Complaint volume
64 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Lexus RX Complaints
64 consumer-submitted complaints on record for the 2019 Lexus RX, grouped by component category.
64 Total complaints
11 Crash reports
0 Fire reports
2 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are fuel/propulsion system, fuel system, gasoline, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 11 crash reports, 0 fire reports, 2 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 19 complaints, with an average reported failure mileage of 8,100 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to fuel/propulsion system, fuel system, gasoline, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Lexus RX?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Lexus RX
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Lexus RX complaints?
11 Crash
0 Fire
2 Injury
0 Fatality
5 Towed
1 Medical attention
What are the most common 2019 Lexus RX complaint categories?
FUEL/PROPULSION SYSTEM 14
FUEL SYSTEM, GASOLINE 6
UNKNOWN OR OTHER 6
SERVICE BRAKES 5
POWER TRAIN 4
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM 3
ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE 2
ENGINE,FUEL/PROPULSION SYSTEM 2
FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE 2
STRUCTURE 2
64 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Dec 2021 | LANE DEPARTURE,FORWARD COLLISION AVOIDANCE | The Lexus Emblem where the front facing camera is located along with other sensors is causing Malfunction and Warning Lights in the Instrument Gauge Cluster. Then the Check Engine, Check Battery, 4WD Malfunction, 2WD Engaged, High Temp Coolant, ABS Light, Coolant Gauge erratically fluctuates, RPM Gauge stays at Zero. Please pull over to a safe location and Contact your dealer. The messages above are generated periodically. Please note and inform Lexus of the Issues. | Crash: No Fire: No | Unknown |
| Nov 2021 | UNKNOWN OR OTHER | The navigation system randomly marks places of interest while there is no input from the driver. This in effect cancels the navigation information causing distraction when relying on that system. It also “marked” an address twenty miles from the destination and gave directions to that sight. Dealer cannot find cause and it has not been repaired. | Crash: No Fire: No | Unknown |
| Sep 2021 | SERVICE BRAKES | The contact owns a 2019 Lexus RX350. The contact stated while his wife, was reversing in the driveway she hit the retaining wall. The driving alarms failed to engage and alert. The driver depressed the brake pedal however failed to respond and was depressed to the floorboard. The emergency brake failed to engage. The vehicle rolled down the hill and crashed into some unknown objects in the driveway. There were no reported injuries, air bag deployment, police report or fire. The vehicle was drivable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified however, no further assistance was provided. The failure mileage was approximately 30,000. | Crash: Yes Fire: No | 30,000 |
| Jul 2021 | ENGINE | Car stalled after 100+ miles driving. When gas pressed, the car thump/hump and irregular acceleration. Engine light on trac off. Stop car, engine off. Restart and can not accelerate (engine hump/thump/shake). Stop, rest, turn off AC/all other electronic, restart, very irregular acceleration, was able to drive with slow acceleration. Once past 25 mph, slow acceleration, no stall. Around 25 mph, car stalling. 2nd time into shop with same issue. 1st time Lexus indicated O-ring placed in reverse. New 2019 Lexus Rx350L with less than 4000 miles. 3rd time into shop. Local driving no issue. | Crash: No Fire: No | Unknown |
| Jul 2021 | VEHICLE SPEED CONTROL | The contact owns a 2019 Lexus RX350. The contact stated while parking the vehicle in a parking space, as he disengaged the brake pedal to complete the parking, the vehicle accelerated inadvertently and crashed into the pillar of a building. There were no warning lights illuminated. There were no injuries sustained. The vehicle was towed to a tow lot, then it was towed to an independent mechanic. A police report was filed. The dealer was not made aware of the failure. The manufacturer was made aware of the failure and a case was opened. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 21,000. | Crash: Yes Fire: No Towed | 21,000 |
