Complaint volume
1436 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Ford Escape Complaints
1436 consumer-submitted complaints on record for the 2020 Ford Escape, grouped by component category.
1436 Total complaints
19 Crash reports
3 Fire reports
22 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are structure, unknown or other, power train. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 19 crash reports, 3 fire reports, 22 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 305 complaints, with an average reported failure mileage of 45,215 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to structure, unknown or other, power train?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Ford Escape?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Ford Escape
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Ford Escape complaints?
19 Crash
3 Fire
22 Injury
0 Fatality
30 Towed
9 Medical attention
What are the most common 2020 Ford Escape complaint categories?
STRUCTURE 503
UNKNOWN OR OTHER 188
POWER TRAIN 110
FUEL SYSTEM, GASOLINE 80
ELECTRICAL SYSTEM 38
STRUCTURE,UNKNOWN OR OTHER 34
ENGINE 30
LATCHES/LOCKS/LINKAGES 26
FUEL/PROPULSION SYSTEM 18
VISIBILITY/WIPER 18
1,436 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Oct 2023 | UNKNOWN OR OTHER | The hinge of my driver’s side door came off. I did file a complaint with Ford but a friend told me to file one here also. It is currently in the body shop getting fixed. It is going to cost over $3,000 | Crash: No Fire: No | Unknown |
| Oct 2023 | ELECTRICAL SYSTEM | Radio/Bluetooth system has completely stopped working in the middle of driving. It made all the lights in the car go crazy. The car shut off and cut back on while I was driving down the interstate. Now the radio/Bluetooth will not come on and we are a hands free state. It is a hazard when I have an emergency call and cannot speak to the caller via bluetooth. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | See attached document from complainant | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | Left front door spot welds have failed - known issue with these Escapes and no recall has been made. Ford’s solution is to replace the door and check arm assembly to the tune of way too much money. Door makes loud creaking sound when opening door. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | Popping noise - left front door. The issue is at the check arm attachment. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | Spot weld in driver's side door check arm has broken and door will intermittently not close. It sounds exactly like problem NHTSA Action Number: PE23013 . Ford dealership has offered ZERO assistance, besides replacing the entire door. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | fRONT DOOR CHECK AS BROKEN ON MY 3 YEAR OLD 2020 FORD ESCAPE. DOOR IS DIFFCULT TO OPEN AND WILL NOT OPEN ALL THE WAY UNLESS FORCED. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE,UNKNOWN OR OTHER | right side driver door hinge is making noise when opened. It is beginning to not unlock when i am entering car. i have to go to passenger side to unlock. I am unable to operate window (up/down) fully. I have taken this to dealer and have been told by their body department that this is an issue that they have seen in on other escapes. Have been advised to not put window down. They are looking into this and will call me but have heard nothing since - 3 weeks. I am afraid that this door will break loose or that I will be unable to get into my car and be stranded somewhere. I am unable to get this fixed and obviously can't trade it as it is a known issue and dangerous. PLEASE RECALL THIS AND HAVE FORD OFFER TEMPORARY VEHICLES UNTIL THIS IS FIXED. i AM A [XXX] LADY WITH NO SAFE TRANSPORTATION! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | Window started going down when requested and stopped halfway down - it would not go back up. Upon inspection it was found the door check had broken loose from the welds and shorted out the harness to cause the window to actuate. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | The driver side door started making a loud click on Saturday 10-14-2023. By Monday the 16th I could not open the window. I took it to the Ford dealership and when the service tech tried to close the door it would not close. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | 2020 Ford Escape driver side door hinge popped. Known issue. No recall. Unable to open or close door. Unable to roll down window or lock car door. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | Drivers side door started 2 days prior with cracking noise, difficult to close and two days later drivers side door is sagging, unable to open or close and window does not work. | Crash: No Fire: No | Unknown |
