Complaint volume
667 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Chevrolet Silverado Complaints
667 consumer-submitted complaints on record for the 2020 Chevrolet Silverado, grouped by component category.
667 Total complaints
13 Crash reports
9 Fire reports
7 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are engine, power train, service brakes. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 13 crash reports, 9 fire reports, 7 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 191 complaints, with an average reported failure mileage of 40,829 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to engine, power train, service brakes?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Chevrolet Silverado?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Chevrolet Silverado
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Chevrolet Silverado complaints?
13 Crash
9 Fire
7 Injury
0 Fatality
36 Towed
6 Medical attention
What are the most common 2020 Chevrolet Silverado complaint categories?
ENGINE 125
POWER TRAIN 120
SERVICE BRAKES 40
STEERING 33
UNKNOWN OR OTHER 30
ELECTRICAL SYSTEM 23
POWER TRAIN,ENGINE 20
STRUCTURE 14
ENGINE AND ENGINE COOLING 13
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE 11
667 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Apr 2021 | POWER TRAIN | THE VEHICLE DOES NOT SHIFT INTO 4WD LOW RANGE. THE VEHICLE HAS BEEN TAKEN TO THE DEALER 4 TIMES TO CORRECT THE ISSUE BUT THE ISSUE STILL OCCURS. | Crash: No Fire: No | 4,000 |
| Apr 2021 | ELECTRICAL SYSTEM | INFOTAINMENT SYSTEM RANDOMLY SHUTS DOWN COMPLETELY(SCREEN TURNS OFF ALONG WITH ALL AUDIO AND CONNECTED DEVICES). ALSO THE USB PORT REFUSES TO CONNECT AND/OR RANDOMLY DISCONNECTS ITEMS ATTACHED TO IT. THIS HAPPENS WHILE THE VEHICLE IS STOPPED OR IN MOTION. IT HAS DONE IT ON THE HIGHWAYS, FREEWAYS, INTERSTATES, CITY STREETS, COUNTRY ROADS, DIRT TRAILS, MY WORKS PRIVATE PROPERTY, EVERYWHERE IN SHORT. HAPPENS ON HOT SUMMER DAYS AND COLD WINTER NIGHTS. ITS 100% RANDOM. CHEVY KNOWS OF THE ISSUE BUT HAS REFUSED TO FIX FOR MORE THAN A YEAR NOW. | Crash: No Fire: No | 12,800 |
| Apr 2021 | AIR BAGS | I WAS INVOLVED IN AN ACCIDENT THAT INCLUDED A ROLE OVER AND THE AIR BAGS DID NOT DEPLOY. GM SENT OUT ENGINEERS TO INVESTIGATE BUT SAID NOTHING WAS WRONG EVEN THOUGH THE AIR BAG MALFUNCTION LIGHT CAME ON DURING AND AFTER THE ACCIDENT. MY ROOF, WINDSHIELD WAS CAVED IN AND MY FRONT END TOOK HEAVY DAMAGE. ALL FOUR TIRES WERE BLOWN AND THEY SAID NOTHING WAS WRONG WITH THE AIR BAG SYSTEM. ONSTAR REPORTED THE AIR BAG ISSUE TO ME THROUGH EMAIL AS WELL. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 20,110 |
| Apr 2021 | WHEELS | MICHELIN TIRE EXPLODED WHILE DRIVING ON A HIGHWAY APPROXIMATELY 30 MPH, NO PROBLEMS BEFORE. ONLY 14,500 MILES DRIVEN | Crash: No Fire: No | 14,300 |
