Complaint volume
144 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2025 Honda Pilot Complaints
144 consumer-submitted complaints on record for the 2025 Honda Pilot, grouped by component category.
144 Total complaints
10 Crash reports
0 Fire reports
7 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are steering, forward collision avoidance, electrical system. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 10 crash reports, 0 fire reports, 7 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 18 complaints, with an average reported failure mileage of 9,563 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to steering, forward collision avoidance, electrical system?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2025 Honda Pilot?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2025 Honda Pilot
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2025 Honda Pilot complaints?
10 Crash
0 Fire
7 Injury
0 Fatality
10 Towed
2 Medical attention
What are the most common 2025 Honda Pilot complaint categories?
STEERING 12
FORWARD COLLISION AVOIDANCE 11
ELECTRICAL SYSTEM 8
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE 8
POWER TRAIN 6
VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE 6
ENGINE 5
UNKNOWN OR OTHER 5
VISIBILITY/WIPER 5
FORWARD COLLISION AVOIDANCE,LANE DEPARTURE 3
144 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| May 2026 | VISIBILITY/WIPER | four cracked windshields while driving from debris hitting windsheild | Crash: No Fire: No | Unknown |
| May 2026 | ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS | Supplemental Restraint System Problem deactivates airbags and dealers do not want to fix it under warranty. | Crash: No Fire: No | Unknown |
| May 2026 | STEERING | Steering locked up with all warning lights lite up. No control over vehicle. Yes this put all people in the vehicle at risk of death or injury. This happened at an intersection while making a turn-no other vehicles were at the intersection- if there had been or had this happened entering an interstate highway or turning onto a high speed road could have been hit from several directions. Not repeated. Must have been confirmed by dealer as they hooked up the computer with Honda Headquarters and said the starter was at fault. No prior symptoms. It is available for inspection. Killing the engine and restarting cleared the dash lights and was able to turn afterwards. | Crash: No Fire: No | Unknown |
| May 2026 | UNKNOWN OR OTHER | My front windshield cracked without any impact. I noticed quite a few honda pilots on the road with almost the exact same crack. It started on the passenger side and went completely across to the driver's side. | Crash: No Fire: No | Unknown |
| May 2026 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | "On Friday afternoon, while driving alone on an open stretch of road at approximately 40 mph, my 2025 Honda Pilot's Collision Mitigation Braking System (CMBS) experienced a catastrophic malfunction and initiated full emergency braking. The brakes locked up aggressively with absolutely no vehicles, pedestrians, or obstacles present in front of me. A transient warning light flashed on the screen for a few seconds but disappeared too quickly to read. The violent deceleration slammed me forward against the driver's seatbelt, causing physical trauma. The brakes released after a few seconds, allowing me to regain control and park the vehicle. I sought medical care first thing Monday morning, resulting in a diagnosis of acute neck strain and petechiae, as well as necessitating a specialized cardiovascular evaluation to check my pacemaker function due to localized swelling under the seatbelt line. The vehicle is entirely unsafe to operate, has been parked in my garage since Friday and is currently awaiting a Honda Care tow truck for dealer transport and data retrieval." | Crash: No Fire: No Injuries: 1 Medical attention | Unknown |
| May 2026 | UNKNOWN OR OTHER,VISIBILITY/WIPER | I am reporting a safety-related driver visibility concern involving a 2025 Honda Pilot. I also observed substantially similar behavior on a 2026 Honda CR-V loaner vehicle and another Honda Pilot provided by Koons Honda. The issue involves the front driver and passenger windows and their interaction with the outer window seals/belt moldings. During rainy, snowy, foggy, or wet conditions, lowering and then raising the windows leaves significant moisture, streaking, fog residue, or debris on the glass surface. Current image shows fog residue, however, the same results occurred with snow where visibility was impaired after cycling the front driver and passenger windows. The outer window seals do not adequately clear the windows during normal operation. This results in impaired visibility around and through the side view mirrors, especially during lane changes, merging, and monitoring adjacent lanes. The condition is repeatable and occurs during ordinary use. I documented video evidence showing: •the issue on my 2025 Honda Pilot, •another Honda Pilot, •and the same/similar issue on a separate 2026 Honda CR-V loaner vehicle from Koons Honda. I presented