Complaint volume
250 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2018 Toyota Highlander Complaints
250 consumer-submitted complaints on record for the 2018 Toyota Highlander, grouped by component category.
250 Total complaints
21 Crash reports
1 Fire reports
14 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are power train, service brakes, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 21 crash reports, 1 fire report, 14 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 108 complaints, with an average reported failure mileage of 33,340 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to power train, service brakes, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2018 Toyota Highlander?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2018 Toyota Highlander
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2018 Toyota Highlander complaints?
21 Crash
1 Fire
14 Injury
0 Fatality
20 Towed
10 Medical attention
What are the most common 2018 Toyota Highlander complaint categories?
POWER TRAIN 47
SERVICE BRAKES 33
UNKNOWN OR OTHER 22
ENGINE 13
FUEL/PROPULSION SYSTEM 13
FUEL SYSTEM, GASOLINE 11
AIR BAGS 9
ELECTRICAL SYSTEM 9
STRUCTURE 6
SERVICE BRAKES, HYDRAULIC 5
250 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| May 2020 | SERVICE BRAKES | WHILE DRIVING, THE VEHICLE WAS HAVING ISSUES BRAKING AS IT WOULD NOT WANT TO COME TO A STOP. THE ENGINE LIGHT WOULD TURN ON INDICATING ISSUE BUT WOULD DISAPPEAR FROM DASHBOARD. THERE WAS AT TIMES THAT ACCIDENT WOULD ALMOST OCCUR DUE TO NOT BEING ABLE TO PROPERLY STOP. DURING THE TIME OF DRIVING THIS OCCURRED ON A HIGHWAY WHILE IN MOTION. TOOK VEHICLE TO DEALERSHIP AND COMPUTER WOULD NOT REGISTER THE ISSUE AS THE ENGINE LIGHT WAS NO LONGER ACTIVATING. EMPLOYEES TOOK VEHICLE FOR TEST DRIVER AND DETERMINED SOMETHING WAS WRONG AS HE COULD ALSO SENSE AN ISSUE WITH BRAKING. VEHICLE WAS LEFT AT THE DEALERSHIP FOR REPAIRS. *TR | Crash: No Fire: No | 10 |
| May 2020 | FUEL SYSTEM, GASOLINE | TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. A DEALER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL SHOWED NO RECALL ASSOCIATED WITH THE VIN. | Crash: No Fire: No | Unknown |
| May 2020 | FUEL SYSTEM, GASOLINE | TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED GREG LEBLANC TOYOTA, 220 S HOLLYWOOD RD, HOUMA, LA 70360, (985) 876-7210, AND WAS INFORMED THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | Unknown |
| May 2020 | ELECTRICAL SYSTEM | BLIND SPOT MONITOR ON PASSENGER SIDE WORKS INTERMITTENTLY WHEN DRIVING, ESPECIALLY ON INTERSTATE HIGHWAYS. *TR | Crash: No Fire: No | 7,762 |
| May 2020 | FUEL/PROPULSION SYSTEM | TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. MUNGENAST ALTON TOYOTA (850 E HOMER ADAMS PKWY, ALTON, IL 62002) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | Unknown |
| May 2020 | FUEL/PROPULSION SYSTEM | TOYOTA HAS NO REMEDY FOR FUEL PUMP RECALL.WITH AIRLINE TRAVEL NO GOOD WITH COUVID19,HOW CAN I SAFELY DRIVE 700-880 MILES KNOWING CAR COULD STALL AT HIGH SPEEDS? I COULD GET REAR ENDED ON INTERSTATE! WHY CAN'T TOYOTA COME UP WITH QUICK REMEDY? NOTHING HAS HAPPENED YET TO THE VEHICLE!! *TR | Crash: No Fire: No | Unknown |