| Apr 2021 | STRUCTURE,WHEELS | VEHICLE BOUGHT NEW FROM DEALER DEC 2020. I DECIDED TO REPLACE SOME LIGHTS SO, I LOWERED THE SPARE TIRE FOR BETTER ACCESS WHILE REPLACING A LIGHT BULB. I NOTICED EVERYWHERE THE SPARE TIRE AND THE FRAME CROSS MEMBERS COME INTO CONTACT THE PAINT HAS RUBBED AWAY AND RUST HAS BEGUN TO FORM. ALSO, THE SIDEWALL OF THE SPARE TIRE HAS CORRESPONDING SPOTS WHERE THE RUBBER HAS WORN AWAY. THIS LEADS ME TO HAVE CONCERNS AS TO THE SPARE TIRE'S AVAILABILITY IN THE EVENT OF A FLAT. | Crash: No Fire: No | 2,838 |
| Apr 2021 | POWER TRAIN,ELECTRICAL SYSTEM,ENGINE | THE ENGINE LIGHT HAS COME ON 3 TIMES WITH A TRUCK WITH ONLY 9000 MILES ON IT I TOOK IT TO THE DEALERSHIP WHO GAVE ME A CODE OF P12A6 THEY TOLD ME CHEVROLET IS AWARE OF THIS PROBLEM BUT HAS NOT COME UP WITH SOLUTION YET OR EVEN WROTE A PROGRAM TO REFLASH THE COMPUTER. NOW I HAVE A PAPER WEIGHT IN MY DRIVEWAY AND BEING THAT I LIVE IN A DUAL TOWN TRYING TO FIND A DEALERSHIP THAT WILL FIX IT AND PROVIDE RENTAL CAR OR TRUCK. THIS DEFECT CAN BE MULTIPLE REASONS WITH THE ENGINE HARNESS WIRES CHAFFING OR TORQUE CONVERTER OR TRANSMISSION PLUS THE WHOLE ELECTRICAL SYSTEM NOT CRANKING OVER THE TRUCK FROM WHAT I WAS TOLD LAST TIME. NOW I'M WAITING TILL 730 TO CALL A DEALERSHIP SEE IF THEY HAVE A ROLL TRUCK TO PICK IT UP AND GET IT TO A DEALERSHIP WHERE THEY CAN TRY TO FIX THIS PROBLEM. | Crash: No Fire: No | 9,000 |
| Apr 2021 | POWER TRAIN | 2020 SILVERADO 1500 DURAMAX. TORQUE CONVERTER FAILED WITH 6700 MILES ON NEW LEASED VEHICLE. ORIGINALLY BEGAN HAVING TRANSMISSION ISSUES IN NOV 2020 WITH SURGING WHILE STOPPED IN COLD WEATHER. DEALER RESEATED ALL CONNECTIONS. BEGAN TO HAVE LOUD WHINING WHEN SHIFTING. TOOK BACK TO DEALER AND INFORMED IT IS TURBO WHINE. NOT CONVINCED. MARCH 2021 BEGAN SURGING AGAIN. RETURNED TO DEALER AND KEPT FOR WEEK. MECHANIC STATED COULD NOT PRODUCE PROBLEM. AS I DROVE TO THE MAIN STREET AT DEALERSHIP BEGAN SURGING. RETURNED TO SERVICE, MGR GOES WITH ME AND CONFIRMS ISSUES WITH WHINE AND SURGE. BACK IN THE SHOP. THAT WAS 22 MARCH AND AS OF 8 APRIL; TORQUE CONVERTER FAILURE AND ORDERED NEW BELL HOUSING. GOING ON 4 WEEKS WITHOUT TRUCK. | Crash: No Fire: No | 6,700 |
| Apr 2021 | POWER TRAIN,ELECTRICAL SYSTEM,EXTERIOR LIGHTING | MY LIGHTS IN THE DASH INSIDE THE TRUCK. GO FROM BRIGHT, TO DARK BLACK ALL THE TIME SINCE APRIL 2020. MY 4 WHEEL DRIVE ENGAGE, WONT WORK. 12/12/2020 IN THE SNOW TRYING TO DRIVE HOME | Crash: No Fire: No | 150,000 |
| Mar 2021 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL | THIS TRUCK HAS 2700 MILES ON IT. GOT IN TO DRIVE IT HOME FROM THE STORE TODAY AND THE SERVICE ENGINE LIGHT IS ON. SAYS STABILITRAK ERROR AND ANTILOCK BRAKE ERROR. BRAKE PEDAL FELT STRANGE SO I WAS AFRAID TO DRIVE IT AFTER READING SIMILAR STORIES ABOUT TRUCKS VEERING OR NOT BRAKING WHEN THE PEDAL IS DEPRESSED. CALLED DEALER TO SCHEDULE SERVICE. THIS TRUCK HASN'T EVEN HAD ITS FIRST OIL CHANGE YET AND ALREADY HAVING ELECTRICAL PROBLEMS. | Crash: No Fire: No | 2,700 |
