Complaint volume
260 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Mazda CX-5 Complaints
260 consumer-submitted complaints on record for the 2019 Mazda CX-5, grouped by component category.
260 Total complaints
7 Crash reports
2 Fire reports
4 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are engine, unknown or other, electrical system. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 7 crash reports, 2 fire reports, 4 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 42 complaints, with an average reported failure mileage of 25,480 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to engine, unknown or other, electrical system?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Mazda CX-5?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Mazda CX-5
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Mazda CX-5 complaints?
7 Crash
2 Fire
4 Injury
0 Fatality
7 Towed
3 Medical attention
What are the most common 2019 Mazda CX-5 complaint categories?
ENGINE 92
UNKNOWN OR OTHER 25
ELECTRICAL SYSTEM 23
POWER TRAIN,ENGINE 14
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 10
VISIBILITY/WIPER 7
POWER TRAIN 6
AIR BAGS 5
FUEL SYSTEM, GASOLINE 5
FUEL/PROPULSION SYSTEM 5
260 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Sep 2021 | ENGINE | 1) It happened last week on 8/30, when I drove back home after work at night. After I parked my vehicle at the driveway and I had noticed there's smoke going into the cabin through the vent. The smell was very bad, it smells like burning rubber/plastic type. Then I went underneath the car and checked, the oil dripping out from the plastic panels where the oil pan is. Next morning, I jacked the car up and have a deeper inspection. I have notice the oil actually leaking from the Timing belt/chain cover area. I immediately called local dealership @ Putnam Mazda and drove it in for service on 8/31. When I arrived to the service department, my whole front end was full of smoke coming out from the hood. After a hour of inspection, service advisor told me that my car is having a blown cylinder #3 and oil leaks from cracked cylinder head. They will have to order a new cylinder head from Japan for my replacement, which will take more than 2 weeks or even longer due to part shortage. This is ridiculous!!! My car only have 21,500 miles on it, and it's a 2019 model year. The advisor told me they had quite a few were having the same issue. I guess he doesn't want to give me the exact numbers. But this is a safety concerns for other Mazda customers as well. I guess it has to do with the cylinder deactivation they put into the engine which cause this problem. The recalls that they had last year was not a fix or cure. 2) This is a safety concern and putting my life on risk, the oil leaks might cause fire or create accident on the road while operating. The smoke that I suck into my system may cause permanent damage to my lung and my health concern. 3) Problem had been confirmed with dealership. Mazda should declare a recall. You can't just wait for someone have an accident or cause their life to correct the issue. 4) The vehicle is at the servicer dept. and been inspected. 5) This is critical, I don't have any engine light or any indication. Even my scanner detected no code. | Crash: No Fire: No | Unknown |
