
FUEL/PROPULSION SYSTEM 18
VISIBILITY/WIPER 18
1,436 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Apr 2023 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Apr 2023 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted, and the contact was informed and advised to schedule a recall repair appointment with a dealer. The dealer stated that only two parts per week were received from the manufacturer. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Apr 2023 | ENGINE,FUEL/PROPULSION SYSTEM | I received a Safety recall notice in February 2023. I immediately called to schedule an appointment to have the work done. Upon driving to the dealership, I was told that they needed to order the part from Ford Co. and it would take a month to receive the part. I again called the dealership after 5 weeks had passed, and again they told me that Ford is not making the part available, when the Recall notice clearly states that it has. The dealership cannot give me any time frame that this part would be available, Ford Co. has not answered my email or phone requests. Can you assist me in this, I am driving a vehicle that could catch on fire. | Crash: No Fire: No | Unknown |
| Apr 2023 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and Gary Crossley Ford (8050 N Church Rd, Kansas City, MO 64158) were made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Apr 2023 | POWER TRAIN | 2020 ford escape. 2021 had recall on rear axle. Was supposed to be fixed. Now at 61k miles and both rear hubs are shot due to recall from 2021 | Crash: No Fire: No | Unknown |
| Apr 2023 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | Hello, The safety problem that I discovered in the car is as follows When I start the car with me "remote-start"and sit on the driver's seat, I can start the car by pressing the start button without first pressing the foot brake. I mean, if the person was operating the car with the remote control, and there were children in the car, and the children pressed the start button, the car would be completed, and the children might be exposed to danger. What is unique is that it is correct in all cases to start the car with the remote control or from the inside using the usual way. You must press the foot brake first! I have peace and confirmation that the driver of the car is an adult and can connect his feet to the foot brakes. In this problem the operation is done without the foot brake. Only when running through the remote. As for operating from the inside, there are no problems. Once again, the problem is when turning on first with the remote. Ford customer service, agreeed that issuse has to be reported to your devision to test it out. Thank you, | Crash: No Fire: No | Unknown |
| Apr 2023 | STRUCTURE | Drivers side door will not shut due to spot welds failing which causes the door check assembly to come off the inside of the door. | Crash: No Fire: No | Unknown |
| Apr 2023 | POWER TRAIN,ELECTRICAL SYSTEM | vehicle has problems awd off service advance trac precollision assist not available hill star assist not available and the powertrain mall function reduces power and i have a problem with the rear subwoofer which was obtained by the does and the problem continues. The vehicle has been in the ford for two weeks and they have not been able to solve it. I just bought it with 14,000 miles and it has all these problems and he could not enjoy the car, it is a lemon car | Crash: No Fire: No | Unknown |
| Apr 2023 | STRUCTURE | The spot welds where the check arm bracket attaches at the left (driver's) door failed, causing the internal bracket to detach. Once the bracket was no longer attached to the door, any attempt to close the door was met with resistance. Instead of the check arm receding into the door, the act of closing was trying to have both the check arm and bracket recede into the door; the bracket was at risk of damaging the window mechanism. In order to close the door, I have cut the check arm and removed the bolt that attached it to the car; leaving the small portion of check arm with the bracket to drop in the door slightly. Failure of this part is a safety risk to the driver, as it holds the door open; any gust of wind or even gravity will close the door unexpectedly on a person trying to exit the vehicle. The part is currently available for inspection. I have brought it to the dealer and provided them with SSM 51050 that I found regarding the known issue. As it was out of warranty they suggested I see an auto body shop. Searches online yield many complaints and even videos showing the issue. There were no warning lights. Shortly before failure the door presented with a creaking sound; 3 additional closings and it failed. | Crash: No Fire: No | Unknown |
| Apr 2023 | PARKING BRAKE,ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE | The contact owns a 2020 Ford Escape. The contact stated while driving various speeds, the brake pedal was depressed, and depressed to the floorboard. The vehicle eventually stopped; however, the failure persisted. Additionally, the check engine warning light had remained illuminated for approximately four months. The vehicle was towed to an independent mechanic where the vehicle was diagnosed and it was determined that the parking brake, brakes, and the turbo charger needed to be replaced. The contact was informed that the VIN was included NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) and 22V191000 (Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000. | Crash: No Fire: No Towed | 80,000 |
