Complaint volume
1436 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Ford Escape Complaints
1436 consumer-submitted complaints on record for the 2020 Ford Escape, grouped by component category.
1436 Total complaints
19 Crash reports
3 Fire reports
22 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are structure, unknown or other, power train. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 19 crash reports, 3 fire reports, 22 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 305 complaints, with an average reported failure mileage of 45,215 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to structure, unknown or other, power train?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Ford Escape?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Ford Escape
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Ford Escape complaints?
19 Crash
3 Fire
22 Injury
0 Fatality
30 Towed
9 Medical attention
What are the most common 2020 Ford Escape complaint categories?
STRUCTURE 503
UNKNOWN OR OTHER 188
POWER TRAIN 110
FUEL SYSTEM, GASOLINE 80
ELECTRICAL SYSTEM 38
STRUCTURE,UNKNOWN OR OTHER 34
ENGINE 30
LATCHES/LOCKS/LINKAGES 26
FUEL/PROPULSION SYSTEM 18
VISIBILITY/WIPER 18
1,436 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Oct 2023 | STRUCTURE | Driver's door, left front, check strap broke at weld inside of door. Door pops real loud when you open it. The door came open today driving down the road I couldn't get it to shut. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | It started with a creaking sound in the drivers door. Then three days later the door became very difficult to close. Took the car to the dealer service department and was told it has a broken spot weld failure that causes the door to be difficult to close and and the window to nor open fully. It is my understanding that this is a known safety problem with other vehicles reporting the same issue. My vehicle has only 18472 miles on it and is 3 years, 3 months old, so no longer covered by the warranty. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | The driver's side door has a broke weld - there is an issue that it will not open and close correctly. Also due to the issue the window can not be rolled down which can causes visibility issues when rain or fog conditions are present. The door can sometimes be latched closed and other times will unlatch on its own. I tried to resolve with Ford but they indicate it is a known issue and will not cover the repair, leaving me to not be able to afford the repair but still in need of using the vehicle. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | from online research, seems to be a common problem with the ford escape. while in normal use the front driver side door check rod failed. the door was very difficult to open after the failure and now no longer closes | Crash: No Fire: No | Unknown |
| Oct 2023 | LATCHES/LOCKS/LINKAGES | The contact owns a 2020 Ford Escape. The contact stated that the front driver's door hinge fractured. The vehicle was taken to the dealer. The vehicle was diagnosed with a fractured door hinge. The door hinge needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 28,608. | Crash: No Fire: No | 28,608 |
| Oct 2023 | UNKNOWN OR OTHER | CALLED MY DEALERSHIP FOR MY DOOR PROBLEM, SAYS THERES BEEN ISSUES WITH THE DOOR CHECK , BUT IM A MONTH AND HALF OUT OF WARRANTY AND FORD DOES NOT WANT TO TAKE RESPONSIBILTY FOR THIS PROBLEM THAT SO MANY PEOPLE HAVE WITH THIS... SO I WILL HAVE TO GO PAY FOR THIS ON MY OWN AND GET A RENTAL CAR.. I FEEL AS THOUGH THIS SHOULD BE A RECALL IF SO MANY PEOPLE ARE HAVING THE SAME ISSUE!!! | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | The front driver door started to make large popping sounds and becoming difficult to close. The arm inside the door is now loose, grinding, and visibly not connected to the door. The drive window can also not be lowered now. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | Driver's side door the spot welds broke off, door was making a popping sound whenever opened. Driver's side window also wouldn't go down all the way. Took to dealer to check on it and they knew about this issue right away, advised us to take the car to a body shop because we would need a new Driver's side door put on. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | Drivers door one day made a popping noise and then was unable to close. Door hinge issues and ford will not repair without cost although the door has not had any impact, collision or trauma, it just stopped working one day. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | Driver side Door hinge of my 2020 ford escape is starting to pull off the door spot welds | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | Pop weld on drivers side door broke. Ford is refusing to fix it or pay for the replacement parts even though there is an active investigation about this problem on multiple 2020 escapes... Hoping the investigation is wrapped up soon and a recall is ordered | Crash: No Fire: No | Unknown |
| Oct 2023 | FUEL SYSTEM, GASOLINE | See attached document from complainant | Crash: No Fire: No | Unknown |
