Complaint volume
252 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Mazda CX-5 Complaints
252 consumer-submitted complaints on record for the 2019 Mazda CX-5, grouped by component category.
252 Total complaints
7 Crash reports
2 Fire reports
4 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are engine, unknown or other, electrical system. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 7 crash reports, 2 fire reports, 4 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 42 complaints, with an average reported failure mileage of 25,480 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to engine, unknown or other, electrical system?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Mazda CX-5?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Mazda CX-5
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Mazda CX-5 complaints?
7 Crash
2 Fire
4 Injury
0 Fatality
7 Towed
3 Medical attention
What are the most common 2019 Mazda CX-5 complaint categories?
ENGINE 87
UNKNOWN OR OTHER 25
ELECTRICAL SYSTEM 23
POWER TRAIN,ENGINE 14
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 10
VISIBILITY/WIPER 7
POWER TRAIN 6
FUEL SYSTEM, GASOLINE 5
FUEL/PROPULSION SYSTEM 5
AIR BAGS 4
252 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Mar 2022 | FUEL SYSTEM, GASOLINE | The contact owns a 2019 Mazda CX-5. The contact received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |
| Mar 2022 | STRUCTURE,UNKNOWN OR OTHER | When driving at above 60-70mph in windy conditions, the car makes a squeaking noise that appears to come from the front left side of the car-- near the driver side window/mirror region. That is quite scary as it coincides with the sideward movement caused by the wind and gives a sense of losing control of the car. Mazda Europe has reported something similar but Mazda USA has not done anything about it. | Crash: No Fire: No | Unknown |
| Mar 2022 | UNKNOWN OR OTHER | Sunroof/ moonroof exploded out of no where. It was about 57 degrees outside not a hot day. Shard of glass went flying everywhere | Crash: No Fire: No | Unknown |
| Feb 2022 | UNKNOWN OR OTHER | Service engine soon brake lines out ball joints otters brakes , electrical flashing lights , rust all in engine, on roof rack , by tires | Crash: No Fire: No | Unknown |
| Feb 2022 | FUEL/PROPULSION SYSTEM | Mazda recall 5321K NHTSA recall 21V875 has been open since Nov 2021 and notification by letter not received until Jan 2022 stating that a fix may be available by summer 2022. Meaning I am driving a vehicle that may stall at any time possibly causing a crash. This is unacceptable from a safety standpoint. NHTSA needs to apply pressure on Mazda to resolve this ASAP or provide loaner vehicles to those customers at risk. | Crash: No Fire: No | Unknown |
| Feb 2022 | VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE | On interstate 90 while driving at 75 mph under cruise control I passed an 18 wheel truck on a curve. With no cars in front and two following, the car without warning braked heavily and control screen flashed warning BRAKE. The car immediately behind braked and veered on the bearm to avoid me. I stepped on gas to override the brakes and avoid an accident. | Crash: No Fire: No | Unknown |
| Feb 2022 | FUEL SYSTEM, GASOLINE | The contact owns a 2019 Mazda CX5. The contact received notification of NHTSA campaign number 21V875000(Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available and would not be available until mid-summer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated on two separate occasions while driving at undisclosed speeds, the vehicle stalled without warning. After a restart, the vehicle operated as designed. The contact was concerned that the failure might occur while driving on a busy freeway. VIN tool confirms parts not available. The failure mileage was 5,000. | Crash: No Fire: No | 5,000 |
| Feb 2022 | UNKNOWN OR OTHER | I believe my car has been affected by the FDM fuel pump replacement recall (#5321K). My car has stopped working. Parts are currently unavailable. What can be done as I need my vehicle for work? | Crash: No Fire: No | Unknown |
| Jan 2022 | AIR BAGS | The "Passenger Air Bag is not active for passenger' warning light was constanstly showing in the dash panel even when nobody was sitting in the passenger seat nor any object was sitting on the seat. The problem was "solved" by the dealer under the car's warranty. They said something about dirty contacts in the seat wiring. Now the warning light is back and my SUV's warranty period is over. | Crash: No Fire: No | Unknown |
| Jan 2022 | FUEL/PROPULSION SYSTEM | Safety recall just received for my car. Fuel pump failure may result in engine failure increasing risk of crash. Repair parts not available. It is expected parts may be available summer 2022. I will be driving cross country to return home to NY from AZ in March. What am i supposed to do? | Crash: No Fire: No | Unknown |
| Jan 2022 | POWER TRAIN | My 2019 Mazda CX 5 with 25000 miles stopped moving on my way home. It was towed to John Kennedy Mazda in Conshohocken PA on 11/22/2021. It was diagnosed with a failed transmission and still awaiting replacement as of 1/3/22. | Crash: No Fire: No Towed | Unknown |
