Complaint volume
249 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2025 Toyota Sienna Complaints
249 consumer-submitted complaints on record for the 2025 Toyota Sienna, grouped by component category.
249 Total complaints
1 Crash reports
0 Fire reports
1 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are seats, unknown or other, visibility. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 1 crash report, 0 fire reports, 1 injury report, and 1 fatality report. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 8 complaints, with an average reported failure mileage of 9,115 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to seats, unknown or other, visibility?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2025 Toyota Sienna?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2025 Toyota Sienna
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2025 Toyota Sienna complaints?
1 Crash
0 Fire
1 Injury
1 Fatality
0 Towed
1 Medical attention
What are the most common 2025 Toyota Sienna complaint categories?
SEATS 185
UNKNOWN OR OTHER 13
VISIBILITY 9
STRUCTURE 7
SEATS,UNKNOWN OR OTHER 6
VISIBILITY/WIPER 5
STRUCTURE,SEATS,UNKNOWN OR OTHER 4
STRUCTURE,SEATS 3
SEAT BELTS 2
SEATS,BACK OVER PREVENTION 2
249 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Mar 2026 | SEATS | The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats). The contact reached out to a local dealer, who provided a loaner vehicle; however, the vehicle was not diagnosed or repaired. Additionally, the loaner was not comparable to the vehicle. The manufacturer was contacted and confirmed that parts for the recall repair were not yet available. No additional assistance or timeline for the repair was provided. During a follow-up attempt, the contact was unable to reach the manufacturer and was directed to voicemail. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Mar 2026 | SEATS | The recall is still not fixed and dealership has my van for over 3 months now. I haven't even had my van a year. | Crash: No Fire: No | Unknown |
| Mar 2026 | SEATS | I purchased a 2025 Toyota Sienna in May 2025 for use as a family vehicle. In December 2025, I received a safety recall notice from Toyota regarding a weld defect affecting the second-row seat. The recall letter explicitly instructs owners not to use the second-row seat due to a safety risk. This seat is where my daughters normally sit when we travel. Currently, Toyota has informed me that there is no available repair remedy, and they cannot provide a timeline for when the issue will be resolved. Because of this recall: •The vehicle cannot be safely used as intended to transport my family. •The manufacturer has acknowledged a safety defect affecting passenger seating. •I am still making loan payments on a vehicle that cannot be fully or safely used. Toyota has provided a rental car, but this is not a long-term solution and does not resolve the underlying safety issue. I am concerned about the structural integrity of the seat weld and the potential risk of seat failure during a crash, which could seriously endanger passengers. Given that this is a family vehicle designed to transport multiple passengers, the inability to use the second-row seat significantly impacts the safety and usability of the vehicle. I am submitting this complaint to request oversight regarding this recall and the lack of an available remedy. Toyota case number: 260211003481 Toyota has stated that no repair is currently available, and owners must wait until a future remedy is developed. I requested a replacement of the vehicle directly to Toyota. | Crash: No Fire: No | Unknown |
| Mar 2026 | SEATS | The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Mar 2026 | SEATS | The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not available. The contact stated that the manufacturer had enough time to manufacture the parts. The manufacturer was contacted, and a case was filed. In addition, the contact requested a buyback. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Mar 2026 | SEATS | The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Mar 2026 | SEATS,UNKNOWN OR OTHER | Toyota has instructed owners not to use the second-row seats until a repair becomes available. As a result, the vehicle cannot be safely used for its intended purpose. I am a parent of three children, including an infant who requires a rear-facing car seat. Without the ability to use the second-row seats, the vehicle is unusable for my family. The vehicle has been in the possession of the dealership (AutoNation Toyota Weston, Florida) since December 22, 2025. As of today, the vehicle has been out of service for over 80 days, and Toyota has confirmed that there is still no repair remedy available and no timeline for resolution. I have been provided with a temporary Toyota RAV4, which is not comparable to a three-row family vehicle and does not accommodate my family’s needs. I continue to make monthly payments of approximately 900 through Toyota Financial Services for a vehicle that I am unable to use. This situation represents a significant safety concern and a substantial loss of use of the vehicle, with no resolution provided by the manufacturer. | Crash: No Fire: No | Unknown |