the evidence to dealership personnel. However, the service manager refused to document that side mirror visibility was impaired, reportedly because such wording would imply a safety condition. This concern may involve: •ineffective window seal/belt molding performance, •excessive water retention on side windows, •impaired driver visibility, •and a potential safety defect affecting multiple Honda vehicles. The issue can create unsafe driving conditions because drivers may be unable to clearly observe adjacent traffic through side mirrors after operating the windows in wet conditions. Furthermore, similar reports are found online with different newer models. The date below reflects today's interaction with the dealership, however, this is an ongoing issue since we received the vehicle last year. | Crash: No Fire: No | Unknown |
| May 2026 | UNKNOWN OR OTHER | Sunroof exploded while driving down the road. | Crash: No Fire: No | Unknown |
| May 2026 | FORWARD COLLISION AVOIDANCE | The collision mitigation breaking system has wrongly engaged the breaking system on two occasions since I have purchased the car in September 2025. The car is available for inspection. Both times, the car hard braked when turning right at stop sign. The second occurrence, today, 5/15/26 the car also honked. I plan to call the dealer tomorrow report the issue but from what I have read so far this is a known issue with no resolution and is not easy to replicate, therefore I am filing this complaint to document the issue. Both times this was very alarming for me. Today, there was another person at the stop sigh to my right and a pedestrian a bit a way when the car slammed to a halt and honked, alarming me and probably them as well. There was no warning or alert, the car just halted. | Crash: No Fire: No | Unknown |
| May 2026 | ENGINE,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE | There are three dangerous systems in my 2025 Honda Pilot EX-L that should be permanently disabled or removed by the manufacturer or dealer. In order of danger; (1) Collision Mitigation Braking System, (2) Auto Idle Stop, and (3) Road Departure Mitigation System. All three of these systems have nearly caused wrecks for me several times. The Collision Mitigation Braking System (1) is especially dangerous for rear-end collisions to the vehicle using CMBS. Example, I was driving in heavy traffic in the middle lane on I-40 near Hermitage, Tennessee on 23 Apr 2026 with adequate distance between me and the car in front of me. A tractor-trailer was close behind me. Suddenly, a car in the lane to my right moved into the gap in my lane between me and the car that was at a safe distance in front of me. The CMBS activated and started braking the car. I pressed the gas pedal hard to try and maintain my 70 MPH speed to no avail. The tractor-trailer swerved into the lane to my left missing the rear of my car by inches, and avoiding a massive chain reaction collision of many cars. This was a near fatal event for me. Without CMBS, I would have simply held my speed steady until I could create a safe distance and ease into a safer position, possibly in the lane to my right, a much less eventful situation. The Auto Idle Stop (2) has a knack for shutting off the engine when I am trying to make a left turn in heavy traffic. After several near misses, I have learned to turn this system off when starting the engine (the default is on). The Road Departure Mitigation System (3) shakes the steering wheel if the system thinks you are moving out of your lane. It shakes the steering wheel to alert you. Twice, I was caught by surprise and overcorrected the steering when the Road Departure Mitigation System started shaking the steering wheel. So instead of staying in my lane, this almost caused me to go out of my lane and possibly collide with another car or a road barrier. | Crash: No Fire: No | Unknown |
| May 2026 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | This car on April 2nd, 2026 did not stop. I had pulled into a parking lot. Parked in the same space I have parked in for the last 12/13? Years. Upon driving into the space .. I pressed my brakes down for the car to stop. It did not stop. The car kept going/rolling My husband the passenger told me to STOP. I heard him plainly say. I told him I am stopping. But the car would not stop. It kept going and rolling into a brick building at the end of the parking space. We braced ourselves. What else do you do when your car won’t stop I was probably goingb8 mph. Nothing fast. Not on the phone. 75 degree perfect weather in [XXX] I’ve had this car about five months. No problem at all until this incident never in my life had I ever had brakes to fail me. Well the brakes failed. Technology is built by men and programmed by men. I am a nine car Honda owner. This car has a brake technology problem. With all the technology, it should have stopped on its own. It didn’t. When brakes are applied technology should work. In this case technology failed. This car has a brake defect technology problem. Brakes were applied a car doesn’t have to have a recall on it for it not to have a technology problem. These cars are not perfect. Programmed and built by human hands. ImnsurevifvMr. Soichiro Honda sat down with me and did this problem with one of his cars.. he would surely say” I’m sorry that happened to you” I’m sorry you’re brakes did not work and they did not . American Honda needs to recognize accountability. I wish they would experience what I experienced. It would be a scary situation that is if you survived yrs, I’m sure if it happened to them. No car is perfect. This one sure isn’t. I no longer am an owner of this 2025 Honda Pilot. Death trap it’s gone to somebody else. My life is worth living Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: Yes Fire: No Injuries: 1 Towed | Unknown |
