Complaint volume
286 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Ford Explorer Complaints
286 consumer-submitted complaints on record for the 2019 Ford Explorer, grouped by component category.
286 Total complaints
2 Crash reports
0 Fire reports
5 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are structure, unknown or other, power train. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 2 crash reports, 0 fire reports, 5 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 112 complaints, with an average reported failure mileage of 55,911 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to structure, unknown or other, power train?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Ford Explorer?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Ford Explorer
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Ford Explorer complaints?
2 Crash
0 Fire
5 Injury
0 Fatality
9 Towed
2 Medical attention
What are the most common 2019 Ford Explorer complaint categories?
STRUCTURE 136
UNKNOWN OR OTHER 31
POWER TRAIN 30
ELECTRICAL SYSTEM 12
ENGINE 8
FUEL/PROPULSION SYSTEM 8
SUSPENSION 7
ENGINE AND ENGINE COOLING 4
STRUCTURE,UNKNOWN OR OTHER 4
VISIBILITY 4
286 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Mar 2024 | STEERING,SUSPENSION,WHEELS | I was traveling on the interstate (~75 mph) when the rear of my vehicle suddenly jerked to one side with enough force to cause a loss of control. There were no lights or warning sounds to indicate that there was anything wrong with the vehicle in that moment or leading up to it. I was fortunate enough that no contact was made with any other vehicles as my car crossed all three lanes; from the center lane to the far right and then back across all three lanes to the far left. The car skidded off the highway and slid onto a sloped embankment before it stopped. Obviously, I or someone else could have been seriously injured or even killed. I was able to drive the car back up on the shoulder of the highway. Everything was functioning properly EXCEPT the steering. I was able to drive at ~15 mph to the nearest exit. I was then towed to my mechanic's shop. The tow truck driver said it looked like my right rear tire was about to "fall off" and that I was very lucky. My mechanic took pictures of the damaged part (Right Rear Toe Arm) both on the vehicle and again once removed. He checked with Ford for a recall and found out that this part had been part of a recall on Explorers from 2012-2017, but not on the 2019. Assuming the part had been redesigned after 2017, he ordered a replacement for the right. (The Left Toe Arm was not damaged.) However, once the replacement part arrived, it was a completely new design from the 2019 Toe Arm. He recommended I replace the Left Toe Arm as well since the parts were so different. My right shock absorber was also damaged in the accident and had to be replaced. | Crash: No Fire: No | Unknown |
| Mar 2024 | STRUCTURE,UNKNOWN OR OTHER | The B-pillar trim piece has become detached from the vehicle due to broken clips and when driving it appears as if it will fall off. Ford will not address the issue, other then using two sided adhesive tape which needs to be replaced continuously. The clips that hold the trim in place are broken and this is common on many explorers. There are other body trim pieces which have been recalled for and this needs to be added as well. The A-pillar trim was recently a recall item and this is just as much a hazard. | Crash: No Fire: No | Unknown |
| Mar 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact stated that there was rust on the aluminum hood, which had bubbles and rust. The vehicle was taken to the local dealer, who stated that the hood needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 18,600. | Crash: No Fire: No | 18,600 |
| Mar 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact stated that there was an abnormal sound coming from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 38,000. VIN tool confirms parts not available. | Crash: No Fire: No | 38,000 |
