Complaint volume
352 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Jeep Grand Cherokee Complaints
352 consumer-submitted complaints on record for the 2019 Jeep Grand Cherokee, grouped by component category.
352 Total complaints
17 Crash reports
3 Fire reports
5 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are service brakes, hydraulic, unknown or other, electrical system. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 17 crash reports, 3 fire reports, 5 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 134 complaints, with an average reported failure mileage of 41,383 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to service brakes, hydraulic, unknown or other, electrical system?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Jeep Grand Cherokee complaints?
17 Crash
3 Fire
5 Injury
0 Fatality
24 Towed
7 Medical attention
What are the most common 2019 Jeep Grand Cherokee complaint categories?
SERVICE BRAKES, HYDRAULIC 45
UNKNOWN OR OTHER 40
ELECTRICAL SYSTEM 24
POWER TRAIN 21
ENGINE 20
SERVICE BRAKES 20
AIR BAGS 10
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 8
SEAT BELTS 8
STEERING 8
352 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jul 2024 | FUEL/PROPULSION SYSTEM | Fuel pump failed while in route. No check engine light or warning came on before. All systems of the vehicle shut down. Entire family was put in severe danger as the vehicle shut down on the highway. The vehicle was towed to a dealership in which they diagnosed that the fuel pump had failed. | Crash: No Fire: No | Unknown |
| Jun 2024 | STEERING | The steering is compromized. The wheel pulls or "locks up" and is not smooth when attempting to steer the vehicle into traffic or from lane to lane on the highway. I looked up any recalls and there is a recall for the steering rack for similar jeeps but not my speciifc VIN number. I took the car in for service. Certified mechanic checked the tires, the alignment, the shocks, etc. and determined the car needs a new steering rack. The car has 62000 miles and is one week past the 5 year ownership period and is in excellent condiiton. I called Jeep customer service and they directed me to contact your office and report the issue as you have hte ability to create a recall. Please contact to dicuss further or so that I cna answer specific questions you may have. | Crash: No Fire: No | Unknown |
| May 2024 | EXTERIOR LIGHTING,SERVICE BRAKES | Today after I parked my 2019 jeep grand Cherokee and locked it I noticed my brake lights stayed illuminated. I got back in my car and confirmed that I was in park and my parking brake was on and my brake pedal did not feel stuck down in any way. I also tried turning my headlamps from auto to off. That didn’t resolve my brake light issue. I restarted it and put it in gear and drove a little and my fiancé confirmed from outside the car that even when in drive and moving without my foot on brake my brake lights stayed on. I got out and locked it again and then tried my remote start which did not function. I then decided to try drive around a little more and see if it would reset itself. Nothing changed with driving. Then after driving around I tried turning off my park sense button and the brake light went off and back to normal. Once i was parked again I retried the remote start and it worked. When I looked up this issue it sounded like symptoms of recall z48 which was repaired June 29, 2022 by my dealer. Tomorrow I will see if it happens again and if it will start and shift without brake pedal pressed as that is also related to recall z48. Could the repair for recall z48 have failed or was not done properly by my dealer? Just for reference my jeep only has 11,000 miles on it. | Crash: No Fire: No | Unknown |
| May 2024 | UNKNOWN OR OTHER | My display screen is glitchy. Sometimes it does not show The back up camera. Other times even while driving down the road it shows my back up camera when I’m traveling forward. | Crash: No Fire: No | Unknown |
| May 2024 | ELECTRICAL SYSTEM | My radio is delaminating. This vehicle is 4 1/2 years old and already delaminating. I noticed a slight delaminating last year now it’s getting worse. | Crash: No Fire: No | Unknown |
| May 2024 | SERVICE BRAKES, HYDRAULIC | The contact owned a 2019 Jeep Grand Cherokee. The contact received NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic). The contact stated while driving at an undisclosed speed, the vehicle directly in front stalled inadvertently causing the contact to abruptly depress the brake pedal. The contact stated while depressing the brake pedal, it failed to function causing the contact to crash with the vehicle in front. The vehicle was occupied by the contact and her son. The air bags deployed causing injury to both arms, right shoulder, and legs to the contact as well as causing her son emotional PTSD. The contact received medical attention via an Emergency Room. The contact stated the front driver-side door as well as the steering wheel were punctured. No injuries were reported for the other driver however their rear driver-side bumper was dented. A Police report was filed. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 36,000. | Crash: Yes Fire: No Injuries: 2 Medical attention | 36,000 |
| Apr 2024 | UNKNOWN OR OTHER | The touch screen dash display has become delaminated and sometimes does not turn on when the vehicle is shifted in reverse. Thus, it's difficult to see if a child or pedestrian is behind the vehicle when placed in reverse on the dash screen. This poses a serious Safety issue and I have read on several forms that this occurs just after 3-4 years of use and is a common problem. | Crash: No Fire: No | Unknown |
| Apr 2024 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING,BACK OVER PREVENTION | Uconnect screen is delaminated. Vehicle features change by themselves. Advanced electronic systems are connected through the system. Horn, lights on off by themselves | Crash: No Fire: No | Unknown |
