Complaint volume
250 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2018 Toyota Highlander Complaints
250 consumer-submitted complaints on record for the 2018 Toyota Highlander, grouped by component category.
250 Total complaints
21 Crash reports
1 Fire reports
14 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are power train, service brakes, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 21 crash reports, 1 fire report, 14 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 108 complaints, with an average reported failure mileage of 33,340 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to power train, service brakes, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2018 Toyota Highlander?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2018 Toyota Highlander
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2018 Toyota Highlander complaints?
21 Crash
1 Fire
14 Injury
0 Fatality
20 Towed
10 Medical attention
What are the most common 2018 Toyota Highlander complaint categories?
POWER TRAIN 47
SERVICE BRAKES 33
UNKNOWN OR OTHER 22
ENGINE 13
FUEL/PROPULSION SYSTEM 13
FUEL SYSTEM, GASOLINE 11
AIR BAGS 9
ELECTRICAL SYSTEM 9
STRUCTURE 6
SERVICE BRAKES, HYDRAULIC 5
250 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Feb 2019 | ENGINE | SINCE THE FIRST DAY OF OWNERSHIP (07/27/2018, THIS VEHICLE HAS THE VERY PUNGENT ODOR OF ANTIFREEZE COMING FROM OUTSIDE THE VEHICLE, DRIVER SIDE.AFTER THE ENGINE REACHES NORMAL OPERATING TEMPERATURE. THERE ARE NO VISIBLE SIGNS OF COOLANT LEAKING, EITHER ON THE PAVEMENT OR INSIDE THE ENGINE COMPARTMENT. THERE IS NO ODOR INSIDE THE CAR INDICATING A LEAKING HEATER CORE. THE CAR IS ONLY EIGHT MONTHS OLD AND 4800 MILES.THIS VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP THREE TIMES WITH NO SOLUTION YET. | Crash: No Fire: No | Unknown |
| Jan 2019 | UNKNOWN OR OTHER,LANE DEPARTURE | WHEN VEHICLE IS IN MOTION BLIND SPOT MONITORING SYSTEM INTERMITTENTLY DETECTS VEHICLES AND HAS CAUSED ME TO CUTOFF VEHICLES THAT ARE ON THE PASSENGER SIDE DUE TO NO DETECTION. DEALER IS UNABLE TO DO ANYTHING SINCE THERE IS NO SYSTEM FAILURE BUT IT IS A SAFETY ISSUE AND WILL CAUSE DRIVERS TO CUTOFF OR TURN INTO VEHICLES THAT ARE IN THERE BLIND SPOTS. THIS HAPPENS ON CITY AND HIGHWAY DRIVING AND CAN FAIL AT ANYTIME WITHOUT NOTICE. | Crash: No Fire: No | 2,044 |
| Jan 2019 | UNKNOWN OR OTHER | DURING THE WINTER OR WHEN THE ROAD IS WET OR MUDDY, THE RADAR CONTROLLED CRUISE CONTROL , AND OTHER SAFETY FEATURES SHUT DOWN. THIS RESULTS IN DANGER TO THE PASSANGERS WHO ARE TOLD ON THE IN DASH SCREEN TO STOP AND CLEAN THE SENSORS. MY BACK UP CAMERA WAS CLOUDED AND DID NOT SHOW A CAR BEHIND ME AND I BACKED INTO IT RESULTING IN COSTLY REPAIRS. | Crash: Yes Fire: No | 15,000 |