| Mar 2026 | SEATS | The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that there was no time frame for when parts would be available. The contact spoke with a second dealer, Clint Bowyer Toyota (2815 US-50, Emporia, KS 66801); who confirmed that there was no ETA for parts availability. The manufacturer was made aware of the issue and confirmed that the remedy was not yet available. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Mar 2026 | SEATS | The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (SEATS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The local dealer was not contacted. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Mar 2026 | SEATS | The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part for the recall repair was unavailable. The contact stated that because of the unrepaired recall repair, the small minor children were seated in the rear of the vehicle. The dealer was contacted, and the contact was informed that the parts were not yet available. The manufacturer was not contacted regarding the unrepaired recall repair. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Mar 2026 | SEATS | We were notified by Toyota that it was unsafe to transport our children in the second row seats in November 2025 and the vehicle was under a recall. This puts our children at risk. A letter from NHTSA stated Toyota would have a remedy by 12/6. The manufacturer (Toyota) confirmed this recall. Given that Toyota has not indicated a solution date for this and the problem was discovered in October 2025 I believe the manufacturer has failed or is unable to remedy this safety recall for our vehicle in a timely manner and would like to officially log a complaint with NHTSA. | Crash: No Fire: No | Unknown |
| Mar 2026 | SEATS | Toyota has failed to provide a remedy for the recall regarding the 2nd row seat welds. My current vehicle is sitting on a lot, unable to drive for the past 5 months. The safety of my children is at risk, and despite contact with the Toyota corporation, a fix has yet to be completed and no timeline provided. | Crash: No Fire: No | Unknown |
| Mar 2026 | SEATS | I can no longer transport my grandchildren in my car. I do not have another vehicle I can use to drive them in. | Crash: No Fire: No | Unknown |
| Mar 2026 | SEATS | "Manufacturer Recall 25TB12 (NHTSA Recall Number 25V668) was issued 5 months ago (Oct 2025). Recall Status: Recall Incomplete, remedy not yet available. Summary: The subject vehicles contain second-row seats that are mounted on seat rails that may have been improperly welded. If these seats are occupied during certain high-speed collisions, the seat may lose structural integrity, increasing the risk of injury. Safety Risk: If these seats are occupied during certain high-speed collisions, the seat may lose structural integrity, increasing the risk of injury. Remedy: Toyota is currently preparing the remedy. When the remedy is available Toyota dealers will replace the second row seat rails with ones that have the proper welding, FREE OF CHARGE. Current Status as of March 16, 2026: Toyota has failed to provide a remedy, and their interim guidance prohibits the use of the second row. As a result, the vehicle is unusable for its primary purpose of transporting passengers. The manufacturer has not provided a timeline for the fix or a reasonable accommodation for the loss of use. | Crash: No Fire: No | Unknown |
| Mar 2026 | STRUCTURE | The passenger door has now twice started to close on its own without a button being pushed and when I've been standing there buckling a kid in. It does not stop when it encounters an object (me, a human) and kept trying to get me stuck into the door. I tried pushing back but it kept moving and eventually I had to back out of the way. If this had been a child, they would have had a broken limb or worse. | Crash: No Fire: No | Unknown |
| Mar 2026 | SEATS | My 2025 Toyota Sienna is affected by the recall related to improper welding of the second-row seat rails. On November 19, 2025, I brought the vehicle to a Toyota dealership because they had advised me that it was not safe to continue driving due to the safety concern involving passenger seats. The dealership advised against driving it and kept the vehicle, and Toyota arranged a rental vehicle for me. As of now, several months later, there is still no repair remedy available and my vehicle remains at the dealership. I transport children and elderly family members, so passenger seat safety is very important to me. I am concerned about the long delay in providing a remedy for a safety-related issue and the extended loss of use of my vehicle. | Crash: No Fire: No | Unknown |
