Complaint volume
1436 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Ford Escape Complaints
1436 consumer-submitted complaints on record for the 2020 Ford Escape, grouped by component category.
1436 Total complaints
19 Crash reports
3 Fire reports
22 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are structure, unknown or other, power train. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 19 crash reports, 3 fire reports, 22 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 305 complaints, with an average reported failure mileage of 45,215 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to structure, unknown or other, power train?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Ford Escape?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Ford Escape
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Ford Escape complaints?
19 Crash
3 Fire
22 Injury
0 Fatality
30 Towed
9 Medical attention
What are the most common 2020 Ford Escape complaint categories?
STRUCTURE 503
UNKNOWN OR OTHER 188
POWER TRAIN 110
FUEL SYSTEM, GASOLINE 80
ELECTRICAL SYSTEM 38
STRUCTURE,UNKNOWN OR OTHER 34
ENGINE 30
LATCHES/LOCKS/LINKAGES 26
FUEL/PROPULSION SYSTEM 18
VISIBILITY/WIPER 18
1,436 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| May 2023 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| May 2023 | STRUCTURE | The inside run channel which holds the "check strap arm" on the driver-side door has broken loose from the welds. The door would barely open which is a potential safety concern should someone need to exit the vehicle quickly in an emergency. This is the same issue reported in SSM 50150. Ford should issue a recall as this is a widespread issue with this model as reported online by customers and in SSM 50150. | Crash: No Fire: No | Unknown |
| May 2023 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| May 2023 | STRUCTURE | The door weld on drivers side door cracked and became unwelded and door will only open partically and win dow does not operate to go down SSM 50150 - 2020-2021 Escape - Cracked Or Broken Spot Welds In The Left Front Door At The Check Arm Attachment Points In The Door Assembly Some 2020-2021 Escape vehicles may exhibit cracks or broken spot welds in the left front door at the check arm attachment point in the door assembly. The door assembly and door check arm replacement is the appropriate repair for this condition. Refer to the parts catalog and Workshop Manual (WSM), Section 501-03 as required to complete the repair. For claiming, use casual part 7823552 and the applicable labor operations of Section 12 and 13 of the Service Lab Took to McRee Ford and they stated not covered under extended warrant and I have to pay over 1100.00 to repair. This is Clearly a FORD defective workmanship and repairs need to be covered by Ford. | Crash: No Fire: No | Unknown |
| May 2023 | STRUCTURE,UNKNOWN OR OTHER | I opened the driver side door after returning home and heard some kind of popping sound, kind of like something in the door was catching on something else and then I opened the door more to see three holes on the door near the middle hinge. I opened the door all the way to get out and am now unable to close the door because the hinge is completely broken. I googled it and have seen other people have this same issue from only opening the door. I have no idea how to even close the door. | Crash: No Fire: No | Unknown |
| May 2023 | LATCHES/LOCKS/LINKAGES | The contact owns a 2020 Ford Escape. The contact stated that the driver’s side door hinge welds were cracking, and the hinge appeared to be detaching from the frame. The contact stated that the door was not opened completely for fear of the hinge shearing off and not being able to close the door. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the driver's side door needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 56,000. | Crash: No Fire: No | 56,000 |
| May 2023 | STRUCTURE,LATCHES/LOCKS/LINKAGES | The contact owns a 2020 Ford Escape. The contact stated that upon exiting the vehicle, he attempted to open the front driver's side door, and the door latch weld cracked. As a result, the front driver’s side door failed to open. The vehicle was taken to the dealer where it remained and was diagnosed and determined that the front driver’s side door needed to be replaced. The vehicle had not yet been repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 35,000. The VIN was unavailable. | Crash: No Fire: No | 35,000 |
| May 2023 | UNKNOWN OR OTHER | Check arm welds on door are faulty, and the welds break. | Crash: No Fire: No | Unknown |
| May 2023 | LATCHES/LOCKS/LINKAGES | The contact owns 2020 Ford Escape. The contact stated that while parked, the driver's side door stopper made an abnormal sound and the door failed to close or open as needed. Additionally, the driver's side window failed to operate. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 49,000. The contact stated that the dealership and manufacturer were aware of the failure happening to other vehicles. The door was replaced by the delership. | Crash: No Fire: No | 49,000 |
| May 2023 | STRUCTURE | The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver’s side door, there was a loud cracking sound was present. The vehicle was taken to the local dealer who diagnosed that the door welding had fractured and needed to be rewelded. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 40,317. | Crash: No Fire: No | 40,317 |
| May 2023 | POWER TRAIN,AIR BAGS | I was in an accident on March 18 around 10 pm eastern time. I was t-boned and the side air bag never deployed. I have also since had issues with my powertrain light coming on and the vehicle loosing power. | Crash: Yes Fire: No Towed | Unknown |
| May 2023 | STRUCTURE | Drivers side door popping from doorwell due to broken arm. | Crash: No Fire: No | Unknown |
| May 2023 | STRUCTURE | Driver door suddenly began making a very loud sound when opening and shutting as if the hinge is going to break. | Crash: No Fire: No | Unknown |
