Complaint volume
291 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Ford Edge Complaints
291 consumer-submitted complaints on record for the 2020 Ford Edge, grouped by component category.
291 Total complaints
12 Crash reports
1 Fire reports
12 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are power train, unknown or other, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 12 crash reports, 1 fire report, 12 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 83 complaints, with an average reported failure mileage of 58,209 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to power train, unknown or other, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Ford Edge?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Ford Edge
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Ford Edge complaints?
12 Crash
1 Fire
12 Injury
0 Fatality
17 Towed
6 Medical attention
What are the most common 2020 Ford Edge complaint categories?
POWER TRAIN 126
UNKNOWN OR OTHER 22
ENGINE 16
SEAT BELTS 10
POWER TRAIN,ENGINE 9
VISIBILITY 6
STRUCTURE 5
ELECTRICAL SYSTEM 4
FORWARD COLLISION AVOIDANCE 4
POWER TRAIN,UNKNOWN OR OTHER 4
291 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Dec 2022 | ELECTRICAL SYSTEM,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE | Vehicle has never had a trailer attached ever and randomly while driving the vehicle said trailer connected and disabled all safety features while I was driving. Then while driving it would say trailer disconnected and shortly after the trailer connected message would pop buck up and start all over again. This all happened on 1 drive without shutting off the vehicle and happened roughly 10 times throughout my drive. Vehicle currently has 18755 miles on it. The trailer pin connector port has never been opened and I have owned this car since day one. | Crash: No Fire: No | Unknown |
| Nov 2022 | VEHICLE SPEED CONTROL | The contact owns a 2020 Ford Edge. The contact stated while parking the vehicle and the vehicle accelerated without any warning, causing the vehicle to strike the building in front. The air bags deployed. No one was injured. A police report was filed. The vehicle was towed to the dealer. The manufacturer was contacted, and a case was filed. The failure mileage was 90,000. | Crash: Yes Fire: No Towed | 90,000 |
| Oct 2022 | UNKNOWN OR OTHER | The parts involved were lug nuts. I had a flat tire and was unable to remove/replace the flat because the lug wrench supplied with the car would not fit the nuts. Fortunately I had other tools available that I was able to use to remove the lug nuts otherwise I would have been stranded. When I went to a Ford service center I was informed that the lug nuts were swollen. They told me that this was a well known issue with Ford and that the lug nuts would have to be replaced. The cost to replace these lug nuts was over $200. Attached fine pictures of the lug nuts and receipt for work done. All the lug nuts were damaged by the service center in their efforts to remove them. The pictures attached are of the worst damage. | Crash: No Fire: No | Unknown |
| Oct 2022 | POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER | Husband was driving us home. Vehicle lost power, car started slowing down. Had to pull over to side of road. Car would restart but continued to die and would not change gears. 3 occurred for several hours. Got car towed to dealer ship. The next day car started ok. This could have caused an accident and could have killed somebody. Car is currently at dealership. Have not been told what is wrong at this time. Only have towing paper work at this time. Just received a call they says it’s the fuel pump. | Crash: No Fire: No | Unknown |
