Complaint volume
277 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Ford Edge Complaints
277 consumer-submitted complaints on record for the 2020 Ford Edge, grouped by component category.
277 Total complaints
12 Crash reports
1 Fire reports
12 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are power train, unknown or other, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 12 crash reports, 1 fire report, 12 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 82 complaints, with an average reported failure mileage of 58,547 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to power train, unknown or other, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Ford Edge?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Ford Edge
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Ford Edge complaints?
12 Crash
1 Fire
12 Injury
0 Fatality
17 Towed
6 Medical attention
What are the most common 2020 Ford Edge complaint categories?
POWER TRAIN 120
UNKNOWN OR OTHER 22
ENGINE 16
POWER TRAIN,ENGINE 8
SEAT BELTS 8
VISIBILITY 6
STRUCTURE 5
ELECTRICAL SYSTEM 4
FORWARD COLLISION AVOIDANCE 4
POWER TRAIN,UNKNOWN OR OTHER 4
277 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Aug 2025 | POWER TRAIN | Torque converter was coming apart, according to the service advisor at Bannister Ford in Marlow Heights, MD. Car was shuddering upon acceleration from a stop or slow speed and not accelerating properly. Also noticeable slipping at highway speeds and RPMs would not stay steady. No warning lights or messages, problem began at 57,000 miles and near failure at 60443. | Crash: No Fire: No | Unknown |
| Jul 2025 | POWER TRAIN | Vehicle shudders when accelerating between 30 and 40 mph but can occasionally but felt up to 60 mph. I took the vehicle to Ford Covert Hutto (Texas) and was told the torque converter needed to be replaced and would cost $4,257. Upon researching I have seen hundreds of comments and threads where other people are having the same issue and repairs with this vehicle yet there is no recall. Yes, the vehicle is available for inspection upon request. Yes, the problem has been reproduced and confirmed by dealer. Yes, the vehicle has been inspected by professionals. No, there are no warning lights on to indicate an error. The shudder is felt very prominently by anyone in the vehicle. | Crash: No Fire: No | Unknown |
| Jul 2025 | POWER TRAIN | In May/June 2025, I began to notice a shudder in my 2020 Ford Edge SEL when accelerating. I took my vehicle to the dealer to be diagnosed and was told there is a technical service bulletin for this issue and the recommendation is replacement of the torque convertor at a cost of approx $3000, since the vehicle is out of warranty (my Edge has just less than 78k miles). In looking into this issue through various forums and websites, this is a very common occurrence with Ford's 8F35 transmission that is used on the 2020 Ford Edge (and numerous other Ford models). This is a safety issues as the symptoms will (and are) getting progressively worse. It's unfortunate that Ford will not stand behind this vehicle and offer to repair an obviously faulty part. | Crash: No Fire: No | Unknown |
| Jul 2025 | POWER TRAIN | 2020 ford edge just hit 64,000 mile and transmission is slipping at lower gears seem like its a dangerous issue why isnt there a recall on this issue ford should be taking care of this | Crash: No Fire: No | Unknown |
| Jul 2025 | POWER TRAIN | I started hearing a dragging noises when turning from a stop. There were no warning lights or messages displayed. This issue has been occurring for the last couple of years but was intermittent. When I drove the vehicle up into the mountains the noise became more prevalent not just when turning from a stop. It occurred anytime I turned while going up a hill. The transmission also started hesitating in low gears when going up hills (vehicle is normally in Florida with no hills). I took the vehicle in for service and they determined the rear differential was failing and needed to be replaced. I had that done and that solved the problem with the rear end, but the transmission problem continues and the service center said the transmission is failing. The vehicle has approximately 105,000 miles on it. | Crash: No Fire: No | Unknown |
| Jul 2025 | POWER TRAIN | Car jerked forward and back slightly like slowly going over rumble strips when slowing to stop. When at stop felt like the car was in neutral when pushing on gas. Car revved engine, but no movement. Was able to push it to safe place, but from there it seemed locked up even in neutral when trying to push the car later. Sound like grinding clattering when revving engine and neutral. | Crash: No Fire: No | Unknown |
| Jul 2025 | POWER TRAIN | The contact owns a 2020 Ford Edge. The contact stated while parked and occupied in the vehicle, while starting the vehicle or attempting to depress the accelerator pedal the AWD mollification service required warning message illuminated. The contact mention he also heard a buzzling sound coming from rear drive unit. when opening the vehicle door. A dealer was contacted. The vehicle was not taken to a dealer or independent mechanic for diagnoses. The vehicle was not repaired. The contact was relating the failure NHTSA Campaign Number Recall Number: 21V011000 related to the (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure, and they informed the contact to call NHTSA to file a complaint. The failure mileage was 69,394. | Crash: No Fire: No | 69,394 |
