Complaint volume
667 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Chevrolet Silverado Complaints
667 consumer-submitted complaints on record for the 2020 Chevrolet Silverado, grouped by component category.
667 Total complaints
13 Crash reports
9 Fire reports
7 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are engine, power train, service brakes. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 13 crash reports, 9 fire reports, 7 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 191 complaints, with an average reported failure mileage of 40,829 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to engine, power train, service brakes?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Chevrolet Silverado?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Chevrolet Silverado
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Chevrolet Silverado complaints?
13 Crash
9 Fire
7 Injury
0 Fatality
36 Towed
6 Medical attention
What are the most common 2020 Chevrolet Silverado complaint categories?
ENGINE 125
POWER TRAIN 120
SERVICE BRAKES 40
STEERING 33
UNKNOWN OR OTHER 30
ELECTRICAL SYSTEM 23
POWER TRAIN,ENGINE 20
STRUCTURE 14
ENGINE AND ENGINE COOLING 13
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE 11
667 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Dec 2021 | STEERING | I was going shopping and noticed my check engine light flashing, it flashed around 20 times then turned off. When I got done shopping, I started up my truck to leave and I had no power steering and the dash had Service ESC on it and the traction control light was on, So I slowly started to drive home with no power steering I drove around one mile and stopped for a coffee. When I jumped back in the truck the power steering was working and all lights and messages were off Being Sunday (12-5-21) no dealer was open, the truck has around 34,000 miles on it This is not the first time the check engine light came on and the dealer checked the codes and it was clear I checked with my code reader and no codes either | Crash: No Fire: No | Unknown |
| Nov 2021 | STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES | I started my truck up and the dashboard warned me with service ESC and also Service Power Steering drive with care. Steering wheel was very hard to turn obviously no matter what way. I only got like 14,169 miles on the truck. I left it sitting for about 2 hrs. And it's supposedly back to normal. No lights some how. | Crash: No Fire: No | Unknown |
| Nov 2021 | ENGINE | Vehicle has approximately 15789 miles. Loud taking sound coming from engine began November 2, 2021 as I was on Highway. Dealer advises all 8 lifters and cam need replacement. My investigation reveals that this is a persistent problem with this type of vehicle and many reports have been made about this same issue throughout the USA. My service advisor advised me that they have already repaired several of the same vehicles for the same problem. Engine is defective and requesting a recall to release entire engine now that this engine will need major overhaul. | Crash: No Fire: No | Unknown |
| Oct 2021 | FUEL/PROPULSION SYSTEM | High Pressure fuel pump failed external fuel leaking onto exhaust of truck. Lucky the truck didn't catch on fire. Would have if I kept driving. What component or system failed or malfunctioned, and is it available for inspection upon request? High Pressure fuel pump (external leak) under GM warranty they have the parts. Flannery Chevrolet Bad Axe MI How was your safety or the safety of others put at risk? Gas leaking on Hot catalytic converter and cross over pipe. Skid plate was full of fuel. A fire under the truck would have made it very difficult to get out of the vehicle once stopped. Has the problem been reproduced or confirmed by a dealer or independent service center? Towed vehicle to dealership and they diagnosed High Pressure fuel pump leaking. they replaced the pump and appears to he resolved now. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not that I know of. GM warranty covered repairs. Vehicle only has 13, 720 miles on it. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Driving down the road started to notice a really bad fuel smell and after stopped you could hear the fuel hissing as it dripped on exhaust pipe. Vehicle sat for 10 mins and had puddle of gas under the front of the transmission. Start the engine again and it continued to drip. I Called towing to come get it. | Crash: No Fire: No | Unknown |
| Oct 2021 | POWER TRAIN,ENGINE | Whine sound possible torque converter does not go away. Surging or delay in switching into second gear upon first start up and put in drive. | Crash: No Fire: No | Unknown |
| Oct 2021 | SERVICE BRAKES | While towing at a GCWR of over 29,000 pounds, my truck displayed the “check trailer wiring“ message on the DIC. I’m glad that my vehicle alerted me to a situation with the trailer wiring, however, when this message is displayed it completely shuts off the brake output to the trailer brakes. It was incredibly nerve-racking and quite dangerous when traveling 70 mph down the freeway and then suddenly hitting traffic and realizing I had zero trailer brakes to assist me in stopping to avoid an accident. Once I was able to return home, I pulled the breakaway pin on the trailer and all brakes worked perfectly fine. I then pulled all the hubs on the trailer axles and found one brake magnet had wore down to the coil. Obviously this is an issue and needs to be replaced, but the fact that my truck cut break output to all the brakes completely is very dangerous and unacceptable. This is a