Complaint volume
64 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Lexus RX Complaints
64 consumer-submitted complaints on record for the 2019 Lexus RX, grouped by component category.
64 Total complaints
11 Crash reports
0 Fire reports
2 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are fuel/propulsion system, fuel system, gasoline, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 11 crash reports, 0 fire reports, 2 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 19 complaints, with an average reported failure mileage of 8,100 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to fuel/propulsion system, fuel system, gasoline, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Lexus RX?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Lexus RX
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Lexus RX complaints?
11 Crash
0 Fire
2 Injury
0 Fatality
5 Towed
1 Medical attention
What are the most common 2019 Lexus RX complaint categories?
FUEL/PROPULSION SYSTEM 14
FUEL SYSTEM, GASOLINE 6
UNKNOWN OR OTHER 6
SERVICE BRAKES 5
POWER TRAIN 4
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM 3
ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE 2
ENGINE,FUEL/PROPULSION SYSTEM 2
FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE 2
STRUCTURE 2
64 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Apr 2020 | FUEL/PROPULSION SYSTEM | TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT LEXUS SAN DIEGO LOCATED AT (4970 KEARNY MESA RD, SAN DIEGO, CA 92111), EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF*JB | Crash: No Fire: No | Unknown |
| Mar 2020 | FUEL/PROPULSION SYSTEM | TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT WAS NOTIFIED THROUGH THE LEXUS APP THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT REACHED OUT TO LEXUS OF ORANGE COUNTY LOCATED AT (3496 ROUTE US-6 MIDDLETOWN, NEW YORK, 10940, (845)589-5435, AND WAS INFORMED THAT THE PART TO DO THE RECALL WOULD BE AVAILABLE THE BEGINNING OF THE FALL SEASON. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | Unknown |
| Mar 2020 | FUEL/PROPULSION SYSTEM | TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT DCH LEXUS OF OXNARD (LOCATED AT 1640 AUTO CENTER DR, OXNARD, CA 93036), EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. | Crash: No Fire: No | Unknown |
| Mar 2020 | FUEL/PROPULSION SYSTEM | WHILE DRIVING ON A CITY STREET THE WARNING LIGHTS CAME ON AND THE CAR STALLED. I WAS ALONE IN THE CAR AND IN DOWNTOWN CITY TRAFFIC WITH HONKING CARS BEHIND ME. I WAS ABLE TO RESTART THE CAR AFTER A FEW ATTEMPTS. A FEW DAYS AFTER THIS INCIDENT, WHILE DRIVING ON A VERY BUSY HWY AT 55MPH THE CAR ENGINE WAS SKIPPING AS IF ABOUT TO STALL. I HAD A PASSENGER IN MY CAR WHO EXPERIENCED THIS ROUGH RIDE AND MADE A COMMENT ABOUT IT. A FEW DAYS LATER, ON MARCH 8,2020, I RECEIVED AN EMAIL FROM LEXUS ENFORM SERVICES WITH A VEHICLE HEALTH REPORT INFORMING ME THAT MY VEHICLE REQUIRES ATTENTION DUE TO A SAFETY RECALL 20LA01. WHEN I LEASED MY VEHICLE, I WAS NEVER INFORMED OF THIS RECALL WHICH GOES BACK TO 01/13/2020. SAFETY IS A TOP CONCERN FOR ME AND I FULLY COMMUNICATED THIS TO THE SALESPERSON WHEN I LEASED MY CAR BUT I WAS NOT INFORMED OF THIS RECALL AT THAT TIME. I HAVE EXACTLY 2800 MILES ON MY CAR. I AM NOT ABLE TO USE IT BECAUSE THE SERVICE DEPARTMENT AT LEXUS DOES NOT HAVE A REMEDY AVAILABLE TO FIX THE LOW -PRESSURE FUEL PUMP AND THEY DO NOT KNOW WHEN THEY WILL HAVE IT. I WANT TO DRIVE A VEHICLE THAT IS SAFE NOT ONE THAT INCREASES THE RISK OF HAVING A CRASH. | Crash: No Fire: No | 2,740 |
| Mar 2020 | FUEL/PROPULSION SYSTEM | ON JAN 13, 2020 LEXUS ANNOUNCED THAT MY 2019 RX350 HAS A LOW PRESSURE FUEL PUMP THAT COULD FAIL RESULTING IN AN INCREASE IN THE RISK OF A CRASH. LEXUS HAS INFORMED ME THAT A FIX IS NOT AVAILABLE. I LEFT THE CAR AT THE DEALER ON JAN. 27, 2020. THE CAR IS STILL THERE AFTER 6 WEEKS. THERE IS STILL NOT FIX TO THE PROBLEM AND I WILL NOT LET MY WIFE DRIVE THIS CAR WITH THIS ISSUE. ANY SUGGESTIONS? | Crash: No Fire: No | 10,105 |
