Complaint volume
756 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2018 Ford Edge Complaints
756 consumer-submitted complaints on record for the 2018 Ford Edge, grouped by component category.
756 Total complaints
16 Crash reports
3 Fire reports
18 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are engine, engine and engine cooling, power train. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 16 crash reports, 3 fire reports, 18 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 341 complaints, with an average reported failure mileage of 69,078 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to engine, engine and engine cooling, power train?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2018 Ford Edge?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2018 Ford Edge
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2018 Ford Edge complaints?
16 Crash
3 Fire
18 Injury
0 Fatality
39 Towed
8 Medical attention
What are the most common 2018 Ford Edge complaint categories?
ENGINE 305
ENGINE AND ENGINE COOLING 125
POWER TRAIN 38
ENGINE AND ENGINE COOLING,ENGINE 28
POWER TRAIN,ENGINE 22
UNKNOWN OR OTHER 22
BACK OVER PREVENTION 16
ELECTRICAL SYSTEM 15
STRUCTURE 14
EXTERIOR LIGHTING 12
756 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Aug 2020 | FUEL/PROPULSION SYSTEM | THE 2018 FORD EDGE HAS A PROBLEM WITH THE FUEL TANK THAT IS YET TO BE ADDRESSED. WHENEVER I PUMP GAS INTO THE TANK, THE CAR WILL NOT START UNTIL AT LEAST 15 ATTEMPTS. THIS PROBLEM SEEMS TO BE BECAUSE THE TANK WHICH HAS NO CAP DOES NOT CREATE ENOUGH SUCTION PRESSURE FOR THE ENGINE TO PULL THE GAS. WHENEVER GAS IS NEWLY PUMPED, THE ENGINE SEEMS TO PULL AIR, AND WILL NOT START. THE TANK SEEMS TO BE UNABLE TO BLEED OUT AIR OR MAYBE WILL NOT CREATE THE RIGHT PRESSURE UNTIL THE TANK CREATES ENOUGH PRESSURE FOR THE GAS TO FLOW WELL INTO THE ENGINE. THIS IS A SERIOUS PROBLEM THAT FORD COMPANY SEERM NOT TO BE AWARE OF OR MAYBE THEY ARE AWARE AND JUST NOT ADDRESSING IT OR JUST A FACTORY FAULT. WHATEVER IT IS, THIS ISSUE NEEDS TO BE ADDRESSED BY A RECALL PLEASE | Crash: No Fire: No | 57,458 |
| Aug 2020 | POWER TRAIN,ELECTRICAL SYSTEM | THERE IS AN ELECTRICAL ISSUE WITH THIS VEHICLE - STARTED AT 24000+/- AND DRAINED BATTERIES - AFTER REPLACING 4 BATTERIES - CHECK ENGINE LIGHT CAME ON - DEALER DID PRESSURE CHECK AND ENGINE HAD TO BE REPLACED! AFTER REPLACEMENT, BATTERY WAS AGAIN DEAD. THEY CANNOT FIND REASON FOR DRAINED BATTERY. THIS VEHICLE IS UNSAFE AND POTENTIALLY A FIRE HAZARD. I CANNOT GET RELIEF FROM FORD MOTOR - REFUSED TO BUY BACK. VEHICLE WAS PARKED EVERY TIME BATTERY WAS DRAINED. | Crash: No Fire: No | Unknown |
| Aug 2020 | ENGINE | COOLANT LEAKING INTO THE CYLINDERS, I HAVE READ MANY PEOPLE FILING COMPLAINTS ON THIS ISSUE IN THE LAST YEAR ESPECIALLY. EVEN THE TECH AT FORD SAID THIS IS BECOMING A PROBLEM. IT SEEMS THAT THIS NEEDS TO BE UNDER THE RECALL CATEGORY NOW TO HELP PEOPLE NOT GO THROUGH THE PAIN OF WHATS NOT UNDER WARRANTY AND WHAT IS AND HAVING TO SPEND MONEY ON SOMETHING THAT IS CLEARLY AT THIS POINT A MANUFACTURING ERROR. THIS ISSUE ISNT SOMETHING YOU NOTICE IT STARTS WITH A CHECK ENGINE LIGHT AND WILL TURN ON AND OFF. | Crash: No Fire: No | 50,000 |
| Jul 2020 | VISIBILITY/WIPER | MY SUN ROOF GLASS CRACKED SPONTANEOUSLY. THE VEHICLE WAS STATIONARY. | Crash: No Fire: No | 50,000 |
| Jul 2020 | ELECTRICAL SYSTEM,ENGINE | FIRST THE CAR STARTED TREMBLING WHEN TURNING ON AND LOOSING POWER , IT CONTINUES TO GET WORSE , CHECK ENGINE LIGHT CAME ON I TOOK IT TO GET CHECKED AND IT WAS OFF. THEN EVENTUALLY IT CAME ON FLASHING, I LEFT IT IN PLACE TO GET CHECKED . THE MECHANIC TOLD ME IT WAS NOT WORTH IT TO FIX IT , IT WAS DAMAGED BEYOND REPAIRABLE . I'M NOT EXACTLY SURE WHAT HAPPENED BUT I HAVE THE REPORT . | Crash: Yes Fire: No | 56,000 |
| May 2020 | ELECTRICAL SYSTEM | DEAD BATTERY NUMEROUS TIMES IN THE 1 1/2 YEARS OWNED, THE FIRST AFTER 3 DAYS AND DEALER PICKED UP, SAID OKAY---HAS HAPPENED MANY TIMES SINCE. ON MAY 20, 2020, RETURNING FROM A TRIP, DASH LIGHTS WENT OFF AND ON SEVERAL TIMES AND SMOKE CAME OUT FROM UNDER HOOD. SUV IS AT DEALER NOW, SO DO NOT KNOW WHAT THEY WILL SAY. IN MOTION ON A RURAL ROAD 2 MILES FROM HOME. *TR | Crash: No Fire: Yes | 16,500 |
| Mar 2020 | ELECTRICAL SYSTEM | 2018 FORD EDGE- IT SOUNDED LIKE A BOMB EXPLODED AND THE WHOLE SUNROOF SHATTERED I ASKED FOR HELP FROM THE DEALER DCH FORD IN THOUSAND OAKS AND THEY SENT IT TO FORD AND FORD SAID THAT IT IS NOT WARRANTIED. I SEE MANY OTHER COMPLAINTS ON THIS TOPIC SO I WISH WE ALL COULD GET SOME HELP. | Crash: No Fire: No | 7,500 |
| Mar 2020 | ENGINE | SERVICE ENGINE LIGHT CAME ON AND THERE WAS A COOLANT LEAK. NO LIGHT WARNING THAT COOLANT WAS LOW EVER CAME ON FOR THE VEHICLE, THE CAR TURNED THE MOTOR OFF WHILE DRIVING DOWN THE INTERSTATE. FORD DEALERSHIP REPORTS THAT THERE IS A TECHNICAL SERVICE BULLETIN FOR THIS COMPLAINT THAT RECOMMENDS THE ENGINE BE REPLACED. THE VEHICLE HAS LESS THAN 65,000 MILES AND SHOULD NOT NEED SUCH EXTENSIVE REPAIRS AS AN ENTIRE ENGINE REPLACEMENT. IF THERE IS A TECHNICAL SERVICE BULLETIN FOR THIS PROBLEM, THEN IT APPEARS THAT THIS PROBLEM IS KNOWN BY FORD AND THEY ARE NOT ADDRESSING IT PROPERLY, BECAUSE THE VEHICLE IS ONLY 3,000 MILES PAST THE POWERTRAIN WARRANTY. THIS IS NOT A SAFETY ISSUE OR A RECALL AND IT SHOULD BE. | Crash: No Fire: No | 63,700 |
