Complaint volume
256 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2018 Toyota Highlander Complaints
256 consumer-submitted complaints on record for the 2018 Toyota Highlander, grouped by component category.
256 Total complaints
21 Crash reports
1 Fire reports
14 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are power train, service brakes, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 21 crash reports, 1 fire report, 14 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 110 complaints, with an average reported failure mileage of 34,631 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to power train, service brakes, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2018 Toyota Highlander?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2018 Toyota Highlander
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2018 Toyota Highlander complaints?
21 Crash
1 Fire
14 Injury
0 Fatality
20 Towed
10 Medical attention
What are the most common 2018 Toyota Highlander complaint categories?
POWER TRAIN 49
SERVICE BRAKES 33
UNKNOWN OR OTHER 23
ENGINE 13
FUEL/PROPULSION SYSTEM 13
FUEL SYSTEM, GASOLINE 11
AIR BAGS 9
ELECTRICAL SYSTEM 9
STRUCTURE 6
SERVICE BRAKES, HYDRAULIC 5
256 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jan 2020 | UNKNOWN OR OTHER | MY BLUETOOTH KEEPS TURNING OFF SO I AM NOT ABLE TO USE MY PHONE HANDSFREE | Crash: No Fire: No | Unknown |
| Jan 2020 | UNKNOWN OR OTHER | BLUETOOTH CONNECTIVITY DOES NOT WORK FOR OWNERS OF IPHONE 11 PRO MAX WITH THIS MAKE MODEL AND YEAR OF VEHICLE. I HAVE CONTACTED BOTH APPLE AND TOYOTA TO TRY TO RECTIFY THIS ISSUE, AS IT DIRECTLY IMPAIRS THE SAFE DRIVING OF THIS VEHICLE DUE TO NO ACCESS TO THE HANDS FREE FEATURES. I HAVE COMPLIED WITH EACH COMPANY'S DIRECTIVES AND NOTHING HAS CORRECTED THE ISSUE. I AM BEING TOLD BY APPLE THAT TOYOTA NEEDS TO UPDATE ITS BLUETOOTH SOFTWARE, AND BEING TOLD BY TOYOTA THAT IT IS AN APPLE ISSUE. I AM TIRED OF THE RUN AROUND AND I WANT THIS FIXED. | Crash: No Fire: No | 15,327 |
| Jan 2020 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL | PROBLEMS WITH MY 2018 TOYOTA HIGHLANDER ([XXX]) 1 ) LANE DEPART INDICATOR:SOMETIMES DOESN'T WORK UNTIL I'VE DRIVEN 1 OR 2 OR 4 MILES. SOMETIMES IN EVERY TRIP STOPS WORKING AS WELL AS ACTIVATES WHEN MAYBE A FOOT FROM LANE MARKERS ON BOTH SIDES OF THE CAR 2) CLIMATE CONTROL: USUALLY DOES NOT RETAIN MEMORY OF FAN SPEED, CONTROL OF PASSENGER SIDE TEMP, AND AIR FLOW DIRECTION WHEN RESTARTING THE CAR. WHEN TEMP SET ON, E.G. 69 TEMP IN CAR IS ~76-80. WHEN AIRFLOW SHOWS THE FLOW AIMED AT WINDSHIELD & FEET, MOST OF THE AIR FLOW COMES TO MY TORSO WITH MINIMAL FLOW TO OTHER 2 SITES. 