| Aug 2021 | ELECTRICAL SYSTEM | The contact owns a 2019 Mazda CX-5. The contact stated while driving at approximately 20mph the vehicle would brake suddenly. Which resulted in the contact sustaining whiplash and sought medical treatment. The contact stated Brake warning message was displayed. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 35,000. The VIN was not available. | Crash: No Fire: No | 35,000 |
| Aug 2021 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | The center infotainment system operates by itself when driving at a low speed. The screen will automatically enter menus, place calls, and select items without any sort of input from the driver or passenger (ghost touch). The control knob, which is used to navigate the center screen, will not be functional whenever this happens. This ghost touch issue happens periodically, sometimes it goes away and sometimes the problem returns. Whenever the screen places calls or enters menus by itself, the driver is being distracted from the road and will have to focus on canceling whatever action the infotainment automatically decided to do. For example, I use Apple CarPlay for navigation but sometimes the screen will operate other functions by itself - I will have to manually click back to the navigation screen every time. A similar issue was found in the 2014-2016 MY of the Mazda3, which uses the exact same infotainment and controller setup as in the CX-5 products. I have provided a link to the relevant service bulletin here: https://static.nhtsa.gov/odi/tsbs/2019/MC-10164268-0001.pdf The system has not been examined by the manufacturer nor have there been any types of warning messages or lamps within the vehicle. | Crash: No Fire: No | Unknown |
| Aug 2021 | STRUCTURE,UNKNOWN OR OTHER | Oftentimes when driving at speeds of approximately 80mph or more, a loud whining/whistling noise appears. It appears to be coming from the area of driver side front door, passenger side front door, both front doors simultaneously. The issue has an earlier onset in the presence of crosswind, or headwind. I was able to record several videos where the noise can be heard very clearly. Some of these videos have been posted online: https://vimeo.com/547826873 https://vimeo.com/manage/videos/580602909 and the links have been shared both with my local Mazda dealership (Oak Tree Mazda by DGDG in San Jose, CA: 4250 Stevens Creek Blvd, San Jose, CA 95129) as well as with Mazda of North America. However, my complaints have been ignored as the dealership keeps stating that they are "unable to duplicate problem". There are several threads on two Mazda owners forums that describe this very issue with Mazda CX-5 in USA, Canada, as well as in Europe. This video from an owner in Germany shows the very same issue: https://www.youtube.com/watch?v=zykyoCIsItc&t=204s