Complaint volume
385 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2018 Chevrolet Equinox Complaints
385 consumer-submitted complaints on record for the 2018 Chevrolet Equinox, grouped by component category.
385 Total complaints
22 Crash reports
4 Fire reports
16 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are service brakes, power train, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 22 crash reports, 4 fire reports, 16 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 184 complaints, with an average reported failure mileage of 42,366 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to service brakes, power train, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2018 Chevrolet Equinox?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2018 Chevrolet Equinox
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2018 Chevrolet Equinox complaints?
22 Crash
4 Fire
16 Injury
0 Fatality
30 Towed
10 Medical attention
What are the most common 2018 Chevrolet Equinox complaint categories?
SERVICE BRAKES 60
POWER TRAIN 29
UNKNOWN OR OTHER 26
ENGINE 24
FUEL/PROPULSION SYSTEM 16
ELECTRICAL SYSTEM 14
SERVICE BRAKES,ENGINE 14
WHEELS 11
AIR BAGS 8
POWER TRAIN,ENGINE 8
385 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| May 2019 | VISIBILITY | TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHILE DRIVING 65 MPH, THE PASSENGER SIDE WINDSHIELD EXPLODED WITHOUT WARNING OR AN IMPACT. THERE WERE NO INJURIES. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 21,000. | Crash: No Fire: No | 21,000 |
| May 2019 | POWER TRAIN,UNKNOWN OR OTHER | THERE ARE 2 PROBLEMS WHICH ARE INTERRELATED 1) WHEN STOPPED AT A STOP LIGHT THE VEHICLE DOES NOT REPOND WHEN THE GAS IS APPLIED TO MOVE FORWARD WHEN THE LIGHT TURNS GREEN. THEN, THE VEHICLE SUDDENLY LURCHES INTO GEAR. 2) THE "D" FOR DRIVE ON THE DASHBOARD FLASHES INDICATING AN ERROR CODE HAS BEEN WRITTEN TO THE TRANSMISSION CONTROL MODULE. WHEN I TOOK MY VEHICLE IN FOR REPAIR BECAUSE THIS WAS HAPPENING THE DEALERSHIP TOLD ME THAT THERE WAS NO ERROR CODE ON THE TRANSMISSION CONTROL MODULE SO THEY DO NOT HAVE A WAY TO DIAGNOIS WHAT IS HAPPENING AND THAT THIS IS A KNOWN PROBLEM AND WERE ADVISED BY THE MANUFACTURER TO NOT MAKE ANY REPAIRS BECAUSE THAT MAY NOT SOLVE THE PROBLEM. THE DEALERSHIP INDICATED THE MANUFACTURER FELT THIS MAY BE DUE TO A SOFTWARE PROBLEM AND MAY NEED TO COMPLETE A SOFTWARE UPDATE AT SOME FUTURE POINT IN TIME. HOWEVER, I'VE SEEN POSTS FROM OTHER CHEVY EQUINOX OWNERS WITH MODELS DATING BACK TO 2014 WITH THIS SAME HESITANCY AND JERKING ISSUE. | Crash: No Fire: No | 9,500 |
| May 2019 | SERVICE BRAKES | I AM DRIVING DOWN THE HIGHWAY WHEN I GET A WARNING SAYING SERVICE BRAKES. I WENT TO HIT MY BRAKES AND I HAD NONE AT ALL! I ALMOST HIT A CAR BECAUSE IT WAS GETTING OFF THE RAMP AND HIT ITS BRAKES. I HAD TO GO OVER TO THE SIDE OF THE ROAD TO KEEP FROM HITTING IT. I FOUND OUT THAT THE BRAKE VACUUM PUMP WENT OUT. I KNOW THAT GM IS DOING A INVESTIGATION ON THIS. MY CAR IS NOW AT THE DEALERSHIP GETTING REPAIRED. I DON'T WANT THIS TO HAPPEN TO SOMEONE ELSE. I HAD NO WARNING AT ALL THAT MY BRAKES WAS NOT GOING TO WORK. THANK GOD I WAS ABLE TO GET STOPPED WITHOUT BEING IN A ACCIDENT. THIS IS A BIG SAFETY HAZARD!!!!! | Crash: No Fire: No | 62,000 |
