Complaint volume
277 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Ford Edge Complaints
277 consumer-submitted complaints on record for the 2020 Ford Edge, grouped by component category.
277 Total complaints
12 Crash reports
1 Fire reports
12 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are power train, unknown or other, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 12 crash reports, 1 fire report, 12 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 82 complaints, with an average reported failure mileage of 58,547 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to power train, unknown or other, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Ford Edge?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Ford Edge
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Ford Edge complaints?
12 Crash
1 Fire
12 Injury
0 Fatality
17 Towed
6 Medical attention
What are the most common 2020 Ford Edge complaint categories?
POWER TRAIN 120
UNKNOWN OR OTHER 22
ENGINE 16
POWER TRAIN,ENGINE 8
SEAT BELTS 8
VISIBILITY 6
STRUCTURE 5
ELECTRICAL SYSTEM 4
FORWARD COLLISION AVOIDANCE 4
POWER TRAIN,UNKNOWN OR OTHER 4
277 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jun 2025 | POWER TRAIN | The transmission quit as my wife pulled into her works parking lot. No one other than the ford dealer has looked at the vehicle. There were no warnings or indications that anything was wrong. | Crash: No Fire: No | Unknown |
| Jun 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | My Ford Edge only has a little over 37,000 miles on it, it’s an 2020 model. Electronic throttle body went out. The car lost all power, when trying to mash the gas peddle , the power was decreasing, the engine was missing and running extremely ruff.I barely was able to get off to the side of the interstate safely. The brakes went out , my car issued 7 different power failures involving powertrain, restraints, anti-lock system , hill start, pre-collision , 2 repeated the same warning. These warnings only came on after the car lost power, not before. I had to have it towed. Since I have AAA, I had them tow it to their repair shop since it was only a few miles from where I was stranded. They replaced the throttle assembly. I tried to find out if there was a recall , no recall, but there has been class action suits against Ford for this same reason. | Crash: No Fire: No | Unknown |
| Jun 2025 | POWER TRAIN | Torque converter is malfunctioning and it was diagnosed by a Ford dealership | Crash: No Fire: No | Unknown |
| Jun 2025 | UNKNOWN OR OTHER,VISIBILITY/WIPER,BACK OVER PREVENTION | The rear view camera glitches and the display is either blacked out or scattered. The motion sensor does not always work when this happens. I was not aware of an on coming car while backing up causing a safety risk. The screen will start glitching and become distorted while I am already backing up, making it hard to know where the objects are. There are not any warning lights to indicate a problem. I brought the car to the service center at the dealership from where I purchased it, They said I would have to pay for a new camera. I did not do that because there is a recall in the 2021 model and other Ford vehicles for the same issue . | Crash: No Fire: No | Unknown |
| Jun 2025 | UNKNOWN OR OTHER | Transmission needs to be replaced at 60k miles. This issue seems to be encountered way too often with this vehicle. | Crash: No Fire: No | Unknown |
| May 2025 | POWER TRAIN | Car jerks when switching gears most of the time. Mostly noticed between 2nd & 3rd AND 3rd & 4th gears. If I am very gentle with the gas pedal, the jerk is very minor and sometimes unnoticeable. At constant speeds, the RPM spikes on its own without me hitting the gas pedal. To confirm this, I drove the car on the highway multiple times with cruise control set to 60 MPH. RPM will be slightly over 2x1000 for most of the time but periodically spikes 50-100 RPM over this constant mark. | Crash: No Fire: No | Unknown |
| May 2025 | BACK OVER PREVENTION | The contact owns a 2020 Ford Edge. The contact stated that on several occasions while in reverse, the rearview camera image was black with wavy lines, and a distorted image. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 65,000. | Crash: No Fire: No | 65,000 |
| May 2025 | POWER TRAIN | This car doesn’t even have 100k on it and the transmission shutters really bad. No recall but this is very dangerous as it doesn’t allow you to accelerate when needed. | Crash: No Fire: No | Unknown |
| May 2025 | POWER TRAIN | This is an update to incident [XXX] After failure of the torque converter I replaced the transmission in November 2023. Over time the symptoms of jerking and power issues came back. Had a transmission relearn completed. Issues came back again over time. Took vehicle to ford dealer (DORSCH) and diagnosed as TPS sensor failure. I did notice over winter that the issue was less in below 40 degrees weather. I assumed at that point it was electronic rather than a mechanical failure. Sensor is being replaced at this moment. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| May 2025 | POWER TRAIN | I own a vehicle [XXX] ford edge, and ford service informed my transmission about to fail due to torque converter etc. which matches a recall in 2020 ford edge only limited to certain number of cars seems to be effected according to their program, however all information from service department matches to the issue other vin numbers experienced. I have asked them to include this vin number to effected cars in that recalls based on evidence for ford edge 2020 and they don’t take responsibility for it even though it matches to recall as a vehicle at 80.000 miles. I’m informed by ford, manufacturer may have used based on location a different part than original what is that even mean? I claim that my vehicle’s transmission is affected by their failure and following the path of failing even though not yet failed, but symptoms of there and happening. So following the path of how they explained in their recall list of cars’ fate with transmission. And my vehicle must be considered and added on that list to my best knowledge and safety concern as a moving vehicle that’s transmission can fail any minute while driving related to FORD’s technical, mechanical errors. There might be many 2020 ford edges out there driving with the same issues while occupied with passengers and driving on highway just waiting for their poor transmission to act up goofy to cause incident. I see this is a danger on traffic and reporting it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| May 2025 | UNKNOWN OR OTHER | Transmission: 2 quarts low; shuddering; I get my car serviced very regularly at Riverside Ford Macon Ga; car began to shudder; had transmission fluid checked, 2 quarts low; looked up online and discovered issues with 2020 Ford edge transmission problems | Crash: No Fire: No | Unknown |