| Jan 2019 | STRUCTURE | I PURCHASED BRAND NEW TOYOTA HIGHLANDER 2018 ON OCT. 20, 2018 BUT THE RATTLE (CLICKING) NOISE FROM PASSENGER DOOR SIDE (B-PILLAR). I CAN HEAR THE NOISE MOSTLY WHILE I AM DRIVING ON THE HIGHWAY. I DO NOT HAVE ANY CRASH AND ACCIDENT. | Crash: No Fire: No | 20 |
| Dec 2018 | SEAT BELTS | THE INCIDENT INVOLVES A 2018 TOYOTA HIGHLANDER V6 AWD THAT WAS PURCHASED NEW ON JUNE 1, 2018. AS MY 12 YEAR OLD SON WAS BUCKLING HIMSELF INTO THE 2ND ROW DRIVER-SIDE SEAT TODAY, THE SEAT BELT RIPPED APART IN HIS HANDS. THE SUDDEN-MOTION LOCKING MECHANISM NEVER ENGAGED, AND NO UNDUE FORCE (EXCEPT FOR WHAT ONE WOULD EXPECT FROM A NORMAL 12 YEAR OLD) WAS APPLIED WHEN PULLING THE SEATBELT FROM ITS STOWED POSITION. WHEN I PERSONALLY INSPECTED THE REMAINING SEVEN (7) SEATBELTS, BOTH THE 3RD ROW DRIVER-SIDE AND PASSENGER-SIDE SEATBELTS FAILED UNDER MINIMAL STRESS (FAR LESS THAN MY FULL BODY WEIGHT OR STRENGTH). | Crash: No Fire: No | 5,445 |
| Nov 2018 | ENGINE | AFTER VEHICLE HAS WARMED UP ENGINE RPM SPEED DROPS TO NEAR 500 WHEN BRAKE ENGAGED AT STOP LIGHTS AND VEHICLE IDLES ROUGH AND ATTEMPTS TO STALL. SHIFTING TO NEUTRAL BRINGS RPM SPEED BACK UP AND IDLES SMOOTH AGAIN. PROBLEM OCCURS DAILY OVER LAST TWO MONTHS. VEHICLE IS NEAR NEW, 1750 MILES. AUTO STOP START FEATURE IS NOT ENGAGED. TAKEN TO DEALER WHO ADVISED NO PROBLEM FOUND. RETURNING TO DEALER AGAIN FOR ANOTHER TRY AND HOPEFULLY BETTER RESULTS. | Crash: No Fire: No | 1,750 |
| Nov 2018 | UNKNOWN OR OTHER | SUNROOF EXPLODED WHILE DRIVING ~ NO INCIDENT OF FLYING DEBRIS | Crash: No Fire: No | 8,000 |
| Oct 2018 | ELECTRICAL SYSTEM | THE RADIO SHORTED OUT DISABLING ALL COMPUTER APPS I WAS TOLD BY MIDTOWN TOYOTA IT WILL TAKE A WEEK FOR NEW RADIO TO ARRIVE | Crash: No Fire: No | 5,900 |
| Oct 2018 | ENGINE | TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT NOTICED FLUID LEAKING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO TOYOTA OF BOWIE (16700 GOVERNOR BRIDGE RD, BOWIE, MD 20716) WHERE IT WAS DIAGNOSED THAT THE ENGINE GASKET WAS NOT SEALED CORRECTLY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,200. THE VIN WAS NOT PROVIDED. | Crash: No Fire: No | 4,200 |
| Sep 2018 | STRUCTURE | I PURCHASED A NEW TOYOTA HIGHLANDER FROM MASSEY TOYOTA IN KINSTON, NC IN MAY OF 2018. ON AUGUST 11, 2018, THE REAR HATCH GLASS SPONTANEOUSLY EXPLODED AND FELL OUT OF THE CAR WHILE IT WAS SITTING UNTOUCHED IN THE DRIVEWAY OF THE OWNERS HOME. THE WEATHER WAS CLEAR AND WARM. TOYOTA INITIALLY REFUSED TO COVER THIS UNDER THE TOYOTA NEW CAR WARRANTY, HOWEVER FINALLY THEY AGREED TO COVER THE WINDOW. A FEW DAYS LATER MY WIFE STARTED NOTICING A SQUEAK AND RUBBING NOISE COMING FROM THE