Complaint volume
277 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Ford Edge Complaints
277 consumer-submitted complaints on record for the 2020 Ford Edge, grouped by component category.
277 Total complaints
12 Crash reports
1 Fire reports
12 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are power train, unknown or other, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 12 crash reports, 1 fire report, 12 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 82 complaints, with an average reported failure mileage of 58,547 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to power train, unknown or other, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Ford Edge?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Ford Edge
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Ford Edge complaints?
12 Crash
1 Fire
12 Injury
0 Fatality
17 Towed
6 Medical attention
What are the most common 2020 Ford Edge complaint categories?
POWER TRAIN 120
UNKNOWN OR OTHER 22
ENGINE 16
POWER TRAIN,ENGINE 8
SEAT BELTS 8
VISIBILITY 6
STRUCTURE 5
ELECTRICAL SYSTEM 4
FORWARD COLLISION AVOIDANCE 4
POWER TRAIN,UNKNOWN OR OTHER 4
277 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Sep 2025 | FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE | While I am driving my vehicle Ford Edge when I press the gas pedal the vehicle do not respond property. Is acting like the vehicle has no enough gas and its shake the car a little bit. I took it to the Ford dealer in Asheboro NC, but because is no recall in place the only option for me was to pay for a initial inspection and see if the problem can be found. About the Forward Collision Warning is coming one in a while when we are driving for no reason. I also notified to the dealership that my dash board have a little bubbles for no reason because has always sleep inside the garage. I also reporter at Ford dealer at Sanford years ago, but it's was they did not found any solution and cover to it. I am very frustrate with this situation. | Crash: No Fire: No | Unknown |
| Sep 2025 | FORWARD COLLISION AVOIDANCE | The contact owns a 2020 Ford Edge. The contact stated that while starting the vehicle, the Pre-Collision control activation notification failed to display for approximately 2 minutes after starting to drive. The Pre-Collision notification flashed a warning sign with a red wrench informing the driver to See Owner’s Manual. While driving at various speeds, the Forward Collision Avoidance system activated unintendedly, which caused the system to take control of the vehicle. While the system was activated, the accelerator and brake pedals showed great resistance while being depressed and the vehicle was difficult to steer. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was 89,871. | Crash: No Fire: No | 89,871 |
| Sep 2025 | UNKNOWN OR OTHER | Bucking/shuddering transmission issues with 8F35 transmission. Vehicle shudders under 40MPH. This is a software issue from Ford and should be a RECALL and not a TSB (TSB 21-2389), since this is an issue that will eventually lead to transmission failure due to no fault of the owner. Ford needs to be held accountable for their own faulty parts, rather than charging for a software upgrade that is not guaranteed to correct the issue. | Crash: No Fire: No | Unknown |
| Sep 2025 | POWER TRAIN | Starting at 75,000 miles the car would start jerking. It hesitates shifting between 2-3 gears. This is a HUGE safety issue, if I am driving on the highway and my car hesitates or stalls all together at high speed, lives would be lost. I took my car to the dealer for a consult and confirmed that the transmission is not shifting correctly. However no warning light, codes etc come up when they do their scan. I was told it is my issue and I need to replace my transmission. | Crash: No Fire: No | Unknown |
| Sep 2025 | POWER TRAIN | At 80000 miles, the car started stuttering while shifting between 2 to 4th gears. The dealer diagnosed it as a bad Torque Coverter. I had this fixed and the check engine light came on as the car started missing and slipping gears. The next correction will be a transmission replacement, as the car is slipping and missing while trying to accelerate and decelerate. This is causing lurching and lack of acceleration which can lead to be rear ended or not making a left hand turn and getting hit in my side. | Crash: No Fire: No | Unknown |
| Sep 2025 | FORWARD COLLISION AVOIDANCE | The contact owns a 2020 Ford Edge. The contact stated that the forward-facing camera stopped functioning as designed, with the messages "Pre-Collision not Available - Sensors Blocked, Please Clear Sensors" displayed. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the forward-facing camera was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown. | Crash: No Fire: No | Unknown |
| Sep 2025 | POWER TRAIN | The Transmission started shuddering at 70,000 miles because torque converter was having severe problems due to software which was verified by the Ford Dealership Service Department Mechanic on 9/3/2025. Ford refuses to do a recall on this matter even though my vehicle was about stall out while driving on a hill upward. There is no warning codes or anything on the log history of the vehicle computer. No indications are given which is a safety concern to drivers and bystanders. | Crash: No Fire: No | Unknown |
| Sep 2025 | POWER TRAIN | 1-Transmission is shuttering, jerking at low speeds when accelerating or braking to slow down. When this happens the engine shuts off right in the middle of traffic or on the freeway. 2-The transmission repair mechanic said the transmission needs to be replaced and during removal and inspection, he said it's the worst he has ever seen. 3-Ford said there is no recall on my model, but the internet search says lots of people are having the same issue with "jerking" "shuttering" at low speeds when the transmission is in lower gears. 4-Vehicle is in the shop getting a new transmission at a cost of approx. $8,000. | Crash: No Fire: No | Unknown |
| Aug 2025 | POWER TRAIN | NHTSA reported recalls on my vehicle which are now not being reported vin: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Aug 2025 | ENGINE | TORQUE CONVERTER NOT WORKING RIGHT AND IS DAMAGING THE TRANSMISSION. CAUSES SHUDDERING WHILE ACCELERATING AND JUMPING MOTION. IT JUMPS SO HARD AT TIMES THAT IT SEEMS LIKE ITS NOT GIVING ANY POWER TO GO AND ALMOST LIKE IT IS GOING TO STALL AND CAUSE A WRECK. HAPPENS WHEN ACCELERATING FROM BEING STOPPED OR SLOWED DOWN. THEY HAD ME REPLACE THE DUAL PRESSURE EGR SOMETHING THAT COST ME $690 THAT DID NOTHING AND MADE IT WORSE IT SEEMED LIKE | Crash: No Fire: No | Unknown |