| May 2020 | FUEL SYSTEM, GASOLINE | TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BAYSIDE TOYOTA (105 AUTO DR, PRINCE FREDERICK, MD 20678, (410) 535-1500) AND THE MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | Unknown |
| May 2020 | FUEL/PROPULSION SYSTEM | LEARNED OF RECALL IN JAN. 2020--SINCE THEN TOYOTA HAS NOT PROVIDED A REMEDY FOR THIS RECALL BASED ON DIRECT CONTACT WITH TOYOTA, THE DEALERSHIP I PURCHASED VEHICLE FROM,NTHSA AND MEDIA---I HAVE VERY LIMITED USE OF VEHICLE BECAUSE OF THE CHANCE FOR ACCIDENTS AND BEING STRANDED IF VEHICLE SHUTS DOWN,WOUKD LIKE TOYOTA BUY BACK VEHICLE | Crash: No Fire: No | 8,050 |
| Apr 2020 | FUEL SYSTEM, GASOLINE | TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | Unknown |
| Apr 2020 | FUEL/PROPULSION SYSTEM | TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT STATED THAT UPON MAKING A COMPLETE STOP, THE VEHICLE HESITATED TO MOVE FORWARD WHEN DEPRESSING THE ACCELERATOR. THE FAILURE OCCURRED INTERMITTENTLY WITHOUT WARNING. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LAKELAND TOYOTA (2925 MALL HILL DR, LAKELAND, FL 33810) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | 25,000 |
| Apr 2020 | VISIBILITY/WIPER | WIFE'S HIGHLANDER GOING BACK TO DEALERSHIP FOR THE SECOND TIME DUE TO WINDSHIELD WIPERS NOT WORKING | Crash: No Fire: No | 20,065 |
| Apr 2020 | FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM | PHONE SYSTEM CUTS OUT AND DOESN'T DOWNLOAD CONTACTS. BEING TOLD TOYOTA IS DOING UPDATE. THIS HAS BEEN TOLD TO ME 6-8 TIMES. I CONTINUALLY TAKE THE CAR IN FOR SERVICE. I WAS NEVER CONTACTED ABOUT A FUEL PUMP RECALL THAT CAN CAUSE A CRASH. I FOUND THE RECALL MYSELF. TO THIS DATE I HAVE NOT RECEIVED NOTICE OF THE RECALL. I FORCED TOYOTA TO GIVE ME A RENTAL CAR AND NOT A TOYOTA. THAT WAS ON MARCH 16TH. TO THIS DATE THERE IS NO FIX AND MY CAR IS SITTING IN FLORIDA. TOYOTA REFUSED TO ALLOW ME TO LEAVE IT AT THE DEALERSHIP EVEN THOUGH I LIVE IN DELAWARE. I WAS ALSO TOLD WHEN THEY DO HAVE A FIX I WOULD NEED TO GET THE CAR INTO THE DEALERSHIP WITHIN 10 DAYS, NO MATTER WHAT THE STATE OF THE COUNTRY IS. THEY WILL CANCEL MY RENTAL IF I DON'T. I DO NOT FEEL SAFE IN THIS CAR ANY LONGER SINCE I CONTINUE TO GET LIES FROM THEM ABOUT THE PHONE ISSUE AND NO INFORMATION ABOUT A RECALL. HOW DO I PROCEED WITH A COMPLAINT TO YOU AND IS THE LEMON LAW VIABLE? *TR | Crash: No Fire: No | 36,000 |
| Mar 2020 | FUEL/PROPULSION SYSTEM | TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT DISCOVERED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER NOR THE DEALER HAD BEEN NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | Unknown |
| Mar 2020 | ELECTRICAL SYSTEM | ISSUES WITH HANDS-FREE DEVICE WORKING INTERMITTENTLY. PHONE BEING USED IS IPHONE 11 MAX AND WHEN CONNECTED IT SEEMS THAT RADIO AND HANDS FREE WILL GO OFF UNTIL THEY REBOOT THEMSELVES. | Crash: No Fire: No | 14,900 |