BACK HATCH WHEN THE CAR WAS WAS WARM FROM THE SUN. AFTER TAKING THE CAR BACK NUMEROUS TIMES TO THE DEALER. THE TOYOTA SERVICE DEPARTMENT DISCOVERED THAT THE BACK HATCH/BACK DOOR WAS RUBBING NEAR THE SPOILER AREA OF THE HING, AT SUCH A FORCE TO CAUSE PAINT TO COME OFF THE AREA. THE SERVICE MANAGER AGREED THAT THIS WAS A MANUFACTURER DEFECT AND THAT TOYOTA WAS REQUIRED TO COVER THIS NEW CAR DEFECT. HOWEVER, AFTER HAVING THE CAR FOR 2 WEEKS TOYOTA REFUSED TO COVER THE MANUFACTURE DEFECT. IN CONCLUSION, THE 2018 TOYOTA HIGHLANDER MODEL HAS A DEFECT THAT RESULTS IN THE BACK REAR DOOR & SPOILER TO RUB AND RESULTS IN THE BACK HATCH GLASS BREAKING AND EVEN FURTHER DAMAGE TO THE PAINT AND BODY OF THE VEHICLE. TOYOTA HAS SHOWN A THEY CAN NOT BE TRUSTED TO FULFILL THEIR OBLIGATION TO NEW CAR CUSTOMERS. | Crash: No Fire: No | 1,215 |
| Aug 2018 | SERVICE BRAKES | RECEIVED NOTIFICATION OF OF SAFETY RECALL FOR HIGHLANDER 2018 NHTSA RECALL NO 18V-211 VACUUM PUMP. CAR WAS TESTED AT DEALER ON JUN 13TH, AND IT WAS DETERMINED THAT THE VEHICLE NEED THE REPAIR. VACUUM PUMP NEEDS TO BE REPLACED. REPLACEMENT PART WAS ORDERED BUT IT HAS NOT BEEN AVAILABLE, ITS BEEN 10 WEEKS. THE CAR PRESENTED FAILURE FOR THIS PROBLEM 4 WEEKS AGO. IT IS NOT LONGER SAFE TO DRIVE IT. TOYOTA HAS NOT PROVIDED AN ESTIMATE REPAIR DATE, CAR IS AT THE DEALERSHIP SINCE AUGUST 6TH. | Crash: No Fire: No | 6,000 |
| Aug 2018 | SERVICE BRAKES | TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V211000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PRICE TOYOTA (168 N DUPONT HWY, NEW CASTLE, DE 19720, (302) 322-8600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. | Crash: No Fire: No | Unknown |
| Jul 2018 | UNKNOWN OR OTHER | I HAD JUST MADE A LEFT HAND TURN. I WASN'T GOING MORE THAN 40 MPH. I DIDN'T HAVE ANY CARS NEXT TO ME OR IN FRONT OF ME WHEN I HEARD A LOUD EXPLOSION. I PULLED OVER BECAUSE I ASSUMED SOMETHING HIT MY CAR, BUT DIDN'T SEE ANY BODY DAMAGE. I STARTED DRIVING AGAIN AND COULD HEAR AIR COMING IN LIKE A WINDOW WAS DOWN WHEN I REALIZED IT WAS COMING FROM MY SUNROOF. I PULLED BACK THE SUN SHADE TO LOOK AT THE SUNROOF WHEN I SAW MY SUNROOF WAS SHATTERED. I PULLED OVER AGAIN TO LOOK AT IT AND DIDN'T SEE ANY ROCK OR OBJECT THAT WOULD HAVE BROKEN THE SUNROOF. THE SUNROOF HAD A HOLE AND THE GLASS WAS SOLDERED THROUGHOUT. IT ACTUALLY EXPLODED ON OWN. | Crash: No Fire: No | 5,100 |