| Apr 2019 | WHEELS | I HAVE BEEN HAVING ISSUES WITH THE TIRES , AT FIRST I HAD A SCREW IN THE BACK PASSENGER TIRE . THE DEALERSHIP DID FIX THAT, THEN I HAD TO TAKE THE VEHICLE BACK BECAUSE THE SAME TIRE KEPT LOOSING AIR THEN IT WAS THE VALVE STEM, NOW THE TIRE ON THE BACK PASSENGER SIDE IS SHOWING THAT IT IS LOW AND I HAVE HAD TO GO TO THE DEALERSHIP, THEY ARE GIVING ME GRIEF ABOUT THESE [XXX] TIRES ! I DON'T KNOW IF IT IS SOMETHING GOING ON WITH THE SENSORS OR IF THEY JUST NEED TO GO ON AND REPLACE THESE TIRES SINCE I AM ON THE NEW TIRES FOR LIFE PROGRAM BUT EVERY TIME I HAVE TO GO TO THE DEALERSHIP I END UP WITH ATTITUDE FROM THEM AND A MIGRAINE FROM HAVING TO DEAL WITH SOME SMART [XXX] THAT IS TELLING ME THAT I CAN'T GET A NEW TIRE UNTIL THEY DETERMINE THAT I CAN OR IF IT IS A SENSOR ISSUE I'M GONNA HAVE TO PAY FOR IT! NO SIR !!! THIS VEHICLE IS BRAND [XXX] NEW !!! I WILL GET A LAWYER AND I WILL SEE CHEVROLET DEALERSHIP AND WHOMEVER IN COURT AND Y'ALL CAN BUY THIS CRAP CAR BACK! EITHER FIX THIS ISSUE OR WE CAN DO THIS ANOTHER WAY PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). | Crash: No Fire: No | Unknown |
| Apr 2019 | WHEELS | 2018 EQUINOX ALL WHEEL DRIVE TIRES, MICHELIN PREMIER LTX M&S, SIZE, 225/60R18 100H TPC BSW. ALL 4 TIRES ARE DOWN TO 1/32" TREAD DEPTH AT 16482 MILES. VEHICLE SERVICED 3 TIMES BY CHEVROLET DEALER FOR OIL CHANGE AND TIRES ROTATED TWICE. TIRES KEPT AT RECOMMENDED TIRE PRESSURE OF 35 PSI. TIRE RATED BY MANUFACTURER FOR 60,000 MILES. TIRES EVENLY WORN ACROSS TREAD SURFACES. CHEVROLET DECLINED WARRANTY CLAIM STATING TIRE WEAR IS A TIRE MANUFACTURER'S ISSUE. DEALER CONTACTED MICHELIN REPRESENTATIVE WHO STATES THAT THERE IS A RECALL ON THE SAME TIRE WITH EITHER A 16" OR 17" RIM SIZE BUT NOT 18". DEALER RELAYED THAT MICHELIN WOULD REPLACE THE TIRES WITH SAME IDENTICAL MODEL HOWEVER I WOULD BE RESPONSIBLE FOR 25% OF TIRE RETAIL COST AS WELL AS ALL TAXES, MOUNTING AND BALANCING TOTALING OVER $300.00. THIS DOES NOT SEEM RIGHT AS I AM SURE THAT THE 18" TIRES WILL ALSO EVENTUALLY BE INCLUDED IN THIS RECALL. | Crash: No Fire: No | 16,482 |
| Apr 2019 | VISIBILITY | TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHILE DRIVING 70 MPH, THE SUN ROOF SHADE CLIP FRACTURED. THE CONTACT SUSTAINED INJURIES TO THE FACE, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THERE WERE NO WARNING INDICATORS ILLUMINATED. ON THREE OCCASIONS, THE VEHICLE WAS TAKEN TO RANDY MARION CHEVROLET BUICK CADILLAC (220 W PLAZA DR, MOORESVILLE, NC, (866) 906-8109) WHERE IT WAS DIAGNOSED THAT THE SHADE CLIPS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 17,500. | Crash: No Fire: No Injuries: 1 | 17,500 |