| Feb 2020 | ENGINE | THE ENGINE HAS FAILED TWICE, AT 42000 MILES AND THEN AGAIN AT 46000, THIS IS ON THE 2.0L FOUR, FIRST LEAK DOWN ON CYLINDER #4, THEN ON CYLINDER #2. | Crash: No Fire: No | 46,700 |
| Feb 2020 | ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS | AIR BAG LIGHT WAS ON IN THE CAR. SEAT BELT LIGHT FOR DRIVER'S SEAT DOESN'T ALWAYS TURN ON NOR DOES IT ALARM EVEN WHEN THE SEAT BELT IN BUCKLED OR UNBUCKLED OR IF THE VEHICLE WAS STOPPED OR IN MOTION. TOOK VEHICLE IN FOR SERVICE, INITIALLY WAS TOLD THERE MAY HAVE BEEN RODENT DAMAGE AND THAT WOULDN'T BE COVERED BY WARRANTY BUT THEY WOULD CHECK IT OUT. WHEN I RETURNED, I WAS TOLD EMPTY WATER BOTTLES UNDER THE PASSENGER SEAT MAY HAVE MOVED A WIRE. SERVICE PEOPLE STATED THAT THE WIRE MAY STILL BE DISLODGED, THEY DIDN'T CHECK THAT. DEALERSHIP (SHEEHY FORD IN GAITHERSBURG, MD) STATED THAT IT WAS MOST LIKELY DUE TO WATER BOTTLES, THEREFORE THEY DIDN'T CHECK TO SEE IF THE WIRE WAS FULLY CONNECTED OR NOT. I FEEL MY CLAIM WAS DISMISSED BY THE SERVICE CENTER AND IT SEEMS LIKE A SAFETY CONCERN. I AM NOT CONFIDENT THE ISSUE HAS BEEN FIXED. 4 EMPTY WATER BOTTLES THAT SLIDE EASILY UNDER THE SEAT SHOULD NOT DISLODGE A WIRE. ADDITIONALLY, THE DEALER VOIDED THE TICKET AND DIDN'T SUBMIT MY CLAIM TO WARRANTY. I AM STILL CONCERNED ABOUT THE SAFETY OF MY VEHICLE SHOULD I BE INVOLVED IN A CRASH. THEY DID NOT ADDRESS MY SEAT BELT CONCERNS FOR THE DRIVER'S SEAT. | Crash: No Fire: No | 34,800 |
| Jan 2020 | FUEL/PROPULSION SYSTEM | CAR WAS IN MOTION ON A PAVED STATE OF NEBRASKA HIGHWAY. I HEARD A LOAD POP, DID NOT SEE ANYTHING IN ROAD OR FEEL THAT THE CAR HIT ANY KIND OF ROAD HAZARD. WAS TWO MILES FROM HOME, NO WARNING LIGHT CAME ON. WHEN PARKED I DID SMELL GAS BUT COULD NOT DETERMINE WHERE IT WAS COMING FROM BECAUSE THERE WAS A LIGHT RAIN. IN THE MORNING ALL FUEL HAD DRAINED OUT ON THE GROUND AND DOWN THE STREET. HAD IT TOWED TO SHOP, THEY FOUND A HOLE IN THE GAS TANK AND DETERMINED IT WAS A ROAD HAZARD COLLISION. FORD SEEMS UNABLE TO PROVIDE A REPLACEMENT TANK AND IT APPEARS IT WILL LIKELY BE MONTHS BEFORE THEY CAN GET ONE IN. JUST CONCERNED THAT THIS TANK MAYBE PRONE TO HOLES CAUSED BY PERHAPS JUST A ROCK BEING THROWN UP UNDER THE TANK. THIS COULD HAVE BEEN A VERY BAD SITUATION AS I AM A SMOKER AND OFTEN SIT IN MY CAR AND HAVE ONE BEFORE GOING IN THE HOUSE. I AM ALSO CONCERNED THAT FORD CAN'T PROVIDE A REPLACEMENT TANK, AND SEVERAL PLACES I HAVE CHECK SAY THE TANK FOR THIS CAR HAS BEEN DISCONTINUED. POSSIBLE PROBLEM WITH THE EXISTING TANK THAT THEY ARE NOT DISCLOSING. WHY SHOULD IT TAKE 3 MONTHS TO GET A REPLACEMENT GAS TANK? | Crash: No Fire: No | 22,000 |
