Complaint volume
285 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Ford Explorer Complaints
285 consumer-submitted complaints on record for the 2019 Ford Explorer, grouped by component category.
285 Total complaints
2 Crash reports
0 Fire reports
5 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are structure, unknown or other, power train. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 2 crash reports, 0 fire reports, 5 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 112 complaints, with an average reported failure mileage of 55,911 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to structure, unknown or other, power train?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Ford Explorer?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Ford Explorer
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Ford Explorer complaints?
2 Crash
0 Fire
5 Injury
0 Fatality
9 Towed
2 Medical attention
What are the most common 2019 Ford Explorer complaint categories?
STRUCTURE 135
UNKNOWN OR OTHER 31
POWER TRAIN 30
ELECTRICAL SYSTEM 12
ENGINE 8
FUEL/PROPULSION SYSTEM 8
SUSPENSION 7
ENGINE AND ENGINE COOLING 4
STRUCTURE,UNKNOWN OR OTHER 4
VISIBILITY 4
285 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Sep 2024 | STRUCTURE | See attached document for complaint. | Crash: No Fire: No | Unknown |
| Aug 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact stated that while driving at an undisclosed speed, after a visual inspection of the exterior of the vehicle, the contact became aware that the shark fin antenna cover had detached, potentially becoming a dangerous road hazard. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The dealer determined that the shark fin antenna cover had detached independently. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 32,000. | Crash: No Fire: No | 32,000 |
| Aug 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact stated upon inspection, it was noticed that the B-pillar applique trim was peeling off. The vehicle was taken to a local dealer where it was diagnosed that the B-pillar applique trim needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000. The VIN was not available. | Crash: No Fire: No | 75,000 |
| Aug 2024 | ENGINE AND ENGINE COOLING | The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 70 MPH, the vehicle lost motive power, decelerated, and stalled. The vehicle was later towed to the local mechanic who diagnosed that the water pump was faulty and needed to be replaced. The water pump was replaced, and the vehicle was repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was unavailable. | Crash: No Fire: No Towed | Unknown |
| Aug 2024 | POWER TRAIN | The contact owns a 2019 Ford Explorer. The contact stated that while depressing the accelerator pedal, the vehicle shuddered and failed to properly accelerate. The contact stated that the failure also occurred on several occasions while driving up an incline. The vehicle was taken to the local dealer to be diagnosed and it was determined that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 84,000. | Crash: No Fire: No | 84,000 |
| Aug 2024 | POWER TRAIN | Vehicle suddenly began vibrating while in drive or reverse, and developed decreased acceleration, and overall sluggish performance. Mechanic checked and said it was the torque converter. This exact problem is addressed by a Customer Satisfaction Program 20N07, which seems like it should include my vehicle because it was manufactured in the covered location and dates. However, my VIN number does not appear to be covered. | Crash: No Fire: No | Unknown |
| Aug 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact stated while driving at 75 MPH, the driver's side windshield exterior A-pillar trim separated and flew off. The contact stated that the failure caused the passenger's side of the windshield to become fractured. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. No further information was provided. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 78,532. VIN tool confirms parts not available. | Crash: No Fire: No | 78,532 |
| Jul 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Jul 2024 | POWER TRAIN | Rough idle in drive and reverse, hard shifting or not shifting In to gear | Crash: No Fire: No | Unknown |
| Jul 2024 | STRUCTURE,UNKNOWN OR OTHER | EXTERIOR A-PILLAR TRIM PART DETACHED, NOW CAUSED CRACKED WINDSHIELD WHERE TRIM WOULD HAVE BEEN. THE PART HAS BEEN DETACHED FOR MONTHS AND MY LOCAL FORD DEALERSHIP HAS NO TEMPORARY OR PERMANENT SOLUTION. MY WINDSHIELD NOW HAS A SPIDERING CRACK WHERE IT WOULD HAVE BEEN PROTECTED . | Crash: No Fire: No | Unknown |
| Jul 2024 | POWER TRAIN | The vehicle vibrates excessively when shifting into Drive or Reverse (rough idle). Additionally, the vehicle lacks acceleration/power when driving in slightly uphill roads, creating a hazard for nearby drivers. There were no check engine lights and the issue first appeared at approx. 84,000 miles. The vehicle was diagnosed at a Ford dealership and the issue was determined to be the torque converter. The Ford Service Dept cited TSB 22-2287 and recommended replacing the full transmission to fix the issue. | Crash: No Fire: No | Unknown |
| Jun 2024 | POWER TRAIN | The contact owns a 2019 Ford Explorer. The contact stated that there was an orange wrench warning light was illuminated when the vehicle was shifted into reverse. The vehicle was towed to the dealer where it was diagnosed, and it was determined that the failure was with the torque converter. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was towed to an independent mechanic where the same information was provided. The vehicle was not yet repaired. The manufacturer was notified of the failure and advised to contact NHSTA Hotline for assistance. The approximate failure mileage was 65,000. | Crash: No Fire: No Towed | 65,000 |
| Jun 2024 | ENGINE | I was putting my car in reverse and all of a sudden, it shifts really hard and makes this loud noise. I thought it was very strange, and put it in drive and went not even 2 minutes and my car had no power. I was pressing the gas pedals but it didn't want to go. I stopped it and called a Tow truck to come get my car and take it to the nearest Ford dealer. They called me in a few days advising that the transmission was gone. After researching online, I noticed a lot of Ford Explorers being recalled for this exact issue, including My sisters Ford Explorer. Hers was under the recall, and Ford paid for hers. Ironic, the same thing happened to mine and mine has no recall. My car had been running fine, up until this day. I have maintained this car and no warning lights ever came on, until I put it in drive and the Orange Wrench cam e on. I knew something was wrong then. I am a single mother of a [XXX] and this could have put us in alot of danger INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| May 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact stated while driving 65 MPH, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact was charged for the vehicle to be diagnosed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 56,000. VIN tool confirms parts not available. | Crash: No Fire: No | 56,000 |