| Jul 2021 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | Vehicle has been reported before for similar problems. This time, no power, severe stumbling, lurching. Check engine light comes on along with warning indicators that the electrical systems have failed. Lexus notified again and vehicle will be towed to dealership. This car is dangerous and life threatening as we were in traffic with no power. Dealer did not notify us of any problems prior to sale but this car qualifies as a lemon under AZ law. Additionally, if other Lexus owners are having this problem, they should immediately stop using the vehicle and park it before someone gets injured/killed. | Crash: No Fire: No | Unknown |
| Jul 2021 | ENGINE,FUEL/PROPULSION SYSTEM | Car does not speed when gas pressed, noise and car shakes. Engine check light on and screen showed trac off. Saw something with engine power issue. Parked car and called Lexus emergency. Car at dealership and it is being inspected. | Crash: No Fire: No | Unknown |
| Jun 2021 | ENGINE,FUEL/PROPULSION SYSTEM | Vehicle stumbles and loses power when accelerating. Loss of power when passing. Both situations caused driver to abort action for fear of not having the power to enter the roadway or pass vehicles. Lexus dealership acknowledged the problem with this vehicle and said the fuel pump was replaced because of a recall. Problem continues to exist and is dangerous to driver and others. Dealer further recommended we “ change our driving habits “ to remediate the problem. Not acceptable. | Crash: No Fire: No | Unknown |
| Jun 2021 | FUEL/PROPULSION SYSTEM | While driving 65-70mph on the freeway, the car started dinging and one of the first messages that we saw was "pre-collision system malfunction" & "hybrid system malfuncion" followed by every other "system malfunction" and the gas pedal was no longer supplying gas to the car. We were in the fast lane and had to work over 3 or 4 lanes to get to the emergency lane/exit. Since we were at an exit, we took the exit and coasted as far as we could before the car came to a halt. Another car stopped to help us get completely off the road since we weren't fully in the emergency lane. After a few minutes we were able to crank the car and drive it a few miles to the dealership. We left the car at the dealership and they called the next day to inform us that the fuel pump had to be replaced. I did not find this vehicle to be part of any recall or lawsuit but several other Lexus models are part of a recall/lawsuit due to a problem with the Denso fuel pump. I'm not sure if my car has this same fuel pump. There were no warning lamps, messages or other symptoms of the problem prior to the failure. | Crash: No Fire: No | Unknown |
| May 2021 | POWER TRAIN | WE TOOK THE CAR IN BECAUSE WHEN THE CAR IS COLD IT DOES NOT SHIFT PROPERLY. THIS PROBLEM HAS BEEN HAPPENING AND GETTING WORSE SINCE IT WAS THERE FOR A RECALL ON THE TRANSMISSION SOFTWARE. DEALER REFUSES TO ACKNOWLEDGE THAT THERE IS A PROBLEM STATING THE DIAGNOSTIC COMPUTER SHOWS NO ERROR CODES, WHILE IGNORING THE FACT WHEN YOU SHIFT FROM PARK TO REVERSE OR DRIVE THE VEHICLE JERKS AND THE GEAR LEVER REQUIRES A LOT OF FORCE TO MOVE INTO DESIRED GEAR. DEALER REFUSES TO REPAIR THE CAR OR ACKNOWLEDGE THE PROBLEM, INSTEAD THEY TRIED TO SELL ME A $875 OIL CHANGE. DEALER IS ALSO REFUSING TO SEND ME ANY PAPERWORK THAT MY CAR WAS THERE EVEN AFTER CALLING MANY TIMES TO REQUEST IT, THEY PROMISE TO SEND IT THAT DAY AND NEVER SEND IT BECAUSE "THEY ARE BUSY". SERVICE ADVISOR DAVID ( TAOU) WAS VERY ARROGANT, CONDESCENDING AND DISHONEST. | Crash: No Fire: No | 12,500 |
| Nov 2020 | VEHICLE SPEED CONTROL,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | ON A RECENT 2500 MILE TRIP ON 3 SEPARATE OCCASIONS WHILE ON INTERSTATE HIWAYS AND PASSING A VEHICLE THE EMERGENCY BRAKING SYSTEM ENGAGED AUTOMATICALLY WITH WARNING LIGHTS AND BUZZERS GOING OFF. THIS OCCURRED WITH NO OTHER VEHICLES ANYWHERE AROUND FOR A QUARTER MILE OR MORE. ON ONE OCCASION IT OCCURRED WHILE DRIVING IN THE RIGHT LANE AND WITH NO VEHICLES IN SIGHT. LEXUS SPECIAL TECH INSPECTED THE VEHICLE AND HAD SOME CALIBRATIONS PERFORMED BUT THEY WILL NOT TELL ME WHAT THEY FOUND IN DATA CAPTURED BY THE VEHICLE COMPUTER OR WHAT ACTIONS THEY TOOK AND WHY THEY THINK THE VEHICLE IS SAFE TO DRIVE. | Crash: No Fire: No | 1,800 |
