Complaint volume
756 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2018 Ford Edge Complaints
756 consumer-submitted complaints on record for the 2018 Ford Edge, grouped by component category.
756 Total complaints
16 Crash reports
3 Fire reports
18 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are engine, engine and engine cooling, power train. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 16 crash reports, 3 fire reports, 18 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 341 complaints, with an average reported failure mileage of 69,078 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to engine, engine and engine cooling, power train?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2018 Ford Edge?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2018 Ford Edge
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2018 Ford Edge complaints?
16 Crash
3 Fire
18 Injury
0 Fatality
39 Towed
8 Medical attention
What are the most common 2018 Ford Edge complaint categories?
ENGINE 305
ENGINE AND ENGINE COOLING 125
POWER TRAIN 38
ENGINE AND ENGINE COOLING,ENGINE 28
POWER TRAIN,ENGINE 22
UNKNOWN OR OTHER 22
BACK OVER PREVENTION 16
ELECTRICAL SYSTEM 15
STRUCTURE 14
EXTERIOR LIGHTING 12
756 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jul 2019 | UNKNOWN OR OTHER | PROBLEM WITH TRANSMISSION HAS BEEN CHANGE FEW MONTHS AGO SUV CONTINUE SHOT DOWN BATTERY DRAIN CHANGE TWICE.I WAS TOLD BY FORD MECHANICS SIX SENSES TRUCKING SYSTEM DRAINS BATTERY TRUCKING SYSTEM NEEDS TO BE DISCONNECTED MAY BE WILL FIX SHOT DOWN PROBLEM | Crash: No Fire: No | 14,000 |
| Jul 2019 | ENGINE | 2018 FORD EDGE WITH 25,000 MILES, TOOK IT TO THE DEALER WITH A CHECK ENGINE LIGHT AND THE SERVICE DEPT TOLD ME THE ENGINE IS DEFECTIVE AND WILL NEED TO BE REPLACED. | Crash: No Fire: No | 25,000 |
| Jul 2019 | UNKNOWN OR OTHER | WHILE TRAVELLING IN THE LEFT LANE, OF A THREE LANE HIGHWAY, NEXT TO A SEMI-TRACTOR TRAILER, THE TRUCK CHANGED LANES INTO MY LANE. I WAS FULLY IN THE LANE WHEN HE SIGNALED A CHANGE AND BEGAN TO MOVE OVER. I ACTIVATED THE VEHICLE HORN AND BRAKED HARD BUT, IT WAS APPARENT THAT HE NEVER HEARD THE HORN AS THE OPERATOR CONTINUED INTO MY LANE. THIS HAS HAPPENED TWICE IN THE LAST YEAR. (SAME SCENARIO) (THE VEHICLE HORN IS ABOUT AS LOUD AS A 1965 VW BEETLE.) I BROUGHT THIS FORD EDGE TO SUNNY SIDE MOTORS, HOLDEN, MA. I WAS INFORMED, AND PROVIDED A FORD COMPUTER PRINTOUT THAT THIS THAT THIS YEAR 2018 EDGE, HAD ONE OF THE TWO HORNS DELETED BY THE MANUFACTURER. INSTEAD OF THE TWO, HI/LO HORNS PROVIDED ON THIS AND ALL OTHER VEHICLES FOR MANY MANY YEARS, MY 2018 EDGE HAS ONLY ONE HORN. THIIS HORN IS ABSOLUTELY ANEMIC AND CAN NOT BE HEARD IN TRAFFIC AND I BELIEVE THIS IS AN UNACCEPTABLE, SERIOUS SAFETY HAZARD. HAD IT NOT BEEN FOR MY SKILLED EMERGENCY EVASIVE MANEUVERS, THERE SURELY COULD HAVE HAD DISASTROUS RESULTS. ( I HAVE HAD MANY YEARS TRAINING IN EMERGENCY VEHICLE OPERATION.) THIS IS A SERIOUS SAFETY HAZARD!!!!! | Crash: No Fire: No | 7,500 |