https://www.mazdas247.com/forum/index.php?threads/2019-cx-5-signature-whistling-noise-on-highway-or-high-speeds.123868506/page-2#post-6727077 https://www.mazdaworld.org/threads/cx-5-2018-version-high-pitched-squeal-whistle-like-noise.337073/#post-754625 According to one of the forum members, a Technical Service Bulletin (TSB) R084/20 to address this issue has been issued by Mazda in Europe and Russian. The root cause has to do with door trim seals. Under the "CASUE", this TSB reads, "When driving under following conditions, a negative pressure generated on the doors pulls them outside. The counterforce exerted by the weatherstrips mounted on the doors is lower than the sucking force, resulting in weatherstrip vibration. -The vehicle is exposed to a side wind while driving at a speed higher than 160km/h -The vehicle is exposed to a strong side wind while driving at a speed higher than 120km/h." | Crash: No Fire: No | Unknown |
| Jul 2021 | VEHICLE SPEED CONTROL,ENGINE | The contact owns a 2019 Mazda CX-5. The contact stated that on five separate occasions, intermittently there was an abnormal grinding noise detected underneath the hood. The contact stated that while driving 65 mph, the vehicle inadvertently decelerated to 20 mph. Additionally, while accelerating the vehicle slowed down without warning. The vehicle was taken to an independent mechanic where no codes had been detected. The vehicle was towed to the local dealer where they were unable to duplicate the failure. The vehicle was not diagnosed nor repaired. Additionally, the vehicle was towed to Sport Mazda North (400 N US Hwy 17 92, Longwood, FL 32750, (407) 339-4777) where they were unable to duplicate the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was approximately 17,000. | Crash: No Fire: No | 17,000 |
| Jun 2021 | FORWARD COLLISION AVOIDANCE | When the system think there might be a collision and initiates a hard braking even when there might be enough space in front of you. Multiple times, the car behind me had to do a hard break as well not to hit me from behind. This also happens when switching lanes. As you are in the middle of switching, if sometimes thinks you are getting to close to the car in the original lane and it starts a hard break. Since I’m in between lanes, it causes the car on the other lane to do a hard break also, almost causing a chain accident. A google search revealed multiple people complaining of that. The system is too aggressive even at it’s lowest setting. Mazda informed me I can only turn it off one drive cycle at a time. This system has almost caused more accidents than it protected me from them. | Crash: No Fire: No | Unknown |