| Jul 2025 | POWER TRAIN | The torque converter on this vehicle is a known issue to Ford, many Edges are affected by this issue. My vehicle will randomly surge and buck at low speeds as a result. Reduced power as well while going in reverse. There were never any warning signs, but the dealership said that it was a common issue on this vehicle. If I had not have been in warranty, the repair would have cost $6800. Just over six months later, the vehicle began doing the SAME thing. This time Ford says it’s the EGR valve and that it will cost a total of $1600. I managed to negotiate them down by talking to customer service, but I felt the need to bring this to others attention as I know my car isn’t the only one facing these issues. | Crash: No Fire: No | Unknown |
| Jul 2025 | FUEL SYSTEM, GASOLINE,POWER TRAIN | The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended. Additionally, the contact stated the vehicle had stalled and jerked intermittently while driving. There was no warning light illuminated. An unknown dealer was made aware of the failure and provided a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The contact related the failure to an unknown recall; however, the VIN was not included in the unknown recall. The manufacturer was made aware of the failure but no assistance was provided. The contact was advised to contact the NHTSA Hotline to report the safety failure. The failure mileage was approximately 86,000. | Crash: No Fire: No | 86,000 |
| Jul 2025 | VEHICLE SPEED CONTROL,ENGINE | The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle hesitated while depressing the accelerator pedal. Additionally, while driving 35-45 MPH, the vehicle lost motive power. The contact stated that the vehicle choked and stalled. The driver was able to coast to the side of the roadway. The contact had since switched to premium fuel. The vehicle was taken to an independent mechanic who determined that the spark plugs needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to the local dealer, who determined that the vehicle was operating as designed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 54,000. | Crash: No Fire: No | 54,000 |
| Jul 2025 | POWER TRAIN | Vehicle shuddering bucking and jerking at lower speeds. Shifting is erratic. Dealership diagnosis was a bad tourque converter. Apparently this is a know issue. See Ford TSB 21-2389. Had the vehicle in last month and they replaced the rear differential. Vehicle had less than 60k miles on it. Warrenty had expired while I was waiting for a service appointment (5 years or 60k) repair cost is over $3000 | Crash: No Fire: No | Unknown |
| Jul 2025 | ENGINE AND ENGINE COOLING | The contact owns a 2020 Ford Edge. The contact stated that while driving at various speeds, the vehicle failed to properly accelerate. The contact stated that the check engine warning light illuminated before the vehicle stalled. The vehicle was taken to the local mechanic who diagnosed that the engine had overheated due to coolant intrusion into the engine and the head gasket was blown. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 111,400. | Crash: No Fire: No | 111,400 |
| Jul 2025 | POWER TRAIN | The first indication of a problem began when I felt a stutter shifting gears at low speeds. No check engine light or anything came on but it happened again so I took the car to a local dealer to be checked. He said my transmission was shot and quoted $8000.00 for replacement as the 60,000 mile warranty had passed. My car has 92000 miles on it. I couldn't believe this as I have had no other issues with this car so I drove to a second repair shop. During the 20 mile drive my car began stuttering at all speeds, I was surprised I made to the shop. Still no dash indicator lights or check engine lights , nothing. Quoted $4500.00 to rebuild transmission. I can't believe there is no dip stick for the owner to check transmission fluid levels/condition for regular maintenance. Who designed this? | Crash: No Fire: No | Unknown |
| Jul 2025 | ENGINE | The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure but provided no assistance. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall with a similar failure; however, the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 48,157. | Crash: No Fire: No | 48,157 |
| Jul 2025 | UNKNOWN OR OTHER | I got into my parked car, turned it on put it in drive and it barely went. I looked down at the dash and it had a wrench lit up on it. I pulled over and looked up what codes it gave me on my app. There were no warning signs before this event. | Crash: No Fire: No | Unknown |
| Jul 2025 | POWER TRAIN | My car’s transmission has been shifting erratically, jerking and sometimes goes into reverse while driving. | Crash: No Fire: No | Unknown |
| Jul 2025 | POWER TRAIN | Vehicle: 2020 Ford Edge VIN: [XXX] Component: Powertrain / Transmission Complaint (Updated): This is an update to a prior complaint regarding my 2020 Ford Edge transmission. The vehicle unexpectedly shifted into reverse while in drive and had difficulty accelerating properly. The dealership diagnosed a major transmission failure and quoted nearly $10,000 for repairs. Ford Customer Service has been contacted multiple times, and I also submitted a letter and an email, but I have not received any resolution. The vehicle is currently being held at the dealership, and I am unable to drive it. This issue poses a serious safety risk, and I believe it may be part of a wider defect affecting similar models. Please investigate further. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Jul 2025 | POWER TRAIN | I am reporting a serious issue with the transmission on my 2020 Ford Edge. The vehicle began shifting erratically and unexpectedly went into reverse while in drive, creating a dangerous situation. It also hesitates and lurches when accelerating. This issue occurred without warning and poses a major safety risk to myself, my passengers, and others on the road. I’m requesting that NHTSA investigate this matter to determine if there is a pattern of transmission failure in 2020 Ford Edge vehicles. My vehicle is currently at a dealership awaiting repair, and I am facing uncertainty and high costs without assurance this problem won’t reoccur. | Crash: No Fire: No | Unknown |
| Jul 2025 | POWER TRAIN | The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle hesitated and shuddered abnormally. No warning lights were illuminated. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 102,000. | Crash: No Fire: No | 102,000 |
| Jun 2025 | POWER TRAIN | At 58,000 miles we started having transmission slipping issues with no check engine lights or anything. We did some research and brought it in to a dealer for the recommended software update. That didn’t fully fix the issue and they recommended a new torque converter. At just under 60,000 it should not be having these issues and it’s a major expense for a newer car. Transmission failing is a safety issue since the car could stale without warning putting the driver or others safety at risk. | Crash: No Fire: No | Unknown |
| Jun 2025 | VISIBILITY | The contact owns a 2020 Ford Edge. The contact stated while driving 70 MPH, the sunroof exploded and completely fractured into several pieces. The contact stated that the glass fragments fell inside the vehicle. The dealer was contacted and informed the contact that there were no recalls on the VIN related to the failure. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 55,000. | Crash: No Fire: No | 55,000 |
| Jun 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | For last 3+ years Rear reverse camera remains blank and screen becomes unresponsive Unable to use steering wheel buttons to change radio station or volume. Can get working again by performing a system reset (press seek and volume knob) Took to Ford dealer for the camera recall 20C19 when recall first came out. As parts were not available, dealer stated they could not apply fix Due to work schedule, finally able to reschedule in Dec 2024. After fix had been applied, reverse camera continues to stay blank and inoperable. Took back to Ford dealership. Dealership stated this was not under the recall as it is caused by a bad apim module. Warranty had expired by this time so that did not cover this either. The end failure symptom is the same as the recall but not caused by the same component therefore is not covered. Cost to replace is >$1000 so not affordable to repair. Had a few close accidents caused by the lack of reverse camera function. Vehicle is available for inspection. If the end failure is the same as that caused lack of safety requiring a recall, why would the apim module also not be replaced under recall? | Crash: No Fire: No | Unknown |
| Jun 2025 | POWER TRAIN | The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the transmission slipped, and the vehicle jerked. No warning light was illuminated. The vehicle was taken to the dealer, who determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 115,000. | Crash: No Fire: No | 115,000 |
| Jun 2025 | POWER TRAIN | The contact owns a 2020 Ford Edge. The contact was informed by his wife that the transmission was slipping while driving. The contact stated that while driving and accelerating to 35 MPH, the vehicle jerked and hesitated to respond. There was no warning light illuminated. The vehicle was taken to an unknown dealer to be diagnosed, but no cause for the failure was found. The contact stated that while driving 60-70 MPH, the check engine warning light was illuminated. The contact stated that while driving, upon exiting the Interstate and making a turn, the vehicle stalled. The contact turned on the hazard lights, and the vehicle was towed to a nearby dealer, where the contact was informed that the check engine and power train warning lights were illuminated. The dealer diagnosed the vehicle and determined that the torque converter bolts were loose or missing, causing transmission fluid to leak from the vehicle. The dealer determined that the torque converter needed to be replaced. The contact related the failure to NHTSA Campaign Number: 20V550000 (Power Train); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 110,000. | Crash: No Fire: No Towed | 110,000 |
| Jun 2025 | POWER TRAIN | The transmission quit as my wife pulled into her works parking lot. No one other than the ford dealer has looked at the vehicle. There were no warnings or indications that anything was wrong. | Crash: No Fire: No | Unknown |