| Jun 2019 | SUSPENSION,WHEELS | WHILE DRIVING UNDER NORMAL CONDITIONS AT 30 MPH THE BALL JOINT SEPARATED FROM THE WHEEL CAUSING THE WHEEL TO TURN FREELY. THE VEHICLE VIOLENTLY TURNED TO THE RIGHT UNTIL IT STOPPED. | Crash: Yes Fire: No Towed | 21,000 |
| Jun 2019 | STRUCTURE | CPSC: I OWN A 2018 FORD EDGE THAT HAS A HANDS FREE LIFT GATE. WHILE THE GATE IS OPEN AND I AM LOADING OR REMOVING CARGO FROM THE CARGO AREA, THE LIFT GATE CLOSES ON ITS OWN. THE FIRST IT CLOSED I BACKED QUICKLY BUT DID NOT LOWER MY QUICK ENOUGH FROM BANGING IT REAL HARD WHICH LUCKILY ONLY RESULTED IN A LUMP ON THE BACK OF MY HEAD. *DT THE CONSUMER STATED THE VEHICLE WAS REPAIRED BUT, THE FAILURE PERSISTED. THE DEALER WAS UNAWARE OF HOW TO REPAIR THE VEHICLE.*JS | Crash: No Fire: No Injuries: 2 | Unknown |
| May 2019 | SEATS | WHILE ON A 2 1/2 HR TRIP ON THE HIGHWAY, THE HEATER IN THE DRIVER'S SEAT GOT SO HOT I HAVE SECOND DEGREE BURNS ON MY UPPER LEG AND BUTTOCK. SO FAR, IT HAS REQUIRED TO VISITS TO MY DOCTOR FOR TREATMENT. THE MANAGER AT THE DEALER WHERE I PURCHASED THE VEHICLE TELLS ME HE HAS NEVER HEARD OF A HEATER GETTING THAT HOT, AND DOES NOT BELIEVE THAT IS HOW I WAS BURNED. THEY SAID THEY CAN'T FIND ANYTHING WRONG WITH IT AND THEY WILL NOT DO ANYTHING TO ENSURE IT DOES NOT HAPPEN AGAIN. | Crash: No Fire: No Injuries: 1 Medical attention | 25,000 |
| May 2019 | POWER TRAIN | LOSS OF TRANSMISSION POWER, LIKE AS IF THE TRANSMISSION CANT DECIDE WHICH GEAR TO BE IN, THEN WHEN IT SELECTS THE GEAR IT SLAMS INTO GEAR SO HARD THAT IT FEELS LIKE YOU HAVE BEEN HIT FROM BEHIND BY A TRUCK. THIS HAS HAPPENED WHILE DRIVING IN STOP AND GO TRAFFIC, WHEN DRIVING THRU A DIP IN THE ROAD,AND MOST DISTURBINGLY WHILE DRIVING UP A LONG STEEP HILL. | Crash: No Fire: No Injuries: 2 | 9,000 |
| May 2019 | STRUCTURE | THE DRIVER SIDE DOOR IS SPLITTING AT THE DOOR CHECK. AFTER INVESTIGATING, THE DOOR STOP DOES NOT HIT THE STOP WHEN THE DOOR IS IN THE OPEN POSITION AND IT PUTS PRESSURE ON THE DOOR CHECK FATIGUING THE METAL. A CLAIM WAS FILED WITH FORD MOTOR COMPANY BUT THEY ARE DENYING THE CLAIM. THE CONTINUED FATIGUE ON THE DOOR CHECK WILL EVENTUALLY CAUSE IT TO FAIL. | Crash: No Fire: No | 12,356 |
| May 2019 | STRUCTURE | IN DECEMBER 2018 WE NOTICED THE DRIVER SIDE DOOR SPLITTING AT THE DOOR CHECK. IT WAS TAKEN TO A DEALER WHO NOTED THE PASSENGER SIDE DOOR WAS DOING THE SAME THING. THEY CAME BACK 2 MONTHS LATER AND SAID IT WAS CUSTOMER ABUSE. IT WAS THEN TAKEN TO A LOCAL MECHANIC WHO FOUND THE DOOR STOP WAS NOT HITTING THE STOP BEFORE PUTTING PRESSURE ON THE DOOR CHECK. A CLAIM WAS FILED WITH FORD MOTOR COMPANY AND THE VEHICLE WAS TAKEN TO A DIFFERENT DEALER THAT SAID FORD WILL NOT COVER THE FAILURE. WHEN THE DOORS ARE FULLY OPENED, THE DOOR STOP IS NOT HITTING THE STOP CAUSING THE DOOR CHECK TO PULL ON THE METAL AND FATIGUING IT. CRACKS HAVE DEVELOPED ON BOTH FRONT DOORS. WE HAVE HAD THE CRACKS WELDED MULTIPLE TIMES BUT THE STRESS CREATES NEW CRACKS IN NEW LOCATIONS AROUND THE DOOR CHECKS. EVENTUALLY THIS WILL LEAD TO DOOR FAILURE. | Crash: No Fire: No | 22,000 |
