Complaint volume
1436 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Ford Escape Complaints
1436 consumer-submitted complaints on record for the 2020 Ford Escape, grouped by component category.
1436 Total complaints
19 Crash reports
3 Fire reports
22 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are structure, unknown or other, power train. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 19 crash reports, 3 fire reports, 22 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 305 complaints, with an average reported failure mileage of 45,215 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to structure, unknown or other, power train?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Ford Escape?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Ford Escape
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Ford Escape complaints?
19 Crash
3 Fire
22 Injury
0 Fatality
30 Towed
9 Medical attention
What are the most common 2020 Ford Escape complaint categories?
STRUCTURE 503
UNKNOWN OR OTHER 188
POWER TRAIN 110
FUEL SYSTEM, GASOLINE 80
ELECTRICAL SYSTEM 38
STRUCTURE,UNKNOWN OR OTHER 34
ENGINE 30
LATCHES/LOCKS/LINKAGES 26
FUEL/PROPULSION SYSTEM 18
VISIBILITY/WIPER 18
1,436 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Nov 2023 | POWER TRAIN,ELECTRICAL SYSTEM | The AWD module failed-- it is at the dealer for repair now. Several errors popped-- pre-collision, hill assist, AWD, traction control all turned off The dealer determined the AWD module needed to be replaced. The error codes popped up and I brought it to the dealer within three days. Ford states this part is not covered under the "bumper to bumper" warranty, which expired four months ago. It is not part of the powertrain warranty, which is still active. The same make/model/year produced at the same plant had a Customer Satisfaction Program to replace this part, but it only covered a very small window of dates. | Crash: No Fire: No | Unknown |
| Nov 2023 | ENGINE,FUEL/PROPULSION SYSTEM | Car died while driving down road due to a defect in the emissions system. Took to garage to tell me it's the evap system. Common issue with the 1.5 ltr engines and not under warranty. Revise to cover it even though it's connected to emissions system under a 80,000 mile warranty. Well over 100+ complaints online | Crash: No Fire: No | Unknown |
| Nov 2023 | STRUCTURE | The driver door makes a popping noise when opening and closing. Door now has problems closing and sometimes will not shut properly. Also, the window is not going up and down as fast as it should. Both problems happened around the same time and are believed to be related. | Crash: No Fire: No | Unknown |
| Nov 2023 | STRUCTURE | Welds that secure the door check arm to the driver side door failed. This makes the door very difficult to both open and close, potentially creating a safety issue. This is a known issue affecting these vehicles, and a recall should be issued to correct the problem. | Crash: No Fire: No | Unknown |
| Nov 2023 | UNKNOWN OR OTHER | Door would make popping sound when opening and closing front driver side door. Window will roll down slowly and up slowly. Stopped using for fear of window getting stuck in down position. Rivets on door have popped loose and door arm housing moves inside slot. | Crash: No Fire: No | Unknown |
| Nov 2023 | VISIBILITY/WIPER | The window tent is bubbling and warping down my windows impairing my view of the road, unsure of cause and it is available for inspection. Bubbles are visible the warping is harder to see in a photo, but it runs all the way down the window. It is impairing visibility through passenger and driver windows, causing depth perception issues and a risk to myself and other drivers. The Ford Dealership I recently went to to have other recalls fixed confirmed the issue and told me to file a complaint here. No warning lamps or other symptoms of the problem. | Crash: No Fire: No | Unknown |
| Nov 2023 | STRUCTURE | Weld on driver side front door for door limiting rod has broke. Door is difficult to close. Started with grinding sound inside door with popping friction prior to weld completely failing. | Crash: No Fire: No | Unknown |
| Nov 2023 | STRUCTURE | The drivers door started making a popping noise when opened and then the welds on the door broke. Drivers side window would not go down. | Crash: No Fire: No | Unknown |
| Nov 2023 | STRUCTURE | The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, the door made a loud crunching sound. Additionally, the front driver's side door would inadvertently close while the contact was entering the vehicle. The vehicle was taken to an independent mechanic, who diagnosed that the front driver's side door had three fractured spot welds and that the front driver's side door needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 47,000. The VIN was unavailable. | Crash: No Fire: No | 47,000 |
| Nov 2023 | STRUCTURE | Drivers door has broken spot welds. Loud snaps when door is opened or closed. Power window won't go down all the way. From what I'm reading the door could just open up as you are driving down the road. Door checker bar needs to be replaced. Part #lj6z7823552 b. | Crash: No Fire: No | Unknown |