| Apr 2019 | ENGINE | TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHILE AT A STOP LIGHT, THE BRAKE PEDAL WAS APPLIED AND THE ENGINE SHUT OFF. ADDITIONALLY, WHEN THE BRAKE PEDAL WAS RELEASED, THE VEHICLE HESITATED TO RESTART AND THE AUTO STOP WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO KOCOUREK CHEVROLET (1500 MORNING GLORY LN, WAUSAU, WI 54401, (715) 359-7200) WHERE IT WAS DETERMINED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,400. | Crash: No Fire: No | 15,400 |
| Apr 2019 | ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | I TURNED ON MY CAR AND THE ENGINE LIGHT WAS ON TOOK IT TO THE DEAL THEY POKED THE GAS TANK FLAP AND RESET THE LIGHT SENSOR AND FOR NOW IT'S OFF. THE RADIO MEDIA SCREEN KEEP FREEZING ON BACK UP CAMERA. | Crash: No Fire: No | 39,910 |
| Apr 2019 | VEHICLE SPEED CONTROL,ENGINE | TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHILE DRIVING, THE VEHICLE STALLED AND THE STABILITRAK WARNING INDICATOR ILLUMINATED. ALSO, THE CRUISE CONTROL FAILED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED JEFF PERRY BUICK GMC (LOCATED AT 1421 37TH ST, PERU, IL 61354, (815) 410-4168) AND SCHEDULED A DIAGNOSTIC APPOINTMENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000. | Crash: No Fire: No | 13,000 |
| Mar 2019 | ENGINE | OIL LEAK NOTED ON GROUND AFTER BEING DRIVEN. STARTED OUT BEING SMALL DROPS BUT GRADUALLY WORSENED. DEALERSHIP STATED "WELD AROUND OIL PAN WAS NOT PROPERLY SEALED" | Crash: No Fire: No | 8,000 |
| Mar 2019 | UNKNOWN OR OTHER | VIBRATION IN DASH THE MORE YOU PUSH ON THE ACCELERATOR THE LOUDER THE VIBRATION GETS WHILE DRIVING OR MOVING | Crash: No Fire: No | 10 |
| Mar 2019 | POWER TRAIN | WAS DRIVING IN PARKING LOT AND VEHICLE SHUT DOWN UNEXPECTEDLY. IT WOULD NOT RESTART. CONTACTED GM ROADSIDE ASSISTANCE TO TOW VEHICLE. AFTER ABOUT AND HOUR AND A HALF OF WAITING FOR A TOW I TRIED TO START MY VEHICLE AGAIN AND IT DID START. THE CHECK ENGINE LIGHT WAS IN. I WAS ABLE TO DRIVE THE VEHICLE TO THE DEALERSHIP. THE VEHICLE WAS AT THE DEALERSHIP OVERNIGHT. WHEN I PICKED UP THE VEHICLE I WAS TOLD THERE WAS A PROBLEM WITH THE VEHICLE COMPUTER AND THEY FIXED IT. | Crash: No Fire: No | 14,600 |
| Mar 2019 | ENGINE | THE AUTO STOP IS ANNOYING AND I FEEL DANGEROUS. THERE IS A HESITATION AND A LURCH WHEN PULLING OUT IN TRAFFIC. I NEVER WOULD HAVE BOUGHT THIS IF I KNEW IT. NEVER AGAIN WILL I BUY ANYTHING LIKE THIS. | Crash: No Fire: No | 2,465 |
| Mar 2019 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | I TOOK MY CAR THROUGH A AUTOMATIC CAR WASH AND AFTER LEAVING THE CAR WASH..MY DOORS WOULD NOT UNLOCK. I HAD TO CRAWL OUT THROUGH THE BACK OF THE VEHICLE TO GET OUT. THE CAR WOULD NOT UNLOCK UNTIL THE NEXT DAY. I WENT THROUGH THE CAR WASH AT 4PM AND AT 630AM THE NEXT DAY, IT FINALLY UNLOCKED. THIS IS THE SECOND TIME THIS HAS HAPPENED AND THIS HAS ALSO HAPPENED TO MY DAUGHTERS 2018 EQUINOX AS WELL. THIS IS A HUGE PROBLEM. WHAT IF HER OR I WAS IN AN ACCIDENT.... | Crash: No Fire: No | 18,000 |