| Mar 2021 | STEERING | LOSS OF STEERING . I STARTED TRUCK AND PUT IN DRIVE AS I WAS TRYING TO DRIVE FORWARD I REALIZED THE STEER WHEEL WOULD NOT TURN AT ALL. I LOOKED DOWN TO SEE LIGHTS ON THE DASHBOARD SERVICE ESC AND SOMETHING ABOUT LOSS OF STEERING ON THE INFO SCREEN. I CANT BELIEVE THIS TRUCK IS NOT EVEN A YEAR OLD HAVE AN ISSUE LIKE THIS. I AM LUCKY I WASN'T AT HIGHWAY SPEEDS OR IN TRAFFIC AND JUST IN MY DRIVEWAY. I TURNED TRUCK OFF AND RESTARTED IT AND IT SEEMS AS NOTHING HAPPENED . EVERYTHING IS NORMAL AND NO LIGHTS ON. I TELL YOU I AM VERY SCARED AND WORRIED TO DRIVE THIS VEHICLE AND CANNOT BELIEVE THIS HAS BEEN OVERLOOKED BY GM AND THE NHTSA SINCE I HAVE SEEN AND HEARD MULTIPLE COMPLAINTS ABOUT THIS. | Crash: No Fire: No | 15,000 |
| Mar 2021 | ELECTRICAL SYSTEM,ENGINE | BATTERY KEEPS DISCHARGING. MAKING SURE NO LIGHTS LEFT ON IN VEHICLE. TOTALLY DRAINED BATTERY IN JUST 3-4 DAYS WITHOUT CRANKING OR MOVING. AFTER RECHARGE CRANKED NORMALLY | Crash: No Fire: No | 2,700 |
| Mar 2021 | STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER | THIS TRUCK DOESN'T EVEN HAVE 7500 MILES ON IT. IT WAS DRIVEN TO WORK THIS MORNING WITHOUT ISSUE AND PARKED FOR APPROXIMATELY FOUR HOURS. UPON ATTEMPTING TO START IT FOR LUNCH HOUR THREE MESSAGES SHOWED UP IN THE DIC: 1) 'SERVICE ESC', 2) 'SERVICE POWER STEERING', AND 3) 'PARK ASSIST OFF'. IN AN ATTEMPT TO EVALUATE I PULLED THE TRUCK FORWARD AND THE AVAILABLE STEERING REFLECTED AN INOPERABLE POWER STEERING SYSTEM. I BACKED INTO THE SPOT AGAIN AND SHUT THE TRUCK DOWN. I STARTED THE TRUCK AND SHUT IT DOWN FOUR OR FIVE MORE TIMES WITH THE SAME MESSAGES PRESENTED (ALTHOUGH PARK ASSIST STOPPED APPEARING) AND ONLY ON THE LAST TIME DID THE MESSAGES GO AWAY AND POWER STEERING RETURNED. | Crash: No Fire: No | 7,300 |
| Mar 2021 | ENGINE | ONE OF THE COOLANT HOSES RUBS UP AGAINST THE CRANKSHAFT CAUSING HOSE TO BUST AND LEAK REDUCED ENGINE POWER LIGHT COMES ON AND CHECK ENGINE LIGHT CHEVY HAD TO USE A DIFFERENT HOES TO NOT RUB AGAINST THE CRANKSHAFT | Crash: No Fire: No | 6,669 |
| Feb 2021 | STRUCTURE | FRAME PAINT PEELING OFF WITHIN 6 MONTHS. DRIVERS AND PASSENGER SIDE FRAME ABOVE REAR AXLES. MULTIPLE COMPLAINTS DOCUMENTED ON CHEVY FORUMS. PAINT FALLS OF WITH SIMPLE WASH EXPOSING BARE METAL FRAME WHICH WILL LEAD TO PREMATURE RUST AND CORROSION | Crash: No Fire: No | 3,500 |
| Feb 2021 | STRUCTURE | REAR PASSENGER PILLAR LEAKING AND CAUSING RUST, STAINING OF HEADLINER AND PILLAR COVERS. DOCUMENTED BY MANY OWNERS ON CHEVY FORUMS. LEAK MAY BE FROM ROOF SEAL OR REAR WINDOW. | Crash: No Fire: No | 4,700 |
| Feb 2021 | UNKNOWN OR OTHER,LANE DEPARTURE | MY TRUCK IS ONLY A YEAR OLD AND ONE MORNING I WAS REVERSING OUT OF DRIVEWAY AND BACK UP CAMERA STOPPED WORKING | Crash: No Fire: No | 38,500 |
| Feb 2021 | ELECTRICAL SYSTEM,AIR BAGS | MY WIFE GOT INTO AN ACCIDENT WHERE SHE REAR ENDED FORD FIESTA AND HIT IT SO HARD THAT VEHICLE PUSHED A 2006 DODGE FULL SIZE PICKUP 100 FEET DOWN THE STREET AND THE AIRBAGS DIDN'T DEPLOY | Crash: Yes Fire: No Injuries: 3 Towed Medical attention | 10,000 |
| Jan 2021 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER | BACKUP CAMERA ONLY IS FUNCTIONAL IN PERFECT WEATHER CONDITIONS. IF IT'S DARK WITH NO LIGHT, THE CAMERA HAS RESOLUTION SIMILAR TO A 1950 TUBE TV. IF IT'S RAINY OR CLOUDY, THE BACKUP CAMERA IS NOT FUNCTIONAL EITHER. THERE ARE NUMEROUS YELLOW LINES AND EXTREMELY POOR QUALITY PICTURE IN MANY OTHER CONDITIONS TOO. CHEVY HAS NOT DONE ANYTHING TO FIX THIS ISSUE IN MY TRUCK. THE VISIBILITY IS SO BAD I HIT MY TRAILER HITCH ON THE BUMPER 7' OFF OF MY HITCH LOCATION. I COULDN'T SEE THAT MY TRAILER WAS THAT CLOSE TO ME ON THE SCREEN | Crash: Yes Fire: No | 2,668 |
| Jan 2021 | SERVICE BRAKES | MULTIPLE INSTANCES OF SERVICE ESC, SERVICE PARKING BRAKE AND CHECK ENGINE LIGHT COME ON. THE BRAKES ARE THEN AFFECTED AND ARE TOUGH TO PRESS CAUSING THE BRAKING TO BE SLOWED DOWN AND THE ABS KICKED ON WHILE IN MOTION. | Crash: No Fire: No | 7,000 |
| Jan 2021 | POWER TRAIN | 2020 SILVERADO RST 1500 4X4 ALLSTAR WITH 8 SPEED TRANSMISSION. AT 4,000 MILES DEVELOPED A SHUTTER IN TRANSMISSION AND SLIPPING AND HARD SHIFTING MAINLY BETWEEN GEAR 1-2. BAD ENOUGH WHEN YOU START FROM A STOP WHEN IT SHIFTS YOU FALL FORWARD. THE ACCELERATION PUSHES YOU BACK AND THEN IT JUST SLIPS TO NO WHERE TILL IT CATCHES AND GOES. CONTACTED SHOP AND WAS TOLD AT 1ST OIL CHANGED THEY WOULD FLUSH THE FLUID PER THE SERVICE BULLETIN. THIS MADE IT WAY WORSE. SHIFTING IS MORE ROUGH AND SHUDDER IS MORE FREQUENT. TOOK IT BACK FOR THE 2ND TIME AND HAD TO DRIVE WITH A TECH SO THEY COULD EXPERIENCE THE ISSUE. IT IS GOING BACK TO THE SHOP TOMORROW 1/11/2020 WITH ONLY 7,500 MILES WITH HOPES OF A NEW TORQUE CONVERTER. THIS SHOULD BE A RECALL AND RESULT IN A CLASS ACTION. THIS ISSUE IS SO COMMON AND THIS TRUCK IS BRAND NEW. HAD IT IN SHOP WITH 2,000 MILES WITH AN OIL LEAK. | Crash: No Fire: No | 4,000 |
| Jan 2021 | UNKNOWN OR OTHER | WHILE DRIVING AROUND 40 MPH AND HIGHER TRUCK SUFFERS EXTREME WIND NOISE WHICH THE DEALERSHIP DESCRIBES AS WIND TURBULENCE. TRUCK SOUNDS LIKE A WINDOW IS CRACKED OPEN WHILE DRIVING EVEN THOUGH ALL WINDOWS ARE ALL THE WAY UP. | Crash: No Fire: No | 800 |