| Nov 2023 | ELECTRICAL SYSTEM,STRUCTURE | Driver side door hinge/weld breaks. The metal pops, makes a loud sound, door then has to be forced shut. Due to this the window and lock does not work. Driver side door broke first and now the passenger side door has done the same exact thing. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | While 360 miles away from home, the drivers side door made a popping noise, the window and controls in the door would not work, the window cracked and the door would not work properly. The window would not operate and remained halfway down cracked and broken, the rearview mirrors would not operate. I went to a dealership and was told that this was a recurring problem with this particular vehicle and that the door hinge welds had broken. The only warning I got was a popping noise inside of the door. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | Drivers side door has become unwelded. Started as a popping sound and now the door is getting harder to close, the window does not roll down. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | Spot welds on front passenger door has come undone. The driver door was repaired for the same problem at 32,000 miles. Car is now 61,000 | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | This issue affects the driver's door (left-front). The weld spots for the door dampening device within the frame of the door have failed. Prior to this failure the door would make three loud popping noises with each full opening and full closing of the door. This continued until all three weld points on this dampening devise have completely failed. Now the door is very difficult to open/close. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | Drivers door has a problem and closes on the driver it won’t stay open. The strap that holds the door open is broken due to a manufacturing defect. Window will not open due to things out of alignment inside the door. | Crash: No Fire: No | Unknown |
| Oct 2023 | ELECTRICAL SYSTEM,STRUCTURE | My driver side door began making a grinding/creaking noise when opening. It was rather alarming as it was loud and extremly noticibale everytime I would open AND close my door. At one point, I had opened my door while doing errands and I could not actually push the door closed without some physical force. Now the door makes a more hollow creaking sound while closing and opening the door. Recently, my driver side window has since malfunctioned (does not go down). I can push the button for it to go down, but it only moves two inches before it stops completly. I use my vvehcile to communte to and from work and to transport my children to school and back. This safety concern is alarming as the safety of myself is at risk if ever in an accident, potentially not being able to open the door or even the door unlatching while driving at highway speed of 120kms. I have voiced my concerns to my FORD dealership but due to not purchasing extended warranty at time of purchase, It is not covered and recommened to take to an autobody shop for servicing. The technician noted "it can be quiet expensive". There are no warning lights. | Crash: No Fire: No | Unknown |
| Oct 2023 | UNKNOWN OR OTHER | The driver door panel is not welded properly which cause the door to crack when you open it and the arm of the door is broke. I took the vehicle to the shop and they stated that it a welding problem with Ford my issues and now I have to pay for the door. I feel ford need to recall the vehicle and fix the issue free of charge | Crash: No Fire: No | Unknown |
| Oct 2023 | UNKNOWN OR OTHER | The spot welds on my driver door check mechanism broke loose not allowing me to secure the door. This also caused an issue with the driver door window. After inspection the vehicle is currently with the dealership for repair. Driver door open warning lamp presented even when the door was closed. The problem presented itself on 10/26/2023. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | The spot welding on the door check broke off inside the door. The door doesn't open or shut right now, and the window no longer works. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | The welds are breaking on the driver's side door. The hinge pops when the door is opened and is getting worse. The door feels like it will eventually not close properly (if it even is now). | Crash: No Fire: No | Unknown |
| Oct 2023 | POWER TRAIN,FORWARD COLLISION AVOIDANCE | My AWD module went out and several features of my vehicle were in-operable. I have read that this is a common problem with this vehicle, and it tends to happen around the same mileage. The failure of this module makes the pre-collision assistance fail | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | The front driver's side door began popping and making a loud noise when opening. The the window stopped going down, and now you can hear air coming in through the door, like it is not shut all the way. I took my car to the dealership and they said this is a known problem with the door hinge welds and that the welds are busted. The recommended repair from Ford is replacement of the door and check arm. However, my car is over 36,000 miles, so out of warranty, and therefore the $1900 repair is my responsibility to pay to fix. | Crash: No Fire: No | Unknown |
| Oct 2023 | VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE | Check engine light came on Friday and 24 hours later started making a whirring sound lost power on the highway started smoking and smelled like it was going to catch fire. Was impeding traffic and almost caused an accident. Had it towed to Ford dealership where a diagnostic test was run. They determined that it was engine failure and Ecoboost failure. Coolant was leaking into cylinders 2&3. They claim the code fired on September 9. They asked if I had taken it anywhere to clear the code. I most definitely did not. Ford Motor Company is unwilling to make this right and have quoted me almost $9000 to fix this issue. Certain makes and models of 2020 Ford Escape have had engine recalls. This is clearly a malfunction on their part. | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | Spot welds failed on left side front door check arm. Driver side door was making a loud creaking noise. Window was also affected and could not roll down. Took the car into the dealer thinking this would be covered under the warranty or the extended warranty we purchased when we bought the car new. Dealership discovered the spot welds failed. Was told we've have to replace the door. | Crash: No Fire: No | Unknown |