| Mar 2019 | AIR BAGS | TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED WHILE DRIVING. THE CONTACT WAS CONCERNED THAT THE AIR BAG MIGHT DEPLOY. THE VEHICLE WAS TAKEN TO AUTONATION CHEVROLET GILBERT (LOCATED AT 3215 S AUTO WAY, GILBERT, AZ 85297, (480) 359-2264) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE RETRIEVED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS SAFE TO DRIVE. THE CONTACT STATED THAT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN BACK TO AUTONATION CHEVROLET ON SEVERAL OCCASIONS FOR THE AIR BAG WARNING INDICATOR FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 3,050. | Crash: No Fire: No | 3,050 |
| Feb 2019 | WHEELS | THE TPMS SYSTEM:. WE HAVE A 2018 CHEVROLET EQUINOX. THRU ON STAR WE GET A "LOW PRESSURE" TIRE WARNING EVERY FEW WEEKS. AND THE WARNING TAKES OVER THE SPEED GAGE WHICH HAS BEEN A PROBLEM. AIR IS ADDED WHERE INDICATED BUT WE WILL GET ANOTHER NOTICE IN A WEEK LATER. NOW LATELY AROUND FEBRUARY 5TH, 2019, THE CAR WAS TAKEN TO THE DEALER. TIRES CHECKED. THEY SAID THAT NOTHING WAS WRONG EXCEPT FOR TOO MUCH AIR. THEY RESET THE COMPUTER. 7 DAYS LATER AROUND FEBRUARY 12TH, 2019, WE GOT ANOTHER WARNING. AGAIN IT BLOCKS THE SPEED MONITOR AND IT WON'T LET YOU RESET IT. THE WEEK OF FEBRUARY 19TH, 2019, I CONTACTED THE DEALER AGAIN. CONCERN THAT IT COULD BE A SENSOR. THEY FINALLY CALLED BACK TODAY-2-25-2019. PATRICK FROM SERRA CHEVROLET TRIED TO DOWN PLAY THE SENSOR NEEDING TO BE REPLACED. HE PUT MORE EMPHASIS ON THE WEATHER. BUT WE KEEP EXPLAINING THAT IT HAPPENS IN SPRING TO WINTER. SERRA CHEVROLET-SOUTHFIELD IS WHERE WE LEASED THIS VEHICLE. CONCERN: 1. WITH THIS CONTINUING TO HAPPEN WE WILL NEVER KNOW WHEN WE COULD GET A TIRE BLOW OUT. 2. NOT BEING ABLE TO SEE THE SPEED MONITOR OFF AND ON IS ALSO VERY DANGEROUS. AND IT WON'T ALLOW US TO RESET IT. WE WANT ALL 2018 EQUINOX TO BE CHECKED. THE SENSORS IN THE 2018 EQUINOX MUST BE CHECKED AND BE REPLACED. WE NEED SOME SUPPORT FROM THE MANUFACTURER/GM.****ALSO CHECK, DELAY IN ACCELERATION AFTER THAT GAS PAUSE IN THE ENGINE. THANK YOU. AND BE BLESSED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM | Crash: No Fire: No | 11,000 |
| Feb 2019 | ELECTRICAL SYSTEM,EQUIPMENT | 2018 CHEVROLET EQUINOX. CONSUMER WRITES IN REGARD TO FAULTY RADIO SCREEN THAT BLACKS OUT AT NIGHT AND DOES NOT COME BACK ON. * AS *TR | Crash: No Fire: No | Unknown |
| Jan 2019 | SERVICE BRAKES | BRAKES ON THE 2018 EQUINOX ARE TOO SENSITIVE, WHEN APPLIED THEY CAUSE OCCUPANTS TO LUNGE FORWARD.WE THOUGHT THEY WOULD WEAR IN BUT AFTER SEVERAL THOUSANDS OF MILES THEY ARE STILL THE SAME.WE TALKED TO DEALERSHIP, MCDANIELS AND SERVICE MANAGER ABOUT THIS BUT THEY SAID IT'S LIKE THE OTHER EQUINOX. CALLED GM CUSTOMER CARE AND CORPORATE OFFICE BUT THEY DIDN'T CARE TO FOLLOW UP. TECHNICIAN SAID YES THEY HAVE TO BE CAREFUL DRIVING THEM WHEN SERVICING BECAUSE OF BRAKES.THERE IS NO FREEPLAY AND THEY AGGRESSIVELY ENGAGE WITH THE VERY SLIGHTEST TOUCH. IT IS NOT GOOD TO TOUCH BRAKES TO DISENGAGE THE CRUISE CONTROL BECAUSE IT JERKS THE CAR IMMEDIATELY. IT SEEMS THERE SHOULD