Complaint volume
352 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Jeep Grand Cherokee Complaints
352 consumer-submitted complaints on record for the 2019 Jeep Grand Cherokee, grouped by component category.
352 Total complaints
17 Crash reports
3 Fire reports
5 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are service brakes, hydraulic, unknown or other, electrical system. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 17 crash reports, 3 fire reports, 5 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 134 complaints, with an average reported failure mileage of 41,383 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to service brakes, hydraulic, unknown or other, electrical system?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Jeep Grand Cherokee complaints?
17 Crash
3 Fire
5 Injury
0 Fatality
24 Towed
7 Medical attention
What are the most common 2019 Jeep Grand Cherokee complaint categories?
SERVICE BRAKES, HYDRAULIC 45
UNKNOWN OR OTHER 40
ELECTRICAL SYSTEM 24
POWER TRAIN 21
ENGINE 20
SERVICE BRAKES 20
AIR BAGS 10
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 8
SEAT BELTS 8
STEERING 8
352 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Sep 2023 | ENGINE | The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the vehicle stalled before accelerating. The contact stated that the failure had been occurring for approximately three years. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown. | Crash: No Fire: No | Unknown |
| Sep 2023 | SEAT BELTS | With just under 40,000 miles on the vehicle, first the front passenger seat belt started to fail to retract, then a few months later the front driver side seat belt began to do the same thing. The dealer says they are out of warranty so it's my dime to fix. I wouldn't be concerned except that this is a huge safety issue, if the belt doesn't retract correctly when put on, it would fail to hold me or my passenger in place during an accident. | Crash: No Fire: No | Unknown |
| Aug 2023 | SEAT BELTS | Driver’s side airbag does not retract | Crash: No Fire: No | Unknown |
| Jul 2023 | UNKNOWN OR OTHER | The u connect screen laminating is bubbling, causing blurry screen and effects all vehicle's controls while driving. Read about this being a common problem with these screens but not yet warranted by Jeep. Seems to be getting worse and can cause major distractions while driving, especially while using GPS. Vehicle hasn't been inspected as of yet. Just mainly inquiring about any others having same issues being reported. | Crash: No Fire: No | Unknown |
| Jul 2023 | UNKNOWN OR OTHER | The radio in the car, which controls the whole car, started dialing people out of the blue, over and over again. I finally had to pull over and disconnect my phone from the system. This could have called an accident as the repeated dialing caused me to take my eyes and concentration off of the road. No doubt I was a distracted driver at this time - due to what they call "system bubble". Jeep/Stellantis knows of the problem but they refuse to correct this problem that causes drivers to become distracted. They need to fix the problem ASAP before someone gets killed on count of this. Further more, I now have to take my eyes from the road to my phone because I can't use the system to use the handsfree system. This is a violation of the State of Alabama law. We can no longer have our phones in our hands, while driving a car. | Crash: No Fire: No | Unknown |
| Jul 2023 | AIR BAGS | The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the air bag warning light erroneously illuminated and remained illuminated for more than two weeks. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000. | Crash: No Fire: No | 50,000 |
| Jul 2023 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | While driving, my 2019 Jeep Grand Cherokee Laredo began smelling like burnt plastic, then a red warning triangle came on in the speedometer saying, ‘stop safely vehicle shut off soon’. At the same time, the engine warning light, battery warning light, and skid warning lights came on. I pulled over and when the car was examined the red plastic housing around the terminal that can be used to jumpstart the battery had melted. The vehicle is being towed to the dealer for a repair. | Crash: No Fire: No | Unknown |
| Jul 2023 | STRUCTURE | Driving 35-45 mph, heard a loud pop from the top of the vehicle. The glass from the sun roof popped and shattered. It put myself at risk because if the shade slide, that separates the inside of the car and the sunroof glass, was pulled back, the glass would have came in & injured everyone in the car. It also puts others near the vehicle at risk as the glass could have hit someone or another vehicle. The problem has not been confirmed by a dealer yet. The the vehicle has not been inspected yet. No warning signs prior to the incident. | Crash: No Fire: No | Unknown |