serious safety issue since there is nothing that can be done while on the road to fix this. If I had been traveling in the mountains as I will be next week, this could easily have caused a much more serious situation. This situation has been discussed among other owners of the same vehicle who experienced the same situation. There is a message that comes up on the DIC, but at that point it’s too late since the trailer brakes are already turned off by the vehicle. It seems to me that unless there is a serious short or the truck senses and extremely high amperage overload that it should continue work and send brake power to a trailer even if there is one single component that fails. That is the way that brake controllers have worked since they were invented, and now this new “Integrated Trailer Brake Controller” is much less safe. | Crash: No Fire: No | Unknown |
| Sep 2021 | SUSPENSION | At 11,000 miles my car began to wobble dangerously. I took it to the dealership and they informed me that two Pins were missing from the alignment cams. They blamed Goodyear for not doing a good alignment at 3,000 miles. Goodyear says they see a lot of these issues in their shop and believes GM needs to recall and fix this issue on all of its models. The repair cost me $459.69. GM said this was not covered under warranty, since someone else did the alignment. This doesn't see fair and I think the government needs to look into this. | Crash: No Fire: No | Unknown |
| Sep 2021 | ELECTRICAL SYSTEM | - My back up camera developed a fish eye distortion. - It makes it hard to see how close something is behind you, making it dangerous backing up with children in the area. - Yes, although the dealer is trying to claim it is ''normal'', even though it was not that way when I bought the truck, or I would not have purchased it. - There were no warning lamps or other symptoms prior to the problem. It appeared before 2,500 miles were on my vehicle. | Crash: No Fire: No | Unknown |
| Aug 2021 | ELECTRICAL SYSTEM | The contact owned a 2020 Chevrolet Silverado 2500. The contact stated the seat heater was disengaged but failed to respond, causing the seat to remain hot. There were no warning lights illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated the failure had been reoccurring. The contact stated while the vehicle was parked and running, she heard an abnormal popping sound coming from the vehicle, as she turned around, she noticed smoke coming out of the vehicle. The contact stated a fire had started underneath the driver seat and she was able to extinguish it with the assistance of emergency units. The contact stated she sustained mild burns on her hands and arms but did not seek medical assistance. A police report was not filed. The vehicle was towed to a tow lot, where it was totaled. The dealer was notified of the failure. The manufacturer was notified of the failure and did not provide any assistance. The approximate failure mileage was 5000. | Crash: No Fire: Yes Injuries: 1 Towed | 5,000 |
| Aug 2021 | SERVICE BRAKES | Esc light comes on brake systems failure max speed 62 mph and tralier brake systems. Abs light , engine light, traction light all come on | Crash: No Fire: No | Unknown |
| Aug 2021 | SERVICE BRAKES | While driving home in my neighbor I was approaching vehicle ahead of me which was stopped. I applied the break pedal which went loosely all the way to ground and unresponsive. Due to my inability to stop on time I rear ended the vehicle. No warning that there was an issue with my breaks what so ever. The only thing that I did have going on was my trucks front panel (gauges & stereo screen) weren't functioning. I went to turn on my pick up and it behaved as if battery was dead. I let it sit for a few minutes and attempted to start it once again and it started right up. The issue was the stereo screen stayed black and only the fuel gauge and speedometer were functioning. In the end I ended up being at fault in the accident and reported it to my insurance. | Crash: Yes Fire: No | Unknown |
| Aug 2021 | TIRES | 275/60r20 Rear Passenger side exploded, damaging my rim. Less than 20k miles on truck. | Crash: No Fire: No | Unknown |
| Jul 2021 | ELECTRICAL SYSTEM | The radio continuously keeps blacking out turning off and back on over and over. Radio has been replaced and everything and it’s still an issue. | Crash: No Fire: No | Unknown |
| Jun 2021 | STEERING | After a morning’s fishing, I drove the boat to the launch site to retrieve and load onto the trailer. Started my 2020 1500 Silverado in the parking lot and went about 75 feet to the launch and retrieved the boat. While I was retrieving the boat, I left the Silverado motor running. After boat pickup, drove about 75 feet in the lot to rig the boat for travel and shut off the Silverado engine. After rigging was completed, started the truck and there was no power steering. The following two messages were present on the DIC: “service power steering drive with care” and “service ESC”. I can’t believe that this truck with less than 2800 miles was exhibiting such a major problem. Restarting the tuck multiple times did not clear the error messages. Since I live about three miles from the lake, I decided to take a chance and drove home and left the truck in the street. Called the dealer and made a service appointment. After about an hour, I went out and started the truck in an attempt to park it in the driveway. The messages had disappeared and power steering was functional. Also, I did some searching on the internet and found many other owners of 2020 1500 Silverado that had the exact same loss of power steering and messages that I had experienced. The dealer informed me that although there were many communication error codes present, they were not able to find the cause of the problem. They requested that I leave the truck with them and they will try to reproduce the power steering failure. The dealer didn’t seem to care, even after I mentioned that there were many others with identical problems and surely someone in Chevrolet engineering knows of the problem and how to fix it. Their response was that they were not aware of any known documented problems like mine. I think I’m getting the run around. They still have the truck after twelve days and no solution. My wife refuses to drive the 2020 1500 Silverado with such an unsafe condition. | Crash: No Fire: No | Unknown |