| Jan 2022 | VISIBILITY/WIPER | At high speeds, air enters through the front windshield from outside of the car and into the cabin, making a whistling sound. It seems the problem is with the windshield design or fit. | Crash: No Fire: No | Unknown |
| Dec 2021 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | I was driving on the highway, at about 65 mph. The engine lost power and the car began to slow down. It did not respond to the accelerator, but the power was still on. I was lucky enough to be able to pull over to the shoulder without colliding, but it was extremely fortunate that no cars were obstructing me at the time. I put the car into park once stopped and turned the engine off. I tried to restart but the engine did not turn over and several warning signs came up on the dash and the car emitted irregular dinging/beeping noises before going silent (I do not recall specifically, but I believe the check engine and/or battery indicator lights came on) The hazards worked, also the interior lights. But I was stranded in a remote area in complete darkness on a very narrow shoulder with large trucks whizzing by. A CHP officer appeared eventually and expedited a tow truck, which brought me to the nearest Mazda dealership 100 miles away. It was midnight by the time we arrived. Both the tow truck driver and the technician (the next morning) were both unable to jumpstart the car. Engine would not turn over at all. The technician opened up the engine and sent reports to Mazda. We are waiting to hear back but they would not give me a loaner vehicle without knowing the cause of the failure. Very relieved I was not hurt but also very upset at the chance I could have been. | Crash: No Fire: No | Unknown |
| Dec 2021 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | At about noon on 12/19/21 I was approaching the Tappan Zee (Mario Cuomo) Bridge in New York State going west. My car briefly stopped accelerating when I put my foot on the gas pedal but then continued on as normal. No warning lights or other signs of trouble appeared, and I continued onto the bridge and was in the center lane. There was moderate traffic on the bridge. Suddenly, my car started shaking and slowing as if the brakes were being pumped (although I did not put my foot on the brake), and the messages "Front Radar Sensor System Malfunction" "Forward Smart City Brake Malfunction" and "Smart Brake System Malfunction" all flashed on the dashboard screen. My husband turned on the emergency flashers and took a photo of the screen. The car continued slowing down and shaking no matter how hard I pressed the gas pedal. This created an incredibly dangerous situation; I had to get over to the right lane as we continued losing speed, and find somewhere safe to pull over once we got off the bridge. A car or truck going at a normal speed could have easily hit us and caused a catastrophic crash on the bridge. If I could not get out of the center lane quickly, at the rate the car was slowing down, it would have come to a complete stop in the middle of the roadway. I was able to merge right, get across the bridge and get to an exit, all as the car continued lurching and slowing down. At the bottom of the exit, there was a red light; I stopped and turned the car off and back on again. When I tried to accelerate out of the stop, smoke began pouring off the wheels. The car moved across the intersection at a few miles per hour and I was able to pull over safely on the right shoulder on the other side of the intersection. I had only bought the car the previous day, less than 16 hours before the incident. I called Mazda Roadside Assistance and the dealership; the dealership told me to have the car towed to their service department, so I did. | Crash: No Fire: No | Unknown |
| Dec 2021 | UNKNOWN OR OTHER | Almost every time you drive at speeds of 75 mph+ or when there are strong winds on the highway, there is a whistling noise that comes from the drivers side door frame. This has been reported online in many groups. There are even video's with the exact problem available. NHTSA ID Number: 11429312 goes into the details in depth and I can say that my experience is exactly the same as theirs. | Crash: No Fire: No | Unknown |
| Oct 2021 | FORWARD COLLISION AVOIDANCE | There was a warning "chime" and then this message appeared on the instrument panel. "Front Radar Malfunction". The car was in the left lane on the PA turnpike going approximately 73 miles per hour. The car immediately began a rapid deceleration after the warning "chime". Automatic braking activated. The driver could not accelerate. Traffic was heavy with a trailer truck to the right and cars behind. There were no vehicles in front of the decelerating car. The vehicles behind were able to slow and avoided collision. We were forced to pull over in a very narrow center medium next to a large concrete divider. It was a very dangerous place to stop. The engine was turned off for approximately a minute. When it was started there were no messages and the driver had full control of the car. The car is available for inspection. The dealer will be contacted tomorrow. The car has been in service for 23 months and has been driven 12,200 miles. The road surface was wet from recent rain and the car had been driven through a downpour with water pooling on the road approximately 15 minutes before this incident. | Crash: No Fire: No | Unknown |