| May 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 62 MPH, the front driver’s side door keypad detached and caused a short circuit in the battery causing the battery to fail. The battery was replaced, and the keypad was repaired but shortly afterward the keypad detached and flew off the vehicle on the highway and the battery failed again. The contact referenced the failure to TSB: 19-2150 (Factory Keyless Entry Keypad). The dealer was made aware of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,000. VIN tool confirms parts not available. | Crash: No Fire: No | 19,000 |
| May 2024 | UNKNOWN OR OTHER | I took my vehicle last year to the dealership to report the safety concern I had with a loose piece under my hood causing a flapping sound while driving. They determined the exterior a pillar was warped, loose and missing pieces. I received the recall in the mail a few weeks later, although they will not set up an appointment for me to resolve this issue. Not only does it state this is a potential safety concern, it has already been established this piece is defective on my vehicle. I also drive fellow associates around to meetings in my vehicle and it is putting them in danger along with myself and is bringing concerns it has not yet been addressed. The recall was sent to me a few weeks later on 01/26/2024. | Crash: No Fire: No | Unknown |
| May 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |
| May 2024 | AIR BAGS | Airbag light has come on, states second row passanger side airbag inflatable circuit (inflatable seatbelt). Just purchased vehicle two days ago. | Crash: No Fire: No | Unknown |
| May 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact stated that the roof rail had detached. The local dealer where the vehicle was diagnosed determined that the roof rail needed to be replaced. The contact stated that the roof rail was temporarily fixed with tape. The vehicle was not repaired. The contact was made aware NHTSA Campaign Number: 21V316000 (Structure). The manufacturer was made aware of the failure. The failure mileage was approximately 21,000. | Crash: No Fire: No | 21,000 |
| May 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 65 MPH, the passenger's side A-pillar trim detached and made a loud popping sound. The contact stated that the driver's side A-pillar trim was extremely loose. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made of the failure. The failure mileage was approximately 63,250. VIN tool confirms parts not available. | Crash: No Fire: No | 63,250 |
| Apr 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact stated that the exterior pillars on both sides of the window had detached. Additionally, the contact stated that while driving on several occasions over 30 MPH, she observed a loud buzzing noise and wind coming through the sides of the windshield. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 76,000. | Crash: No Fire: No | 76,000 |
| Apr 2024 | STRUCTURE | The windshield cawl ( bottom piece that goes across windshield) has deteriorated. Making a whistling sound going down the road. I have already in December 2023 had to replace the A pillar trim and clips on driver side. Have talked to other explorer owners having the same issue. Thank you for your time | Crash: No Fire: No | Unknown |
| Apr 2024 | POWER TRAIN | The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 60 MPH, the vehicle began making abnormal noises from under the floorboards. The contact stated that the vehicle was losing forward momentum. The contact depressed the accelerator pedal and the vehicle only revved and was not gaining forward momentum. The contact stated numerous warning lights were illuminated. The contact stated that he was able to reach his destination, but was not able to exceed 30 MPH. The contact was able to drive the vehicle to a dealer; however, the vehicle was not diagnosed or repaired. The contact stated that the transmission had been replaced a year prior and felt that the failure was related to the transmission. The manufacturer was not informed of the failure. The failure mileage was approximately 52,000. | Crash: No Fire: No | 52,000 |
| Apr 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |
| Mar 2024 | STEERING,SUSPENSION,WHEELS | I was traveling on the interstate (~75 mph) when the rear of my vehicle suddenly jerked to one side with enough force to cause a loss of control. There were no lights or warning sounds to indicate that there was anything wrong with the vehicle in that moment or leading up to it. I was fortunate enough that no contact was made with any other vehicles as my car crossed all three lanes; from the center lane to the far right and then back across all three lanes to the far left. The car skidded off the highway and slid onto a sloped embankment before it stopped. Obviously, I or someone else could have been seriously injured or even killed. I was able to drive the car back up on the shoulder of the highway. Everything was functioning properly EXCEPT the steering. I was able to drive at ~15 mph to the nearest exit. I was then towed to my mechanic's shop. The tow truck driver said it looked like my right rear tire was about to "fall off" and that I was very lucky. My mechanic took pictures of the damaged part (Right Rear Toe Arm) both on the vehicle and again once removed. He checked with Ford for a recall and found out that this part had been part of a recall on Explorers from 2012-2017, but not on the 2019. Assuming the part had been redesigned after 2017, he ordered a replacement for the right. (The Left Toe Arm was not damaged.) However, once the replacement part arrived, it was a completely new design from the 2019 Toe Arm. He recommended I replace the Left Toe Arm as well since the parts were so different. My right shock absorber was also damaged in the accident and had to be replaced. | Crash: No Fire: No | Unknown |