| Apr 2024 | SEATS | The headrest blow apart while driving. | Crash: No Fire: No | Unknown |
| Mar 2024 | AIR BAGS | I was driving my Jeep on Sunday, [XXX] and the service airbag system light kept coming on periodically. When I took it to Szott dealership Service center in White Lake, Michigan. On my drive to the dealership the light never popped on. The service guy said it looked like it was the wiring under the driver's seat. I had to wait for a diagnostic tech to check it out. The tech confirmed it was a wiring issue under the driver's seat. The dealership said it is NOT covered under my extended warranty and it will cost $679 to repair. I realize I need to repair for safety issues. My question is an airbag is important safety feature and Jeep should be responsible and stand behind their product to ensure safety for their customers so, why should I have to pay out of pocket to repair a safety feature that should be functioning properly? I store my jeep in a garage. I have not been in an accident or in a flood...so why am I liable when it is a defective part or wiring? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Mar 2024 | POWER TRAIN,SERVICE BRAKES | The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while pulling into a parking space and pressing the brake pedal the braking system malfunctioned causing and the vehicle accelerated forward and crashed into two parked vehicles. No injuries were reported. A police report was taken at the scene and the vehicle was towed to the home. The vehicle was later towed to the local dealer was unable to diagnosed a failure had occurred. Later, while the daughter was driving at highway speeds the failure reoccurred and the vehicle would not accelerate and the braking system malfunctioned. The vehicle was steered to the side of the road and rolled to a stop. After switching the transmission back to the drive position the vehicle operated as normal and was driven to the home. The vehicle was later towed to the dealer. The cause of the failures were not yet determined. The manufacturer was not yet notified of the failures. The failure mileage was 40,000. | Crash: Yes Fire: No Towed | 40,000 |
| Feb 2024 | ENGINE | While at the dealer to have a lightbulb changed, I was told that I needed to have my oil adapter changed. My jeep only has 33,750 miles on it and has only been serviced by the jeep dealer. While I was there there were 2 other jeeps in with the same problem. Also, my brother-in-law's brother (who lives in another state) also had to have his oil adapter replaced on his jeep grand cherokee. Does jeep have a defective part installed in the grand cherokees? If not, I find it odd that so many people (that I do not know personally) have had to have the same part replaced on their jeep grand cherokees. | Crash: No Fire: No | Unknown |
| Feb 2024 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,BACK OVER PREVENTION | Uconnect screen with radio/nav/driver controls is delaminating, causing screens to change and overriding all driver selections. Safety issue. Multiple complaints on Jeep forum and class action lawsuit in 2022 which has been closed due to overwhelming number of complaints. It’s a well known issue with FCA but they refuse to issue recall. Backup camera freezing and hand free difficult to use. Distracting and unsafe. FCA NEEDS TO ISSUE RECALL! | Crash: No Fire: No | Unknown |
| Jan 2024 | STRUCTURE | Windshield leaks during rain season leaving driver seat mat damp | Crash: No Fire: No | Unknown |
| Dec 2023 | SERVICE BRAKES, HYDRAULIC | The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the brake warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with brake pressure failure on the braking system. The contact was informed that the software was misreading, and a software update was needed. The vehicle was repaired. The failure reoccurred. The vehicle was taken back to the dealer and diagnosed with a failed hydraulic unit. The contact was informed that the hydraulic unit needed to be replaced. The vehicle was repaired. The dealer advised the contact that the ABS module might also need to be replaced. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 45,000. | Crash: No Fire: No | 45,000 |
| Dec 2023 | UNKNOWN OR OTHER | The radio screen is deplaning | Crash: No Fire: No | Unknown |
| Dec 2023 | ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | Our 2019 Jeep Grand Cherokee started to exhibit the following conditions: brake lights remained ON, ESC failure, AutoPark Failure, Cruise Control failure, vehicle started without depressing the brake pedal. I researched possible recalls and found Z48 for HCU/ABS module failures. Our vehicle was in the recalled build dates. We took it to Palace Chrysler Jeep Ram Inc. in Lake Orion, MI for repair. They "reflashed" the software, cleared the fault codes and returned the vehicle to us. In 3 key cycles, the failures returned. We took the car back to the dealership. They stated that the reflash wasn't done correctly. (blamed machine error) Reset the fault codes and in 3-5 key cycles the problem returned. Now on the third try, the dealership replaced the HCU/ABS module and charged us $1,100 for the repair. We requested reimbursement from Stellantis and have been denied 3 times. This is completely unacceptable since the Recall Z48 is for this exact problem. Also, it proves that their SW reflash doesn't fix the problem in some vehicles. We want Stellantis to reimburse us for this repair. | Crash: No Fire: No | Unknown |
