Complaint volume
291 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Ford Edge Complaints
291 consumer-submitted complaints on record for the 2020 Ford Edge, grouped by component category.
291 Total complaints
12 Crash reports
1 Fire reports
12 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are power train, unknown or other, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 12 crash reports, 1 fire report, 12 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 83 complaints, with an average reported failure mileage of 58,209 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to power train, unknown or other, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Ford Edge?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Ford Edge
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Ford Edge complaints?
12 Crash
1 Fire
12 Injury
0 Fatality
17 Towed
6 Medical attention
What are the most common 2020 Ford Edge complaint categories?
POWER TRAIN 126
UNKNOWN OR OTHER 22
ENGINE 16
SEAT BELTS 10
POWER TRAIN,ENGINE 9
VISIBILITY 6
STRUCTURE 5
ELECTRICAL SYSTEM 4
FORWARD COLLISION AVOIDANCE 4
POWER TRAIN,UNKNOWN OR OTHER 4
291 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Mar 2021 | UNKNOWN OR OTHER | DRIVING ON HIGHWAY WITH GRANDKIDS AND SUNROOF EXPLODED. GLASS WENT ALL OVER MY GRANDKIDS. ONE WAS BLEEDING. | Crash: No Fire: No | 9,700 |
| Mar 2021 | VISIBILITY | TL* THE CONTACT OWNS A 2020 FORD EDGE. THE CONTACT STATED THAT THE SCREEN FAILED TO DISPLAY AN IMAGE WHEN THE VEHICLE WAS SHIFTED INTO REVERSE. THE CONTACT ALSO STATED THAT THE SCREEN IMAGE WAS DISTORTED. THE FAILURE OCCURRED WITH NO WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO BE DIAGNOSED NOR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V575000 (VISIBILITY) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED JARRETT FORD OF CHARLOTTE COUNTY (3156 TAMIAMI TRAIL, PORT CHARLOTTE, FL 33952) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. PARTS DISTRIBUTION DISCONNECT. | Crash: No Fire: No | 10,000 |
| Feb 2021 | POWER TRAIN,ENGINE | ENGINE CUT OFF WHILE DRIVING AT HIGHWAY SPEED IN HEAVY DALLAS TRAFFIC. REQUIRED COMING TO COMPLETE STOP TO RESTART VEHICLE AFTER CROSSING THREE LANES TO REACH SHOULDER OF INTERSTATE. DANGEROUS. DAYLIGHT, MID DAY, CLEAR WEATHER CONDITIONS, HAD BEEN DRIVING 1.5 HOURS; MILEAGE ONLY 1,600. DEALER SERVICE DEPT RAN COMPUTER DIAGNOSTICS AND NO CODES SHOWED THE PROBLEM. (NUMEROUS ONLINE FORUMS HAVE COMPLAINED ABOUT THIS PROBLEM SINCE BACK IN 2005....VERY DANGEROUS) | Crash: No Fire: No | 1,600 |
| Feb 2021 | LANE DEPARTURE,FORWARD COLLISION AVOIDANCE | RECENTLY, MY 2020 FORD EDGE, WITH 1,800 MILES, DISPLAYED A WARNING THAT THE PRE-COLLISION ASSIST WAS NOT AVAILABLE. AFTER COMPLETING THE POSSIBLE SOLUTIONS INDICATED BY THE OWNER'S MANUAL WITHOUT SUCCESS, I TOOK THE EDGE INTO A FORD DEALERSHIP. THE SERVICE TECH'S ATTEMPT TO REPROGRAM THE UNIT REVEALED THE FRONT CENTER CAMERA WAS OFFLINE. UPON FURTHER INSPECTION, IT WAS DISCOVERED THAT THE BRACKET THAT HELD THE CAMERA AND RADAR COMPONENTS OF THE 2020 EDGE WERE DAMAGED REQUIRING REPLACEMENT. THE FORD TEAM THEORIZED A STONE HIT A 2 MM PLASTIC GRILL TRIM BREAKING IT, THEN THE SAME STONE