| Oct 2022 | UNKNOWN OR OTHER,VISIBILITY | On 10/22/2022 while driving on a highway at the posted speed limit, without warning the Panorama Sun Roof exploded showering shards of glass on Myself and My Wife. The glass sunroof was properly closed but the inside headliner panel was open to enjoy the sun. The moderate average temperature outside at this time was approximately 68 degrees. This vehicle currently has approximately 12,250 miles on it. When the sunroof suddenly exploded, my wife sustained cuts to her hand and both of us were covered in shredded glass, including tiny glass shards embedded in our scalps. The explosion was so sudden and loud I nearly lost control of the vehicle. Fortunately, there was minimal traffic on the road at the time of the explosion with no vehicles immediately in front of us. Research has revealed many incidents of exploding sunroofs on various Ford models, with an exceptionally high incident rate for the Ford Edge model. It was further discovered that this exploding sunroof issue in various Ford models has been ongoing since 2008 with the Ford Motor Company being made aware of this defect. Research has further indicated to date, Ford has failed to issue a recall for this serious and dangerous defect. If our grandchildren had been rear seat passengers (which is often the case), this incident could have been tragically much worse. Not only did the exploding sunroof cause a serious, dangerous and injurious safety threat to us as passengers, getting the vehicle off the road (with the interior headliner panel closed) caused a safety threat to any nearby drivers as we could hear and see the remaining shattered glass flying off the vehicle into the roadway. | Crash: No Fire: No Injuries: 1 | Unknown |
| Jul 2022 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | The contact owns a 2020 Ford Edge. The contact stated while she was depressing the brake pedal to slow the vehicle down in order to park but the brake pedal traveled the floorboard. The vehicle failed to stop and crashed into a wall where it came to a stop. The contact mentioned that the Forward Collision Avoidance/Emergency Automatic Braking failed to detect that the wall was in front and prevent the collision. The contact sustained minor injuries that did not require medical attention. The vehicle was towed to the dealer where the vehicle was diagnosed, and they stated that no failure was determined. The manufacturer was contacted and advised she will receive a call and to contact the NHTSA Hotline. The failure mileage was 17,015. | Crash: Yes Fire: No Injuries: 1 Towed | 17,015 |
| Jul 2022 | SEAT BELTS | 3 children were in the back of the car. Child sat in the middle put seatbelt in the incorrect lock mechanisms. The seatbelt would not disconnect and it jammed. The seatbelt locked so my daughter could not loosen the seatbelt to climb out and started to panic so we had to cut it to get her out. This was a major safety concern. If this had happened in an accident my daughter would have been stuck. Why do the rear seat belts allow a person to clip in, if it won’t allow you to clip out. This is a huge concern | Crash: No Fire: No | Unknown |
| Jul 2022 | POWER TRAIN | Vehicle transmission bucks, jerks, and shutters when accelerating from 0-35 mph. This issue does not allow adequate acceleration when taking off from stop. Slippery road conditions can impact this problem. Problem was confirmed by Dick Smith Ford of Columbia SC on 8 July 2022. Dealership conducted an adaptive transmission learning software reset for $224.00. Issue has not been inspected by any other entity. There were no warning signs or lamps illuminated during this issue. | Crash: No Fire: No | Unknown |
| Jul 2022 | ENGINE | While sitting at a traffic signal light that had just changed I removed my foot from the brake and put it on the gas pedal. Suddenly the car lurched forward without any pressure being applied to the gas pedal. This could cause a serious accident if it accelerates at the wrong time. | Crash: No Fire: No | Unknown |
| Jun 2022 | STEERING,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL | Have had issues from day one. Lane centering hugs middle line, back up camera is black at times, when in drive screen is blank, all tools on steering have went out including turn signals, cruse control, collision avoidance flashes when no one is in front of me, brakes due to collision avoidance malfunction etc. in November 2021 car was in park ( know that for sure it was in park and not moving as fed ex came for delivery and walked around back of car to get package before accident) and rolled to front pinning me and breaking pelvis and back. During this incident the safety failed in park, anti collie on failed, 9 days in hospital and months of rehab. Again coming back from doctor lost steering controls. 7 weeks in shop and many calls to dealer and ford motor they replaced main wiring harness stating to me in an email and in person this was the cause of all issues including the roll over. Just got car back on 6/17/22. Shall see if this fixes problem but I don’t even want to drive this car anymore! Total miles to date 17,000 | Crash: Yes Fire: No Injuries: 1 Medical attention | Unknown |