| Jan 2020 | POWER TRAIN,ENGINE | VEHICLE POWERTRAIN EQUIPMENT FAILURE AT 34K MILES CONSISTENT WITH NHTSA CAMPAIGN # 18V390000 AND FORD RECALL 17S16. NO ACCIDENTS OR INJURY RESULTING FROM THE FAILURE. REQUIRED REPLACEMENT OF ENGINE AND TRANSMISSION COMPONENTS INCLUDING THE TORQUE CONVERTER. REPAIRS TOOK ALMOST SIX WEEKS TO COMPLETE DUE TO PARTS AVAILABILITY. | Crash: No Fire: No | 34,000 |
| Jan 2020 | ELECTRICAL SYSTEM | AT VARIOUS TIMES PARKED, THE BATTERY GOES DEAD. | Crash: No Fire: No | 1,400 |
| Jan 2020 | STRUCTURE,UNKNOWN OR OTHER | THE MOONROOF IN THE FORD EDGE WILL EXPLODE WHEN DRIVING MORE THAN 65MPH DOWN THE HIGHWAY. I HAVE ONLY HAD THIS CAR FOR 6 MONTHS AND MY ROOF EXPLODED ON ME ON THE WAY HOME AND OF COURSE IT'S NOT COVERED UNDER ANY WARRANTY. I CAN'T IMAGINE IF THERE WAS KIDS IN THE CAR AND THE MOONROOF WAS OPEN. I'M NOT THE FIRST PERSON THIS HAS HAPPEN TOO. THIS ROOF NEEDS TO BE RECALLED. | Crash: No Fire: No | 7,300 |
| Jan 2020 | EXTERIOR LIGHTING | TL* THE CONTACT OWNS A 2018 FORD EDGE. THE CONTACT STATED THAT THE HEADLIGHTS DID NOT ILLUMINATE PROPERLY WHEN DRIVING AT NIGHT. STERNBERG FORD (600 SOUTH WASHINGTON STREET, DALE, IN 47523, 888-263-7958) TEST DROVE THE VEHICLE AND STATED THAT THE HEADLIGHTS WERE DESIGNED IN THAT MANNER AND THE REPAIRS WERE NOT COVERED UNDER WARRANTY. THE CONTACT REPLACED THE HEADLIGHTS HIMSELF; HOWEVER, THE NEW HEADLIGHTS WERE STILL NOT PROJECTING COMPLETELY. THE MANUFACTURER WAS NOT CONTACTED. THE DEALER WAS CONTACTED AGAIN AND STATED THAT THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS 10. | Crash: No Fire: No | 10 |
| Jan 2020 | UNKNOWN OR OTHER | MY CAR WILL RANDOMLY SHUT DOWN WHILE I AM DRIVING. IT HAS HAPPENED DRIVING IN THE CITY I LIVE IN AND ALSO ON THE HIGHWAY GOING 75 MPH. I HAVE TO PULL OVER AND RESTART THE VEHICLE. THIS STARTED IN NOVEMBER 2018 AND STILL HAPPENS. I HAVE HAD IT LOOKED AT BY THE DEALERSHIP AND FORD HAS SENT FIELD SERVICE ENGINEERS THAT HAVE NOT BEEN ABLE TO FIND A TROUBLE CODE THAT IS HAPPENING. IT HAS BEEN LOOKED AT BY 2 DIFFERENT ENGINEERS DUE TO THE BBB COMPLAINT THAT WAS FILED. THE CAR IS A LEMON ACCORDING TO TEXAS LEMON LAW BUT FORD WILL NOT RECOGNIZE THE PROBLEM SINCE THEY CANNOT FORCE AND INTERMITTENT PROBLEM TO PRESENT ITSELF. THIS IS DEFINITELY A SAFETY HAZARD AS THE CAR HAS STOPPED IN TRAFFIC AS WELL. WHEN IT HAPPENS, THERE IS NOTHING THAT COMES UP, THE DASH JUST GOES BLANK AND THE ENGINE STOPS. | Crash: No Fire: No | 3,500 |