RICOCHETED AND DAMAGED THE PLASTIC BRACKET HOLDING THE CAMERA AND RADAR COMPONENTS OF THE PRE-COLLISION ASSIST RENDERING IT USELESS. NO SIGN OF ANY IMPACT. TO REPLACE THE BRACKET HOLDING THE PRE-COLLISION HARDWARE COSTS $80. HOWEVER, LABOR WAS $600. NO CHOICE BUT TO HAVE IT REPAIRED. THE FORD MOTOR COMPANY DETERMINED, USING AN UNKNOWN METRIC, THAT THE REPAIRS WERE NOT COVERED BY THE THREE-YEAR BUMPER-TO-BUMPER WARRANTY. THE FINAL COST TO ME OF THE REPAIRS: $671. DURING THE REPAIR, I LEARNED THAT THE EDGE MODEL YEARS PRIOR TO 2020 HAD A METAL BRACKET TO PROTECT THE PRE-COLLISION CAMERA AND RADAR COMPONENTS. HOWEVER, FOR THE 2020 EDGE MODEL YEAR AND BEYOND, FORD REPLACED THE METAL BRACKET WITH A PLASTIC BRACKET. IN SHORT, THE BRACKET WOULD NOT HAVE BEEN DAMAGED IF HIT BY A STONE IF THE METAL BRACKET HAD NOT BEEN REPLACED BY FORD WITH A PLASTIC BRACKET. I BELIEVE THAT THIS PLASTIC BRACKET IS NOT ONLY A THREAT TO ME AND MY PASSENGERS SAFETY, THE PROPER FUNCTIONING OF THE PRE-COLLISION ASSIST, BUT ALSO AN OUTRAGEOUS EXPENSE FOR FORD CUSTOMERS WHO MAY NOT AFFORD TO HAVE IT REPAIRED. THUS, EXPOSING CUSTOMERS TO UNSAFE DRIVING CONDITIONS. THE METAL BRACKET SHOULD REPLACE THE PLASTIC BRACKET. INCLUDED IS A PICTURE OF THE FRONT GRILL AREA CRACKED BY A STONE. | Crash: No Fire: No | 1,800 |
| Feb 2021 | POWER TRAIN | TRANSMISSION GEAR DISENGAGE ON REVERSE AND SOME DISENGAGEMENT WHILE DRIVING. MY VEHICLE IS BEEN MORE THAN A MONTH ON SERVICE AND FORD SENT SOME PARTS TO BE REPLACE BUT THE PROBLEM STILL. WHY THEY DON'T SEND A NEW TRANSMISSION AND PROBLEM SOLVED? | Crash: No Fire: No | Unknown |
| Feb 2021 | POWER TRAIN | AUTO TRANSMISSION SHIFTS HARD NO MATTER IF THE STOP ENGINE BUTTON IF OFF OR ON. NOT SMOOTH AT LOWER SPEEDS. | Crash: No Fire: No | Unknown |
| Feb 2021 | STRUCTURE | THE BACK HATCH DOOR WAS OPEN TO PUT SHOPPING ITEMS AWAY, AND MY DAUGHTER TURNED AROUND TO PUT A CART AWAY IN A PARKING LOT. ALL OF A SUDDEN ANOTHER VEHICLE WAS COMING AND SHE BACKED UP WITH A CART IN FRONT OF HER, AND THE HATCH DOOR HIT HER BETWEEN THE SHOULDERS. IT HIT HER, IT STOPPED AND THEN MOVED UPWARDS. SOMETHING LIKE THIS ALSO HAPPENED TO ME WITH ANOTHER FORD THAT I TRADED IN LAST YEAR FOR THIS 2020 FORD. THE VEHICLE WAS IN FOR A CAMERA REPAIR PRIOR TO THIS, SO DO NOT KNOW IF A SENSOR IS OUT OR NOT FUNCTIONING CORRECTLY; AND THE REAR END OF THE VEHICLE MAKES A CREAKING NOISE SINCE THEY REPLACED THE REAR VIEW CAMERA. DO NOT KNOW IF THIS HAS ANYTHING DO DO WITH THE HATCH BACK OPEN AND CLOSE FUNCTION. THE VEHICLE WAS IN PARK IN A SPOT IN A SHOPPING CENTER ON A TWO WAY PARKING LOT. | Crash: No Fire: No Injuries: 1 | 3,000 |
| Jan 2021 | STEERING,SUSPENSION,WHEELS | I NOTICED A KNOCKING IN THE LEFT FRONT END. IT WAS DIFFICULT TO STEER, VERY LOUD RUMBLING NOISE LIKE GEARS CLASHING. LUCKILY I WAS ONLY GOING 25 MPH WHEN IT HAPPENED AND A MILE AWAY FROM HOME. WHEN I ALMOST STOPPED COULDN'T STEER AT ALL. PURCHASED OCTOBER 27, 2020, IT IS CURRENTLY JANUARY 13, 2021 AND HAS 601 MILES ON IT. IT HAS BEEN IN THE SHOP FOR 3 DAYS. FORD DEALERSHIP VERIFIED THAT IS WAS A FACTORY WELD FAILURE. THE PIECE THAT BROKE OFF MADE A NOTCH IN THE TIRE WHICH WILL BE SHOWN IN THE PHOTOS. I DO NOT FEEL SAFE DRIVING THE VEHICLE WITH A MAJOR WELD FAILURE HAPPENING AT ONLY 601 MILES AND NOW I WORRY ABOUT THE OTHER WELDS ON THE FRAME. | Crash: No Fire: No | 601 |
