Complaint volume
291 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Ford Edge Complaints
291 consumer-submitted complaints on record for the 2020 Ford Edge, grouped by component category.
291 Total complaints
12 Crash reports
1 Fire reports
12 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are power train, unknown or other, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 12 crash reports, 1 fire report, 12 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 83 complaints, with an average reported failure mileage of 58,209 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to power train, unknown or other, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Ford Edge?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Ford Edge
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Ford Edge complaints?
12 Crash
1 Fire
12 Injury
0 Fatality
17 Towed
6 Medical attention
What are the most common 2020 Ford Edge complaint categories?
POWER TRAIN 126
UNKNOWN OR OTHER 22
ENGINE 16
SEAT BELTS 10
POWER TRAIN,ENGINE 9
VISIBILITY 6
STRUCTURE 5
ELECTRICAL SYSTEM 4
FORWARD COLLISION AVOIDANCE 4
POWER TRAIN,UNKNOWN OR OTHER 4
291 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Nov 2023 | UNKNOWN OR OTHER | When I was driving and made a left turn. The car completely stalled on a busy street. Car would not drive at all. | Crash: No Fire: No | Unknown |
| Nov 2023 | POWER TRAIN | The torque converter is failing and in one incident failed to provide power when accelerating. This created a safety risk as I was nearly rear ended when merging into a highway and lost the ability to accelerate. The torque converter has deteriorated and now caused the need to replace the transmission as well. I took the vehicle to a FORD dealer and they confirmed the torque converer has failed. They did not further inspect the transmission at that time. I have now taken it to an independant repair center and they inspected the transmission as well and found black transmission fluid due to metal shaving from the torque converter. This vehicle is 400 miles out of warranty and purchased as a certified pre owned from a ford dealer May 2023. Our mechanic has mentioned that this is a known issue for this vehicle. Up until this incedent there was no warning of any problems. I had noticed the car was shifting weird and shuddering slightly. When I discussed this with the local ford dealer, they explained that it was supposed to shift like that due to the type of transmission it had. Since then the car is barely drivable - scheduled for repair by my independent repair center 11/20. | Crash: No Fire: No | Unknown |
| Oct 2023 | POWER TRAIN,UNKNOWN OR OTHER,BACK OVER PREVENTION | Problem with car jerking when driving went to dealership and still having the problem He said that it was internal and nothing else he can do he said he changed parts paying a $725 note a month while it sits can't drive it . scare to put on the road don't want it to break down I also end up paying out of pocket. The car was purchased through Enterprise Car Sales payment is going to Santander Consumer USA payments are always paid in advance of a week and a half. | Crash: No Fire: No | Unknown |
| Oct 2023 | POWER TRAIN | The contact owns a 2020 Ford Edge. The contact stated while depressing the accelerator pedal, the vehicle sputtered and hesitated before shifting into gear and accelerating as needed. There were no warning lights illuminated. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the transmission had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000. | Crash: No Fire: No | 60,000 |
| Oct 2023 | UNKNOWN OR OTHER,BACK OVER PREVENTION | The rear view camera on my 2020 Ford Edge works intermittently. I found recall "NHTSA ID21V011000" and called Ford, but they say this does not apply to my vehicle. The symptoms described in the recall are the same as I am experiencing. This is definitely a safety issue and I am asking that this recall be extended to include my vehicle. | Crash: No Fire: No | Unknown |
| Sep 2023 | POWER TRAIN,UNKNOWN OR OTHER | I just had my car looked at by two different mechanics about rear differential. They told me those last the life of the car. So, they told me to look up recalls because that could be the issue. I only have 64000 miles on the car. | Crash: No Fire: No | Unknown |
| Sep 2023 | POWER TRAIN,ENGINE | I have a 2020 Ford Edge SEL and out of nowhere on 09-08-2023 smoke was pouring out of the exhaust and the car was misfiring. I looked further into it and it seemed to be the coolant was leaking down into the cylinder and causing it to burn through the exhaust making it very difficult to breathe. I sat in the car at a drive through for a couple minutes and it was unbearable to breathe. The car is stalling out while accelerating and could be very dangerous depending on where it stalls. | Crash: No Fire: No | Unknown |