| Feb 2020 | AIR BAGS,SERVICE BRAKES | SLAMMED ON THE BREAKS AND THE CAR KEPT GOING AND CRASHED INTO ANOTHER CAR INFRONT OF ME. THERE WAS AT LEAST 300 FEET DISTANCE FROM THE TIME I SLAMMED ON THE BREAKS TILL THE CRASH. I WAS GOING ON HIGHWAY ABOUT 50 MPH. | Crash: Yes Fire: No Towed | 21,000 |
| Feb 2020 | AIR BAGS | WE WERE INVOLVED IN A MOTOR VEHICLE ACCIDENT ON 01/25/2020 WHERE WE EXPERIENCED A FRONT IMPACT COLLISION, AND THE AIRBAGS DID NOT DEPLOY. WE WERE IN MOTION IN THE LEFT TURNING LANE OF A TWO LANE ROAD, THE ADVERSE VEHICLE PULLED OUT FROM A PARKING LOT ON THE RIGHT, CROSSED TWO LANES OF TRAFFIC RIGHT INTO THE FRONT OF OUR VEHICLE CAUSING US TO COLLIDE. THE FORCE OF THE COLLISION WAS SO HARD THAT THE ENGINE MOUNT ON THE TOP SIDE HAS BROKEN AWAY FROM THE ENGINE, I PROJECTED FORWARD AND MY GLASSES FLEW FROM MY FACE. MY WIFE AND I HAVE BUMPS AND BRUISES, ISSUES WITH OUR BACKS, SHOULDER AND WRIST PAIN. DURING THE IMPPACT THE AIRBAGS FAILED TO DEPLOY. THE INSURANCE ADJUSTER HAS DECLARED THE VEHICLE A TOTAL LOSS. WHEN WE SPOKE WITH THE BODY SHOP THEY STATED THAT THEY COULD NOT BELIEVE THAT THE AIRBAGS DID NOT GO OFF WITH THIS TYPE OF IMPACT. | Crash: Yes Fire: No Injuries: 2 Towed Medical attention | 23,340 |
| Jan 2020 | SUSPENSION,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC) | VEHICLE WAS IN PARK AND ROLLED. IT PICKED UP SPEED AS IT CONTINUED TO ROLL AND THERE WEREN'T ANY OCCUPANT. THIS TOOK PLACE IN A DRIVEWAY. THE VEHICLE ROLLS WHILE THE EMERGENCY BRAKE IS ON ALLL THE TIME AS WELL. | Crash: No Fire: No Injuries: 1 Medical attention | 25,000 |
| Jan 2020 | AIR BAGS,STRUCTURE | I WAS INVOLVED IN A MOTOR VEHICLE ACCIDENT ON 1/28/20 WHERE I SUSTAINED A DIRECT, FRONT IMPACT COLLISION, AND THE AIRBAGS FAILED TO DEPLOY. I WAS IN MOTION ON A CITY STREET, ACCELERATING FORWARD THROUGH A GREEN-LIT INTERSECTION WHEN A LARGE DODGE RAM TRUCK TURNED IN FRONT OF ME CAUSING OUR VEHICLES TO COLLIDE. THE IMPACT WAS SO HEAVY THAT IT CAUSED MY BODY TO PROJECT FORWARD AND UPWARDS. MY SON'S GLASSES FLEW OFF HIS FACE AND ALL CUPS IN CUP HOLDERS FLEW ACROSS THE CAR. MY SON COMPLAINED OF THE SEATBELT HURTING HIS SHOULDER, AND I SUSTAINED BRUISES ON MY LEGS AND ARMS. UPON THIS IMPACT, NO AIRBAGS WERE DEPLOYED. THIS CAR WAS DETERMINED BY THE ADJUSTER TO BE A TOTAL LOSS. THE INSURANCE INVESTIGATOR STATED HE WAS 'SHOCKED' THE AIRBAGS DID NOT DEPLOY ON SUCH A 'GNARLY' COLLISION. THE INSURANCE ADJUSTER REPORTED THAT HE WAS 'FLABBERGASTED' THE AIRBAGS DID NOT DEPLOY DUE TO THE SEVERITY OF THE IMPACT. | Crash: Yes Fire: No Injuries: 2 Towed | 22,000 |
| Jan 2020 | UNKNOWN OR OTHER | PRE COLLISION SYSTEM AS ADVERTISED DOES NOT FUNCTION. IT DOES NOT WARN NOR SELF BRAKE FOR IMMINENT COLLISIONS WITH VEHICLES NOR PEDESTRIANS SHOULD DRIVER FAIL TO REACT MANUALLY IN TIME. SELF TESTS USING LARGE CARDBOARD BOXES HAVE VERIFIED THIS. TOYOTA REFUSES TO REMEDY PROBLEM NOR RECOGNIZE OWNER TEST. NON FUNCTIONAL SINCE NEW, 5/2/18. SEVERAL DEALERS AND TOYOTA CUST. SERVICE CONTACTED & COMPLAINT IGNORED. ALL INSTANCES VEHICLE IN MOTION ON PUBLIC ROADWAYS. BOX TEST IN MOTION IN PARKING LOT. | Crash: No Fire: No | 100 |