| Jan 2021 | UNKNOWN OR OTHER | I THINK THAT THE HORN ON THE 2019 & 2020 FORD AUTOMOBILES ARE VERY UNSAFE. FORD MOTOR COMPANY SHOULD BE HELD RESPONSIBLE IF SOMETHING WERE TO HAPPEN IF SOMEBODY COULD NOT HERE THE HORN. VERY LOW TONE | Crash: No Fire: No | 150 |
| Oct 2020 | ELECTRICAL SYSTEM | BACKUP CAMERA NOW DISTORTED. | Crash: No Fire: No | 3,800 |
| Oct 2020 | WHEELS | PERILLI SCORPION TIRE WITH ONLY 7,000 MILES ON IT EXPLODED WHILE DRIVING ON A HIGHWAY GOING 80 MILES AN HOUR. NOTHING WAS IN THE ROAD, DID NOT HIT OR RUN OVER ANYTHING. NO OTHER DAMAGE TO CAR INCLUDING RIM. | Crash: No Fire: No | 7,000 |
| Oct 2020 | ELECTRICAL SYSTEM,VISIBILITY/WIPER | REAR VIEW CAMERA FAILED ON MANY OCCASIONS WHILE DRIVING IN REVERSE IN SHOPPING STORE PARKING LOTS AND WHILE DRIVING IN REVERSE OUT OF DRIVEWAYS INTO PUBLIC STREETS. ON A FEW OCCASIONS REAR VIEW CAMERA FAILED TO DISPLAY MOTOR VEHICLES AND PEDESTRIANS. REPORTED ISSUE TO FORD DEALER SERVICE REPRESENTATIVE WHO STATED THERE WEREN'T RECALLS ON VEHICLE. HOWEVER, RECALL NOTICE WAS FOUND AS FOLLOWS: VEHICLE.HTTPS://WWW.NHTSA.GOV/VEHICLE/2020/FORD/EDGE/SUV/FWD#RECALLS400 | Crash: No Fire: No | 3,200 |
| Sep 2020 | POWER TRAIN,ENGINE | LOSS OF POWER WHILE DRIVING IN RUSH HOUR TRAFFIC. COULDN'T MAINTAIN 40MPH. HAD TO PULL INTO PARKING LOT AND START WALKING BEFORE LOSS OF POWER WAS DRIVING 40 MPH ON CITY STREET IN 60 DEGREE WEATHER | Crash: No Fire: No | 738 |
| Sep 2020 | POWER TRAIN | LOW SPEED START JERKY LIKE TRANS CAN NOT FIND RIGHT GEAR ONLY ON LOW ACCERATION UNDER 25 MPH | Crash: No Fire: No | 32 |
| Jul 2020 | VISIBILITY,UNKNOWN OR OTHER | ON JULY 4,2020 AT APPROX 10:15AM I WAS DRIVING ON PA 663 HIGHWAY. OUT OF NO WHERE, I HEAR THIS LOUD BOOM. CAR IN FRONT OF ME KEPT GOING, CAR IN BACK OF ME GETTING CLOSER AS I SLOW DOWN AND PULL OFF TO THE SIDE OF HIGHWAY. CAR BEHIND ME KEPT GOING. I GET OUT OF CAR AND FIND MY PANORAMIC SUNROOF SHATTERED. I HAD THE COVER CLOSED SO GLASS WAS CAUGHT INSIDE COVER. I LOOK INSIDE COVER AND FIND NOTHING BUT SHATTERED GLASS. I CALL FORD ROADSIDE ASSISTANCE. WHILE I WAIT FOR DRIVER, I TAKE PICTURES. DRIVER ARRIVES AND TOWS CAR TO NEAREST FORD DEALER WHICH IS 100 MILES FROM MY HOME. ON MONDAY, 7/6/20, I CALL DEALER SINCE I'VE ONLY HAD THIS CAR 26 DAYS. BRAND NEW, LEASED WITH 907 MILES. DEALER TELLS ME IT'S NOT UNDER THEIR WARRANTY. I'M TOLD SOMETHING MUST HAVE HIT THE ROOF BUT NO SIGN OR EVIDENCE OF ANYTHING. I CALL FORD CORPORATE AND THEY TELL ME THE SAME THING. SINCE I NEED A CAR, I FILE CLAIM WITH MY INSURANCE TO HAVE IT FIXED HAVING TO PAY A DEDUCTIBLE AND THE COST OF A RENTAL. | Crash: No Fire: No | 907 |
| Jul 2020 | UNKNOWN OR OTHER | THERE IS AN EXHAUST ODOR IN THE VEHICLE ESPECIALLY AFTER A HARD ACCELERATION AS IN PASSING ANOTHER VEHICLE. I TOOK VEHICLE TO MY FORD DEALER WHO SAID THERE WERE KNOWN PROBLEMS REPORTED ON MY MODEL VEHICLE. I SINCE FOUND A FORD TSB 18-2057 THAT COVERS THE ISSUE, BUT FOR YEARS 2015-2018. IT APPEARS THE PROBLEM EXISTS ON THE 2020 MODEL YEAR VEHICLES, TOO. *TR | Crash: No Fire: No | 2,300 |