BE A MANUFACTURING STANDARD FOR BRAKES. THE DEALERSHIP AND GM IGNORE ANY QUESTION AND CANNOT PROVIDE TECHNICAL DETAIL OR WHETHER IF IT IS WITHIN STANDARD OR NOT. IT SEEMS PETTY TO COMPLAIN ABOUT BRAKES WORKING "TOO GOOD" BUT IT REALLY IS A PROBLEM AND HURTS MY WIFES NECK WHEN BRAKING. IF YOU ONLY DRIVE THE EQUINOX YOU COULD GET USED TO IT AND ADJUST YOUR PRESSURE. THE PROBLEM IS WE HAVE A COUPLE OTHER GM VEHICLES AND IN THE OTHERS THERE IS FREEPLAY ON THE BRAKE PEDAL AND THE BRAKES DO NOT GRAB IMMEDIATELY LIKE THE EQUINOX. EVEN MY C6 CORVETTE AND A NEWER SILVERADO WHOSE BRAKES WORK WELL. THEY NEVER GRAB WITH THE SLIGHTEST TOUCH.. SWITCHING BETWEEN VEHICLES CAUSES A SAFETY PROBLEM. WHEN GOING TO THE EQUINOX FROM ANOTHER CAR IT IS EASY TO CAUSE SEVERE LUNGING. THE BIGGER PROBLEM IS GOING TO ANOTHER VEHICLE WHERE YOU THEN TO LIGHTLY TOUCH THE BRAKES AND NOTHING HAPPENS, THIS DELAY COULD CAUSE AN ACCIDENT. IT SEEMS THERE SHOULD BE A STANDARD FOR BRAKES AND THIS COULD CAUSE AN ACCIDENT. THIS IS AN IMPORTANT ISSUE AND I DON'T SEE WHY GM IS IGNORING IT.. NHTSA SHOULD SET THIS STANDARD AND INSURE MAKERS VEHICLES COMPLY. | Crash: No Fire: No | 100 |
| Jan 2019 | ENGINE | WHILE DRIVING AT CONSTANT SPEED AND RPM OIL PRESSURE GOES FROM 30PSI TO 70PSI. IT DOESN'T SEEM LIKE HIGH OIL PRESSURE IS AS BIG A PROBLEM AS LOW PRESSURE. MY OTHER CARS DO NOT DO THIS AS OIL PRESSURE GOES UP WITH RPM SO I ASKED MCDANIELS SERVICE TECHNICIAN AND SERVICE MANAGER IF THIS WAS NORMAL. TECHNICIAN SAID HE COULDN'T REPEAT IT BUT IT DOES IT ALL THE TIME. I ASKED IF THIS WAS NORMAL AND THEY BOTH WEREN'T SURE. IN OCTOBER THE SERVICE MANAGER SAID HE WOULD CHECK AND GET BACK WITH ME BUT AS OF JAN 30, 2019 I HAVE NO RESPONSE. I HAVE CALLED A FEW TIMES BUT NO CALL BACK. I CALLED GM CUSTOMER CARE AND CORPORATE OFFICE. THEY SAID THEY WOULD FOLLOW UP BUT WHEN I CALLED BACK IN JANUARY THEY JUST SAID I HAVE TO TAKE IT TO THE DEALER AGAIN. ACTUALLAY I'M NOT SURE THIS IS NORMAL OR NOT ON THE 1.5T EQUINOX. IT MAY BE NORMAL, MAYBE GM HAS A VARIABLE PRESSURE PUMP TO ADD PRESSURE FOR VARIABLE VALVE TIMING. THE PROBLEM IS THE TECHNICIANS, SERVICE MANAGER AND CUSTOMER CARE HAVE NOT BEEN ABLE TO TELL ME THIS. THEY SHOULD KNOW OR BE ABLE TO GET AN ANSWER FOR THEIR CUSTOMERS ON TECHNICAL QUESTIONS. CARS ARE MORE TECHNICAL TODAY AND THE TECHNICIANS AND CUSTOMER SUPPORT SHOULD BE MORE TECHNICAL TO ADDRESS THESE ISSUES. REGARDLESS THEY SHOULD BE ABLE TO ANSWER CUSTOMERS QUESTIONS IN A TIMELY MANOR AND TELL CUSTOMERS IF THEY HAVE A PROBLEM OR NOT. THREE MONTHS IS TOO LONG TO WAIT FOR ANSWER, IT SEEMS AS THOUGH ANY ISSUE IS STALLED OR DELAYED TO TRY TO WAIT UNTILL THE CUSTOMER GIVES UP OR THE WARRANTY EXPIRES. I'M GLAD THIS IS JUST A MINOR ISSSUE -I HOPE. | Crash: No Fire: No | 300 |
| Jan 2019 | SERVICE BRAKES | THE VEHICLE WAS PARKED ON A GRADE. THE VEHICLE WAS ON WITH GEAR IN PARK POSITION, WITHOUT THE PARK BRAKE ENGAGED, WHEN THE VEHICLE UNINTENTIONALLY ROLLED-AWAY. THE VEHICLE ROLLED OUT OF CONTROL HITTING ANOTHER PARKED VEHICLE AND FIXED OBJECT. | Crash: Yes Fire: No | 6,500 |