| Jul 2018 | UNKNOWN OR OTHER | THE BLIND SIDE MONITOR, BSM, ON THE PASSENGER SIDE DOES NOT WORK! IT DOES NOT CONSISTENTLY DETECT LARGE SEMI-TRUCKS, LARGE PICKUP TRUCKS, SOME SUV VEHICLES AND RANDOM CARS. THE BSM ON THE DRIVER'S SIDE OF THE VEHICLE WORKS VERY WELL. I HAVE BEEN TOLD BY THE TOYOTA DEALERSHIP THAT THIS IS HAPPENING TO 2018 COROLLA'S AND ALSO THE HIGHLANDER. THIS IS VERY DANGEROUS SINCE THE SYSTEM DOES NOT SHOW A LARGE VEHICLE IN YOUR BLINDSPOT AS ADVERTISED AND COULD LEAD TO A SERIOUS ACCIDENT. I PRESENTED THE SERVICE DEPARTMENT OF TOYOTA VIDEO FILES SUBSTANTIATING BY CONCERNS AND THE IMMEDIATELY CALLED FOR A TOYOTA CORPORATION FTS WHO REQUESTED MY VEHICLE FOR THEIR REVIEW. THE SERVICE MANAGER STATED THAT THEY DID INDEED REPLICATE THE FAILURE MODE WITH THE TOYOTA CORPORATION REPRESENTATIVE BUT THE TOYOTA REPRESENTATIVE SAID THE SYSTEM IS WORKING AS DESIGNED! SO TOYOTA HAS A BSM THAT WILL NOT SENSE A SEMI-TRUCK IN YOUR BLIND SPOT ON THE PASSENGER SIDE BUT WILL ON THE DRIVE SIDE. I PERCEIVE THAT TO BE A PROTECT TOYOTA LIABILITY RESPONSE NOT A SAFETY ISSUE FOCUS. I HAVE SEVERAL VIDEO FILES DOCUMENTING THE BSM NOT WORKING WHICH I WOULD BE WILLING TO SHARE. THE FILES ARE MOV FORMAT AND NOT A FORMAT LISTED AS UPLOAD ABLE IN YOUR SYSTEM. THE BSM MONITOR HAS NOT WORKED APPROPRIATELY SINCE I PURCHASED THE VEHICLE MARCH 8, 2018. THE DENIAL BY THE TOYOTA FTS WAS WEDNESDAY, JULY, 18, 2018. | Crash: No Fire: No | 500 |
| Jul 2018 | AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES | RECENTLY INVOLVED IN AN ACCIDENT WHEN GOING IN REVERSE. THE SRS ALARM MALFUNCTIONED AND THE AIRBAGS DID NOT DEPLOY. THE REVERSE BRAKING SYSTEM DID NOT INDICATED THAT I WAS CLOSE TO THE OBJECT. | Crash: Yes Fire: No | 2,200 |
| Jul 2018 | AIR BAGS,UNKNOWN OR OTHER,SERVICE BRAKES | I WAS RECENTLY IN A VEHICLE ACCIDENT IN MY 2018 TOYOTA HIGHLANDER WITH THE PRE-COLLISION SYSTEM. THE PRE-COLLISION SYSTEM WAS WORKING WELL THROUGH OUT OUR TRIP BUT UNFORTUNATELY DID NOT WORK WHEN IT WAS MOST NEEDED. WE WERE INVOLVED IN A PILE UP ON INTERSTATE I-5 GOING AT LEAST 45MPH AND NOTICED THAT THE PRE-COLLISION SYSTEM THAT IS SO MUCH BEING ADVERTISED DID NOT WORK AT ALL. THERE WAS NO WARNING WHAT SO EVER AND DEFINITELY DID NOT BREAK ON IT'S OWN AS ADVERTISED. AT THE TIME OF THE HIT THE AIRBAGS DEPLOYED A LITTLE TO LATE AT LEAST THE PASSENGER ONE WHERE I WAS SITTING. I AM AWARE THAT WE SHOULD NOT RELY ON THOSE ITEMS BUT I SURE WISH IT WOULD HAVE WORKED THE WAY IT WAS INTENDED TO DO SO. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 3,000 |
| Jun 2018 | UNKNOWN OR OTHER | ON JUNE 11, 2018 I WAS DRIVING MY 2018 TOYOTA HIGHLANDER (THAT WAS PURCHASED ON JANUARY 31, 2018) ON I-40 NEAR BURLINGTON, NC WHEN THE MOONROOF ON MY CAR SUDDENLY SHATTERED. I HAD THE VISOR CLOSED ON THE MOONROOF SO NO GLASS ENTERED THE CABIN. THE ENTIRE MOONROOF SHATTERED AND THERE WAS A HOLE TOWARDS THE REAR OF THE MOONROOF. IT WAS A CLEAR DAY AND THE PAVEMENT WAS LEVEL. I DID NOT SEE ANY OBJECTS FROM THE ROAD APPROACH MY CAR PRIOR TO THE