| Dec 2019 | SEATS | I HAD MY HEATED SEATS ON FOR A TRIP TO MY MOTHER'S. WE STOPPED EVERY 2 TO 3 HOURS FOR GAS AND BREAKS. 12 HOURS INTO THE 14 HOUR TRIP I STARTED FEELING PAIN ON THE BACK OF MY LEGS. I CHECKED ON OUR NEXT BREAK AND SAW BLISTERS FORMING ON THE BACKS OF MY LEGS. BY THE TIME I HAD ARRIVED MOST OF THE BLISTERS HAD POPPED. CAR WAS IN MOTION. | Crash: No Fire: No Injuries: 1 | 45,000 |
| Nov 2019 | UNKNOWN OR OTHER | THE HATCHBACK SLAMS. I'VE RETURNED THE VEHICLE SEVERAL TIME AND TOLD IT'S NORMAL. | Crash: No Fire: No | Unknown |
| Nov 2019 | ELECTRICAL SYSTEM | TL* THE CONTACT OWNS A 2018 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TOWED TO JERRY'S FORD ALEXANDRIA (6510 LITTLE RIVER TURNPIKE, ALEXANDRIA, VA 22312, (703) 256-5000) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED.AND NOT THE ALTERNATOR. THE VEHICLE WAS NOT REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V548000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *DT*DT CONSUMER STATED ACCORDING TO MECHANIC SHE HAD A DEFECTIVE HEAD GASKET AND/OR DEFECTIVE WATER PUMP WHICH CAUSED COOLANT TO LEAK TO THE ENGINE.*JB | Crash: No Fire: No Towed | 60,000 |
| Oct 2019 | SUSPENSION | WHILE MAKING A LEFT ONTO A VIADUCT THE BALL JOINT SEPARATED CAUSING THE VEHICLE TO CONTINUE TO TURN (SHARPLY) INTO THE BARRIER WALL. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 13,356 |
| Oct 2019 | EXTERIOR LIGHTING | TL* THE CONTACT OWNS A 2018 FORD EDGE. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE NOT BRIGHT ENOUGH, WHICH MADE IT DIFFICULT TO DRIVE IN THE DARK. THE CONTACT CALLED RUSSELL & SMITH FORD AT 713-230-8368 (LOCATED AT 3440 S. LOOP W., HOUSTON, TX 77025) AND WAS INFORMED TO BRING THE VEHICLE TO THEIR FACILITY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CALL THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 42,400. | Crash: No Fire: No | 42,400 |
| Oct 2019 | VISIBILITY/WIPER | REAR WINDOW SHATTERED WITHOUT WARNING AS VEHICLE WAS IN MOTION. SPEED WAS LESS THAN 15 MPH WHILE EXITING A PARKING LOT, APPROACHING STOP SIGN. WINDOW GLASS RAINED INTO VEHICLE IN SMALL PIECES. VEHICLE HAD ONLY 22,000 MILES WITH EXTENDED WARRANTY. FORD REFUSED TO COVER REPAIR. ATTACHED PHOTOS SHOW EXTENT OF GLASS LOSS AND SIZE OF PIECES. | Crash: No Fire: No | 22,000 |
| Aug 2019 | SERVICE BRAKES | BRAKES ARE TOO SENSITIVE (GRABBING) AT LOW SPEED, ESPECIALLY AFTER SITTING OVERNIGHT. A VERY SLIGHT TOUCH OF THE BRAKE PEDAL WILL CAUSE THE CAR TO IMMEDIATELY STOP AND ANYONE IN THE CAR WILL SLIDE FORWARD IN THEIR SEAT IF NOT OUT OF THE SEAT. THIS IS A PROBLEM WITH BOTH MYSELF AND MY WIFE DRIVING THE CAR. IF I DRIVE THE CAR AND STOMP ON THE BRAKES A FEW TIMES IT SEEMS TO GET A LITTLE BETTER. BUT IT IS A SAFETY ISSUE FOR PEOPLE INSIDE THE CAR AND IF A CAR IS FOLLOWING CLOSELY DUE TO THE ABRUPT UNCONTROLLABLE STOP. | Crash: No Fire: No | 13,000 |