| Apr 2019 | UNKNOWN OR OTHER | THE PASSENGER DOOR OPENED UP AND THE VEHICLE SHUT DOWN COMPLETELY. I LET HERTZ KNOW THAT THERE IS A RECALL ON THE VEHICLE AND THEY SAID THERE ISN'T BUT I CLEARLY SEE THAT THERE IS | Crash: Yes Fire: No | Unknown |
| Apr 2019 | EXTERIOR LIGHTING | THE HEADLIGHTS ARE TOO DIM. THE SAFETY OF MY FAMILY IS MY MAIN CONCERN WITH THIS COMPLAINT. WE LIVE IN AN AREA WHERE THERE ARE MANY ANIMALS THAT CAN AND ARE OUT ON THE ROAD. I HAVE TO BE ABLE TO SEE BETTER DURING THE NIGHT TIME HOURS. THE NORMAL HEADLIGHTS FEEL AS IF THEY DAYLIGHTS ARE ON. THE HIGH BEAMS ARE EVEN TOO DIM. I FEEL LIKE THE HIGH BEAMS ARE THE BRIGHTNESS THAT THE NORMAL LIGHTS SHOULD BE. | Crash: No Fire: No | 6,402 |
| Mar 2019 | POWER TRAIN | WHEN AT HIGHWAY SPEEDS AND TRY TO SPEED UP TO CHANGE LANES STEP ON GAS PEDAL AND NOTHING HAPPENS CAR JUST SLOWS DOWN TILL I LET OFF THE GAS PEDAL | Crash: No Fire: No | 4,000 |
| Feb 2019 | EXTERIOR LIGHTING | HEADLIGHTS DON'T SHINE ON THE ROAD VERY WELL. THERE NO ADJUSTMENT SCREWS TO CORRECT. | Crash: No Fire: No | Unknown |
| Feb 2019 | VISIBILITY | TL* THE CONTACT OWNS A 2018 FORD EDGE. WHILE DRIVING APPROXIMATELY 65 MPH, THE SUN ROOF EXPLODED AND GLASS SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO PERRY FORD LINCOLN OF SAN LUIS (844-519-2241, LOCATED AT 12200 LOS OSOS VALLEY RD, SAN LUIS OBISPO, CA 93405) WHERE IT WAS STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WAS NOT COVERED UNDER WARRANTY. THE INSURANCE COMPANY WOULD COVER THE REPAIRS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,200. THE VIN WAS NOT PROVIDED. | Crash: No Fire: No | 3,200 |
| Feb 2019 | AIR BAGS,STRUCTURE | PURCHASED MY FORD EDGE USED FROM FORD DEALER 12/29/2018 WITH 3400 MILES ON IT. IN JANUARY 2019 I WAS DRIVING THRU AN INTERSECTION AND A LADY IN A MINI VAN RAN A RED LIGHT DOING APPROX 35 MPH OR MORE, SHE DID NOT HIT THE BREAKS. SHE HIT MY DRIVERS DRIVERS DOOR AND FRONT DRIVERS FENDER OF MY EDGE WHICH SEPEREATED THE FRONT WHEEL AND SUSPENSION FROM MY CAR, CRUSHED THE DRIVERS DOOR AND EVEN BROKE THE EXHAUST SYSTEM SUPPORTS AMOUNG OTHER THINGS . THE INSURANCE LABELED MY CAR A TOTAL LOSS. I RECEIVED 7 STITCHES, HEAD INJURY AND CONCUSSION. WHY DIDN'T MY AIR BAGS DEPLOY. I HAVE BEEN THINKING A LOT ABOUT THIS THE LAST FEW WEEKS AND IT DOES NOT SEEM RIGHT. HOW CAN A CAR BE TOTALED AT SUCH A HIGH SIDE IMPACT SPEED AND THE SIDE BAG NOT BE SET OFF? | Crash: Yes Fire: No Injuries: 1 Towed | 3,400 |