| Nov 2023 | STEERING | ISSUE: While in a left hand turn the steering wheel will stick and not return on it's own! My vehicle began having the following issue randomly in July of 2023 while in a gradual left turn onto the entrance ramp of the interstate. The steering wheel did not return on it's own and felt stuck. I had to give the steering wheel a slight tug to recover control. As of November 2023 the issue has become more evident in left hand turns! I initially looked for recall issues on the Jeep recall but non avail. The other day while on a short trip, the vehicle began to act squirrely while in lefthand curves and while making lefthand turns more frequently. I began researching the internet and quickly became aware that this seems to be an issue with this particular make, model and year. Upon further reading on different forums and finally the NHTSA page, I looks like dealers have pin pointed the cause to the failure of the rack and pinion assembly failure. On November 27th I contacted my local dealership for service. Initially I was told that there were no recalls reported on the vehcle. I then proceeded to explain the issues in detail and my research with the results on The NHTSA site. A service appointment has been made and I was asked to bring all supported documentation. | Crash: No Fire: No | Unknown |
| Nov 2023 | SERVICE BRAKES | Hello, The Z48 recall for my vehicle has been completed by the manufacturer back on 5/1/23. They have failed to notify NHTSA that the recall has been completed so it keeps showing up as incomplete. I keep getting notices in the mail that the recall is still pending. I have been back and forth with dealer, mopar, and the manufacturer with no resolution to this issue. Please see attached invoice with proof that this recall has been completed. I was hoping this open action could be closed on your database. Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Nov 2023 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | Uconnect Screen delaminated causing the screen and radio to go bad. I have no phone connectivity, no radio, no use of navigation or climate control. | Crash: No Fire: No | Unknown |
| Oct 2023 | ELECTRICAL SYSTEM,BACK OVER PREVENTION | The 8.4 uconnect back up camera isn't working properly in my 2019 Grand Cherokee. I've spoken with several Jeep mechanics and they all say it's a faulty software issue with all of the 8.4 units.. There is a recall but Jeep dealers refuse to reinstall the faulty software.. Instead they want to replace the whole unit for 2000 dollars.. Everybody knows about this problem but nothing is being done | Crash: No Fire: No | Unknown |
| Oct 2023 | SERVICE BRAKES | The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while reversing, the rear driver's side wheel made an abnormal grinding sound. The vehicle was taken an independent mechanic, where it was diagnosed that the brake shoes were loosened and needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 39,900. | Crash: No Fire: No | 39,900 |
| Oct 2023 | ELECTRICAL SYSTEM,LANE DEPARTURE,BACK OVER PREVENTION | Hello, I own a 2019 Jeep Grand Cherokee still under warranty and in the last few months have noticed the display screen starting to delaminate, it has become an eyesore but it does not bother me. What does bother me is what happens as the display screen delaminates. The glue melts, and leaks onto wiring of all the components under the screen including the AC, all the parking sensors/rear sensors, and traction control, causing them to short out. Shortly after my screen started to delaminate I noticed a notification on my dash telling me that my rear sensors were no longer accessible. Since then I have had multiple cars in my blind spot that I could not see that posed the potentially threat of a terrible accident. After noticing this I went online to see if anyone else was having this problem and as soon as I clicked search, thousands upon thousands of reviews and message boards full of people having the exact same issue I am having came up. This is not only a problem with the 2019 it is also a problem with previous Jeep Grand Cherokee models and models after 2019, ex:'20, '21, '22. Jeep obviously knows that there is a flaw in their display screens because of all of the online commotion about it, but what I don't think they know is that this one problem causes many more problems due to the glue leakage onto other wiring underneath the display screen. With the amount of crucial wiring and electrical systems that newer model cars rely on, I feel that this is a huge safety concern not only for myself but for the hundreds of thousands of Jeep Grand Cherokee owners in the US. All it would take is a few drops of glue from the display screen to leak on a crucial component underneath the display screen shorting out the sensors to cause a horrific accident for drivers that have become use to their blind spot sensors and rely on them for safety. Please help us notify Jeep about this concerning issue so they can recall the screen and potentially save lives. Thank you so much! | Crash: No Fire: No | Unknown |
| Oct 2023 | ENGINE | 5.7 hemi exhaust manifold heat shield bolt break off because the manifold warps with heat. This can cause the manifold to leak after a while. And make a nocking nose the dealer said it a know problem and flew with the 5.7hemi between 70000 to 100000 | Crash: No Fire: No | Unknown |
| Sep 2023 | STEERING | The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving approximately 50 MPH and following a left curve in the road, the steering wheel became stuck, and the contact had to use excessive force to bring the steering wheel back to center after clearing the curve. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent at first but had become a reoccurring failure while driving at various speeds. The contact had taken the vehicle to a local dealer to be diagnosed; however, the failure could not be duplicated. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 19V637000 (Steering). The failure mileage was approximately 89,000. | Crash: No Fire: No | 89,000 |