| Dec 2020 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | THIS TRUCK IS 2 MONTHS OLD AND ONLY HAS 2300 MILES ON IT. ON SUNDAY 12/27, THE TRUCK WOULD NOT START. ALL DASH PANEL AND LIGHT INDICATOR WARNINGS CAME ON INCLUDING 4 WHEEL DRIVE ASSIST FAILURE, BRAKE SYSTEM FAILURE, TPS FAILURE, CHECK ENGINE, BATTERY ERROR, ETC. AFTER JUMP STARTING THE BATTERY, THE TRUCK TURNED ON BUT THE CHECK ENGINE LIGHT STAYED ON ALL DAY. ON MONDAY 12/28, THE TRUCK DID NOT START AGAIN HOWEVER, THIS TIME, NO INDICATOR LIGHTS, DASH PANEL OR ANYTHING CAME ON AND I WAS ALSO UNABLE TO EVEN LOCK THE TRUCK. IT WAS TOWED TO THE DEALERSHIP AND AFTER 2 DAYS THEY STILL HAVE NOT FOUND THE PROBLEM WITH THE TRUCK ALTHOUGH THEY HAVE INDICATED THERE IS A CLEAR PROBLEM. THE TRUCK IS STILL CURRENTLY AT THE DEALERSHIP. | Crash: No Fire: No | 2,300 |
| Dec 2020 | SERVICE BRAKES | DROVE TO WORK NO ISSUES NO LIGHTS AFTER WORK I START THE TRUCK CHECK ENGINE LIGHT IS ON SERVICE EBRAKE LIGHT IS ON AND THE EBRAKE LIGHT IS FLASHING TRUCK WILL NOT MOVE EBRAKE IS STUCK ON AND I DID NOT SET THE BRAKE WHEN I PARKED | Crash: No Fire: No | 12,600 |
| Dec 2020 | POWER TRAIN | TL* THE CONTACT OWNS A 2020 CHEVROLET SILVERADO 1500. THE CONTACT STATED WHILE DRIVING 55 MPH DOWNHILL, THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE RESUMED NORMAL OPERATION AFTER THE VEHICLE WAS TURNED OFF AND RESTARTED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO YOUNG BUICK GMC (325 OVERLAND AVE, BURLEY, ID 83318) TO BE DIAGNOSED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000. ## VIN PASSED ## CHEVROLET 2020 SILVERADO ## | Crash: No Fire: No | 21,000 |
| Dec 2020 | POWER TRAIN,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | IN MAY I PURCHASES A 2020 SILVERADO. ON DECEMBER 05TH, 2020. I WAS DRIVING ON THE INTERSTATE HEADING HOME FROM MY SON'S FOOTBALL GAME . THE "SERVICE BRAKE SYSTEM" MESSAGE DISPLAYED ON THE VEHICLE'S DASHBOARD. BRAKING BECAME SLUGGISH AND STIFF. I INITIAL THOUGHT THE BRAKE FLUID HAD HAD LEAKED OUT. THE VEHICLE MAINTAINED POWER TO ALL OTHER SYSTEMS. ONCE HOME I CHECKED THE ENGINE BAY AND BRAKE CALIBERS AND FOUND THEM TO BE INTACT. AT THIS TIME THE VEHICLE HAS 12,400 MILES. AFTER A INITIAL ASSESSMENT, WAS INFORMED THAT IT WAS DETERMINED TO BE A "COMPUTER GLITCH" THAT WAS EFFECTING THE TRANSMISSION AND BRAKE SENSORS. THE BRAKE MODULE WAS REPLACED AND TRANSMISSION "SOFTWARE" WAS UPDATED. THIS WAS COMPLETED ON DECEMBER 09TH, 2020. UPON COMPLETION THE TECHS CONDUCTING A "DRIVE TEST", AT WHICH TIME THE WARNING APPEARED AGAIN. MY VEHICLE REMAINS AT THE SERVICE DEPARTMENT, WHILE THEY "TROUBLESHOOT" THE PROBLEM. DUE TO THE VAGUE RESPONSES BEING PROVIDED BY THE DEALERSHIP SERVICE STAFF AND THE LACK OF AN ESTIMATED TIME LINE FOR THE COMPLETION OF THE REPAIRS. I BELIEVE THERE IS A MUCH LARGER ISSUE THAT THEY DON'T WANT TO REVEAL. | Crash: No Fire: No | 12,500 |