| May 2023 | UNKNOWN OR OTHER | I have a 2020 Ford Escape SEL edition. Purchased new from dealership in 2021. It was approx 720pm on Thursday 4/13/23. I was driving in Orlando. It was clear weather. No cars were around me and I did not go under an overpass. All of a sudden, I heard a big explosion sound, like a gun shot. I immediately pulled over and took photos and a video of the giant hole in the moon roof. There was no evidence of a strike. On Friday, I took the vehicle to safelite and they said they don’t do repairs but they vacuumed out the glass, said they did not see any foreign object and put a crash wrap over it to protect from elements until I could figure out what to do. The vehicle has 35,000 miles on it. I took to a Ford Service Body Shop to have it repaired under warranty. Ford denied my claim, but never contacted me for questions. This defect should be covered under warranty as it was a simultaneous occurrence with no apparent reason for the explosion. I have previously taken the vehicle to at least two different dealerships the first time one month after I purchased the vehicle. for a total of three occasions concerned about weird thumping/flapping sound coming from the roof of the vehicle since I’ve purchased the vehicle. Each time, the mechanics said they couldn’t find anything wrong and didn’t hear the sound. Now this has happened. I’m lucky it didn’t cause me to wreck and to that, I’m glad my young daughter was not in the vehicle and that the sun shade was closed otherwise I would have had glass all over me. There was no other warning this would happen and it's a serious danger/risk to drivers. | Crash: No Fire: No | Unknown |
| May 2023 | ELECTRICAL SYSTEM,STRUCTURE | The drivers side door hinge broke and the window no longer rolls down. When I took it to the dealership they told me the weld on the hinge broke, that it was not covered under warranty, and that I would need a whole new door. It is the middle hinge that stabilizes the door and stops the top two hinges from becoming damaged. My door is still functional (despite making a very loud popping noise when opening) but the first time it gets opened too hard or far the top or bottom hinge is going to bend. This will result in the door not being able to latch correctly or at all. If it does latch there is a chance it doesn't open if they hinges are bent. They did not diagnose the window. Upon looking online this is a common issue with 2020 Escapes. The part (hinge) did not fail; their weld did. My vehicle currently has 50,400 miles. | Crash: No Fire: No | Unknown |
| May 2023 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| May 2023 | STRUCTURE | Broken Drivers side Front Door Check Arm Attachment. Door made a popping sound and dealership states that it is a common problem with this model. This happened without accident or unusual circumstances. | Crash: No Fire: No | Unknown |
| May 2023 | STRUCTURE | In March my driver’s side door starting popping or squeaking. I thought my door needed oil. I didn’t call the dealership because was going on vacation and was going to get it oiled when I returned since my car would just be in the garage. I came home mid April and it was much worse. I was finally able to get in and told it is SSM50150 and that the weld broke and my door needed replaced. My car turned 3 years old on April 11th ( under 31,000 miles), so since I was two weeks past my warranty, it wouldn’t be covered and would be about $3500 to fix. In addition, I tried to use my lift gate to put something in back a few days ago, and it went up and came slamming down nearly in my head. I rarely use the back and am not sure when I tried it last. I was told today that both motors for the lift gate needed to be replaced because one was badly corroded and the other was cracked. This car is not even 37 months old, not even 31,000 miles, and it needs a complete door replaced and 2 motors on the lift gate??? This is not right at all, and Ford said sorry, your warranty ended 2 weeks ago! | Crash: No Fire: No | Unknown |
| May 2023 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was concerned about the vehicle possibly catching on fire. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Apr 2023 | ENGINE | Car drove with no key for 16 miles down the highway. Two keys were confirmed that they were at our house and not in the vehicle. Spouse realized no key was present after going to Target and trying to start the vehicle to return home. The key was initially about 25 feet away in our laundry room (away from garage). Failure of push-start button initially. | Crash: No Fire: No | Unknown |
| Apr 2023 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Apr 2023 | STRUCTURE | On 04/18/2023 around 8pm, I drove to a local Dollar General and parked my car. Once parked I opened my driver door to get out and heard a popping noise and the door felt weird when opening. I thought for a second something was caught in the door causing it to sound that way an cause difficulty opening. After looking and not seeing anything caught in the door I got out of the car and went into the store. Upon returning I opened my driver door to get in and the door felt stiff opening and you could hear the loud popping sound still. I got inside the vehicle and closed the driver door; however, closing the door was difficult. I called my mom, who works in a Ford dealership's service department, and told her what was happening while I drove home. I put her on speaker phone as I got out so she could hear the way the door sounded when opening and closing. She told me to stop using the vehicle until I could bring it into the dealership the next morning. When I brought the vehicle in I tried letting my window down during the drive and noticed that now my driver side window was having difficulty going up and down. My mileage at the the time was 37,482. My car has never been in a wreck or had any body damage occur. I purchased an extended warranty which will cover fixing the window now malfunctioning, but not the welding issues that has caused the door to not work properly. Upon researching on the internet this is a problem many Ford 2020 Escape owner's have experienced. Some have reported that the window issue is in direct correlation to the door hinge issue. It astounds me that if so many complaints have been made why is Ford not responding and aiding in getting these cars fixed? | Crash: No Fire: No | Unknown |
| Apr 2023 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Apr 2023 | UNKNOWN OR OTHER | I contacted the Ted Russell Dealership in Knoxville Tennessee in regards to a recall. I was informed that Ford was no longer sending our parts and that the dealership would not do the repair. I asked if they would be receiving parts and they said they didn’t know. I was frustrated to find I was suppose to just keep the recall. I called another dealership who was much more helpful and said that was no true. | Crash: No Fire: No | Unknown |
| Apr 2023 | STRUCTURE | The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver’s side door, the three rivets from the door punctured through the door. After the failure it was discovered that the front driver’s side window would not operate as designed. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The approximate failure mileage was 46,000. | Crash: No Fire: No | 46,000 |