| Oct 2023 | ENGINE | All my warning lights came on my vehicle. Before I could get to service department, the car was making a weird sound underneath me. I knew something was wrong. I had it towed to dealer. They say my TURBO is out. The car is still in shop waiting on part, but the service man said the same make and model also is having TURBO issues. Just wanting to see if this is a common thing in this car. A recall would be great. | Crash: No Fire: No | Unknown |
| Oct 2023 | UNKNOWN OR OTHER | 3 welding spots on check arm of drivers side door have failed. Door is difficult to open and close; makes popping noises. Window reluctantly goes down and up. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE,UNKNOWN OR OTHER | Drivers door spot welds damaged. Door creeks, window does not go down. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | The driver's side door is making noise upon opening and closing. It is also getting progressively more difficult to get it to close securely. The Ford dealership took pictures and submitted the issue to Ford but today, October 18, 2023, Ford has refused to cover the cost to repair the door. Info sent to Ford is attached. I purchased this new 2020 Ford Escape on March 31, 2021. It has not been in any type of accident. I couldn't believe the door was defective so I googled it and found many articles on the potential recall due to the incorrect spot welds in the door. I went to the dealer and was told that unless there is a recall, chances are this won't be covered because I have 50,000 miles on the odometer. I drive to Florida, and make lots of long highway trips in my retirement so these are mainly highway miles. I'd like to take the car again to Florida in January with my wife, daughter and two grandchildren but I can't do that with the door like it is. I'd like your office to call Bill Brown Ford in Livonia, Michigan, where we purchased the car or Ford Motor Company and encourage them to stand behind their product and provide the cost of this repair. I am, frankly, amazed that they are not going to make this problem right since it is the result of their faulty workmanship. Please look into this for me. Thank you. | Crash: No Fire: No | Unknown |
| Oct 2023 | VISIBILITY,STRUCTURE | The contact owns a 2020 Ford Escape. The contact stated that the driver-side door's hinge had disconnected making the door difficult to manage. The door emits a loud clunking noise when being opened and closed. The window had also become inoperable and failed to go down past a certain point. The contact took the vehicle to the dealer who diagnosed that the door needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 20,000. | Crash: No Fire: No | 20,000 |
| Oct 2023 | STRUCTURE | Driver door starting making a noise and had trouble closing. And then the window wouldn’t go down all the way. Took it to the dealership and they said that the spot welds failed in the door. | Crash: No Fire: No | Unknown |
| Oct 2023 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Ford Escape. The contact stated that on several occasions after refueling, the vehicle failed to restart. The vehicle was taken to a dealer where it was diagnosed that that canister purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 31,869. | Crash: No Fire: No | 31,869 |
| Oct 2023 | STRUCTURE | The weld spots in the driver side door came loose | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | The left front door spot welds broke. Car is under 40,000 miles. This is NOT a high usage fleet vehicle, but a personal vehicle. Safety issue: The door does not open properly. I can no longer get into or out of the car through the left driver door. In an emergency, it may be impossible to exit the vehicle quickly. The door does not close properly to lock it. The repair will cost thousands; to replace the entire door and check arm. The local Ford dealer and an auto body repair shop have confirmed the problem. The Ford Dealership told me that this was a known issue. No prior warning symptoms. Opened the door one day and it broke. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE,LANE DEPARTURE,BACK OVER PREVENTION | The vehicle's driver's door malfunctioned. It is available for inspection, but I paid to fix it earlier this week out of my pocket. It was confirmed by an auto body repair shop.It has not been inspected by the manufacturer, police, insurance representatives. There was no warning lamps' messages or other symptoms of the problem prior to the failure. The first time it occurred was early last year. It was fixed under the warranty manufacturer twice.The last time it was a week ago, but it was outside the warranty when that occurred.So I paid to fix. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | WELDING CONNECTION ON DRIVERS SIDE DOOR HAS COME UNDONE CAUSING A POPPING NOISE AND NOW DAMAGED THE DOOR. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | Drivers door spot welds damaged. Door creeks, window does not go down. | Crash: No Fire: No | Unknown |
| Oct 2023 | ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER | Front driver door makes popping sound and window won’t work. Car is 2020 and dealership is telling me that it’s not covered. | Crash: No Fire: No | Unknown |