| Aug 2023 | UNKNOWN OR OTHER | I was at a stop light and attempting to go when it turned green. It was like the gas pedal wasn't communicating with the car. I had no acceleration for a few seconds and then it was kind of trying to go and it would lose it again. It corrected itself finally, but if that happens when I'm trying turn and a car is coming, that would be extremely dangerous. It has happened a couple times in the past. The first time it happened the powertrain malfunction indicator light came on. At that time, I pulled over and turned the car off for a bit and it corrected itself. | Crash: No Fire: No | Unknown |
| Jul 2023 | POWER TRAIN | Powertrain went out in 4 lane hallway, transmission and drive shaft. There was a power train light that went on a few days before. I made appt with Ford and had to be towed there for my appointment, was unable to make it there. the people at ford told me that they have had to fix this same thing on multiple/many vehicles. But mine was under recall. Why? 2fmpk3j95lba74164 | Crash: No Fire: No | Unknown |
| Jun 2023 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,BACK OVER PREVENTION | Rearview camera displays black distorted image. Vehicle is available for inspection upon request. The sensors do not appear to work as designed, which coupled with the distorted image allows for accidental backing if not careful. The problem has been acknowledged by FORD via recalls on other model years, but not the 2020. Manufacturer will inspect for a fee. Police and insurance have not been involved as there has been no accident with my vehicle. No warning signs or lamps illuminated to advise of this problem at any time. The camera first started displaying the distorted image last week, 15 June 2023. | Crash: No Fire: No | Unknown |
| Jun 2023 | TIRES | Tire size: P 245 / 50 R 20 Took SUV fo Ford dealer for oil change and tire rotation. The dealer did not rotate the tires due to all four tires having defects: LF: weather cracked RF: split RR: split LR: split I purchased this vehicle in 2020 and it only has 16,080 miles on it. See attached documents from the Ford dealer | Crash: No Fire: No | Unknown |
| Jun 2023 | POWER TRAIN,UNKNOWN OR OTHER | Purchased 5-25-23 from Chevy dealer with 70,000 miles on odometer. When putting car in drive to about 35 mph the car jerks then it seems to run smoother at higher speeds. Is it some sort of adaptive transmission issue or could it be something else? How do I find out without spending an arm and a leg after putting a great investment in purchasing this vehicle already? Any advice? | Crash: No Fire: No | Unknown |
| Jun 2023 | POWER TRAIN | The contact owns a 2020 Ford Edge. The contact stated that while driving at low speeds, while shifting into first and second gear, the vehicle hesitated. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who informed the contact that the failure was due to a transmission failure. The local dealer was not contacted. The vehicle had not been diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 56,000. | Crash: No Fire: No | 56,000 |
| Jun 2023 | POWER TRAIN | The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the occupants smelled fumes in the interior of the vehicle and began to experience adverse effects. No warning lights were displayed on the instrument panel. The vehicle was taken to the dealer, who failed to determine the cause of the failure. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V550000 (Power Train). The vehicle was not repaired. The manufacturer was notified of the issue and a case was opened, and the contact was referred to the NHSTA Hotline. The failure mileage was 70,000. | Crash: No Fire: No | 70,000 |
| May 2023 | VISIBILITY | The contact owns a 2020 Ford Edge. The contact stated while her husband was driving 65-70 MPH with her and her 21-month-old son in the rear seats, she heard abnormal exploding sounds and noticed that the sunroof glass panel had exploded into several pieces. There were no injuries sustained. The contact stated that the shade guard was closed at the time of the failure occurred. The contact's husband veered to the side of the road, where he removed and discarded the sunroof glass panel broken pieces. The contact stated that duct tape was applied to the sunroof several times while driving to the destination. Two unknown dealers were notified of the failure but did not provide any assistance. Additionally, the vehicle was taken to the local dealer, who informed the contact that the vehicle needed to remain with the dealer for diagnostic tests and repairs. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 27,000. | Crash: No Fire: No | 27,000 |