| Feb 2024 | POWER TRAIN | My wrench light came on in my 2019 Ford Explorer with 2.3L engine last week. It caused my vehicle to have lack of acceleration during launch and shudder while driving. When my son and I took off from a stop, it was very slow when crossing traffic. Made appointment with Ford dealership to have it looked at the next morning. After car was parked and restarted, wrench light went off. Kept appointment and told them a mechanic friend said it sounded like the torque converter (which my mother who has a 2019 Ford Edge just had replaced the week before!). Explained this to the dealership, they said it didn't sound like that was it. 4 wheel drive module was corrupt so they updated it and told me I may need a new transmission in the near future. Today, my light came on again while taking my son to school and caused lack of acceleration while pulling onto the highway and I took it to the dealership while it was lit up. Codes P0767 and P2704 showed and they told me it was I needed a new transmission due to my torque converter failing. I checked into it and Customer Satisfaction Program 20N07 does not include my car even though it is doing the exact same thing and was assembled in Chicago in January 2019 (timeframe of the program and location). I just don't understand how my car doesn't fall under that program when it is DOING THE EXACT SAME THING with only 67,200 miles on it. This is a serious safety concern. So thankful that there was not heavy traffic when I pulled onto the highway. | Crash: No Fire: No | Unknown |
| Feb 2024 | ELECTRICAL SYSTEM | The contact owns a 2019 Ford Explorer. The contact stated that the horn was inoperable. There was no warning light illuminated. The dealer was notified of the failure and an appointment was scheduled to perform a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 74,000. | Crash: No Fire: No | 74,000 |
| Feb 2024 | STRUCTURE | The contact owns a 2019 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior B-Pillar trim detached. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V031000 (Structure). The manufacturer was notified of the failure but provided no assistance because the recall did not include the B-Pillar. The failure mileage was 96,000. | Crash: No Fire: No | 96,000 |
| Feb 2024 | UNKNOWN OR OTHER | Drivers door will not lock. It will only lock if you push it down but doesn’t lock when taking off like it’s supposed to for safety. | Crash: No Fire: No | Unknown |
| Feb 2024 | POWER TRAIN | Needs a full transmission replacement and only have 80,000 miles on it. Bought new from dealership in 2019. | Crash: No Fire: No | Unknown |
| Jan 2024 | STRUCTURE | The A-pillar passenger side flank flew off while driving. | Crash: No Fire: No | Unknown |
| Jan 2024 | UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM | Operator law enforcement was idling for an extended time in this vehicle. He was found unconscious in the vehicle and diagnosed with acute carbon monoxide poisoning. He was hospitalised for 4 days, and suffers continuing neurological deficits. Post-incident testing by engineer instructed by operator indicated two improper or incomplete welds on exhaust system, allowing exhaust to pool under vehicle and enter passenger compartment through HVAC fresh air intake. Post-incident testing recreated rising CO levels in passenger compartment. Vehicle has also been inspected by manufacturer. There were no warning lamps or messages. | Crash: No Fire: No Injuries: 1 Medical attention | Unknown |
| Jan 2024 | POWER TRAIN | VEHICLE SHIFTS ROUGH. I WAS TOLD BY FORD THAT I NEED TO REPLACE MY BATTERY EXCEPT I DO NOT HAVE ANY BATTERY ISSUES AT ALL. ALSO WHEN I PUT MY VEHICLE IN PARK IT ROLLS FORWARD A LITTLE. | Crash: No Fire: No | Unknown |
| Jan 2024 | VISIBILITY | The contact owns a 2019 Ford Explorer. The contact stated that the front windshield was slightly detached from the vehicle. While driving at various speeds there was a whistling sound coming from the windshield. The vehicle was taken to an auto body shop where it was diagnosed that there was mold along the sides of the windshield panel causing the windshield to detach. The vehicle was not repaired. The manufacturer was made aware of the failure, and it was confirmed that there was no recall on the VIN for the failure. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 50,000. | Crash: No Fire: No | 50,000 |