| Aug 2019 | UNKNOWN OR OTHER | ON JULY 25TH 2019 I WAS LEAVING I40/I85WHEN I HEARD THE LOUDEST EXPLOSION. ON INSPECTION MY BACK, DRIVERS SIDE PASSENGER WIDOW HAD BLOWN OUT. THE POLICE CM AND CHECKED MY CAR AND NO PROJECTILE WAS FOUND. MY PAINTWORK ON THAT DOOR IS ALL DAMAGED WHERE THE GLASS FLEW OUT. LUCKILY NOBODY WAS IN THAT SEAT. I TOOK IT TO THE DEALER AS ITS UNDER WARRANTY AND HE AGREED WITH ME AND SAID HE HAD SEEN THIS HAPPEN BEFORE. FORD WILL NOT ENTERTAIN THAT THE GLASS WAS FAULTY AND HAVE SAID NO TO MY REPAIR. IF YOU POST PROBLEMS IN THE FORD FACEBOOK PAGE THEY CONSTANTLY DELET THEM TO HIDE ANY ISSUES FROM OTHERS. THERE SEEMS TO BE OTHERS ON FORUMS WITH THIS CAR AND OTHERS FROM FORD 'S WITH FACTORY TINTED GLASS HAVING BLOW OUT ISSUES. IF THE THIS HAD HAPPENED IN MY DOOR I WOULD HAVE LOST CONTROL OF MY CAR. THIS NEED LOOKING INTO. | Crash: No Fire: No | 6,700 |
| Jul 2019 | UNKNOWN OR OTHER | ON JULY 12, 2019 I WAS DRIVING MY 2018 FORD EDGE THAT I PURCHASED ON SEPTEMBER 3, 2018, 75 MPH ON THE INTERSTATE AND MY PANORAMIC SUNROOF EXPLODED. THERE WERE THREE ADULTS IN THE CAR AND FORTUNATELY, NO ONE WAS INJURED, BUT WERE SHOWERED WITH PIECES AND SHARDS OF GLASS, ESPECIALLY THE PASSENGER IN THE BACK SEAT. THROUGH CONVERSATIONS WHILE RECALLING THE INCIDENT AMONGST THE THREE OF US, THERE WAS A LOUD POP AND THEN IT SHATTERED. TO OUR BEST KNOWLEDGE, NOTHING HIT THE SUNROOF. I HAD TO HAVE MY VEHICLE TOWED AS THERE WAS SO MUCH GLASS THAT IT WAS NOT SAFE TO DRIVE. THE FIRST DEALERSHIP TOLD ME THAT DUE TO SCRATCH ON SUNROOF AND THE AIR CONDITIONER BEING ON, THIS CAUSED CABIN PRESSURE AND ULTIMATELY THE EXPLOSION OF THE SUNROOF. WE DID HAVE IT TOWED TO OUR DEALERSHIP AND THEY SAY SOMETHING HIT IT TO MAKE IT SHATTER. BOTH DEALERSHIPS TOLD ME THAT IT IS NOT COVERED UNDER MY WARRANTY SO I DID TURN IT IN TO MY INSURANCE. I FIND IT IRONIC THAT THEY HAD DIFFERING CONCLUSIONS. NEEDLESS TO SAY, THIS HAS BEEN AN UNFORTUNATE LEARNING LESSON. AS OF NOW, I DO NOT HAVE MY VEHICLE BACK, 16 DAYS LATER. I HAVE EXPRESSED MY DISAPPOINTMENT WITH MY DEALERSHIP AND WILL ALSO FILE A COMPLAINT WITH FORD, BUT KNOW NOTHING WILL HAPPEN. I APPRECIATE THAT I AM ABLE TO FILE THIS COMPLAINT AND HOPE THAT ANY OTHERS THAT THIS HAPPENS TO WILL DO THEIR RESEARCH AND KNOW THAT IN ORDER FOR A CHANGE, A REPORT TO YOU NEEDS TO HAPPEN. | Crash: No Fire: No | 6,500 |