3) NEED COFFEE BREAK MESSAGE: HAS COME ON TWICE WHEN ON A LONG TRIP, DISAPPEARING AFTER ~ A MINUTE, BUT SEVERAL TIMES CAME ON AFTER DRIVING ONLY 2-4 MILES. 4) FAULTY RESUMPTION OF SPEED: WHEN THE SPEED CONTROL WAS SET AT 50 MPH (ONCE) OR 60 MPH (ONCE) AND I TOGGLED THE CONTROL TO RESUME SET SPEED THE CAR SPED UP WELL BEYOND WHAT IT WAS SET AT. I HAD TO DISENGAGE THE SPEED CONTROLLER TO STOP THE ACCELERATION. HAPPENED AGAIN ~3 WEEKS AGO WHEN SPEED SET AT 35, AND WHEN I TOGGLED IT RESUME SPEED IT ROARED AHEAD UNTIL IT REACHED 45 MPH. 5) DOOR HANDLE LOCKING MECHANISM; NOT AS SENSITIVE TO LOCKING WHEN TOUCHED AS IT WAS WHEN CAR WAS NEW. UNLOCKING WHEN TOUCHING HANDLE WORKS FINE. 6) MOTOR TURNOFF WHEN AT STOPLIGHT: SELDOM WORKS. WHEN IT DOES IT TURNS ITSELF OFF AFTER AS LITTLE AS 30 SECONDS EVEN THO PRESSURE ON BRAKE PEDAL IS CONSTANT. 8) (NON-ELECTRONIC PROBLEM) THE TRANSPARENT PLASTIC COVER OVER THE DASH CONTROL SETTINGS IS DETERIORATING - - CAN?T SEE THRU IT VERY WELL IN CERTAIN WAYS THE LIGHT HITS IT 9) SPEEDOMETER READING PROBLEM: WHEN CRUISE CONTROL IS WORKING, THE DIGITAL READOUT FOR THE SPEED IS USUALLY 1-2 MPH LOWER THAN WHAT THE SPEEDOMETER DIAL SAYS IT IS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR | Crash: No Fire: No | 14,800 |
| Jan 2020 | POWER TRAIN,SERVICE BRAKES,ENGINE | SLOWLY (3-5MPH) MOVING TOWARD EXIT RAMP FROM HOSPITAL PARKING LOT. TRIED TO BRAKE BEFORE TURNING RIGHT ONTO RAMP, BUT SERVICE BRAKE DIDN'T RESPOND -- FELT LIKE I WAS JUST POUNDING THE FLOOR. VEHICLE CONTINUED TO COAST. I TURNED IT ONTO EXIT RAMP. DURING COAST DOWN RAMP THE MULTI-FUNCTION DISPLAY SHOWED "LOW BRAKE POWER" OR "BRAKE POWER LOW". VEHICLE SPEED REMAINED RELATIVELY CONSTANT. I SHIFTED INTO R (REVERSE), THINK THAT NO HARM WOULD COME TO TRANSMISSION AT THAT SPEED, BUT NOTHING HAPPENED; COAST REMAINED CONSTANT. LUCKILY NO VEHICLES WERE IN FRONT OF MINE AND NONE WERE COMING ON RT 25 BRIGHTON AVE WESTBOUND IN PORTLAND ME, SO I WAS ABLE TO STEER THE COASTING VEHICLE TO A SLOW STOP ALONG THE ROAD'S EDGE (BUT STILL HALFWAY INTO THE TRAVEL LANE). THEN THE MULTI-FUNCTION DISPLAY TOLD ME THAT THE VEHICLE'S ENGINE HAD BEEN TURNED OFF (NOT BY ME). A CITY BUS CAME ALONG ABOUT ONE MINUTE LATER; IF IT HAD COME BY ONE MINUTE BEFORE THAT THERE WOULD HAVE BEEN A COLLISION WITH MY VEHICLE. AFTER WAITING TO RECOVER FROM THE SHOCK OF THAT EVENT, I STARTED THE VEHICLE AND TESTED THE BRAKES, AND THEY SEEMED NORMAL AND THERE WERE NO UNUSUAL LIGHTS ON