| Jan 2020 | UNKNOWN OR OTHER | MY BLUETOOTH KEEPS TURNING OFF SO I AM NOT ABLE TO USE MY PHONE HANDSFREE | Crash: No Fire: No | Unknown |
| Jan 2020 | UNKNOWN OR OTHER | BLUETOOTH CONNECTIVITY DOES NOT WORK FOR OWNERS OF IPHONE 11 PRO MAX WITH THIS MAKE MODEL AND YEAR OF VEHICLE. I HAVE CONTACTED BOTH APPLE AND TOYOTA TO TRY TO RECTIFY THIS ISSUE, AS IT DIRECTLY IMPAIRS THE SAFE DRIVING OF THIS VEHICLE DUE TO NO ACCESS TO THE HANDS FREE FEATURES. I HAVE COMPLIED WITH EACH COMPANY'S DIRECTIVES AND NOTHING HAS CORRECTED THE ISSUE. I AM BEING TOLD BY APPLE THAT TOYOTA NEEDS TO UPDATE ITS BLUETOOTH SOFTWARE, AND BEING TOLD BY TOYOTA THAT IT IS AN APPLE ISSUE. I AM TIRED OF THE RUN AROUND AND I WANT THIS FIXED. | Crash: No Fire: No | 15,327 |
| Jan 2020 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL | PROBLEMS WITH MY 2018 TOYOTA HIGHLANDER ([XXX]) 1 ) LANE DEPART INDICATOR:SOMETIMES DOESN'T WORK UNTIL I'VE DRIVEN 1 OR 2 OR 4 MILES. SOMETIMES IN EVERY TRIP STOPS WORKING AS WELL AS ACTIVATES WHEN MAYBE A FOOT FROM LANE MARKERS ON BOTH SIDES OF THE CAR 2) CLIMATE CONTROL: USUALLY DOES NOT RETAIN MEMORY OF FAN SPEED, CONTROL OF PASSENGER SIDE TEMP, AND AIR FLOW DIRECTION WHEN RESTARTING THE CAR. WHEN TEMP SET ON, E.G. 69 TEMP IN CAR IS ~76-80. WHEN AIRFLOW SHOWS THE FLOW AIMED AT WINDSHIELD & FEET, MOST OF THE AIR FLOW COMES TO MY TORSO WITH MINIMAL FLOW TO OTHER 2 SITES. 3) NEED COFFEE BREAK MESSAGE: HAS COME ON TWICE WHEN ON A LONG TRIP, DISAPPEARING AFTER ~ A MINUTE, BUT SEVERAL TIMES CAME ON AFTER DRIVING ONLY 2-4 MILES. 4) FAULTY RESUMPTION OF SPEED: WHEN THE SPEED CONTROL WAS SET AT 50 MPH (ONCE) OR 60 MPH (ONCE) AND I TOGGLED THE CONTROL TO RESUME SET SPEED THE CAR SPED UP WELL BEYOND WHAT IT WAS SET AT. I HAD TO DISENGAGE THE SPEED CONTROLLER TO STOP THE ACCELERATION. HAPPENED AGAIN ~3 WEEKS AGO WHEN SPEED SET AT 35, AND WHEN I TOGGLED IT RESUME SPEED IT ROARED AHEAD UNTIL IT REACHED 45 MPH. 5) DOOR HANDLE LOCKING MECHANISM; NOT AS SENSITIVE TO LOCKING WHEN TOUCHED AS IT WAS WHEN CAR WAS NEW. UNLOCKING WHEN TOUCHING HANDLE WORKS FINE. 6) MOTOR TURNOFF WHEN AT STOPLIGHT: SELDOM WORKS. WHEN IT DOES IT TURNS ITSELF OFF AFTER AS LITTLE AS 30 SECONDS EVEN THO PRESSURE ON BRAKE PEDAL IS CONSTANT. 8) (NON-ELECTRONIC PROBLEM) THE TRANSPARENT PLASTIC COVER OVER THE DASH CONTROL SETTINGS IS DETERIORATING - - CAN?T SEE THRU IT VERY WELL IN CERTAIN WAYS THE LIGHT HITS IT 9) SPEEDOMETER READING PROBLEM: WHEN CRUISE CONTROL IS WORKING, THE DIGITAL READOUT FOR THE SPEED IS USUALLY 1-2 MPH LOWER THAN WHAT THE SPEEDOMETER DIAL SAYS IT IS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR | Crash: No Fire: No | 14,800 |