| Jan 2019 | ELECTRICAL SYSTEM | BATTERY GOES DEAD EVERY 1,500 MILES-------------THIRD BATTERY IN CAR. FORD TECHINICIAN SAYS THEY CANNOT FIND ANYTHING UNUSUAL IN THE ELECTRICAL SYSTEM TO WOULD CAUSE THIS. THIRD BATTERY NOW IN AUTO HAS TROUBLE STARTING IN COLD WEATHER CONDITIONS----STARTER TURNS OVER VERY SLOWLY DURING INITIAL START OF THE DAY | Crash: No Fire: No | 1,500 |
| Dec 2018 | EXTERIOR LIGHTING | I JUST PURCHASED A NEW 2018 FORD EDGE. THE LOW BEAM HEADLIGHTS ARE SO DIM WITH NIGHT DRIVING, THEY ARE UNSAFE. SHOWS BARELY ENOUGH LIGHT ( NO BRIGHTER THAN A STREET LIGHT). YOU CAN BARELY FOLLOW THE CENTER LINE. AFTER 100 YEARS IN BUSINESS, YOU WOULD THINK THIS IS SOMETHING THAT I WOULD NOT HAVE TO WORRY ABOUT WHEN PURCHASING A NEW VEHICLE. I THINK THE LOW BEAM LIGHTING SHOULD BE REPLACED WHAT A BRIGHTER LED LIGHTING. I'M CONCERNED WITH MY SAFETY AND MY FAMILY SAFETY. I CAN NOT SEE HOW HIS WAS OVERLOOKED BY THE PEOPLE IN CHARGE OF MAKING SURE A CAR IS SAFE TO DRIVE IN ALL CONDITIONS. | Crash: No Fire: No | 200 |
| Dec 2018 | UNKNOWN OR OTHER | WHILE DRIVING ON A MAJOR INTERSTATE AT APPROX. 70MPH THE PANORAMIC MOON ROOF SUDDENLY SHATTERED. PIECES OF GLASS ENTERED THE PASSENGER COMPARTMENT THROUGHOUT THE FRONT AND BACK SEATS. | Crash: No Fire: No | 2,800 |
| Nov 2018 | ELECTRICAL SYSTEM | AT RANDOM TIMES (NO CONSISTENCY) AS WE ARE DRIVING OR AT INITIAL START UP, THE INSTRUMENT CLUSTER WILL BLACK OUT WITH NO COMMUNICATION ALONG WITH AN OCCASION "TRANSMISSION NOT IN PARK" MESSAGE THAT APPEARS. RADIO IS LOST AS WELL. I HAVE RETURNED TO THE DEALER FOR WARRANTY REPAIR FOR THE 4TH TIME IN LESS THAN 2 MONTHS WITH NO RESOLUTION. INITIAL REPAIR WAS A LOOSE WIRE, SAME ISSUE APPEARED LESS THAN A WEEK LATER. 2ND REPAIR THE DEALER "FLASHED" THE BCM. SAME ISSUE APPEARED THE NEXT DAY. THIRD REPAIR, THE BCM WAS REPLACED. LESS THAN 2 DAYS LATER, SAME ISSUE APPEARED. IT IS CURRENTLY AT THE DEALER AGAIN AND I WAS TOLD THAT FORD ENGINEERING NOW HAS TO GET INVOLVED AS THEY HAVE NO SOLUTION TO THIS ISSUE. | Crash: No Fire: No | 5,519 |
| Nov 2018 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING | THE HEAD LIGHTS ARE ALWAYS ON A DIM MODE. I HAVE CALLED THE DEALER AND THEY HAVE SAID THAT'S AS BRIGHT AS THE LIGHT GET. I ALSO LOOKED UP IF OTHER OWNERS AND DRIVERS ARE HAVING TROUBLE WITH THEIR HEAD LIGHTS. IT IS VERY DANGEROUS TO DRIVE AT NIGHT BECAUSE YOU CAN'T SEE EITHER SIDE OF THE ROAD. I HAVE ASKED MY DEAL WHAT IT WOULD COST TO HAVE BRIGHTER BULBS PUT IN. THEY TOLD ME THAT FORD DOESN'T HAVE BRIGHTER BULBS. I WAS TOLD THAT IT WAS GOING TO COST ME $399.00 TO HAVE THEM BUY OUTSIDE OF FORD AND HAVE THEM PUT THEM IN FOR ME . PLEASE LOOK INTO THIS AS IT SEEMS TO BE A ISSUE FOR A FEW YEARS. THANK YOU I LOOK FORWARD TO HEARING FROM YOU. [XXX] CELLPHONE NUMBER [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR | Crash: No Fire: No | Unknown |