| Jun 2021 | POWER TRAIN,ELECTRICAL SYSTEM,ENGINE | Driving on highway, cruise control ser to 82, no cars in front. The car suddenly jolted twice, engine light and battery light comes, lost of power. Pulled over to shoulder in the middle of nowhere in Nevada. Tried to start the car, engine won't turn on, starter just kept cycling. Veh temp was just below 210 with a 1/4 tank of gas. Called dealership and service person asked is to use key to turn on car, no change and provided no other solution other than to take to dealership with the closest one being over 300 miles away. We decided to unhook and rebook the positive side of battery. Car restarted and currently driving it home as I write this complaint. 600 miles overdue for maintenance (by date due on July 26, 2021) and was scheduled upon return from trip which at the time should be approx 1000 miles over due. | Crash: No Fire: No | Unknown |
| May 2021 | ENGINE | THE CONTACT OWNS A 2019 MAZDA CX5. THE CONTACT STATED THAT HE NOTICED AN OIL LEAK ON TOP OF THE ENGINE. THE VEHICLE WAS TAKEN TO COMPASS MAZDA (200 DOLSON AVE LOT A 204, MIDDLETOWN, NY 10940: (844) 258-3818) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MASTERCYCLER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 63,000. | Crash: No Fire: No | 63,000 |
| May 2021 | POWER TRAIN,STRUCTURE,ENGINE | BROUGHT IT IN NOV 2020 REGARDING SMELLS AND ENGINE ISSUES AS WELL AS ALIGNMENT. NEITHER WERE TAKEN CARE OF. THEN MARCH 2021,ENGINE WAS LEAKING FLUID AND SMOKING, AND THE ENGINE NEEDED TO BE REPLACED AT 20K. DID NOT PROVIDE A RENTAL UNTIL LATER THAT WEEK. AFTER A MONTH, I GOT MY CAR BACK. AFTER LEAVING THE ENGINE CONTINUED TO SMOKE, BROUGHT IT BACK. GAVE NO RENTAL. DEALER SAID IT WAS LEFT OVER FLUID FROM WHEN THEY REPLACED IT. CAR IS STILL HAVING ISSUES WITH THE ENGINE AND SMELLS. UNDER SHIELD FELL OFF AND NEEDED TO BE REPLACED TWICE.TIRE PRESSURE WAS GOING OFF AND BROUGHT IT IN TWICE FOR THEM TO SAY THEY CANT FIND WHERE THE SLOW LEAK IS OR WHY SO THEY WOULDN'T FIX IT EVEN THOUGH I HAVE THE MAZDA INSURANCE FOR TIRES. | Crash: No Fire: No | 17,000 |
| Mar 2021 | STRUCTURE,UNKNOWN OR OTHER | I HEARD A VERY LOUD BANG, SOUNDING LIKE A GUNSHOT THAT WENT OFF, WHEN THE SUNROOF ABOVE MY HEAD VIOLENTLY SHATTERED WHILE I DRIVING TO WORK. I ALMOST LOST CONTROL OF THE CAR AND GOT COVERED WITH PIECES OF GLASS. THE GLASS SCRATCHED ME ON THE FACE, CLOSE TO MY EYE. I AM IN SHOCK AND I AM STILL FINDING SMALL PIECES OF GLASS ALL OVER MY BODY EVEN AFTER TAKING A SHOWER. | Crash: No Fire: No Injuries: 1 Medical attention | 29,036 |
| Mar 2021 | SEATS | REAR PASSENGER SEAT REST BEHIND DRIVER SEAT IS RATTLING AND DOES NOT LOCK TIGHT. THIS HAPPENS WHEN PASSENGER IS SEATED. | Crash: No Fire: No | Unknown |
| Mar 2021 | VISIBILITY/WIPER | WINDSCREEN STRESS CRACK 12 - 15 INCH UPPER END. NO VISIBLE EXTERNAL DAMAGE CAUSE, NO EVIDENCE OF DEBRIS DAMAGE. APPEARS AS MATERIAL DEFECT, MANY SIMILAR REPEATING COMPLAINTS ON THE NET. MAZDA REFUSES TO REPLACE UNDER WARRANTY, REFUSES TO INSPECT. | Crash: No Fire: No | 23,000 |
| Feb 2021 | ENGINE,FUEL/PROPULSION SYSTEM | VEHICLE HAVING SIGNIFICANT DROP IN POWER OUTPUT IN 1ST AND 2ND GEAR WHEN AMBIENT TEMPERATURES BELOW FREEZING. ISSUE RESOLVES WHEN FINALLY SHIFTING TO 3RD GEAR, BUT LACK OF PREDICTABLE RESPONSE WHEN MERGING IS UNSETTLING. | Crash: No Fire: No | 26,000 |