| May 2025 | POWER TRAIN | Transmission is bucking and jerking at speeds up to 35 mph, only has 61,000 miles and transmission fluid level is fine, does it all the time | Crash: No Fire: No | Unknown |
| May 2025 | POWER TRAIN | When we first noticed symptoms we brought it to our local dealership. They diagnosed it with a faulty torque converter. The vehicle displays hesitation, jerkiness and stuttering when accelerating. It makes drive in poor conditions more challenging and daily driving when accelerating onto highways and interstates. Lane changes and other general maneuvers when accelerating. The condition was recreated by North Country ford in Coon Rapids, MN. We are continuing to get 2nd and 3rd opinions so that we can find a permanent solution. There has been no further inspections besides service shops and local the dealership. There were no service lamps or warning lights. The physical jerkiness and hesitation when accelerating was the main sign. Forums and automotive pages alerted us to many other drivers experiencing similar issues. The problem first arose around 1-2 months ago. Possibly the end of February to beginning of April 2025. | Crash: No Fire: No | Unknown |
| Apr 2025 | POWER TRAIN | The contact owns a 2020 Ford Edge. The contact stated that while driving at various speeds, the transmission was slipping. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage 82,000. | Crash: No Fire: No | 82,000 |
| Apr 2025 | POWER TRAIN | Transmission shudders under 35mph, with harsh down shifting and delayed up shifting. Issue is known to happen to 2019-2021 Edge/Nautilus built before March 11, 2021 that are equipped with a 8F35 Transmission. | Crash: No Fire: No | Unknown |
| Apr 2025 | POWER TRAIN | The contact owns a 2020 Ford Edge. The contact stated while driving at approximately 25 MPH, the vehicle shuddered. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that there was transmission fluid leaking from the bottom of the vehicle and the transmission seals, O-rings, and the torque converter needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000. | Crash: No Fire: No | 60,000 |
| Apr 2025 | ENGINE | transmission jerks when starting and stopping. | Crash: No Fire: No | Unknown |
| Apr 2025 | POWER TRAIN | The contact owns a 2020 Ford Edge. The contact stated that while driving between 0-45 MPH, the vehicle was shuddering abnormally. The contact stated that at 47 MPH or above, the vehicle operated as designed. There were no warning lights illuminated. The contact stated that the failure was linked to Technical Service Bulletin: 21-2077. The contact called a transmission specialist and was informed that there was a lock on the transmission. The contact called the local dealer and was informed that the vehicle needed to be diagnostic tested. The mechanic informed the customer about replacing the torque converter. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and confirmed there was no repair coverage on the vehicle. The approximate failure mileage was 130,000. | Crash: No Fire: No | 130,000 |
| Mar 2025 | ENGINE | This is the results of a malfunctioning that occurred on this vehicle: Cause VERIFY CONCERN FOUND WHINEING NOISE WITH INTERMITTENT NO ENGAGEMENT CONDITION. INTERNAL METAL GRINDING CAN BE HEARD. METAL PARTICLES CONTAMINATING FLUID INDICATING MAJOR INTERNAL FAILURE. RECIEVED DTCS P073D UNABLE TO ENGAGE NEUTRAL, P0761 SHIFT SOLENOID C STUCK OFF, P07E4 UNABLE TO ENGAGE PARK, P07E6 STUCK IN PARK, AND P2707 SHIFT SOLENOID F STUCK OFF. Correction REPLACE TRANSMISSION UNIT, TRANSMISSION COOLER AND FLUSH TRANSMISSION COOLER LINES OF CONTAMINATION. ENTER NEW TRID DATA INTO PCM AND PERFORM TRANSMISSION ADAPTIVE DRIVE CYCLE. RETEST. I contacted the Manufacturer and was given recall program 20B39 to be performed on the vehicle as well. 1: Distorted or inoperative rearview camera, which can reduce rearward visibility and increase the risk of a crash. | Crash: No Fire: No | Unknown |
| Feb 2025 | UNKNOWN OR OTHER | Driving normally to work, without a warning the car started vibrating and jerking vigorously when the car is turn on…if i try to drive it the car rolls but doesn’t want to break. | Crash: No Fire: No | Unknown |
| Feb 2025 | POWER TRAIN,ENGINE | I was driving my car and couldn't put it in reverse. Then it worked and I drove it I was on my way to work and stopped to turn left and all of a sudden it wouldn’t go into drive. I would put it in drive and then it would automatically jump to park. | Crash: No Fire: No | Unknown |
| Feb 2025 | ENGINE | The vehicle is leaking coolant into the engine due to a failing EGR cooler. Problems include, white smoke coming from the engine, severe coolant loss, loss of heat, and foul smell coming from the vents. After a service inspection it was determined that the coolant leak is causing the engine to fail and a replacement engine is necessary. | Crash: No Fire: No | Unknown |
| Feb 2025 | STEERING,SUSPENSION,POWER TRAIN | Transmission has catastrophic failure and exploded while driving. Many components missing chunk of metal and or just completely mangled after explosion from under car when had to me turned 35°-50° to go straight. Went to Google my issue and say the 2020, Ford edge had 3 recalls for transmission issues but for certain ones and mine want listed but had done a good amount of damage | Crash: No Fire: No | Unknown |
| Feb 2025 | UNKNOWN OR OTHER,ENGINE | Transmission issue, unable to diagnose with error codes as the system does not recognize it | Crash: No Fire: No | Unknown |
| Jan 2025 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the accelerator pedal failed to function as intended. The contact stated that the vehicle shuddered and jerked as if it was not getting enough fuel. The dealer was made aware of the failure. The contact was informed that the repair was not covered under recall or special programs. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 84,000. | Crash: No Fire: No | 84,000 |