| Jan 2020 | POWER TRAIN,SERVICE BRAKES,ENGINE | SLOWLY (3-5MPH) MOVING TOWARD EXIT RAMP FROM HOSPITAL PARKING LOT. TRIED TO BRAKE BEFORE TURNING RIGHT ONTO RAMP, BUT SERVICE BRAKE DIDN'T RESPOND -- FELT LIKE I WAS JUST POUNDING THE FLOOR. VEHICLE CONTINUED TO COAST. I TURNED IT ONTO EXIT RAMP. DURING COAST DOWN RAMP THE MULTI-FUNCTION DISPLAY SHOWED "LOW BRAKE POWER" OR "BRAKE POWER LOW". VEHICLE SPEED REMAINED RELATIVELY CONSTANT. I SHIFTED INTO R (REVERSE), THINK THAT NO HARM WOULD COME TO TRANSMISSION AT THAT SPEED, BUT NOTHING HAPPENED; COAST REMAINED CONSTANT. LUCKILY NO VEHICLES WERE IN FRONT OF MINE AND NONE WERE COMING ON RT 25 BRIGHTON AVE WESTBOUND IN PORTLAND ME, SO I WAS ABLE TO STEER THE COASTING VEHICLE TO A SLOW STOP ALONG THE ROAD'S EDGE (BUT STILL HALFWAY INTO THE TRAVEL LANE). THEN THE MULTI-FUNCTION DISPLAY TOLD ME THAT THE VEHICLE'S ENGINE HAD BEEN TURNED OFF (NOT BY ME). A CITY BUS CAME ALONG ABOUT ONE MINUTE LATER; IF IT HAD COME BY ONE MINUTE BEFORE THAT THERE WOULD HAVE BEEN A COLLISION WITH MY VEHICLE. AFTER WAITING TO RECOVER FROM THE SHOCK OF THAT EVENT, I STARTED THE VEHICLE AND TESTED THE BRAKES, AND THEY SEEMED NORMAL AND THERE WERE NO UNUSUAL LIGHTS ON MESSAGES ON THE VEHICLE DISPLAYS. I TRIED DRIVING IT CAREFULLY, AND IT SEEMED NORMAL, SO I DROVE IT OFF BRIGHTON AVE AND ULTIMATELY GOT IT HOME IN BUXTON WITHOUT ANY MORE ADVERSE EVENTS. TODAY I LOOKED AT THE BRAKE FLUID RESERVOIR AND IT WAS NORMAL (1/4 INCH BELOW MAX). I'M HAVING IT TOWED TO THE DEALERSHIP WHERE I BOUGHT IT ON MARCH 1, 2018 AND WILL NOT DRIVE IT AGAIN UNTIL THEY TELL ME IT HAS BEEN FIXED. | Crash: No Fire: No | 12,880 |
| Oct 2019 | STRUCTURE,UNKNOWN OR OTHER,SERVICE BRAKES | WHEN PULLING INTO A PARKING PLACE, SLOWLY, WITH RIGHT FOOT ON THE BRAKE, GETTING READY TO STOP BEFORE THE CURB, THE CAR ACCELERATED, JUMPED THE CURB GOING OVER THE SIDEWALK AND HIT THE BUILDING. MY RIGHT FOOT WAS STILL ON THE BRAKE WHEN IT STOPPED. THIS HAPPENED IN A DOCTORS OFFICE PARKING LOT. AIR BAGS DID NOT INFLATE. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 12,300 |
| Oct 2019 | FUEL/PROPULSION SYSTEM | WHEN FILLING THE VEHICLE WITH GAS, AFTER THE GAS PUMP SHUTS OFF, GAS COMES SURGING BACK OUT OFF THE FILLER NECK WITH ENOUGH FORCE TO SPLASH ON WHOMEVER IS FILLING THE VEHICLE. THIS HAPPENS AT MULTIPLE GAS STATIONS AND DIFFERENT PUMPS WITH DIFFERENT FLOW RATES. EACH TIME, THE HANDLE IS EITHER BEING HELD BY HAND OR BY LATCH ON PUMP HANDLE. WHEN THE TANK IS FULL, PUMP SHUTS OFF AND GASOLINE HAS CEASED TO FLOW FROM THE NOZZLE, THE GASOLINE THEN IMMEDIATELY SURGES BACK OUT OF THE VEHICLE. THERE IS ENOUGH GAS THAT COMES BACK OUT TO MAKE A PUDDLE ON THE GROUND. DEALER DIAGNOSED AND REPLACED A FAULTY VENT VALVE. AFTER TWO MONTHS THE PROBLEM IS HAPPENING AGAIN. HAVE PROVIDED VIDEO EVIDENCE TO THE DEALER. DEALER REFUSES TO ESCALATE OR RECOGNIZE IT AS A SAFETY CONCERN. REFUSES TO PROVIDE LOANER VEHICLE WHILE VEHICLE IS DIAGNOSED AND REPAIRED. DUE TO THE NATURE OF THIS SAFETY ISSUE AND HIGH PROBABILITY OF CONTAMINATION FROM GASOLINE AND ENVIRONMENTAL CONCERNS COMPOUNDED BY THE RECURRENT NATURE OF THIS ISSUE, I FEEL THIS NEEDS TO BE ELEVATED EXPEDIENTLY. | Crash: No Fire: No | 12,000 |