| Jan 2021 | UNKNOWN OR OTHER | UNINTENDED ACCELERATION - I WAS PULLING IN TO MY GARAGE, HALF WAY INTO THE GARAGE, THE CAR ACCELERATED, WITHOUT FOOT ON THE ACCELERATOR, AND RAN INTO MOTORCYCLE AND GARAGE BACK WALL. THERE ARE TIRE TRACTION MARKS WHERE IT BEGAN TO ACCELERATE UNATTENDED, AND TIRE TREAD FROM MULTIPLE ROTATIONS OF THE TIRE WHERE THE VEHICLE FORWARD MOTION WAS STOPPED BY THE WALL. ANOTHER DRIVER OF THE CAR STATED THAT THE NIGHT BEFORE, WHEN FOOT WAS TAKEN OFF THE ACCELERATOR THE CAR CONTINUED TO ACCELERATE. | Crash: No Fire: No | 29,000 |
| Nov 2020 | EXTERIOR LIGHTING,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER | VEHICLE DISPLAY ON DASHBOARD, STEERING WHEEL, SHIFT CONSOLE, AUDIO CONTROLS, SEATS ADJUSTMENTS ARE NOT ILLUMINATED. THE LETTERS AND NUMBERS ARE NOT LIGHTED. UNABLE TO KNOW WHICH BUTTONS TO PUSH BECAUSE PRINTING IS SO SMALL AND MANY CONTROLS ARE GROUPED TOO CLOSE TOGETHER. MAZDA CX5 OWNER'S MANUAL IS FOR ALL MAZDA MODELS. THERE IS NO INDICATION AS TO WHAT FEATURE IS INCLUDED ON MY CAR. THIS CAR LACKS LIGHTED DISPLAY AND CONTAINS SMALL LETTERS/NUMERALS WHILEPARKED, MOVING OR DRIVING IN DAY OR NIGHT; MAZDA DEALERS IN TWO DIFFERENT TOWNS REPORT UNABLE TO IMPROVE SITUATION "THAT'S HOW IT IS" . | Crash: No Fire: No | 15 |
| Nov 2020 | ELECTRICAL SYSTEM | 2019 MAZDA CX-5. CONSUMER WRITES IN REGARDS TO DISPLAYS ON VEHICLE CONSUMER STATES THAT THE DISPLAYS ARE TOO TO SMALL AND NOT LEGIBLE. *LD *JS | Crash: No Fire: No | Unknown |
| Oct 2020 | FUEL/PROPULSION SYSTEM | THE FUEL LOW LEVEL LIGHT IS NOT TRIGGERED UNTIL 12 MILES OR LESS OF FUEL REMAINING. THE SERVICE BULLETIN PROVIDED BY THE DEALERSHIP, MED CENTER MAZDA IN PELHAM ALABAMA, SHOWS THAT WHEN THE FUEL GAUGE SENDER VOLTAGE FROM THE RBCM AND THE FUEL INJECTION AMOUNT FROM THE PCM BOTH AGREE THAT 2,6 GALLONS REMAIN THE INSTRUMENT CLUSTER POWERS A TRANSISTOR AND TURNS THE LIGHT ON. IN A DISCUSSION WITH THE SERVICE ADVISOR, WE WERE TRYING TO FIGURE OUT IF THERE ARE 2.6 GALLONS REMAINING THEN WHY THE MILES TO EMPTY DOES NOT REGISTER 30-50 BASED ON THE EPA RATINGS FOR THE VEHICLE. WE DECIDED TO DISCONNECT THE BATTERY TO CLEAR ANY RESIDUAL INFORMATION IN THE COMPUTER AND RESET THE AVERAGE FUEL ECONOMY SYSTEM. WHILE DRIVING THE MAZDA CX-5 LESS THAN 24 HOURS AFTER GETTING IT BACK FROM THE DEALER SERVICE DEPARTMENT, THE FUEL LOW LEVEL LIGHT DID NOT ILLUMINATE UNTIL 6 (SIX) MILES TO EMPTY. I EXITED THE INTERSTATE AND DROVE THE VEHICLE ABOUT 5 MILES TO MY HOME. THE MILES TO EMPTY READ 0 (ZERO) WHEN PULLING IN MY DRIVEWAY. I PARKED THE MAZDA AND CHANGED VEHICLES TO COMPLETE MY TASKS FOR THE DAY. UPON STARTING THE MAZDA THE NEXT MORNING, THE MILES TO EMPTY STILL SHOWED 0 (ZERO) WHILE ALSO SHOWING AN AVERAGE FUEL ECONOMY AT 24+ MPG. I THEN DROVE TO THE GAS STATION WHERE 13.573 GALLONS WERE REQUIRED TO FILL THE TANK. THAT LEAVES APPROXIMATELY 1/10TH OF A GALLON UNTIL THE CAR RAN OUT OF FUEL, ALTHOUGH I HAD ONLY TRAVELED 6-7 MILES AFTER THE LIGHT CAME ON. BOTTOM LINE: THERE WAS DEFINITELY LESS THAN 2.6 GALLONS IN THE TANK WHEN THE FUEL LOW LIGHT ILLUMINATED WHICH COULD HAVE CAUSED THE VEHICLE TO QUIT IN THE MIDDLE OF THE INTERSTATE AND WHICH COULD ALSO BE DAMAGING THE FUEL SYSTEM. THE COMPUTERS, PROGRAMMING, AND/OR SENSORS ARE MALFUNCTIONING. THE MALFUNCTIONING FUEL SYSTEM ON THE 2019 MAZDA CX-5 COULD POTENTIALLY LEAD TO AN ACCIDENT. | Crash: No Fire: No | 23,500 |