| May 2023 | UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE | Driving down a private dirt road, at about 8mph the dash went red, alarms went off and almost instantly the car slammed on its own breaks. Nothing and nobody around. It scared me but i continued on. Not even 2 minutes later it did the exact same thing. Red dash, alarm, breaks. All before I could even register in my head what was happening. It was taken by rollback to the shop where we are being told “we can’t recreate the issue” Again, this was down a private lane no one and nothing around. I got out the 2nd time and observed under and around the car and there was NOTHING. If this were to occur on the road it could potentially put mine and my children’s lives in danger as they are almost always with me. I also have teens learning to drive and had this happened to them, it’s untelling what the consequences could have been. I am completely terrified to drive this car again. | Crash: No Fire: No | Unknown |
| Apr 2023 | STRUCTURE | The contact owns a 2020 Ford Edge. The contact stated that while the electronic rear hatch door was opened, the contact stated while placing items into the rear hatch, the rear hatch door erroneously closed making striking the contact. During the failure no injury was reported. The vehicle was taken to the local dealer who diagnosed that a rear hatch door shock had failed. No further information was available. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 50,000. | Crash: No Fire: No | 50,000 |
| Apr 2023 | POWER TRAIN | Vehicle jumps and surges forward when shifting in the lower gears. | Crash: No Fire: No | Unknown |
| Apr 2023 | SEAT BELTS | Driver seat belt locks in retracted position and unable to fasten. This occurs often a heat soak on hot days. Forces operation of vehicle without use of seat belt to get home from work. after vehicle cools overnight the seatbelt unlocks for the next day, but has reoccurred 3 times in a week. No warning lights except for fasten seat belt warnings. The obvious risk is to the driver not being able to wear a seatbelt. Took the vehicle to dealer today 4/17 as it is a safety item, but was told that unless they find something nothing will be done. | Crash: No Fire: No | Unknown |
| Apr 2023 | WHEELS | Swollen 2-part Lug Nuts | Crash: No Fire: No | Unknown |
| Mar 2023 | POWER TRAIN | Just bought this car not even a month ago. Drove less than 80 miles. After doing my actual behind the wheel test w highway patrol in the car (Missouri) I noticed the car shifting and jerking into gear as I'd accelerate from a stopped or parked position. No warning lights displayed at that time. Husband drove it this morning to work and did the same thing and now the wrench light is displayed. Being towed to the dealership on Monday since everything I've read says do not continue to drive. | Crash: No Fire: No | Unknown |
| Feb 2023 | POWER TRAIN | My daughter along with my son in law had parked the car under the carport, once parked they got out to get my grandchildren out, My son in law get the baby on the passengers side while my daughter the drivers. My son in law got his side and shut the door. My daughter takes a bit longer because my oldest grandboy has special needs and takes a little longer. Once she shut his door with the drivers door still open the car rolled back. The drivers door struck my daughters knocking her down to the concrete. She had to toss my grandson to get him clear of the car, His head also struck the concrete. The car then ran over my daughters upper right leg. the car proceeding down hill and across the street where it struck the house across the street. Police and EMS where called, at the time my daughter refused transport. I took her the the ER , nothing was broken but she had major contusions and pain, My grandson was taken by POV the the Children's hospital to have his shunt checked. After a couple days my daughter was still complain of a headache and eye pain, she went back to the ER where she was diagnosed with a concussion. The car is currently at the dealership | Crash: Yes Fire: No Injuries: 2 Towed Medical attention | Unknown |
| Feb 2023 | FORWARD COLLISION AVOIDANCE | When I’m driving all the sudden my braking system will say collision warning and slam the brakes on, the car pump the brakes and stop moving. It just does it at random times out of nowhere. Seems like most times I’m going at slow speed but I’m afraid I’m going to get rear ended. I’ve already taken it to Ford once and the reset code to system telling me Ford knows about this error but has not recalled it yet! This is very scary while driving and dangerous… plus I have children in the car! | Crash: No Fire: No | Unknown |
| Jan 2023 | VISIBILITY | The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the rear window shattered without impact. The dealer was notified of the failure and the contact was informed that the VIN was not included in a recall. The vehicle was taken to Safelite Auto Glass where the window was replaced. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 23,500. | Crash: No Fire: No | 23,500 |
| Jan 2023 | VISIBILITY | Was just driving along and the back window just shattered. Already repaired Tempered glass it did not hurt anyone. No Safelite Auto Glass No Unknown | Crash: No Fire: No | Unknown |