| Oct 2018 | SEAT BELTS | YOU CAN NOT EASILY BUCKLE AND UNBUCKLE SEAT BELTS IN THE BACK SEAT I HAD FORD DEALER ATTEMPT TO FIX SEVERAL TIMES WITH NO LUCK. | Crash: No Fire: No | Unknown |
| Oct 2018 | VISIBILITY/WIPER | DURING ANY HEAVY RAIN WITH THE WINDSHIELD WIPERS ON FULL, THERE'RE NOT FAST ENOUGH TO GIVE YOUR CLEAR VISIBILITY, MAKING DRIVING IN THE RAIN VERY DANGEROUS. MY OTHERS FORD CARS DO NOT HAVE THIS PROBLEM. WHEN THE WIPERS ARE SET TO FULL SETTING THEY ARE MUCH FASTER THAN ON THE FORD EDGE. I SEE THIS AS AN SERIOUS. DANGEROUS PROBLEM. | Crash: No Fire: No | 5,700 |
| Oct 2018 | STRUCTURE | MY VEHICLES SHARK FIN ANTENNA CAME OFF THE CAR DURING A CAR WASH. THIS ANTENNA IS NOT REMOVABLE. AFTER THE CAR WASH WAS COMPLETE, THE BLOWERS TURN ON TO DRY THE CAR. I WAS LOOKING THE REARVIEW MIRROR AND HAPPENED TO SEE SOMETHING FLY OFF MY CAR. I PULL OUT CAR WASH AND LOOK AT THE TOP OF MY CAR AND SEE THAT THE SHARK FIN IS MISSING FROM THE ANTENNA. I RETRACED MY PATH THROUGH THE CAR WASH AND FOUND IT ON THE GROUND. I HAD TO DRIVE HOME SLOWLY NOT TO LOSE THE CIRCUIT CARD THAT WAS EXPOSED. I AM GLAD IT WAS NOT RAINING THAT DAY OR THIS WOULD HAVE BEEN A DANGEROUS SITUATION I HAD TO REATTACH MYSELF BECAUSE A CIRCUIT CARD WAS EXPOSED. THERE ARE SIX CONNECTION POINTS INSIDE THE ANTENNA THAT HOLDS IT IN PLACE. I GLUED THE ANTENNA BACK ON AND SEALED WITH ELECTRICAL TAPE TO HOLD IN PLACE. I COULD NOT LEAVE THE ANTENNA SHARK FIN OFF DUE TO THE CIRCUIT CARD EXPOSED. IF WATER WOULD HAVE GOTTEN TO THE CIRCUIT CARD, IT WOULD CAUSED A SHORT CIRCUIT OR FIRE TO TOP OF MY CAR OR DAMAGE THE RADIO. I AM GLAD THE SHARK FIN BROKE OFF AT THE CAR WASH BECAUSE IF I WAS DRIVING AT NORMAL SPEEDS OR THE HIGHWAY, THIS COULD CAUSED DAMAGE TO RADIO CIRCUITRY AS WELL AS DAMAGE ANOTHER VEHICLE. FORD DOES NOT WANT TO REPLACE IT. THIS IS A DEFECT. I HAD THE VEHICLE, 2015 FORD EDGE, GOING THROUGH CAR WASHES AND THE ANTENNA NEVER CAME OFF. DO OTHER OWNERS OF 2018 MODEL HAVE TO BE CONCERNED WITH THE ANTENNA BREAKING OFF GOING THROUGH CAR WASHES? I TALKED WITH FORD CUSTOMER RELATIONS AND THEY THINK IT IS MY FAULT SOMEHOW. HOW DID I KNOW THAT I CANNOT GO THROUGH AUTOMATED TOUCHLESS CAR WASHES DUE TO A DEFECTIVE ANTENNA? FORD SAID IT IS NOT WARRANTABLE. | Crash: No Fire: No | 3,951 |
| Oct 2018 | ELECTRICAL SYSTEM | CAR JUST DIED 4 MONTHS AFTER PURCHASE; THERE WAS NO LIGHTS OR ANYTHING. THE BATTERY HAD TO BE CHARGED AND THE DEALER STATED THAT THE VEHICLE HAD TO BE DRIVEN 30 - 45 MINUTES EVERY TIME TO KEEP IT CHARGED. THIS IS NORMAL? | Crash: No Fire: No | 2,300 |
| Oct 2018 | AIR BAGS,SEAT BELTS | TAMARA RECALL: I REAR ENDED ANOTHER VEHICLE. STEERING WHEEL AIRBAG DID NOT DEPLOY. CAUSING MY FACE TO HIT STEERING WHEEL. STITCHES INSIDE OF MY MOUTH | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 10,000 |