| Jul 2020 | STRUCTURE | EXTREME PAINT CHIPPING (DOWN TO THE PRIMER/METAL) ON THE HOOD PRIMARILY. COLOR IS SOUL RED. THE PAINT APPEARS TO BE BRITTLE AND NOT PROPERLY BONDED TO THE PRIMER/METAL. CHIPPING STARTED OCCURRING THE FIRST MONTH AFTER PURCHASE AND HAS CONTINUED TO GAIN MORE CHIPS. THE CAR IS DRIVEN MOSTLY FOR CITY COMMUTING. THIS CAR HAS THE MOST FRAGILE PAINT I HAVE EVER EXPERIENCED. I HAVE PURCHASED A NEW NISSAN, HONDA AND SUBARU IN THE PAST AND NONE HAVE HAD THIS PROBLEM. I HAVE SEEN MANY PEOPLE COMPLAINING ABOUT THIS ISSUE WITH MAZDA ONLINE, IT NEEDS TO BE INVESTIGATED FOR A POSSIBLE CLASS ACTION LAW SUIT. | Crash: No Fire: No | 900 |
| Jun 2020 | POWER TRAIN,UNKNOWN OR OTHER | IN JULY 2019 (APPROXIMATELY 2 MONTHS AFTER DELIVERY) MY 2019 MAZDA CX-5 BEGAN TO DRIVE ROUGHLY AT SLOW SPEEDS- SPECIFICALLY SPEEDS 15 MPH OR BELOW. THE VEHICLE WOULD NOT COAST (EVEN DOWNHILL) AND WOULD SEEM TO SLIP OUT OF GEAR (THIS VEHICLE HAS AN AUTOMATIC TRANSMISSION). MORE SPECIFICALLY, THE VEHICLE WOULD BUCK AND LURCH ON IT'S OWN WITHOUT ENGAGING THE ACCELERATOR OR BRAKE. THIS WAS HAPPENING GOING UPHILL, DOWNHILL AND ON FLAT GRADE. I BROUGHT THE VEHICLE TO THE DEALER AND AT THEIR REQUEST TOOK AN EMPLOYEE FOR A DRIVE SO THEY COULD FEEL IT. THE EMPLOYEE DID FEEL IT, TOLD THE SERVICE MANAGER, WHO THEN TOLD ME THAT, "THEY ARE SUPPOSED TO DRIVE LIKE THAT." HE SAID HE DROVE AROUND ANOTHER VEHICLE ON THE LOT THAT IS THE SAME MODEL AND YEAR, AND THAT IT PERFORMED THE SAME. PLEASE NOTE THAT THIS IS NOT THE SAME PERSON WHO WAS IN THE CAR TO EXPERIENCE HOW MY CAR WAS DRIVING. I PERSONALLY KNOW TWO OTHER PEOPLE WHO HAVE THE SAME EXACT YEAR AND MODEL CX-5. I SHARED MY EXPERIENCE WITH BOTH OWNERS- THEY BOTH TOLD ME THAT THEIR CARS DO NOT PERFORM IN THAT WAY. ADDITIONALLY, I DROVE ONE OF THOSE VEHICLE AND THAT ONE DID NOT PERFORM IN THE SAME WAY THAT MINE DOES. I AM CONCERNED THAT THIS ISSUE IS BEING BRUSHED OFF. THERE IS NO WAY THAT MAZDA WOULD PURPOSELY DESIGN A CAR SO THAT IT JERKS, LURCHES, AND BUCKS AT SLOW SPEEDS. I HAVE READ REVIEWS ON ONLINE MESSAGE BOARDS WHERE OTHERS DO COMPLAIN OF SIMILAR EXPERIENCES, WHICH IS EVEN MORE CONCERNING. THIS POSES A SAFETY ISSUE FOR THE DRIVER, PASSENGERS, AND OTHERS ON THE ROAD WHO MAY BE DRIVING NEARBY. I HAVE AN APPOINTMENT AND WILL BE TAKING THE CAR BACK THIS COMING MONDAY TO TRY AND FURTHER ADDRESS THIS ISSUE, BUT FELT IT NECESSARY TO FILE HERE IN THE CASE THAT FURTHER ACTION NEEDS TO BE TAKEN AT A LARGER SCALE SINCE IT APPEARS AS IF OTHERS, THOUGH NOT ALL, 2019 MAZDA CX-5 OWNERS ARE EXPERIENCING THE SAME. *TR | Crash: No Fire: No | 2,000 |
| Jun 2020 | ENGINE | TL* THE CONTACT OWNS A 2019 MAZDA CX5. THE CONTACT STATED THAT THE ENGINE FAILED. THE DRIVER NOTICED THAT ENGINE OIL WAS LEAKING ON THE GROUND. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER WHOM ADVISED THAT THE ENGINE NEEDED TO BE REPLACED. THE ENGINE WAS REPLACED. HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE VEHICLE CABIN FILLED UP WITH SMOKE WHEN THE CONTACT DROVE THE VEHICLE HOME AND THE CONTACT FOUND THAT THE ENGINE WAS LEAKING OIL. THE VEHICLE WAS TOWED BACK TO AN UNKNOWN DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 7,800. | Crash: No Fire: Yes Towed | 7,800 |