MESSAGES ON THE VEHICLE DISPLAYS. I TRIED DRIVING IT CAREFULLY, AND IT SEEMED NORMAL, SO I DROVE IT OFF BRIGHTON AVE AND ULTIMATELY GOT IT HOME IN BUXTON WITHOUT ANY MORE ADVERSE EVENTS. TODAY I LOOKED AT THE BRAKE FLUID RESERVOIR AND IT WAS NORMAL (1/4 INCH BELOW MAX). I'M HAVING IT TOWED TO THE DEALERSHIP WHERE I BOUGHT IT ON MARCH 1, 2018 AND WILL NOT DRIVE IT AGAIN UNTIL THEY TELL ME IT HAS BEEN FIXED. | Crash: No Fire: No | 12,880 |
| Oct 2019 | STRUCTURE,UNKNOWN OR OTHER,SERVICE BRAKES | WHEN PULLING INTO A PARKING PLACE, SLOWLY, WITH RIGHT FOOT ON THE BRAKE, GETTING READY TO STOP BEFORE THE CURB, THE CAR ACCELERATED, JUMPED THE CURB GOING OVER THE SIDEWALK AND HIT THE BUILDING. MY RIGHT FOOT WAS STILL ON THE BRAKE WHEN IT STOPPED. THIS HAPPENED IN A DOCTORS OFFICE PARKING LOT. AIR BAGS DID NOT INFLATE. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 12,300 |
| Oct 2019 | FUEL/PROPULSION SYSTEM | WHEN FILLING THE VEHICLE WITH GAS, AFTER THE GAS PUMP SHUTS OFF, GAS COMES SURGING BACK OUT OFF THE FILLER NECK WITH ENOUGH FORCE TO SPLASH ON WHOMEVER IS FILLING THE VEHICLE. THIS HAPPENS AT MULTIPLE GAS STATIONS AND DIFFERENT PUMPS WITH DIFFERENT FLOW RATES. EACH TIME, THE HANDLE IS EITHER BEING HELD BY HAND OR BY LATCH ON PUMP HANDLE. WHEN THE TANK IS FULL, PUMP SHUTS OFF AND GASOLINE HAS CEASED TO FLOW FROM THE NOZZLE, THE GASOLINE THEN IMMEDIATELY SURGES BACK OUT OF THE VEHICLE. THERE IS ENOUGH GAS THAT COMES BACK OUT TO MAKE A PUDDLE ON THE GROUND. DEALER DIAGNOSED AND REPLACED A FAULTY VENT VALVE. AFTER TWO MONTHS THE PROBLEM IS HAPPENING AGAIN. HAVE PROVIDED VIDEO EVIDENCE TO THE DEALER. DEALER REFUSES TO ESCALATE OR RECOGNIZE IT AS A SAFETY CONCERN. REFUSES TO PROVIDE LOANER VEHICLE WHILE VEHICLE IS DIAGNOSED AND REPAIRED. DUE TO THE NATURE OF THIS SAFETY ISSUE AND HIGH PROBABILITY OF CONTAMINATION FROM GASOLINE AND ENVIRONMENTAL CONCERNS COMPOUNDED BY THE RECURRENT NATURE OF THIS ISSUE, I FEEL THIS NEEDS TO BE ELEVATED EXPEDIENTLY. | Crash: No Fire: No | 12,000 |
| Sep 2019 | ELECTRICAL SYSTEM | 2018 TOYOTA HIGHLANDER. CONSUMER WRITES IN REGARDS TO VEHICLE COLLISION SAFETY FEATURES FAILURE TO OPERATE. *LD *JS | Crash: No Fire: No | Unknown |