| Jul 2023 | ENGINE,FUEL/PROPULSION SYSTEM | While in Drive, accelerating from a complete stop the car will lag as if the engine is going to shut off. Additionally, the car will be at a stop and driver will attempt to accelerate and car will not recognize it is in Drive. The car will notify the driver on the dash to shift the car into Park. | Crash: No Fire: No | Unknown |
| Jun 2023 | ELECTRICAL SYSTEM,SERVICE BRAKES | Recall Z48 service was performed 02/09/23. Fox Jeep invoice #556304. Facility mechanic confirmed issue was present prior to performing recall as the brake lights remained on for several minutes after parking, shutting off, and exiting vehicle. Recall Z48 PCM update was completed. Vehicle continues to exhibit same issue with brake lights remaining on for several minutes after vehicle is parked / shut off / occupant exits. I believe Stellantis has a known issue with the ABS module in this vehicle and needs to replace the module with a properly functioning unit instead of attempting to conceal the fault through another PCM update. Attached copy of invoice from recall performed 02/09/23 @ 70,316 miles and photo of brake lights remaining on after exiting vehicle taken last week @ approximately 76,000 miles. | Crash: No Fire: No | Unknown |
| Jun 2023 | ELECTRICAL SYSTEM | Radio screen delimitation screen is affected touch screen functions don't work makes random phone calls volume jumps up & down. | Crash: No Fire: No | Unknown |
| Jun 2023 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | Radio/screen delimitation. Known issue by Jeep for years now; obvious safety issue, when the screen starts doing phantom touches it is very distracting to the driver. Also, as the glue melts, it leaks onto the wiring of all the components under the screen including the AC, all the parking sensor and traction control off controls. Phantom phone calls/cannot turn on/off heat. Radio does not just power “ radio”. THIS IS A SAFETY ISSUE! | Crash: No Fire: No | Unknown |
| May 2023 | ENGINE | The Water Pump of my vehicle was leaking from the weld of the engine causing anti-freeze to leak. This caused an issue with possible overheating since it was not leaking from the weep-hole. It could have gone unnoticed and i would like to know if there is a recall for this issue. | Crash: No Fire: No | Unknown |
| May 2023 | SERVICE BRAKES, AIR | The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while the vehicle was turned off, the ABS module failed to turn off and drained the battery. The vehicle failed to start, and the contact was left stranded. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed and determined that the ABS module needed to be replaced. The vehicle was not repaired due to the parts being on back order. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 20,000. | Crash: No Fire: No Towed | 20,000 |
| Apr 2023 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | The driver's side door lock will no longer operate using the key fob, lock/unlock button inside, or automatically lock when driving. It will only operate to unlock when the handle is pulled. It is available for inspection. It is a safety hazard due to not having a locked door when parked or when driving. The problem has been confirmed by CLJ in Justice. It has not been inspected by the manufacturer, police, or insurance. There are no warning lamps or messages. | Crash: No Fire: No | Unknown |
| Apr 2023 | FUEL SYSTEM, GASOLINE | The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving approximately 57 MPH, the vehicle began to lose motive power. The contact stated she depressed the accelerator pedal to the floor and the vehicle kept losing motive power. The contact stated that she was able to pull over and turned the vehicle off. The contact stated that the vehicle turned on only after multiple attempts; however, the vehicle went into "LIMP Mode" and would not accelerate to exceed 5 MPH. The vehicle also stalled several times within a few miles. The contact stated that the Auto START/STOP, and check engine warning lights were illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the vehicle had bad gasoline and had fuel cleaner added to fuel tank. The vehicle had been repaired. The contact stated that the failure reoccurred, and that the vehicle was towed back to the same dealer and was diagnosed that the fuel pump had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 56,000. | Crash: No Fire: No Towed | 56,000 |
| Mar 2023 | SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL | The contact owns 2019 Jeep Grand Cherokee. The contact stated that the vehicle could erroneously be started and go into gear without the brake pedal being depressed. Additionally, while at a stop light, the engine revved to 2500 RPM's and the brake pedal had to be pressed to prevent the vehicle from experiencing unintended acceleration. The same failure also occurred while his wife was driving approximately 55 MPH. The vehicle was taken to the local dealer and was serviced under NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) but the failure persisted. The vehicle was taken back to the dealer who later replaced the accelerator pedal; however, the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 50,000. | Crash: No Fire: No | 50,000 |