| Apr 2023 | STRUCTURE | The driverside door has been popping a little bit since we bought the vehicle in August of 2020. Today the popping got worse and you can see what looks to be spot welds broken behind where the door check is located. | Crash: No Fire: No | Unknown |
| Apr 2023 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Apr 2023 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Apr 2023 | ENGINE,FUEL/PROPULSION SYSTEM | I have been contacted by Ford that parts to fix the Safety Recall Notice 22S73/NHTSA 22V859 are available at Ford dealers since the letter, dated February 2023. I have called several times to a few Ford dealers and they state that they have not received parts from Ford for that recall. I want to alert the NHTSA that Ford is NOT following through on their responsibility to repair my affected vehicle and are not being honest about their ability to have the affected vehicles repaired! What is the problem? Why are they taking so long to get parts in and lying about the availability of parts when they contact their customers? Please put the proverbial "foot in their butt" since they seem to have no other incentive to make things right! I called dealers as recently as March 31, 2023 and was told still no parts for the repair!!! | Crash: No Fire: No | Unknown |
| Apr 2023 | STRUCTURE,UNKNOWN OR OTHER | When I open the door the driver door. It’s separated from the bracket to the door. Will do keep those pieces together, came apart in the door. | Crash: No Fire: No | Unknown |
| Mar 2023 | FUEL SYSTEM, DIESEL | 2020 FORD ESCAPE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-859. THE DEALER STATED THERE ARE NOT PARTS AVAILABLE TO PERFORM THE RECALL. | Crash: No Fire: No | Unknown |
| Mar 2023 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Mar 2023 | ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER | faulty spot welds on the drivers door checklink bracket failed and are preventing the door from closing correctly, and now the window wont roll all of the way down. not sure what else is broken inside of the door. | Crash: No Fire: No | Unknown |
| Mar 2023 | UNKNOWN OR OTHER | Spot welds for driver's side door restrainer broke allowing the door to swing open, not close fully and window to not go down. | Crash: No Fire: No | Unknown |
| Mar 2023 | STRUCTURE,UNKNOWN OR OTHER | I went to get in my car one day and my door was making a popping noise. I took a closer look and my door check strap unwelded from my car door. | Crash: No Fire: No | Unknown |
| Mar 2023 | FUEL SYSTEM, GASOLINE,LATCHES/LOCKS/LINKAGES | The contact owns a 2020 Ford Escape. The contact stated that there was an abnormally strong fuel odor coming from the vehicle. Additionally, the doors failed to close securely. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 28,000. Parts distribution disconnect. | Crash: No Fire: No | 28,000 |
| Mar 2023 | FUEL SYSTEM, GASOLINE,POWER TRAIN,ENGINE | The contact owns a 2020 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the vehicle failed to accelerate above 10 MPH. The vehicle was taken to the local dealer, where an unknown repair was completed; however, the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The contact stated that the vehicle hesitated to respond while driving and depressing the accelerator pedal. The check engine warning light was illuminated. Additionally, one of the rear seat belts was fractured. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 19,000. VIN tool confirms parts not available. | Crash: No Fire: No | 19,000 |
| Mar 2023 | LATCHES/LOCKS/LINKAGES | The contact owns a 2020 Ford Escape. The contact stated that on various occasions, the driver's door was creaking while being opened or closed. The contact stated that the failure persisted, and that the driver's door and window failed to close as designed. The contact noticed that the driver's door hinge was loosened. The vehicle was towed to a local dealer, where it was diagnosed that the driver's door needed to be replaced. The contact stated that the hinge was removed; however, the vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the warranty had expired. The approximate failure mileage was 29,000. | Crash: No Fire: No Towed | 29,000 |
| Mar 2023 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Mar 2023 | STRUCTURE | My VIN 1FMCU0H64LUA76372 is not included in the recall 49399 but I have Warped Instrument Panel Upper Section panel upper section near the defrost grill on the passenger side Ford has tried to fix but said they did not have the correct parts, how they fixed it was not appropriate and was still warped. The instrument panel has become warped back to before the fix. Can this ID be updated to include additional VINS ? NHTSA ID Number: 10184635 Manufacturer Communication Number: SSM 493992020 SSM 49399: | Crash: No Fire: No | Unknown |