| Aug 2019 | SERVICE BRAKES | OUR TOYOTA HIGHLANDER STARTED SHOWING SYMPTOMS OF "SOFT BRAKE PEDAL" IN 4.2019 - NOTHING WAS FOUND ON DIAGNOSTIC AT DEALERSHIP. SYMPTOMS OF "SOFT BRAKE PEDAL CONTINUED TO HAPPEN. VEHICLE WENT INTO DEALERSHIP AGAIN IN 7.2019 AND WAS DIAGNOSED W/MASTER CYLINDER BRAKE FITTING LOOSE - FITTING TIGHTENED AND BRAKE SYSTEM FLUSHED. SYMPTOMS RETURNED WITHIN 2 DAYS AND WAS BROUGHT BACK TO DEALERSHIP - CASE OPENED WITH TOYOTA ENGINEERING AND MASTER CYLINDER REPLACED. PICKED UP VEHICLE FOLLOWING DAY BUT SYMPTOMS OF "SOFT BRAKE PEDAL" RETURNED 2 DAYS LATER. REPLICATION OF "SOFT BRAKE PEDAL" UNABLE.TO BE REPLICATED/DIAGNOSED AT DEALERSHIP. VEHICLE STILL "UNSAFE AND HAZARDOUS" TO DRIVE. AWAITING FOLLOW UP WITH TOYOTA. | Crash: No Fire: No | 16,500 |
| Aug 2019 | UNKNOWN OR OTHER | THE REAR SUNROOF ON OUR CAR SHATTERED FOR NO APPARENT REASON ON 8/24/19 WHILE WE WERE DRIVING ON THE FREEWAY (I-15 IN NORTHERN UTAH, AROUND 8PM). THERE WAS NO EVIDENCE OF AN IMPACT FROM A FOREIGN BODY WHEN WE WERE ABLE TO PULL OFF AND INVESTIGATE. INITIALLY THE GLASS WAS CRACKED BUT INTACT, BUT WHEN WE CONTINUED DOWN THE ROAD, THE PIECES STARTED FALLING INTO THE CLOTH COVER. WE CONTACTED OUR LOCAL TOYOTA DEALER TODAY (8/26/19) AND THE SHOP MANAGER TOLD MY HUSBAND THAT THIS WAS THE SECOND INCIDENT HE'D HEARD OF WITH A 2018 HIGHLANDER THIS MONTH. | Crash: No Fire: No | 13,000 |
| Aug 2019 | SERVICE BRAKES | WHILE DRIVING THE BRAKE ASSIST VACUUM PUMP FAILS TO PROVIDE ADEQUATE VACUUM FOR THE POWER BRAKE VACUUM ASSIST. RESULTING IS A LOSS OF BRAKING POWER. A BRAKE LIGHT ILLUMINATES INTERMITANTLY ON THE DASH PANEL AND POSSIBLY AN AUDIO WARNING AND ERROR MESSAGE. PLUS NO ERROR CODES ARE STORED IN MEMORY FOR FUTURE DIAGNOSIS. THIS HAPPENS WHETHER ON A RURAL ROAD, CITY STREET OR HIGHWAY. A PREVIOUS RECALL WAS ISSUED FOR THE 2018 TOYOTA HIGHLANDER FOR THIS SAME ISSUE BUT NOT FOR THIS SPECIFIC HIGHLANDER. | Crash: No Fire: No | 14,100 |
| Aug 2019 | UNKNOWN OR OTHER | WHILE DRIVING INTO GRAND TETON NP OUR HIGHLANDER'S SUNROOF EXPLODED LOUDLY IN WHAT APPEARED TO BE A SPONTANEOUS FASHION. NO SIGN OF A ROCK OR OTHER ROAD DEBRIS WAS SEEN OR FOUND. FORTUNATELY, OUR SUN SHADE WAS CLOSED AND WE WERE NOT SHOWERED WITH GLASS. WE WERE TRAVELING ABOUT 45MPH AND THE WEATHER WAS SUNNY AND MILD AT ABOUT 68 DEGREES. | Crash: No Fire: No | 9,900 |
| Aug 2019 | SERVICE BRAKES | AT TIMES, THE BRAKES SEEM TO RANDOMLY LOCK UP. ALMOST LIKE THE PRESSURE IN THE BRAKE LINE IS AT FULL. | Crash: No Fire: No | 10,000 |
| Aug 2019 | STEERING,POWER TRAIN | STEERING WHEEL LEATHER IS PEELING AND CAUSING ISSUES WITH GRIP. HAVE A 5 YEAR OLD AND FEEL VERY UNSAFE DRIVING OUR HIGHLANDER WITH 20K ON IT THAT TOYOTA CLAIMS IS COSMETIC ISSUE. TRANSMISSION SHUDDERS VERY BADLY GOING UP HILLS AND ALMOST STALLS OUT. | Crash: No Fire: No | 16,000 |