| Mar 2026 | SEATS,FORWARD COLLISION AVOIDANCE | "We were notified by Toyota that it was unsafe to transport our children in the second row seats in November 2025 and the vehicle was under a recall. This puts our children at risk. A letter from NHTSA stated Toyota would have a remedy by 12/6. The manufacturer (Toyota) confirmed this recall. Given that Toyota has not indicated a solution date for this and the problem was discovered in October 2025 I believe the manufacturer has failed or is unable to remedy this safety recall for our vehicle in a timely manner and would like to officially log a complaint with NHTSA. | Crash: No Fire: No | Unknown |
| Mar 2026 | SEATS | The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The vehicle was taken to several dealers but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Mar 2026 | SEATS | The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats). The contact was unable to use all the seats because there were three car seats inside the vehicle. The local dealer was contacted, and Toyota on Nicholasville Parts (2100 Lexington Rd, Nicholasville, KY 40356), but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Mar 2026 | SEATS | We bought a new Toyota Sienna 2025 in April for our growing family of 5. On 10/7/2025 a recall was released stating to not use our 2nd row seats due to the seats being improperly welded to the frame. We use three car seats. We have since been placed in three different rental vehicles and still are waiting on a remedy for this ongoing problem. Our new van has been sitting on a lot for four continuous months now, with no fix in site. I feel that Toyota has not supplied a timely remedy to this safety recall and this is the reason for my formal complaint on this platform today. | Crash: No Fire: No | Unknown |
| Mar 2026 | SEATS | The manufacturer had exceeded a reasonable amount of time for the recall remedy. They have declined my requests for them to set expectations for a number of months or years after which a remedy will be available. | Crash: No Fire: No | Unknown |
| Mar 2026 | SEATS | The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (SEATS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Mar 2026 | UNKNOWN OR OTHER | I own a 2025 Toyota Sienna affected by Safety Recall 25V668 involving second-row seat rails with suspected improper welds. Toyota sent a notice advising that no one should sit in or use a child restraint in the second-row seats until the repair remedy becomes available. However, there is currently no remedy available and no repair timeline. I have contacted both the dealership and Toyota multiple times over the past four months but have not received clear answers or a resolution. The dealership verbally told me I can continue transporting my children, which conflicts with the written safety notice from Toyota. I am a mother of six children and this vehicle is essential for transporting my family. Because the recall involves seating safety and there is no repair available, the vehicle cannot be safely used as intended. I am submitting this complaint due to lack of repair availability and lack of clear communication from the manufacturer. | Crash: No Fire: No | Unknown |
| Mar 2026 | SEATS | Received Notice From Toyota that a weld defect on the middle row seats made them unsafe to use. I took my vehicle into Toyota to be repaired over three months ago and there is still no repair or plans to repair. | Crash: No Fire: No | Unknown |
| Mar 2026 | STRUCTURE,SEATS,UNKNOWN OR OTHER | My 2025 Toyota Sienna XLE (VIN: [XXX]) is subject to Safety Recall 25V668 related to defective second-row seat rail welds. The recall states that the seat structure may fail during certain high-speed collisions, increasing the risk of injury to passengers. As a result of this safety recall, my vehicle was suspended from passenger rental service on October 6, 2025 and has remained unusable for its intended purpose since that date. Toyota has confirmed that the recall status is “Remedy Not Available,” meaning no repair solution currently exists for this safety defect. The vehicle therefore cannot be safely used for passenger transport and continues to cause significant financial loss while loan payments remain due. I am filing this complaint because the vehicle has been unusable for an extended period of time due to a safety defect with no available remedy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |