Complaint volume
279 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Ford Explorer Complaints
279 consumer-submitted complaints on record for the 2019 Ford Explorer, grouped by component category.
279 Total complaints
2 Crash reports
0 Fire reports
5 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are structure, unknown or other, power train. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 2 crash reports, 0 fire reports, 5 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 109 complaints, with an average reported failure mileage of 54,748 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to structure, unknown or other, power train?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Ford Explorer?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Ford Explorer
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Ford Explorer complaints?
2 Crash
0 Fire
5 Injury
0 Fatality
9 Towed
2 Medical attention
What are the most common 2019 Ford Explorer complaint categories?
STRUCTURE 131
UNKNOWN OR OTHER 31
POWER TRAIN 30
ELECTRICAL SYSTEM 12
ENGINE 8
FUEL/PROPULSION SYSTEM 7
SUSPENSION 7
ENGINE AND ENGINE COOLING 4
STRUCTURE,UNKNOWN OR OTHER 4
VISIBILITY 4
279 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Nov 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the driver side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer informed the contact that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 60,292. VIN tool confirms parts not available. | Crash: No Fire: No | 60,292 |
| Nov 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |
| Nov 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact stated while driving 45 MPH, there was a rattling sound coming from the roof of the vehicle. The vehicle was stopped and inspected, and the contact observed the right and left roof rails, had separated in several areas. The vehicle was taken to a dealer where it was determined that the roof rails needed to be secured in place. The vehicle was repaired but the failure reoccurred. The vehicle was then taken to the same dealer where it was determined that the roof rails needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 79,000. | Crash: No Fire: No | 79,000 |
| Nov 2024 | POWER TRAIN | 2019 Ford Explorer XLT with FWD Transaxle transmission and 46,107 miles on odometer, purchased in November 2018 and now 5 years old this month. Way too early for a transmission failure to occur. Normally drive the posted speed limit unless changes in the traffic patterns slower or a little faster.8 Heard a noise from left front wheel area when accelerating and slowing/re-accelerating in traffic. Extended service plan expired (5 year, 60,000 miles, Nov 2018-Nov 2023). Took car to local garage, did a test drive and checked by mechanic. It was determined that problem came from transmission. There have been NO warning lamps, messages, etc. prior to me noticing the problem and nothing since mechanic checked the vehicle. Sounded like the right front wheel area made a noise when turning around in a parking lot this morning. Mechanic estimated cost to repair with parts, labor, etc., will be $6,245.90 out of pocket. | Crash: No Fire: No | Unknown |
| Nov 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that both the driver's side and the passenger's side windshield exterior A-Pillar trims had separated from the vehicle. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,000. VIN tool confirms parts not available. | Crash: No Fire: No | 99,000 |
| Nov 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side windshield trim detached and flew off. In addition, the contact stated that the passenger's side windshield trim had detached and was held in place with tape. The dealer was made aware of the failure; however, the contact was informed that the parts were not yet available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 89,000. VIN tool confirms parts not available. | Crash: No Fire: No | 89,000 |
| Nov 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |
| Nov 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact stated while driving at approximately 55 MPH, there was an abnormal sound coming from the roof. The contact stated that it sounded like an object bouncing on the roof of the vehicle. The contact stated that the sound ceased after several minutes. The contact arrived at the destination, checked the roof, and became aware that the passenger’s side roof rail had detached from the vehicle. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 21V316000 (Structure); however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 54,000. | Crash: No Fire: No | 54,000 |
| Oct 2024 | ENGINE AND ENGINE COOLING | The contact owns a 2019 Ford Explorer. The contact stated that while driving approximately 65 MPH, there was an abnormal anti-freeze odor inside the cabin of the vehicle. The contact stated that the "overheat" and "temperature" gauge illuminated. The contact drove the vehicle back to the residence, parked the vehicle, and observed that anti-freeze was leaking onto the driveway. The contact had the vehicle towed to an independent mechanic and was informed that the water pump had failed and needed to be replaced. The contact was referred to a dealer for assistance. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000. | Crash: No Fire: No Towed | 70,000 |
| Oct 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact stated while driving 25 MPH, the exterior A-pillar trim detached from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, was unable to confirm when the part would become available. The failure mileage was 85,000. VIN tool confirms parts not available. | Crash: No Fire: No | 85,000 |
| Oct 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that the upper part of the driver's side windshield exterior A-Pillar trim was fractured, causing the trim to detach. An unknown local dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000. VIN tool confirms parts not available. | Crash: No Fire: No | 120,000 |
| Oct 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact stated that while driving at 40 MPH, the trim piece detached from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure however was unable to confirm when the part was to become available. The failure mileage was unknown. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |
| Oct 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact stated while the vehicle was at the dealer for a routine oil change, it was discovered that the roof rack was loose and advised the contact to bring the vehicle to the dealer the following day to have it inspected. The vehicle was taken back to the same dealer the following day as instructed and it was advised that the roof rack needed to be replaced. The vehicle was previously serviced under NHTSA Campaign Number: 21V316000 (STRUCTURE) however it failed to prevent the risk. The vehicle was not repaired due to it being out of warranty. The manufacturer was notified of the failure. The approximate failure mileage was 32,000. | Crash: No Fire: No | 32,000 |
| Oct 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |
| Oct 2024 | POWER TRAIN | For months, almost a year, my transmission could not properly accelorate. The car would not allow for the pick up in speed to happen. Each time I took it to the shop that cares for my car, Mike's More Miles, the problem would not duplicate. My special needs son, his service dog and I were all of the expressway traveling, the car slowed down on its own, I had not applied the brakes, the speed dropped from 65 to less than 35 in seconds. I pulled over and tried to regain speed after putting the car into park. No luck. the car would not go faster then 20-30 miles an hour, with me putting into neutral when coasting downhill, then back into drive manually to get it to the repair shop. This almost caused a terrible accident. This scared my son, who has brain disease. Our 85 lb. service dog was jolted from the back of the car slamming into the seat. I was also very scared and shaken. My son began to yell and scream what is happening, it was a scary and tense, literally jaw dropping experience. I drove to Enterprise Rental, called Austin the owner of the shop that has tried to duplicate the problem on a dozen tried and told him what occurred. I left my car at Enterprise, where Austin picked it up. The problem did duplicate. FINALLY a code came up to diagnose the problem. The transmission fluid was also black, with metal shavings in it as well. Please refer to all technical service bulletins that note this is a known problem by Ford. I have paid $7582.70 for a new transmission. The shop owner, Austin, told me the torque converter overheated, the transmission had failed. I also paid for the rental car an estimate of $490.00. | Crash: No Fire: No | Unknown |
| Sep 2024 | FORWARD COLLISION AVOIDANCE | The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the Forward Collision Avoidance camera failed to function as intended. The contact stated that the Forward Collision Avoidance camera displayed a very blurry image. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 68,500. | Crash: No Fire: No | 68,500 |
| Sep 2024 | POWER TRAIN | Vehicle lost acceleration while driving down highway and shuttered severally when depressing gas pedal. I had to cut across lanes of highway traffic with no power and nearly caused an accident. Engine revs up be vehicle wont accelerate, just shakes badly. I am waiting on a mechanic to verify the problem but appears to be a transmission failure. The vehicle has had hard shifting in recent months leading up to this failure. A 2019 model year with 105000 miles. | Crash: No Fire: No | Unknown |
| Sep 2024 | SUSPENSION | Rear left toe link failed while entering a curved freeway on ramp. Failure caused the vehicle to lose traction in the rear causing the vehicle to fish tail. Advanced drivers training prevented a collision but the vehicle swayed back forth due to the forward momentum. By a miracle there was no collision because it was a narrow two lane road, with no shoulder and was between concrete wall and guardrail. | Crash: No Fire: No | Unknown |
| Sep 2024 | STRUCTURE | See attached document for complaint. | Crash: No Fire: No | Unknown |
| Sep 2024 | UNKNOWN OR OTHER,VISIBILITY/WIPER | I am writing to formally file a complaint regarding my 2019 Ford Explorer, which is currently subject to the 2011–2019 Ford Explorer — A-Pillar Trim Detachment Recall (Recall Reference Number: 24S02). The exterior A-pillar trim on my 2019 Ford Explorer, covered under the aforementioned recall, has caused severe issues including vibrations and a loud whistling noise around the windshield area, particularly at highway speeds. These problems are not only a nuisance but also pose a potential safety hazard, as the vibrations could lead to more severe structural damage or detachment of the trim while driving. I have contacted several Ford dealerships in my area, as well as Ford headquarters, seeking a resolution under recall 24S02. Unfortunately, I was consistently informed that the necessary parts to correct the issue are not available. I was told that Ford had provided the parts, but they were only available for a two-week period and are no longer in stock. The person I spoke with at the dealership advised me to call back at a later time to check if the parts are available. Additionally, when I reached out to Ford’s headquarters customer relations department for further assistance, I was simply transferred to my local dealership without any other form of help or guidance. This lack of support from the manufacturer is deeply frustrating and concerning. Furthermore, one of the dealerships informed me that another customer with similar issues under the same recall has been waiting for over a month and has yet to receive the necessary parts. This delay, coupled with the lack of clear communication and guidance, is highly concerning, especially given the potential safety risks associated with the defect. Given the severity of the issue and the inadequate response from Ford, I am requesting that the NHTSA intervene to ensure that Ford takes the necessary steps to resolve this safety concern promptly. I am concerned that a serious incident can occur if not resolved. | Crash: No Fire: No | Unknown |
| Aug 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact stated that while driving at an undisclosed speed, after a visual inspection of the exterior of the vehicle, the contact became aware that the shark fin antenna cover had detached, potentially becoming a dangerous road hazard. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The dealer determined that the shark fin antenna cover had detached independently. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 32,000. | Crash: No Fire: No | 32,000 |
| Aug 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact stated upon inspection, it was noticed that the B-pillar applique trim was peeling off. The vehicle was taken to a local dealer where it was diagnosed that the B-pillar applique trim needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000. The VIN was not available. | Crash: No Fire: No | 75,000 |
| Aug 2024 | ENGINE AND ENGINE COOLING | The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 70 MPH, the vehicle lost motive power, decelerated, and stalled. The vehicle was later towed to the local mechanic who diagnosed that the water pump was faulty and needed to be replaced. The water pump was replaced, and the vehicle was repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was unavailable. | Crash: No Fire: No Towed | Unknown |
| Aug 2024 | POWER TRAIN | The contact owns a 2019 Ford Explorer. The contact stated that while depressing the accelerator pedal, the vehicle shuddered and failed to properly accelerate. The contact stated that the failure also occurred on several occasions while driving up an incline. The vehicle was taken to the local dealer to be diagnosed and it was determined that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 84,000. | Crash: No Fire: No | 84,000 |
| Aug 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact stated while driving at 75 MPH, the driver's side windshield exterior A-pillar trim separated and flew off. The contact stated that the failure caused the passenger's side of the windshield to become fractured. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. No further information was provided. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 78,532. VIN tool confirms parts not available. | Crash: No Fire: No | 78,532 |