| Jul 2019 | SUSPENSION | LAST YEAR 02/22/2018 /3,168 MILES, I HEAR A BANG/NOISE FROM REAR OF MY HIGHLANDER ROAD ROUGH ONLY THEY FIXED. THIS YEAR 07/102019 /12,780 MILES SAME PROBLEM | Crash: No Fire: No | Unknown |
| Jul 2019 | VEHICLE SPEED CONTROL | TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. WHILE DRIVING VARIOUS SPEEDS AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE WOULD NOT IMMEDIATELY RESPOND. APPROXIMATELY TWO SECONDS AFTER DEPRESSING THE ACCELERATOR PEDAL, THE ENGINE REVVED AND THE VEHICLE ABRUPTLY ACCELERATED FORWARD. THE VEHICLE WAS TAKEN TO CONICELLI TOYOTA (550 W. RIDGE PIKE, CONSHOHOCKEN, PA) ON SEVERAL OCCASIONS, BUT NO FAILURE WAS FOUND. THE CONTACT STATED THAT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 3,450. *AS THE CONSUMER STATED THE VEHICLE WAS TAKEN BACK TO THE DEALER 6 TIMES FOR THE SAME DEFECT. *TR | Crash: No Fire: No | 3,450 |
| Jul 2019 | VISIBILITY/WIPER | SPONTANEOUSLY EXPLODING PANORAMIC SUNROOF.I WAS DRIVING ON A TWO-LANE HIGHWAY ALONE ON THE ROAD MAY 31, 2019 AT APPROXIMATELY 4:30PM.I HAD MY SUNROOF COVER CLOSED AND WAS TRAVELING THE POSTED SPEED LIMIT OF 65 MPH WITH CRUISE CONTROL TURNED ON.I HEARD A VERY LOUD AND SHARP NOISE, I THOUGHT IT MIGHT BE A GUNSHOT.IT STARTLED ME QUITE A BIT, I WAS LUCKY TO BE THE ONLY CAR ON THE ROAD BECAUSE IF I HAD BEEN IN TRAFFIC AND HAD SWERVED FROM THE SHOCK OF THE NOISE,I MIGHT HAVE BEEN INVOLVED IN AN ACCIDENT.I LOOKED AROUND AND CHECKED ALL OF MY WINDOWS, NONE WERE BROKEN.I THEN THOUGHT A TIRE HAD BLOWN, BUT I HAD NOT LOST ANY HANDLING, SO I CONTINUED ALONG THE HIGHWAY STILL WONDERING WHAT HAD HAPPENED.ABOUT 10 MINUTES LATER I WAS STOPPED AT A TRAFFIC LIGHT, SURROUNDED BY OTHER CARS AND AGAIN HEARD A VERY LOUD AND SHARP GUNSHOT SOUNDING NOISE.I AGAIN LOOKED ALL AROUND MY CAR AND DID NOT SEE ANY DAMAGE.BUT AT THIS POINT I WAS SURE SOMETHING WAS WRONG WITH MY CAR AND DECIDED TO PULL OVER AT THE NEXT SPOT TO GET OUT AND INSPECT MY CAR.WHEN THE LIGHT TURNED GREEN AND I DROVE AWAY FROM THE INTERSECTION, I HEARD A SOUND AKIN TO ICE CUBES IN A GLASS AND KNEW THAT IT WAS BROKEN GLASS.AGAIN, I COULDN'T SEE ANY DAMAGE.I PULLED OVER AND LOOKED AT THE ROOF OF MY CAR, THE REAR SUNROOF WAS SHATTERED INTO TINY PIECES LAYING ON THE SUNROOF COVER.I BELIEVE THE SUNROOF GLASS IS DEFECTIVE OR IMPROPERLY ENGINEERED AND FEEL IT IS A DANGER.THE TOYOTA DEALERSHIP BLAMED IT ON A ROCK, BUT FROM THE ADDITIONAL RESEARCH I HAVE DONE, IT IS NOT AN ISOLATED INCIDENT AND THERE IS GROWING CONCERN SURROUNDING THE SAFETY OF THESE TYPES OF SUNROOFS IN ALL TYPES OF AUTOMOBILES.I FILED AN INSURANCE CLAIM TO COVER THE DAMAGE; BUT FEEL THAT TOYOTA SHOULD TAKE RESPONSIBILITY FOR THE DAMAGE AND FEEL VERY ANXIOUS NOW DRIVING MY CAR.I DO NOT FEEL IT IS SAFE AND WORRY CONSTANTLY ABOUT THE GLASS SPONTANEOUSLY BREAKING AGAIN. | Crash: No Fire: No | 6,437 |