| Aug 2025 | SEAT BELTS | The drivers seat belt retractor has failed. The car is a low mile 2020 Ford Edge. I see that Ford has a recall on the 2021 for the same problem. I replaced the very expensive part that should have not failed this early. Anything i can do? | Crash: No Fire: No | Unknown |
| Aug 2025 | POWER TRAIN | The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle sputtered while the accelerator pedal was depressed. The powertrain warning light was illuminated. The vehicle was taken to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 74,492. | Crash: No Fire: No | 74,492 |
| Aug 2025 | POWER TRAIN | At around 73k miles, the transmission was starting to have trouble downshifting into lower gears. I brought it into Ford Service shop, and they said nothing was wrong with it. It keeps happening now and then since. At 114k miles, the torque converter wouldn't drop down. It was dispersing metal shavings into the transmission fluid and completely damaged the entire transmission. The entire transmission needs to be replaced, it won't even drive at all anymore. There were no warnings. | Crash: No Fire: No | Unknown |
| Aug 2025 | POWER TRAIN | Automatic transmission is slipping as it moves through the gears. Causes the car to shudder. | Crash: No Fire: No | Unknown |
| Aug 2025 | ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE | The pre-collision Camera Stopped working. I was given a notice on my dashboard and had to repeat cancel 2 warnings that that indicated the front collision camera was no longer working. I brought it to G Stone Ford dealership in Vermont , which confirmed the camera had to be replaced. Because of the seriousness of the defective camera, I did have to have it replaced. I was concerned that the camera broke down much too early, as my mileage was only 20,235 miles. The invoice that shows it was replaced is number #10921. The car has never been in an accident. | Crash: No Fire: No | Unknown |
| Aug 2025 | POWER TRAIN | 2020 FORD EDGE started with transmission issues. Shifting hard once in second gear, shuddering worse the more car is driven.No warning lamps on dash. | Crash: No Fire: No | Unknown |
| Aug 2025 | POWER TRAIN | Vehicle gradually began shuddering/transitioning harshly while accelerating, and worsening over time. Took it to a mechanic and they told me that the transmission was known to be faulty for this year of Ford Edges. It had got to the point where the torque converter needed to be replaced, and if I had continued driving with it, I was risking the car breaking down in the middle of driving on the road, unable to accelerate. | Crash: No Fire: No | Unknown |
| Aug 2025 | POWER TRAIN | The contact owns a 2020 Ford Edge. The contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated, and the transmission shifted hard to the next gear. There was no warning light illuminated. The contact stated that the failure was intermittent at first but was gradually becoming a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired. The contact researched online and related the failure to NHTSA Campaign Number: 21V011000 (Power Train); however, the VIN was not included. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 89,833. | Crash: No Fire: No | 89,833 |
| Aug 2025 | VEHICLE SPEED CONTROL,ENGINE | Have felt an issue with the transmission under 40k miles. Around 50-55k miles I got the transmission checked. Ford dealership/garage said it was the PCM that needed updating. After that, just under 60k miles I took it back for same issue and they ended up rebuilding the transmission. It has been driving fine but after another 20k miles (currently at 80k miles) it is starting to have the same issue. This is a problem because when trying to start to move forward, it will almost "stall" or "stutter" and has almost left me stuck in oncoming traffic while trying to turn. It has also caused issues while trying to accelerate on the highway too that have almost caused rear-end collisions. Looking through forms, it seems that most 2019+ Ford Edges have a problem with their transmissions and it's a common part that needs to be replaced. | Crash: No Fire: No | Unknown |
| Aug 2025 | POWER TRAIN | Transmission shifts hard and shutters going 20-40MPH | Crash: No Fire: No | Unknown |
| Aug 2025 | POWER TRAIN,UNKNOWN OR OTHER | Car shudders and lurches upon acceleration and while utilizing gas pedal. Continues throughout the drive. Front center camera alerts to a crash when not even close to one. Sync system goes black on the screen, especially upon starting the ignition and when car is in reverse. | Crash: No Fire: No | Unknown |
| Aug 2025 | POWER TRAIN | Torque converter was diagnosed as faulty at 99k miles. This led to a cascade of effects on the transmission resulting in a full transmission replacement. Early signs of failure are starting to be observed at 113k, 13k miles after replacement. | Crash: No Fire: No | Unknown |
| Aug 2025 | ELECTRICAL SYSTEM,BACK OVER PREVENTION | The contact owns a 2020 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V442000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that while his wife was operating the vehicle, the rearview camera displayed a distorted image while in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the touch-screen icons failed to function as intended. The contact stated that the failure occurred every 4 hours. Most recently, the controls to open the sunroof failed to function as intended. The contact stated that the failure was intermittent. The contact stated that while operating the sunroof, there was an abnormal sound coming from the sunroof. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. | Crash: No Fire: No | Unknown |
| Aug 2025 | POWER TRAIN,ENGINE | Vehicle is sputtering and shuddering when driving. No warning lights are present. Dealer did a diagnose test and found bulletin service messages relating to the vehicles concern TSB 25-2154 and the vehicle has an open campaign for this issue. Test drove my car and verified the shudder events were an issue for the torque converter slippage of 220 RPMS. The estimate to fix this issue was $4500.00. | Crash: No Fire: No | Unknown |
| Aug 2025 | POWER TRAIN | Gettting told the torque converter is going out | Crash: No Fire: No | Unknown |