| Oct 2023 | FORWARD COLLISION AVOIDANCE | The front radar that enables collision avoidance, adaptive cruise control, etc. has failed. It first started as an intermittent problem that quickly progressed to a total failure. The vehicle was not involved in an accident or any misuse that would cause this problem. | Crash: No Fire: No | Unknown |
| Oct 2023 | UNKNOWN OR OTHER | My driver side door all of a sudden started making popping sounds when opening and closing. Got to the point where I could not close the door. I had to disarm the mechanism that was popping. I did a little research and I was able to see the rivets that hold the arm had pulled through the door panel thus causing the arm not to work properly. I am just over the 36,000 mile warranty so will not fall under the warranty. Because I had to disarm this mechanism to be able to shut my door I have no protection to protect the door from over opening and causing more damage. I also see there have been several other complaints of Escape owners having the same issue. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver’s side door, she noticed that the door weld had fractured. The contact also stated that the front driver’s side window failed to roll down and was difficult to roll up. The vehicle was taken to the dealer where it was diagnosed that the door needed to be replaced. The vehicle was no repaired. The manufacturer was notified of the failure and the contact was provided a case number then advised to contact the NHTSA Hotline. The failure mileage was approximately 47,000. | Crash: No Fire: No | 47,000 |
| Oct 2023 | STRUCTURE | A weld in the driver-side door failed rendering the door nonfunctional and making it difficult to safely exit the car and creating a concern that the door may not provide proper protection. The weld failure was not due to an accident for any misuse. Personnel in the Ford service department and body shop were very familiar with this problem due to other similar cases. Ford corporate is reluctant to acknowledge or address the problem, stating that the NHTSA has not required a recall. As a senior citizen I should not be expected to climb through my vehicle to exit my vehicle safely and I should have confidence that the door will protect me. The failure of the weld requires the entire door to be replaced at a cost of $2000. Welding is the basic blocking and tackling of car building and Ford has been welding car bodies for over 100 years so there is no excuse. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | The spot welds on the check hinge for the driver door are broken. Door is having issues opening and closing and the glass window will not come down. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | The spot welds on the driver's side door check are broken. The window will go down. Door is hard to shut. | Crash: No Fire: No | Unknown |
| Oct 2023 | UNKNOWN OR OTHER | Driver side door makes an unusual sound when opened all the way. Until it got to a point that it makes a popping sound when opened/or closed. The door check bracket is loose. Called the dealership and they said they’d have to change the entire door?? That would cost thousands of dollars for something that’s out my control. This has to be investigated and recalled for free. I’m very concerned that this would eventually cause my car door to fall off while driving. God forbid! | Crash: No Fire: No | Unknown |
| Oct 2023 | UNKNOWN OR OTHER | Driver side door spot weld broke | Crash: No Fire: No | Unknown |
| Oct 2023 | ENGINE | The contact owns a 2020 Ford Escape. The contact stated while driving at various speeds, the contact heard an abnormal sound coming from the vehicle. There were also fumes entering inside the vehicle. The check engine warning light was illuminated. The vehicle was diagnosed by an independent mechanic and the contact was informed that the vehicle had experienced an emissions failure. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 104,000. | Crash: No Fire: No | 104,000 |
| Oct 2023 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | Driver Side Door when opened makes loud Popping noise and doesn't want to shut properly and doesn't latch completely. It appears that the spot welds in the check arm for the front doors are failing. | Crash: No Fire: No | Unknown |
| Sep 2023 | STRUCTURE | On the 19th of September, 2023 I took my 2020 Ford Escape SE FWD 4-door, 3.1 into Zeck Ford, 4501 4th Trafficway, Leavenworth 66048 to have my driver’s door fixed that was making the Snaping, Popping and Snaping sounds. Also, the driver’s door window would not roll-up or roll-down. Escape vehicles exhibit cracks or broken spot welds in the left front door at the check arm attachment point in the door assembly and the cost was $2,515.94 to repair my Escape by replacing the whole driver’s door. | Crash: No Fire: No | Unknown |
| Sep 2023 | STRUCTURE | DRIVER SIDE DOOR MAKING A CLUNKING/ POPPING SOUND WHEN OPENED AND CLOSED AND WINDOW NOT OPERATING NORMALLY. THE HINGE IS VERY LOOSE. IT SOUND LIKE THE DOOR IS GOING TO FALL OFF BECAUSE IT DOES NOT CLOSE ALL THE WAY. THIS IS A SAFETY ISSUE AND FORD SHOULD FIX THIS AT THEIR EXPENSE. NEVER HAD A CAR WITH THIS ISSUE BEFORE | Crash: No Fire: No | Unknown |