| Mar 2023 | UNKNOWN OR OTHER | Experiencing transmission problems. Vehicle stuck in third gear - safety mainly at highways - can coase crash. and/or make harsh jerks at reverse gear - very dangerous. Confirmed by local Central Jeep Garage. Warning lamps first appear at June 2022, problem appeared at winter 2022 (Jan-Apr. 2022). | Crash: No Fire: No | Unknown |
| Mar 2023 | UNKNOWN OR OTHER | Yesterday, March 18, 2023, the sunroof in our 2019 Jeep Grand Cherokee exploded while we were driving on the highway. The weather was sunny and mild (52 degrees.) We were driving in an open area (no trees) and we were not close behind a truck or other vehicle. The explosion was extremely loud and terrifying. We initially thought we'd been shot at. The driver (my husband), myself (in the passenger seat) and our dog (in the back seat) were showered with broken glass. The remainder of the glass blew out towards the car traveling behind us. We are fortunate that my husband was able to keep calm and get us safely off of the highway without further incident. As this occurred around 5pm on a Saturday, we will report this issue to our insurance and local Jeep dealership on Monday, March 20. There were no warnings or indication of an issue with the sunroof prior to this incident. | Crash: No Fire: No | Unknown |
| Mar 2023 | SERVICE BRAKES | I was sent a recall notice ( Z48/NHTSA 22V-426 ) and contacted the dealer to schedule. the recall is for the breaking system, and it took months to get an appointment, apparently bad breaks are not a concern? when I was finally able to get an appointment they claimed I had no recall? I described the issues to the service manager, and he said that I was experiencing the issue the recall was supposed to fix but they would not fix it as a recall, because they claim I do not have a recall despite getting more than 1 letter. the issue - the vehicle will not stop in and emergency situation. I have tried this at 25 MPH, and just slowed down, I have nearly hit other cars because I could not stop topping a blind hill. I have a long list of very scary examples. FCA says they will not add my vehicle to the recall list, so in case of a major crash or running over a child, I guess I will go public with legal backing. this complaint will also be noted that it was brought to your attention. | Crash: No Fire: No | Unknown |
| Mar 2023 | ELECTRICAL SYSTEM | The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH, the vehicle stalled without warning. The contact stated that several unknown warning lights were flashing before the vehicle lost motive power. The vehicle stopped in the middle of the road. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the body control module (BCM) needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 130,000. | Crash: No Fire: No Towed | 130,000 |
| Mar 2023 | SEATS | The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving approximately 65-70 MPH, there was an abnormal burning odor detected. The contact checked under the hood but was unable to locate the source of the burning odor. After stopping and parking the vehicle, the contact was removing items from the rear seat and noticed a large hole and small hole in the seat. The vehicle was taken to the local dealer who stated that the failure may be due to a heating element malfunction. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred her to the local dealer for assistance. The failure mileage was approximately 50,600. | Crash: No Fire: No | 50,600 |
| Mar 2023 | SUSPENSION,WHEELS | Loud creaking sound coming from both front tire areas when driving low speeds and turning the wheel. I took the vehicle to the shop and they could not identify where the creaking noise was coming from. There’s no knocking or shaking in the steering column. It sounds like it’s the shocks/ suspension in both front tires. | Crash: No Fire: No | Unknown |
| Mar 2023 | FUEL/PROPULSION SYSTEM | My car has a check engine light for a code that’s a “small EVAP leak”. It appears this is the same as the communication that was issued “Manufacturer communication NHTSA ID NUMBER: 10169219 wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK”, however my vehicle is not included in this issue. | Crash: No Fire: No | Unknown |
| Feb 2023 | SERVICE BRAKES, HYDRAULIC,ELECTRONIC STABILITY CONTROL (ESC) | The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the exterior lighting system failed to operate as designed and malfunctioned. The contact stated that when he depressed the brake pedal, the brake light failed to operate as needed. The vehicle was taken to the dealer where it was diagnosed that the ABS control module software was updated; however, the traction control system failed to operate as designed. The check engine, the ABS, and the traction control warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the electronic stability control module needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 71,145. | Crash: No Fire: No | 71,145 |