MOONROOF SHATTERING. LATER THAT DAY I TOOK THE VEHICLE TO MY CAR DEALER AND WAS TOLD THAT IT LOOKED LIKE AN IMPACT HAD CAUSED THE MOONROOF TO SHATTER. I HAD THE MOONROOF REPAIRED BY THE DEALER AT A COST OF $968. I LEARNED FROM RESEARCH ON THE INTERNET THAT THERE HAVE BEEN NUMEROUS INCIDENTS OF SHATTERING SUNROOFS/MOONROOFS INVOLVING MULTIPLE MANUFACTURERS. I REPORTED THE SITUATION TO TOYOTA'S NATIONAL CUSTOMER SERVICE CENTER. I EXPRESSED MY CONCERN ABOUT HOW THE MOONROOF CAN SHATTER ON THE SUNROOF WHEN I DID NOT SEE ANYTHING THAT COULD HAVE CAUSED THAT TYPE OF DAMAGE AND THAT I WAS AWARE THAT TOYOTA AND OTHER MANUFACTURERS HAD EXPERIENCED PROBLEMS WITH SUNROOFS/MOONROOFS. I PROVIDED PHOTOGRAPHS OF THE MOONROOF. AFTER INITIAL BEING TOLD THAT MY SITUATION WOULD BE HANDLED AT NO CHARGE TO ME, I WAS DIRECTED TO A CUSTOMER SERVICE REPRESENTATIVE WHO I WAS TOLD WAS SPECIFICALLY ASSIGNED TO ADDRESS THESE TYPES OF CLAIMS. THAT REPRESENTATIVE ADVISED ME THAT THE MOONROOF SHATTERING WAS CAUSED BY AN "OUTSIDE INFLUENCE" AND THAT TOYOTA WAS NOT RESPONSIBLE FOR FIXING THE MOONROOF. HE FURTHER ADVISED THAT THERE WAS NO "PROGRAM" IN EXISTENCE THAT WOULD ALLOW MY VERHICLE TO REPAIRED AT NO CHARGE TO ME. I ASKED THE REPRESENTATIVE IF TOYOTA'S POSITION WAS THAT THE MOONROOF WAS FUNCTIONING PROPERLY WHEN IT SHATTERED BASED ON SOME UNKNOWN AND UNDEFINED "OUTSIDE INFLUENCE" AND I WAS THAT IT WAS NOT THE CASE. | Crash: No Fire: No | 11,500 |
| Jun 2018 | AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM | TOYOTA SINNE | Crash: No Fire: No | Unknown |
| Jun 2018 | UNKNOWN OR OTHER | I WAS DRIVING ON A ROAD WITH TWO LANES SOUTHBOUND. NO ONE WAS IN FRONT OF ME IN EITHER LANE. A CAR WAS IN THE PROCESS OF MAKING A RIGHT TURN FROM THE SHOULDER. IT WAS NOT ON THE HIGHWAY NOR WAS IT HEADED BACK TOWARD THE HIGHWAY. THE PRE-COLLISION SYSTEM ATTEMPTED TO BRING ME TO A SCREECHING HALT WITHOUT WARNING AND FOR NO APPARENT REASON. I SUDDENLY WENT FROM 65 MPH TO ABOUT 20 MPH. FORTUNATELY, THERE WAS NO ONE BEHIND ME. THEY WOULD HAVE BEEN AS SHOCKED AS I WAS BY THE ACTION OF MY VEHICLE AND PROBABLY WOULD HAVE REAR-ENDED ME. | Crash: No Fire: No | 1,600 |
| Jun 2018 | STEERING,WHEELS | MY VEHICLE CANNOT BE ALIGNED. THIS IS A VERY DANGEROUS DRIVING CONDITION. ESPECIALLY ON WET ROADS. TOYOTA HAS HAD 5 PLUS ATTEMPTS TO CORRECT THIS.VEHICLE WAS DRIVEN BY 2 TOYOTA HEADQUARTERS SPECIALIST. THEY DEEMED THE VEHICLE SAFE TO DRIVE. 48HRS AFTER IT WAS TAKEN TO ANOTHER DEALERSHIP. THIS DEALERSHIP FOUND THE FRONT DRIVER SIDE WHEEL TOE OUT SEVERELY. THEY CORRECTED THE MISALIGNMENT. AT LEAST ON PAPER THATS THE WAY IT LOOKED UNTIL ON MY WAY HOME FROM THE DEALERSHIP THIS VEHICLE PULLED ME INTO ON COMING TRAFFIC. | Crash: No Fire: No | 7,616 |