| Mar 2020 | STRUCTURE,WHEELS | THE DRIVER'S SIDE MIRROR WOULD VIBRATE EXCESSIVELY AT HIGH SPEED. THE CAR WAS TAKEN TO TWO DIFFERENT DEALERSHIP BUT THEY COULDN'T FIGURE OUT HOW TO FIX THAT. 2019 CX5 EXHIBITS AN EXCESSIVE VIBRATION FROM THE DRIVER-SIDE POWER DOOR MIRROR GLASS WHEN THE VEHICLE IS DRIVEN AT HIGH SPEEDS. THIS CONCERN MAY BE DUE TO A LACK OF RIGIDITY OF THE MIRROR BASE SO THE MIRROR VIBRATES WHEN IT RECEIVES VEHICLE VIBRATION OR WIND PRESSURE. WITH THE WEATHER WARMING UP, STUFF INSIDE THE DOOR PANELS IS EXPANDING WHICH MAGNIFIES THE VIBRATION ISSUE. VIBRATION NOISE IS GETTING WORSE COMING FROM BOTH DOOR PANELS WHEN THE CAR HITS A CRACK, BUMP, POTHOLE, OR WHEN THE RADIO IS ON. MAZDA CORPORATION LACKS INTEGRITY AND REFUSE TO ADMIT THAT THEY HAVE A SERIOUS ISSUE DUE TO THEIR POOR QUALITY CONTROL. THIS IS ISN'T A NEW PROBLEM. 2013-2015 CX-5 HAD SAME ISSUE WITH DRIVER'S SIDE MIRROR VIBRATION BUT THEY ISSUED A RECALL AND THE PROBLEM WAS FROM THE DOOR PANEL WHICH LACKED SUPPORT AND WAS POORLY MADE IN THE 1ST PLACE. | Crash: No Fire: No | 5,000 |
| Feb 2020 | ELECTRONIC STABILITY CONTROL (ESC) | SAT DOWN TO START CAR. AFTER IT STARTED I THOUGHT I PUSHED THE OPEN FUNCTION FOR HATCH..INSTEAD I LOCKED IT . AFTER I CLOSED THE DOOR I SAW THAT THE FOB WAS ON PASSENGER SEAT AND ALL DOORS LOCKED. | Crash: No Fire: No | 4,300 |
| Feb 2020 | VEHICLE SPEED CONTROL | MRCC (MAZDA RADAR CRUISE CONTROL) WILL UNEXPECTEDLY DECREASE VEHICLE SPEED WHEN IN A TURN EVEN IF NOT FOLLOWING ANOTHER VEHICLE. SPEED DECREASE HAPPENS REGARDLESS OF VEHICLE SPEED. AMOUNT OF DECREASE IS SEVERE DEPENDING ON "SHARPNESS" OF THE TURN, BUT WILL HAPPEN EVEN ON GENTLE SWEEPING TURNS ON AN INTERSTATE HIGHWAY. BEHAVIOR IS REPRODUCIBLE DURING ALL VARIETY OF DRIVING CONDITIONS. | Crash: No Fire: No | 2,100 |
| Feb 2020 | ELECTRICAL SYSTEM,ENGINE | I WAS DRIVING ON THE FREEWAY ABOUT 65 MILES PER HOUR AND THE THE CAR STARTED TO RUN ROUGH AND THE DASH LIGHTS WENT OUT. IT FELT LIKE IT WANTED TO STALL SO I KEPT MY FOOT ON THE GAS AND BRAKE AND EXITED THE FREEWAY AND DROVE THE SIDE STREETS HOME. THE PROBLEM DID NOT HAPPEN AGAIN SO FAR. | Crash: No Fire: No | 845 |
| Jan 2020 | UNKNOWN OR OTHER | THE VEHICLE WAS PARKED OUTSIDE, BEHIND MY HOUSE OFF OF AN ALLEY IN A PRIVATE PARKING SPACE WHERE IT HAD BEEN UNMOVED FOR THREE DAYS. IT HAD SNOWED OVER THE PAST TWO DAYS. THE TEMPERATURE WAS IN THE 20'S. THE CAR IS TWO MONTHS OLD (1171 MILES). I RAISED THE REAR HATCH TO RETRIEVE A SNOW BRUSH. REAR HATCH CLOSED. I STARTED TO WALK TOWARDS THE PASSENGER DOOR WHEN I HEARD A LOUD CRACKING SOUND. THEN THE REAR WINDOW SELF-DESTRUCTED. IT JUST FELL TO PIECES. I DO NOT WANT TO DWELL ON THE SERIOUS PROBLEMS THIS MIGHT HAVE CAUSED IF THE SELF-DESTRUCTING WINDOW HAD OCCURRED 10 MINUTES LATER WHEN I WAS GOING TO BE DRIVING ON A HIGHWAY. | Crash: No Fire: No | 1,171 |