| Jun 2021 | ENGINE | Service ESC and Parking Brake error. Drove to work with no issues. Started up to drive home and I kept hearing a "Ping" noise like hail hitting my roof. Then I thought my transmission was going out while driving. It is almost like it is firing out of order. Dealership ordered multiple parts: Misfire in cylinder 4 plus issue with the heads and push rod. GM decided that the issue it to be repaired rather than a new engine be put in. | Crash: No Fire: No | Unknown |
| Jun 2021 | ELECTRICAL SYSTEM | While driving all warnings lights came on and all gage needles started moving back and forth. | Crash: No Fire: No | Unknown |
| Jun 2021 | ELECTRICAL SYSTEM | Momentary loss of electrical power going over bumps, stabilitrak warning then complete loss of cabin power, engine power and power steering. Corrects after approx 1 sec. | Crash: No Fire: No | Unknown |
| Jun 2021 | POWER TRAIN | Popping sound and hard shifting during low RPM between low gears. | Crash: No Fire: No | Unknown |
| Jun 2021 | ENGINE | The contact owns a 2020 Chevrolet Silverado 1500. The contact stated while driving 10 mph, the vehicle drove through a puddle of water, shuddered and jerked then loss motive power. The contact was not able to restart the vehicle. The contact had the vehicle towed to a local dealer who inspected the vehicle and diagnosed the failure as water entering the engine, and that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 21,400. | Crash: No Fire: No Towed | 21,400 |
| Jun 2021 | ENGINE | Service ESC and Service Parking Brake error. This was followed by loud pinging noises from the engine. Sounds like a misfire and knocking heads or valves. | Crash: No Fire: No | Unknown |
| May 2021 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | At least 3 times while driving the entire radio and information system has shut down while driving and completely gone black for 2-3 minutes and reset to factory reset This does not show as recall but worried that it may shut down vehicle completely Have told dealership during routine maintenance and they said they find no problem Obviously there is a reason this is happening | Crash: No Fire: No | Unknown |
| May 2021 | STEERING,SERVICE BRAKES,ENGINE | Driving 50mph and the truck starts bucking, backfiring, and missing. Code appeared on the dash stating service ESC. Lack of Power steering and braking I parked the truck. | Crash: No Fire: No | Unknown |
| May 2021 | STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES | I was leaving work on May 17th and got in my 2020 Silverado and started the vehicle. Immediately codes were thrown on the dash stating that the power steering was out and that the ESC system needed serviced. The traction control system/ESC light was also illuminated on the dash. I was unable to turn the steering wheel whatsoever. I turned the vehicle off and restarted approximately three times all of which still were displaying the codes listed above. I let the truck sit for approximately 20 minutes and the codes had cleared themselves and the vehicle was functioning as it should. I immediately drove to the dealership and had it serviced. Dealership stated there was a programming issue related to the EBCM, which if I'm not mistaken was a recall already issued for the 2019 models. I have seen many instances online of this same issue occurring and sometimes impacting the ability to brake (if vehicle was in motion at time of onset). My onset occurred at approximately 14,000 miles while in park. Since the servicing (approximately 1 week) issue has not been replicated, but I am not sure if the problem has been fixed or if the computer is just functioning properly and will glitch again at some point in the future. | Crash: No Fire: No | Unknown |
| May 2021 | PARKING BRAKE,ELECTRONIC STABILITY CONTROL (ESC) | The contact owns a 2020 Chevrolet Silverado 1500. The contact stated while driving approximately 40 MPH, the vehicle suddenly started to shake and misfire. The contact stated that the ESC warning and service parking brake warning lights were illuminated. The contact coasted to the side of the road and restarted the vehicle. The contact took the vehicle to the dealer who diagnosed that the electronic stability control module had performed an automatic reset as designed. After the reset, the misfire occurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 7,700. | Crash: No Fire: No | 7,700 |
| May 2021 | SUSPENSION,POWER TRAIN,WHEELS | MY TRUCK HAS ALREADY HAD A SHIMMY FEEL IN THE TRANSMISSION AROUND 60 MPH IT SHOOK AND WOULD SLIP GEARS. I JUST HAD IT GET WORSE THIS WEEK. I ALSO NOTICED THAT THE FRONT END IS NOT SHAKING REALLY BAD FROM 60-75 MPH ON NEWLY PAVED ROADS. THE TRUCK USED TO DRIVE LIKE A DREAM NOW ITS DRIVING SO ROUGH AND THERE IS SOMETHING GOING ON! | Crash: No Fire: No | 10,800 |