| Sep 2020 | SERVICE BRAKES | VEHICLE VIBRATES WHEN BRAKING, BRAKE PEDAL PULSATES AS WELL WHEN BRAKING, SUCH DECREASING THE ABILITY FOR VEHICLE TO STOP APPROPRIATELY. EVERY 6,000 MILES ROTORS WARP BADLY AND NEED TO BE CHANGED WITH NORMAL DRIVING HABITS. LEXUS MUST RECALL THESE DEFECTIVE ROTORS AS THEY COULD AFFECT THE ABILITY FOR THE VEHICLE TO STOP | Crash: No Fire: No | Unknown |
| Jul 2020 | FUEL/PROPULSION SYSTEM | FUEL PUMP ISSUES. | Crash: No Fire: No | 4,660 |
| Jul 2020 | SERVICE BRAKES,ENGINE,FUEL/PROPULSION SYSTEM | CAR WAS PDI AND DELIVERED ON 06/14/20 WITH AN OPEN RECALL 20LA01 THAT WAS LIKELY TO BE A LIFE-THREATENING ISSUE. EVEN AFTER PDI WAS PERFORMED, THE BREAKS WERE DISFUNCTIONAL, SO HAD TO TAKE THE VEHICLE FOR SERVICE ON 06/19/20. LEXUS FOUND THAT ROTORS REQUIRED RESURFACING TO FIX THE BREAKS AND AT THE SAME TIME COMPLETED THE OPEN RECALL 20LA01. HOWEVER ON 07/03/20, THE CAR STALLED IN THE MIDDLE OF A HIGHWAY TRAFFIC PUTTING THE PAX THRU A LIFE-THREATENING SITUATION. CAR HAS BEEN FINALLY TOWED TO THE SERVICE AND I AM VERBALLY PROMISED THAT THE CAR HAS BEEN FIXED TO NOT PRESENT ANY LIFE THREATENING ISSUES. SINCE IT IS JUST 15 DAYS OF PURCHASE AND VEHICLE BEEN INTO THE SERVICE REVIEW FOR 3 TIMES WITH SOME LIFE-THREATENING OPEN ISSUES, I AM REQUESTING LEXUS TO EITHER REFUND OR PROVIDE ME A REPLACEMENT. *TR | Crash: No Fire: No | Unknown |
| Jul 2020 | POWER TRAIN | WHILE DRIVING, I'VE BEEN ENCOUNTERING HARD GEAR UPSHIFTS AND DOWNSHIFTS. I HAVE NOTIFIED MY LOCAL LEXUS DEALERSHIP AND THEY TOLD ME THAT IS NORMAL. THIS IS MY 3RD CAR I BOUGHT AND THE FIRST TIME I'VE ENCOUNTERED SUCH AN ISSUE. ISSUE USUALLY HAPPENS WHEN SPEEDS RANGE BETWEEN 50-70 MPH REGARDLESS OF WEATHER CONDITIONS. THIS IS A SAFETY CONCERN, GIVEN THAT THE CAR IS STILL PRETTY NEW. | Crash: No Fire: No | 13,800 |
| Jun 2020 | FUEL/PROPULSION SYSTEM | LEASED VEHICLE WAS BROUGHT TO LEXUS BROOKLYN, NY DEALERSHIP FOR RECALL ISSUE TO BE ADDRESSED. VEHICLE IS STILL AT THE DEALERSHIP DUE TO RECALL PARTS NOT BEING AVAILABLE. LEXUS LEGAL DEPT. HAS DETERMINED THEY ARE UNABLE TO OFFER ASSISTANCE OR BUY BACK OF VEHICLE. *TR | Crash: No Fire: No | Unknown |
| Jun 2020 | FUEL/PROPULSION SYSTEM | 2019 MODEL LEXUS R350L ARE INSTALLED WITH LOW EFFICIENCY "FUEL PUMP SYSTEM" AND THIS IS A RECALL FORM THE MANUFACTURER. STILL THERE IS NO REMEDY ?? *TR | Crash: No Fire: No | Unknown |
| May 2020 | FUEL SYSTEM, GASOLINE | TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE LEXUS OF WINTER PARK, FLORIDA LOCATED AT 305 N SEMORAN BLVD, WINTER PARK, FL 32792, (407) 678-2000, AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB | Crash: No Fire: No | Unknown |
| May 2020 | FUEL SYSTEM, GASOLINE | TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | Unknown |
| May 2020 | FUEL SYSTEM, GASOLINE,ENGINE | TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT STATED THAT WHILE DRIVING 35-40 MPH, THERE WAS ABNORMALLY LOUD SOUND COMING FROM THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED THE CONTACT WITH A LOANER VEHICLE. THE FAILURE MILEAGE WAS 5,500. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | 5,500 |
| May 2020 | FUEL SYSTEM, GASOLINE | TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF ATLANTIC CITY (3169 FIRE RD, EGG HARBOR TOWNSHIP, NJ 08234, (609) 641-0008) WAS CONTACTED AND CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | Unknown |
| May 2020 | FUEL SYSTEM, GASOLINE | TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF MISHAWAKA (4325 GRAPE RD, MISHAWAKA, IN 46545, (888) 415-3755) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | Unknown |
| Apr 2020 | FUEL SYSTEM, GASOLINE | TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE MANUFACTURER NOR THE DEALER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | Unknown |
| Apr 2020 | FUEL SYSTEM, GASOLINE | TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LEXUS ESCONDIDO (1205 AUTO PARK WAY, ESCONDIDO, CA 92029, (760) 747-2300), WHO STATED THAT THE REMEDY PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | Unknown |
| Apr 2020 | FUEL/PROPULSION SYSTEM | TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF LEHIGH VALLEY (4500 BROADWAY, ALLENTOWN, PA 18104), CONFIRMED THAT PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT STATED THAT THERE WAS A HESITATION WHILE ATTEMPTING TO ACCELERATE SINCE THE VEHICLE WAS PURCHASED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF*JB | Crash: No Fire: No | 1,000 |