| Jan 2024 | POWER TRAIN | My 2019 Ford Explore XLT wouldn’t shift right, kinda hesitated to lock. My RPM were jumping like crazy. My mechanic replaced my torque converter and throttle body. Now my vehicle drives fine but when you stop at a stop light it shakes you to death. Then it sputters when trying to accelerate. So back to the shop it went because that can cause an accident. Not to mention if it stalks while driving. My mechanic says my torque converter is [XXX] again. After paying $4000 to have my transmission basically rebuilt a year later I’m back in the same boat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Jan 2024 | STRUCTURE | The trim that is on either side of the front windshield has come loose. The one on the driver side came loose while I was on the interstate and struck the vehicle behind me. It caused the driver to lose control and spin out. Fortunately, it did not cause a collision, but it could have caused a loss of life, we were travelling at highway speeds. The trim on the passenger side was still on the vehicle, but it had popped loose and was sticking up at an odd angle. I removed it to prevent the same thing from happening. | Crash: No Fire: No | Unknown |
| Oct 2023 | ELECTRICAL SYSTEM | I purchased a Ford certified 2019 Ford Explorer recently. It is my 20th Ford. I could barely hear the horn and thought there was a problem with one of the horns. I researched it and found that the 2019 model year only came with one horn. The horn is at the front of the hood and when I checked there was a bracket for 2 horns but there was only one. You almost can not hear it when inside of the car and it makes me think that others may not hear it if there is an emergency. I have owned close to 70 cars and I have never had a car with one horn. A moped has a louder horn. In my opinion Ford should not have tried to save $5 that could cause an accident. I had to order Ford part number GB5Z-13832-A which are the dual horns found on the other model years. My safety and the safety of other 2019 Ford Explorer owners is at risk because of this. | Crash: No Fire: No | Unknown |
| Oct 2023 | POWER TRAIN | coolant leaking into engine 2.3l eco boost | Crash: No Fire: No | Unknown |
| Oct 2023 | UNKNOWN OR OTHER | Dec 2022- Windshield trim on passenger side ripped off while driving on the interstate. Sept 2023- noticed noise while driving. Checked driver side trim and noticed seal was gone. Trim was cracked along its entirety. Replaced before it also flew off | Crash: No Fire: No | Unknown |
| Oct 2023 | UNKNOWN OR OTHER | Doing 70 mph and trim along passenger windshield broke in half and flew off | Crash: No Fire: No | Unknown |
| Oct 2023 | UNKNOWN OR OTHER | OEM Ford Gen 4 SYNC 3 Nav APIM suddenly started sporadically functioning. Contacted Ford after viewing multiple recalls from previous years Ford vehicles with exact issue. After being told there was no recall on my 2019 Explorer, was given a quote of $170.00 to diagnose issue, $900 + for APIM module, plus installation and programming. We purchased a re-programmed APIM module and installed. Problem is now corrected. Recall needs entered on this unit. Attaching photos of front & back of bad unit: WY1W748K GR26A KB5T-14G370-DCA SERIAL NO. 205831 MFG - JANUARY 2019 ASSY NO. MAJ0673GX PANASONIC AUTOMOTIVE SYSTEMS MODEL FA-170-BCAR-HS IFT# RCPPAFA16-2032 FCC ID: ACJ-FA-170-BCARHS IC ID: 216B-FA170BCARHS ANATEL ID: 05008-16-09014 CMIIT ID: 2016AJ4795 | Crash: No Fire: No | Unknown |
| Oct 2023 | STRUCTURE | The driver's side exterior windshield moulding detached from the vehicle traveling at interstate speed (75 mph) and struck the driver's door above the window. The apparent cause of detachment was failure of the retaining clips and adhesive that holds the external piece to the internal rubber moulding. | Crash: No Fire: No | Unknown |
| Sep 2023 | STRUCTURE | Driver side pillar molding next to the windshield flew off unexpectedly while driving on the highway. | Crash: No Fire: No | Unknown |
| Sep 2023 | POWER TRAIN | The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle shuddered while shifting gears. The vehicle was taken to the dealer, who informed the contact that the power transfer unit (PTU) needed to be replaced. The vehicle was repaired. The contact related the failure to the Customer Satisfaction Program: 20B27. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. | Crash: No Fire: No | 90,000 |
| Sep 2023 | SUSPENSION | Rear toe link and bushing issues. I have the same car as my sister. She has a 2016 with the same rear toe link as my 2019 and her car is covered under the recall and mine isn't. | Crash: No Fire: No | Unknown |
| Sep 2023 | UNKNOWN OR OTHER | Windshield trim falling off and deteriorating - windshield rattling - took to dealer to replace windshield trim - paid 642.00 to replace deteriorated trim - want a recall on this as it is very dangerous/ I also want reimbursement of 642.00 for repair | Crash: No Fire: No | Unknown |