| Mar 2020 | FUEL/PROPULSION SYSTEM | TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BERLIN CITY TOYOTA OF PORTLAND LOCATED AT (191 RIVERSIDE ST, PORTLAND, ME 04103), CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE MAINTENANCE REQUIRED WARNING INDICATOR IS ILLUMINATED. VIN TOOL CONFIRMS PARTS WERE NOT AVAILABLE. | Crash: No Fire: No | Unknown |
| Feb 2020 | FUEL/PROPULSION SYSTEM | TL* THE CONTACT OWNS A 2019 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE FAILED TO EXCEED 50 MPH WHILE DRIVING. THE CONTACT WAS UNSURE IF THE FAILURE TO EXCEED 50 MPH WAS CONNECTED TO THE RECALL. THE MANUFACTURER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,903. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | 6,903 |
| Jan 2020 | FUEL/PROPULSION SYSTEM | TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT LEXUS OF QUEENS (LOCATED AT 40-40 NORTHERN BLVD, LONG ISLAND CITY, NY 11101, (833) 457-3255) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *JS | Crash: No Fire: No | Unknown |
| Jan 2020 | UNKNOWN OR OTHER | FLOOR/CARPET WET AT FRONT PASSENGER SIDE UNDER DASH DUE AIR CONDITIONING/DEFROST USAGE. | Crash: No Fire: No | 8,000 |
| Dec 2019 | UNKNOWN OR OTHER | BLIND SPOT MONITORING ON PASSENGER SIDE ONLY WORKS ABOUT 50% OF THE TIME. DRIVER'S SIDE IS FINE. SYSTEM ON PASSENGER SIDE DOES NOT REGISTER OR "SEE" ABOUT HALF OF THE VEHICLES WHEN OVERTAKING OR BEING OVERTAKEN. | Crash: No Fire: No | 3,000 |
| Aug 2019 | POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE,FORWARD COLLISION AVOIDANCE | TL* THE CONTACT OWNS A 2019 LEXUS RX350. WHILE DRIVING WITH THE ADAPTIVE CRUISE CONTROL ACTIVATED AND SET AT 72 MPH, THE DRIVER REDUCED THE SPEED TO APPROXIMATELY 60 MPH WHEN SWITCHING LANES. AFTER RELEASING THE ACCELERATOR PEDAL, THE VEHICLE CONTINUED TO ACCELERATE PAST THE SET CRUISE CONTROL SPEED OF 72 MPH AND CONTINUED TO ACCELERATE TO APPROXIMATELY 80 MPH. AFTER DEACTIVATING THE CRUISE CONTROL FEATURE, THE VEHICLE CONTINUED TO ACCELERATE AND THE RPMS INCREASED BEFORE THE SPEED EVENTUALLY WAS REDUCED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. LEXUS ESCONDIDO (1205 AUTO PARK WAY, ESCONDIDO, CA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. PRIOR TO THE FAILURE, THE VEHICLE HESITATED WHILE ACCELERATING AND WAS SERVICED. THE SAME LEXUS DEALER REPROGRAMMED/FLASHED THE TRANSMISSION, BUT THE FAILURES CONTINUED. THE FAILURE MILEAGE WAS 2,800. | Crash: No Fire: No | 2,800 |
| Apr 2019 | POWER TRAIN,VEHICLE SPEED CONTROL | THE CAR ABRUPTLY JERKS FORWARDS OR SLOWS DOWN WHEN SWITCHING GEARS. THERE IS A KNOCKING SOUND WHEN YOU ACCELERATE. THE RPM INCREASE TO 6K-7K BEFORE THE NEXT GEAR IS ENGAGED AND THEN CAR ABRUPTLY THRUSTS FORWARD. THE CAR ACCELERATES AND DECELERATES RANDOMLY. THIS CAR CANNOT BE DRIVEN SAFELY IN THIS CONDITION. THE CAR ONLY HAVE 1116 MILES AND IS A 2019 MODEL. | Crash: No Fire: No | 1,116 |
| Mar 2019 | ELECTRICAL SYSTEM,STRUCTURE | TL* THE CONTACT OWNS A 2019 LEXUS RX350. WHEN IT RAINED, WATER ENTERED THE VEHICLE AND CAUSED THE PARK ASSIST SYSTEM TO MALFUNCTION. THE INSTRUMENT PANEL ILLUMINATED AS IF THE VEHICLE WAS ABOUT TO REAR END THE PRECEDING VEHICLE AND THE "LEXUS PARK ASSIST NOT AVAILABLE" INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LEXUS OF GREENVILLE (864-551-2359, LOCATED AT 2660 LAURENS RD, GREENVILLE, SC 29607) WHERE IT WAS DIAGNOSED THAT THERE WAS A DESIGN FLAW. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND HAD TWENTY-FOUR HOURS TO CALL THE CONTACT BACK. THE VEHICLE WAS NOT REPAIRED. THE CONTACT TRADED IN A 2018 MODEL FOR THE CURRENT VEHICLE DUE TO THE SAME FAILURE. THE FAILURE MILEAGE WAS 980. | Crash: No Fire: No | 980 |
| Feb 2019 | STRUCTURE | THE VEHICLE BACK DOOR HATCHBACK IS IS VERY HAVEY ONCE THE TO CLOSE BUTTON IS PRESSED THERE IS NO WAY TO STOP AND DOOR CRASHED EVERY THING ON ITS WAY. THIS DOOR HAS NO SENSOR IT MUST BE FIXED IMMEDIATELY BEFORE IT WOULD RESULT IN A CHILD DEATH OR A MAJOR INJURY! | Crash: No Fire: No Injuries: 1 | 1,500 |