| May 2019 | POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE | APON ACCESLARATION , CAR HESITATE FOR A FEW SECOND, RPM GOES TO 5000 UNTIL VEHICLE SLOWLY START TO MOVE. FEELS LIKEW THER IS NO PROPER SYNCH BETWEEN ENGING AND TRANSMISSION. DANGEROUS WHEN PASSING OR AVOIDING A VEHICLE AHEAD OF YOU. THE SAME ISSUE WHILE USING THE CRUSE CONTROL, IT JUMPS FROM A FEW RPMS TO 5K + THAT ALWAYS I HAVE TO BRAKE TO AVID RAMMING A CAR AHEAD OF ME. BRAKES GET SOF THAT I HAVE TO PUMP IT A FEW TIMES. MILEAGE IS 1780 MILES. | Crash: No Fire: No | 14,800 |
| May 2019 | AIR BAGS | AND LIGHT STAY BLINKING | Crash: No Fire: No | 25 |
| May 2019 | UNKNOWN OR OTHER | MUSTY SMELL IN THE VEHICLE SINCE NOVEMBER OF 2018, VEHICLE BROUGHT TO DEALERSHIP EARLY APRIL 2019 WITH NO RESOLUTION. VEHICLE RETURNED TO DEALERSHIP EARLY MAY 2019. WATER FOUND UNDER PASSENGER CARPET ALONG WITH MOLD. ADVISED BY TOYOTA NO DEFECTIVE PARTS AND THERE IS NOTHING THEY CAN DO. | Crash: No Fire: No | 16,500 |
| May 2019 | SERVICE BRAKES | THE PRE-COLLISION SYSTEM FAILED TO ASSIST IN AVOIDING AN ACCIDENT WHEN THE CAR IN FRONT OF ME STOPPED SUDDENLY IN TRAFFIC ON A HIGHWAY. SINCE THE REPAIR, THE BRAKE WARNING INDICATOR LIGHT ON THE SPEEDOMETER SIDE OF THE INSTRUMENT CLUSTER INTERMITTENTLY ILLUMINATES AND THE BRAKE PEDAL PULSES AS IF THE ABS SYSTEM IS ENGAGING. ONCE IT STOPPED ME SUDDENLY WHILE DRIVING DOWN A BUSY CITY STREET. WENT FROM 35 TO 0 VERY SUDDENLY. I HAVE TAKEN THIS TO 2 DEALERS AND THEY SAY THERE IS NOTHING WRONG. THE SYSTEM DOES NOT INDICATE AN ERROR EVEN THOUGH THE LIGHT IS ON AND THEY TESTED WHILE IT WAS ON. I CAN RECREATE THE ISSUE BY ACCELERATING QUICKLY WHILE TURNING LEFT. SOMETIMES IT HAPPENS WHEN GOING STRAIGHT, BUT THE ONLY WAY TO GUARANTEE IT WILL HAPPEN IS TO TURN AND ACCELERATE QUICKLY. NEITHER OF THE 2 DEALERS I HAVE TAKEN IT TO HAVE FOUND THE ISSUE AND TOYOTA CUSTOMER CARE STOPPED CALLING ME BACK. | Crash: Yes Fire: No Towed | 16,000 |
| Apr 2019 | STRUCTURE | JANUARY 22, 2019 WHILE DRIVING APPROXIMATELY 75 MPH ON THE INTERSTATE THE PANORAMIC SUNROOF GLASS EXPLODED IN MY CAR. SOUNDED LIKE A SHOTGUN WHEN OFF AND THE PRESSURE I FELT IN MY BACK, I THOUGHT I GOT SHOT. GLASS TOTALLY BLEW OUT OF THE CAR WITH ONLY A COUPLE INCHES LEFT AROUND THE SIDES. NO ROCKS OR ANYTHING HIT IT. FILED A POLICE REPORT. | Crash: No Fire: No | 23,161 |