| Sep 2021 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE | The contact owns a 2019 Mazda CX-5. The contact stated while driving 40 MPH with the accelerator pedal depressed and shifting from second to third gear, the engine revved up, hesitated, and lost motive power. The contact was able to restart the vehicle. The check engine warning light was illuminated. The contact also stated that the low-beam headlights were inoperable. There was a clunking noise detected while making a three-point turn. The vehicle was taken to the local dealer and the mechanic diagnosed that there was an electrical failure. The vehicle was not repaired. The manufacturer was notified of the failure however, no further assistance was provided. The contact stated the failure was related to NHTSA Campaign number 19V497000 (Engine, Power Train). The failure mileage was approximately 1,000. | Crash: No Fire: No | 1,000 |
| Sep 2021 | ENGINE | 1) It happened last week on 8/30, when I drove back home after work at night. After I parked my vehicle at the driveway and I had noticed there's smoke going into the cabin through the vent. The smell was very bad, it smells like burning rubber/plastic type. Then I went underneath the car and checked, the oil dripping out from the plastic panels where the oil pan is. Next morning, I jacked the car up and have a deeper inspection. I have notice the oil actually leaking from the Timing belt/chain cover area. I immediately called local dealership @ Putnam Mazda and drove it in for service on 8/31. When I arrived to the service department, my whole front end was full of smoke coming out from the hood. After a hour of inspection, service advisor told me that my car is having a blown cylinder #3 and oil leaks from cracked cylinder head. They will have to order a new cylinder head from Japan for my replacement, which will take more than 2 weeks or even longer due to part shortage. This is ridiculous!!! My car only have 21,500 miles on it, and it's a 2019 model year. The advisor told me they had quite a few were having the same issue. I guess he doesn't want to give me the exact numbers. But this is a safety concerns for other Mazda customers as well. I guess it has to do with the cylinder deactivation they put into the engine which cause this problem. The recalls that they had last year was not a fix or cure. 2) This is a safety concern and putting my life on risk, the oil leaks might cause fire or create accident on the road while operating. The smoke that I suck into my system may cause permanent damage to my lung and my health concern. 3) Problem had been confirmed with dealership. Mazda should declare a recall. You can't just wait for someone have an accident or cause their life to correct the issue. 4) The vehicle is at the servicer dept. and been inspected. 5) This is critical, I don't have any engine light or any indication. Even my scanner detected no code. | Crash: No Fire: No | Unknown |
| Aug 2021 | ELECTRICAL SYSTEM | The contact owns a 2019 Mazda CX-5. The contact stated while driving at approximately 20mph the vehicle would brake suddenly. Which resulted in the contact sustaining whiplash and sought medical treatment. The contact stated Brake warning message was displayed. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 35,000. The VIN was not available. | Crash: No Fire: No | 35,000 |
| Aug 2021 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | The center infotainment system operates by itself when driving at a low speed. The screen will automatically enter menus, place calls, and select items without any sort of input from the driver or passenger (ghost touch). The control knob, which is used to navigate the center screen, will not be functional whenever this happens. This ghost touch issue happens periodically, sometimes it goes away and sometimes the problem returns. Whenever the screen places calls or enters menus by itself, the driver is being distracted from the road and will have to focus on canceling whatever action the infotainment automatically decided to do. For example, I use Apple CarPlay for navigation but sometimes the screen will operate other functions by itself - I will have to manually click back to the navigation screen every time. A similar issue was found in the 2014-2016 MY of the Mazda3, which uses the exact same infotainment and controller setup as in the CX-5 products. I have provided a link to the relevant service bulletin here: https://static.nhtsa.gov/odi/tsbs/2019/MC-10164268-0001.pdf The system has not been examined by the manufacturer nor have there been any types of warning messages or lamps within the vehicle. | Crash: No Fire: No | Unknown |