| Mar 2022 | BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE | VEHICLE transmission while in park failed to remain and moved backward on its own. My safety was at risk as a tractor trailer pulled into rest stop and had to brake b4 colliding with the said vehicle, also if anything was behind me it could have been at risk. unknown unknown NO there was NO warning lamps or messages of this problem, however there were indications on the dashboard lights that stated Blind Spot System Fault AND Cross Traffic System Fault at 45478 miles and Prior | Crash: Yes Fire: No Injuries: 1 Medical attention | Unknown |
| Jan 2022 | AIR BAGS,UNKNOWN OR OTHER | We were driving my 2020 Ford Edge when my vehicle and another vehicle collided. The entire front end of my Ford was smashed in due to the force of the impact. We had to be extracted by the fire department, because we could not open the doors. My pre collusion alert system did not sound off; nor did the airbags deploy despite the rate of speed from the other car as we both entered the intersection. As a result of the airbags failing to deploy, my wife suffered injuries resulting in a trip to the ER. She is still treating with medical providers. Prior to this incident we had no indication of any safety features failing. No warning lights, messages or other symptoms. The manufacturer has been made aware of the incident but has not yet inspected the vehicle at the time of this report. It is currently being held at an auto repair shop. | Crash: Yes Fire: No Injuries: 2 Towed Medical attention | Unknown |
| Dec 2021 | ELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE | On 11-16-2021 I put my 2020 Ford Edge in park, got out, and it rolled away. After I put the Edge in park, I opened my door and was moving a trash can, when the Edge rolled forward pinning me. | Crash: No Fire: No Injuries: 1 Medical attention | Unknown |
| Nov 2021 | SEAT BELTS | BUCKLED THE CENTER REAR BELT INTO THE RECEIVER BUCKLE OF THE RIGHT SIDE IT WOULD NOT UNBUCKLE . THE MALE BUCKLES ARE THE SAME ON THE LEFT AND CENTER THE ONE ON THE RIGHT IS DIFFERENT. THE RIGHT MALE BUCKLE WILL NOT FIT THE CENTER FEMALE RECEIVER BUT THE CENTER MALE BUCKLE WILL GO IN THE RIGHT FEMALE RECEIVER, BUT YOU WILL NOT BE ABLE TO RELEASE IT. THE ONLY WAY TO GET THE PERSON (SCARED, SCREAMING,CHILD) OUT WAS TO CUT THE BELT. THIS WOULD BE VERY UNSAFE IN THE CASE OF A CRASH. | Crash: No Fire: No | Unknown |
| Nov 2021 | POWER TRAIN,UNKNOWN OR OTHER,SERVICE BRAKES | Waiting in line at drive through and had my foot on the brake and my car surged forward hitting the car in front of me and they hit the car in front of them. I found no recall on my 2020 Edge titanium but this surge has happened before. | Crash: Yes Fire: No | Unknown |
| Jul 2021 | TIRES | driving down 355 low tire light came on and then a noise and the tire blew | Crash: No Fire: No | Unknown |
| Jun 2021 | ENGINE | Driving on freeway within a minute of getting onto the freeway my check engine light came on, followed by engine coolant over heating light (first time it has turned on ever) and I lost almost full control on the freeway. I had to pull over to turn the car off. Waited 10 mins turned it back on could drive for a short distance again. I had to do this at least 10 times until I could get to an exit. This was while freeway traffic sped past me and I didn't always have a side to drive on. I was extremely scared and didn't have the ability to do anything about it. My car is a 2020 with only 2700 miles on it. This is not okay. I had my car towed to the dealership we bought it at and they are going to check it tomorrow, however my life was at risk being on the freeway with virtually no gas power to my car. I don't just want my engine replaced for a brand new car I want a new car. This is not ok. | Crash: No Fire: No | Unknown |