| Jan 2019 | STEERING | KINHOOK TIRES. THIS VEHICLE WAS DELIVERED TO ME WITH THESE TIRES, EVERY TIME THAT I DRIVE THE CAR AFTER IT HAS SAT OVERNIGHT IT BUMPS FOR THE FIRST QUARTER MILE. THS IS A PREMIERE VEHICLE SUPPOSEDLY. I HAVE COMPLAINED TO GM BUT WAS TOLD THEY MET GM MOTRS SPECS. | Crash: No Fire: No | Unknown |
| Jan 2019 | TIRES | TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX EQUIPPED WITH MICHELIN TOTAL PERFORMANCE TIRES, SIZE 225/60/R18 (NA). THE CONTACT STATED THAT THE REAR TIRES WERE WORN AND CAUSED A BUMPY RIDE WHILE DRIVING. THE FAILURE CAUSED THE VEHICLE TO DRIVE OFF THE ROAD OCCASIONALLY. THE VEHICLE WAS TAKEN TO KLEME SALES INC. (125-129 N 2ND AVE, STRATFORD, WI 54484, (715) 407-4179) WHERE A MECHANIC TEST DROVE THE VEHICLE AND INFORMED THE CONTACT THAT THE TIRES WERE FINE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE FAILURE MILEAGE WAS 16,450. THE TIRE FAILURE MILEAGE WAS UNKNOWN. | Crash: No Fire: No | 16,450 |
| Jan 2019 | STRUCTURE | WHILE DRIVING ON FREEWAY SUNROOF OF PANORAMIC ROOF SHATTERED AND GLASS FELL INTO CAR. THIS WAS NOT CAUSED BY AN ACCIDENT WITH ANY VEHICLE. I WAS NEVER HIT BY ANY OBJECT TO CAUSE SUNROOF TO SHATTER. WEATHER CONDITIONS WERE DRY, COOL, AND CLOUDY. | Crash: No Fire: No | 17,118 |
| Jan 2019 | POWER TRAIN | WHEN ACCELERATING FROM A STOP (AS IN TURNING FROM A STOP SIGN INTO A LANE WITH ONCOMING TRAFFIC) TO MERGE INTO FLOW OF TRAFFIC THE AUTOMATIC TRANSMISSION SHIFTS UP NORMALLY BUT THEN SUDDENLY DOWNSHIFTS INTO FIRST GEAR CAUSING RAPID DECELERATION CREATING A SITUATION THAT MAY CAUSE SOMEONE TO HIT THE REAR OF MY VEHICLE. THIS HAS HAPPENED 5 TIMES SO FAR. AFTER THE FIRST TIME THERE WAS ALSO A CHECK ENGINE CODE AND THE DEALER REPLACED A TRANSMISSION SENSOR. SINCE THE 1ST TIME (WITH JUST OVER 100 MILES ON THE BRAND NEW CAR) IT HAPPENED 3 MORE TIMES WITHOUT THE CHECK ENGINE LIGHT AND AFTER SHUTDOWN AND RESTARTED IT WOULD OPERATE NORMALLY. THE 5TH TIME (2 DAYS AGO) IT HAPPENED AGAIN ALMOST CAUSING AN ACCIDENT WITH ANOTHER VEHICLE AND THE CHECK ENGINE LIGHT STAYED ON, I WENT SLOWLY STRAIGHT 2 THE DEALER (1 MILE AWAY AT THE TIME). IT IS STILL AT THE DEALER. THIS HAS ALL BEEN ON CITY STREETS. WHEN THIS OCCURS I TIED THE MANUAL FUNCTION ON THE SHIFTER AND IT STILL WOULDN'T SHIFT | Crash: No Fire: No | 4,000 |
| Jan 2019 | AIR BAGS | TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHILE DRIVING 50 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S DOOR OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED NECK PAINS AND THE PASSENGER SUSTAINED A SEVERE CONCUSSION AND A BROKEN RIGHT ELBOW. BOTH OCCUPANTS RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED AND "NO SYSTEM MALFUNCTION" APPEARED. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND AN APPOINTMENT WAS SCHEDULED WITH AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS 19,000. | Crash: Yes Fire: No Injuries: 2 Towed Medical attention | 19,000 |