| Apr 2019 | SUSPENSION,POWER TRAIN,STRUCTURE | WHEN HIT BREAKS HARD... I HEAR A BANG/NOISE FROM REAR OF MY HIGHLANGER. ( DEALERSHIP ADMIT THIS IS ABNORMAL SOUND BUT THEY CAN'T DO ANYTHING ABOUT IT). TRANSMISSION SHIFT ROUGHLY, NOT SMOOTH SHIFTING. IF CAR IS IN DRIVE AND IM HOLDING BREAKS CAR REAR STARTS MAKING BANGING NOISE N START SHAKING. SO FAR MY CAR HAS ONLY 20K MILES ON IT . SUSPENSION IS PRETTY STIFF DOESN'T HELP WHILE DRIVING OVER POST HOLES. | Crash: No Fire: No | 15,000 |
| Mar 2019 | ENGINE | I NOTICED A HESITATION WITH THE VEHICLE WHEN I PRESSED THE GAS PEDAL. ON ONE INCIDENT ON I-288 I PRESSED THE GAS TO PASS A CAR AND IT HESITATED AND THE RPM JUMPTED TO 51/2. FINALLY THE CAR ENGAGED SO I COULD PASS. I THOUGHT IT WAS GOING TO BLOW UP. ON THE WAY HOME ON I-295 IT REPEATED AGAIN ONLY THIS TIME THE RPM JUMPED TO 4. THIS WAS ON 3/20 AND THE DEALER STILL HAS THE VEHICLE AND CAN'T FIGURE OUT THE PROBLEM. THE SERVICE MANAGER DID DRIVE IT WITH ME AND FELT THE HESITATION. | Crash: No Fire: No | 10,999 |
| Mar 2019 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER | EARLY TODAY, 3/21/19, WAS ALERTED THAT MY HATCHBACK WAS OPEN. THE CAR HAD BEEN LOCKED FOR SEVERAL HOURS, BUT WHEN I CAME OUTSIDE I WAS TOLD BY A FRIEND THAT THE HATCH HAD JUST OPENED ON IT'S OWN. ABOUT AN HOUR LATER, I WAS DRIVING AFTER DARK AND RECEIVED A BLINDSIDE MIRROR ALERT--THE CLOSEST CAR WAS AT LEAST TWO CAR LENGTHS IMMEDIATELY BEHIND ME IN THE SAME LANE. SHORTLY AFTER, THE CAUTION LIGHT CAME ON, BEEPED, THE ECO LIGHT CAME ON, IT BEEPED AGAIN AND THE ECO LIGHT WENT OFF. ABOUT 40 MINUTES LATER, I HAD THE BRIGHT HEADLIGHTS ON WITH THE AUTO DIM ENACTED. THE HEADLIGHTS WENT OUT, THE DASH LIGHTS WENT OUT, THE RADIO STAYED ON, AND THE NAVIGATION SCREEN GOT VERY BRIGHT. I HAD TO RETURN THE LIGHT CONTROL ON THE SIGNAL SWITCH AWAY FROM THE SETTING AND THEN BACK TO GET THE HEADLIGHTS AND DASH LIGHT TO COME BACK ON. ALL EVENTS EXCEPT HATCH WERE WHEN VEHICLE IN MOTION. HATCH OPENED WHILE PARKED AND EMPTY. ALL EVENTS WERE WITHIN APPROXIMATELY 2 HOURS OF EACH OTHER. 10000 MILE SERVICE HAD JUST BEEN COMPLETED 3/15/19 WITH NO CONCERNS NOTED. | Crash: No Fire: No | 11,500 |
| Mar 2019 | SEATS | THE XLE FRONT PASSENGER SEAT SITS VERY HIGH, CAUSING MY HEAD TO BRUSH UP AGAINST THE CEILING. THIS IS WILL CAUSE HEAD AND POSSIBLY NECK INJURIES IN THE EVENT OF A COLLISION. I'M NOT PARTICULARLY TALL AT 5'10', BUT ANYONE TALLER WILL HAVE A WORSE PROBLEM. THERE IS NO WAY TO LOWER THIS SEAT. I DON'T WANT TO SUFFER A HEAD INJURY JUST BECAUSE THE SEAT IS VERY HIGH. | Crash: No Fire: No | Unknown |