| Jun 2021 | STRUCTURE | On multiple occasions over the past year of owning the vehicle the liftgate has not functioned properly. In one instance it failed to open with any attempt (remote, dash button, liftgate button) - we could not get it to open and had to leave it at dealership to be repaired. Since then, there have been 3-4 other times when it won't close and latch properly despite there being nothing in the way. It will lower, start to latch, then release itself and reopen. On those occasions, it can take up to 20 attempts to get it to close, latch, and remain closed. I have taken it twice to be looked at, but the dealership can't get it to replicate the malfunction and therefore have been unable to repair it. | Crash: No Fire: No | Unknown |
| Jun 2021 | VISIBILITY | The contact owns a 2020 Ford Edge. The contact stated while driving 60 mph, the sun roof exploded causing glass shards to fall onto the contact. The contact did not sustain any injuries. The contact stated there was no warning light illuminated. The vehicle was towed to a local dealer but has yet to be diagnosed nor repaired. The manufacturer was informed of the failure and referred the contact to consumer affairs. The failure mileage was approximately 2,000. | Crash: No Fire: No Towed | 2,000 |
| May 2021 | EXTERIOR LIGHTING | 2020 Ford Edge. Consumer writes in regard to rear reflector assembly. Consumer stated that the rear reflectors collect condensation. THE CONSUMER STATED THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT, DID NOT OFFER ANY ASSISTANCE. | Crash: No Fire: No | Unknown |
| Apr 2021 | STRUCTURE | I AM LEASING THE VEHICLE AND HAD IT FOR 6 MONTHS. WHEN PARKED AND LOADING GROCERIES INTO THE REAR, THE LIFTGATE HAS COME DOWN ON MY HEAD AND BACK AT LEAST 5 TIMES ON ITS OWN. THERE IS A SENSOR THAT IS UNDER THE CAR AND ACTIVATES WHEN YOUR FEET ARE UNDER IT. FAULTY DESIGN. YOU CANNOT LOAD THE BACK WITHOUT THIS LIFTGATE COMING DOWN ON YOU. I HAVE BEEN HURT AND SUFFERED HEADACHES AFTER GETTING HIT WITH THE LIFTGATE. I HAVE CONTACTED FORD AND HAVE AN OPEN CASE WITH THEM ADDRESSING THIS ISSUE. I RESEARCHED THIS ISSUE AND IT SEEMS THERE HAVE BEEN MANY COMPLAINTS ABOUT THIS SAME ISSUE ON THE INTERNET. | Crash: No Fire: No Injuries: 1 | 5,020 |
| Apr 2021 | ENGINE | 2020 FORD EDGE. CONSUMER STATED THAT THE VEHICLE JERKS AT LOW SPEEDS. *LD THE CONSUMER STATED THE DEALER ADVISED THE VEHICLE NEEDED TO LEARN THE CONSUMER'S WAY OF DRIVING. THE CONSUMER STATED AFTER DRIVING 1400 MILES THE VEHICLE STILL JERKS. THE CONSUMER STATED THE JERKING AGGRAVATES AN OLD UNRELATED NECK INJURY. THE CONSUMER STATED THE ENGINE SHUTS OFF WHILE STOPPED AT A LIGHT OR STOP SIGN. THE MANUFACTURER WAS NOTIFIED. *JS | Crash: No Fire: No | Unknown |
| Apr 2021 | LANE DEPARTURE,FORWARD COLLISION AVOIDANCE | WHILE IN MOTION WITH NO ROAD TRAFFIC AHEAD OF VEHICLE CRASH DETECTOR ENGAGES, OCCURRED ON HIGHWAY STRAIGHTAWAY. WHILE IN MOTION LANE ASSIST MADE A HARD PULL TO THE RIGHT, DRIVER OVERCORRECTED TO THE LEFT RESULTING IN COLLISION, OCCURRED ON HIGHWAY STRAIGHTAWAY. | Crash: Yes Fire: No Towed | 26,150 |
| Mar 2021 | UNKNOWN OR OTHER | I WAS DRIVING IN STOP AND GO TRAFFIC FOR SEVERAL MINUTES. WHEN WE WOULD MOVE FORWARD IT WOULD ONLY BE FOR 1 CAR LENGTH. I STOPPED, AND WHEN THE ENGINE TURNED BACK ON FROM THE AUTO START/STOP, THE CAR LURCHED FORWARD AND HIT THE CAR IN FRONT OF ME. I STILL HAD MY FOOT ON THE BREAK. AT FIRST I THOUGHT I HAD BEEN HIT FROM BEHIND, BECAUSE I HAD MY FOOT ON THE BREAK. I HAVE SEEN 2 OTHER COMPLAINTS SIMILAR TO MINE, HOWEVER, THEY DID NOT RESULT IN AN ACCIDENT. | Crash: Yes Fire: No | 3,165 |
| Mar 2021 | UNKNOWN OR OTHER | I HAD JUST ENTERED MY CAR AND WAS GOING ABOUT 45 MPH AND HAD GONE ABOUT 2 MILES WHEN I HEARD A STRANGE NOISE ON THE TOP OF MY VEHICLE I IMMEDIATELY PULLED OVER AND GOT OUT TO LOOK AND NOTICED THE WHOLE MOON ROOF OF MY EDGE HAD BROKEN AND WAS FALLING INTO MY HEAD LINER. IT WASN'T LIKE THAT WHEN I LEFT HOME AND IT IS A NEW CAR WITH ONLY 8000 MILES ON IT. FORD REFUSES TO PAY FOR THE NEW MOON ROOF SAYING THEY DON'T COVER GLASS, BUT I SHOULDN'T HAVE TO PAY FOR AN OBVIOUS DEFECT. I GOT ONLINE AND NOTICED THAT THIS IS HAPPENING TO A LOT OF VEHICLES AND THE MANUFACTURERS DON'T WANT TO PAY FOR REPLACEMENT. IS THERE ANYTHING I CAN DO TO MAKE THEM PAY FOR THE REPLACEMENT? | Crash: No Fire: No | 8,808 |