| Aug 2021 | STRUCTURE,UNKNOWN OR OTHER | Oftentimes when driving at speeds of approximately 80mph or more, a loud whining/whistling noise appears. It appears to be coming from the area of driver side front door, passenger side front door, both front doors simultaneously. The issue has an earlier onset in the presence of crosswind, or headwind. I was able to record several videos where the noise can be heard very clearly. Some of these videos have been posted online: https://vimeo.com/547826873 https://vimeo.com/manage/videos/580602909 and the links have been shared both with my local Mazda dealership (Oak Tree Mazda by DGDG in San Jose, CA: 4250 Stevens Creek Blvd, San Jose, CA 95129) as well as with Mazda of North America. However, my complaints have been ignored as the dealership keeps stating that they are "unable to duplicate problem". There are several threads on two Mazda owners forums that describe this very issue with Mazda CX-5 in USA, Canada, as well as in Europe. This video from an owner in Germany shows the very same issue: https://www.youtube.com/watch?v=zykyoCIsItc&t=204s https://www.mazdas247.com/forum/index.php?threads/2019-cx-5-signature-whistling-noise-on-highway-or-high-speeds.123868506/page-2#post-6727077 https://www.mazdaworld.org/threads/cx-5-2018-version-high-pitched-squeal-whistle-like-noise.337073/#post-754625 According to one of the forum members, a Technical Service Bulletin (TSB) R084/20 to address this issue has been issued by Mazda in Europe and Russian. The root cause has to do with door trim seals. Under the "CASUE", this TSB reads, "When driving under following conditions, a negative pressure generated on the doors pulls them outside. The counterforce exerted by the weatherstrips mounted on the doors is lower than the sucking force, resulting in weatherstrip vibration. -The vehicle is exposed to a side wind while driving at a speed higher than 160km/h -The vehicle is exposed to a strong side wind while driving at a speed higher than 120km/h." | Crash: No Fire: No | Unknown |
| Jul 2021 | VEHICLE SPEED CONTROL,ENGINE | The contact owns a 2019 Mazda CX-5. The contact stated that on five separate occasions, intermittently there was an abnormal grinding noise detected underneath the hood. The contact stated that while driving 65 mph, the vehicle inadvertently decelerated to 20 mph. Additionally, while accelerating the vehicle slowed down without warning. The vehicle was taken to an independent mechanic where no codes had been detected. The vehicle was towed to the local dealer where they were unable to duplicate the failure. The vehicle was not diagnosed nor repaired. Additionally, the vehicle was towed to Sport Mazda North (400 N US Hwy 17 92, Longwood, FL 32750, (407) 339-4777) where they were unable to duplicate the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was approximately 17,000. | Crash: No Fire: No | 17,000 |
| Jun 2021 | FORWARD COLLISION AVOIDANCE | When the system think there might be a collision and initiates a hard braking even when there might be enough space in front of you. Multiple times, the car behind me had to do a hard break as well not to hit me from behind. This also happens when switching lanes. As you are in the middle of switching, if sometimes thinks you are getting to close to the car in the original lane and it starts a hard break. Since I’m in between lanes, it causes the car on the other lane to do a hard break also, almost causing a chain accident. A google search revealed multiple people complaining of that. The system is too aggressive even at it’s lowest setting. Mazda informed me I can only turn it off one drive cycle at a time. This system has almost caused more accidents than it protected me from them. | Crash: No Fire: No | Unknown |
| Jun 2021 | POWER TRAIN,ELECTRICAL SYSTEM,ENGINE | Driving on highway, cruise control ser to 82, no cars in front. The car suddenly jolted twice, engine light and battery light comes, lost of power. Pulled over to shoulder in the middle of nowhere in Nevada. Tried to start the car, engine won't turn on, starter just kept cycling. Veh temp was just below 210 with a 1/4 tank of gas. Called dealership and service person asked is to use key to turn on car, no change and provided no other solution other than to take to dealership with the closest one being over 300 miles away. We decided to unhook and rebook the positive side of battery. Car restarted and currently driving it home as I write this complaint. 600 miles overdue for maintenance (by date due on July 26, 2021) and was scheduled upon return from trip which at the time should be approx 1000 miles over due. | Crash: No Fire: No | Unknown |
| May 2021 | ENGINE | THE CONTACT OWNS A 2019 MAZDA CX5. THE CONTACT STATED THAT HE NOTICED AN OIL LEAK ON TOP OF THE ENGINE. THE VEHICLE WAS TAKEN TO COMPASS MAZDA (200 DOLSON AVE LOT A 204, MIDDLETOWN, NY 10940: (844) 258-3818) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MASTERCYCLER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 63,000. | Crash: No Fire: No | 63,000 |