| May 2018 | VEHICLE SPEED CONTROL | TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. WHILE DRIVING 55 MPH, ANOTHER VEHICLE PULLED IN FRONT OF THE CONTACT'S VEHICLE IN INCLEMENT WEATHER AND SPLASHED WATER ONTO THE FRONT END OF THE VEHICLE. AS A RESULT, THE CRUISE CONTROL MALFUNCTIONED AND THE CONTACT'S VEHICLE EXPERIENCED UNINTENDED ACCELERATION. THE FAILURE OCCURRED WITHOUT WARNING. THE DEALER (PERUZZI TOYOTA, 2601 BETHLEHEM PIKE, HARTFIELD, PA) WAS CALLED AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000. | Crash: No Fire: No | 12,000 |
| May 2018 | UNKNOWN OR OTHER | I BOUGHT A 2018 TOYOTA HIGHLANDER FROM A DEALERSHIP BRAND NEW APPROXIMATELY ONE MONTH AGO. THE CAR HAS LESS THAN 1500 MILES ON IT. I WAS DRIVING ON THE FREEWAY AND MY REAR PASSENGER TIRE BLEW OUT. THERE IS A HOLE IN THE TIRE. THERE IS NO OBJECT IN THE TIRE AND I DIDN'T SEE ANYTHING THAT I RAN OVER. THERE IS NO DAMAGE TO THE BODY OR THE TIRE WELL. | Crash: No Fire: No | 1,500 |
| May 2018 | SUSPENSION,WHEELS,UNKNOWN OR OTHER | TOOK MY 2018 HIGHLANDER TO HAVE THE 5000 MILE SERVICE DONE. UPON ENTERING THE SERVICE DEPARTMENT I SPOKE WITH ONE OF THE CERTIFIED TECHNICIANS. I TOLD HIM MY VEHICLES IS PULLING TO THE LEFT. THEY THEN DID A ALIGNMENT AND TIRE ROTATION. AFTER LEAVING MIKE WOOD TOYOTA OF UNIONTOWN I NOTICED THAT MY VEHICLE WAS NOW PULLING TO THE RIGHT. WHEN I GOT HOME I EXAMINED THE TIRES CLOSELY ONLY TO NOTICE THE TIRES WERE CUPPED AND STARTING TO FEATHER OUT ON THE INNER AND OUTTER EDGES. I THEN SCHEDULED ANOTHER APPOINTMENT TWO DAYS LATER SHOWING THE DEALERSHIP SERVICE DEPARTMENT MY FINDINGS. THE SERVICE TECH GOT IN AND TOOK A RIDE WITH ME. HE ALSO DROVE MY 18 HIGHLANDER. HE OBSERVED MY VEHICLE PULLING AND THE CUPLING AND FEATHERING OF MY TIRES. HE STATED THAT THE TIRES SHOULD NOT HAVE DONE THAT IN 5000 MILES. I AM WAITING NOW TO SEE IF TOYOTA IS GOING TO REPLACE MY TIRES. OR IF THE TIRES ARE DEFECTIVE | Crash: No Fire: No | 5,076 |
| Mar 2018 | UNKNOWN OR OTHER | PCS (PRE COLLISION SYSTEM) AND PEDESTRIAN DETECTION SYSTEM DO NOT FUNCTION AS ADVERTISED BY THE MANUFACTURE AND ASSURED BY THE DEALER. THERE IS NO INDICATION OR ANY EVIDENCE THAT SUCH A SYSTEM EXISTS IN THE CAR. THEREFORE, IT GIVES YOU A FALSE SENSE OF SECURITY. | Crash: No Fire: No | 600 |
| Jan 2018 | UNKNOWN OR OTHER | I WAS TRAVELING ON HIGHWAY 78 BY STONE MOUNTAIN AND HEARD A LOUD BANG. THE CAR BEHIND ME SIGNALED TO ME TO STOP. HE SAID SOMETHING FLEW OFF MY CAR AND HIT HIS WINDSHIELD. I COULD NOT IMMEDIATELY FIGURE OUT WHAT HAD HAPPENED. I DECIDED TO LOOK AT THE SUNROOF AND DISCOVERED THAT IT HAD SHATTERED. THIS HAPPENED ABOUT 11:30 PM THE SAME DAY I BOUGHT THE CAR. | Crash: No Fire: No | 140 |