| May 2026 | ENGINE,FUEL/PROPULSION SYSTEM | Vehicle: 2026 Honda Pilot – Mileage 20,847 Issue: Engine Failure, oil leaks, wheel alignment, air conditioning, major gas leaks from the engine, safety electronics alerts on front dash display are saying the vehicle is not safe to drive. History of issues: 03-11-2026: Car broke down while driving in [XXX] . 03-12-2026: Received call from Ira Honda service and was told they needed to replace the engine. 04-04-2026: I was told the vehicle was ready to be picked up. I started driving home and found the vehicle was all over the road. I returned to Ira Honda and once again was given a loaner. Also, the engine was leaking oil. 04-09-2026: Ira Honda called and said one of the engine gaskets was defective and they needed to replace it. They said that now the alignment was back in spec. I was told that the 3 yr engine warranty begins anew. When I got home I looked more closely at the alignment document and saw that the alignment was still slightly out of spec. I called and was told that it was the best they could do. 04-10-2026: air conditioning not working and asked for them to fix the alignment. 04-13-2026: I again brought the vehicle in for service. But was told there were no loaners available. I arrived at 9:30am and at 1:00pm. The A/C was fixed and determined the frame was not set correctly when they replaced the engine. This was the reason the alignment was off by so much. So the alignment was fixed. 04-14-2026: Leaking oil. So again, I had to return to Ira Honda. No loaner was available. 04-18-2024: Saturday morning and we smelled gas in the garage. Started the car and it took about a minute to start. Asked if it was safe to drive, Ira service said yes. 04-20-2026: Started the vehicle up and same issue occurred. However, this time gas was leaking out. It leaked in our garage, on our driveway and all over the street. Again fixed. 04-29-2026: Car again failed to start. During startup the car leaked a large amount of gas. It is still at the dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| May 2026 | SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL | The contact owns a 2025 Honda Pilot. The contact stated while attempted to park the vehicle into a park spot occupied with her husband and granddaughter in the vehicle, the vehicle acceleratored independently causing the vehicle to crash into a brick wall. The contact stated that no air bags were deployed in her vehicle. The contact stated her granddaughter sustained a cut near her right eyebrow. No medical attention was required. The contact stated that a police report was filed. The contact mentioned that the vehicle was towed to a collision center. The manufacturer was notified of the failure and they are investigating the matter. The approximate failure mileage was 10,000. | Crash: Yes Fire: No Injuries: 1 Towed | 10,000 |
| May 2026 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | I was driving with my cruise control on, at the speed around 50 mph, thank goodness no other cars were around us, all of a sudden my car slammed on the brakes, a warning flashed but I happened so fast I wasn’t able to see what it said. | Crash: No Fire: No | Unknown |
| Apr 2026 | SERVICE BRAKES | The vehicle is experiencing persistent dashboard warnings including "Brake performance may be reduced," "Low Speed Braking Control problem," and "Parking sensor problem." These issues have been presented to your authorized dealer, Napleton Honda in Morton Grove, on three separate occasions with no resolution: September 29, 2025: I arrived at the dealer bay with active warning lights. The service writer instructed me to simply restart the vehicle to clear the lights. I have photographic evidence of the warnings from this date. October 25, 2025: The vehicle was brought in for repair. I provided cell phone photos of the active dashboard warnings, yet the dealer reported "nothing found." April 20, 2026: The vehicle was again brought in for the same issues. I again provided cell phone photos as proof of the defect, but the dealer reported "nothing found." Despite the dealer's inability to diagnose the cause, my photographic documentation from 9/29/25, 10/25/25, 4/20/26, and 4/25/26 proves these defects are real, recurring, and significantly impair the safety and value of the vehicle. | Crash: No Fire: No | Unknown |
| Apr 2026 | VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE | Adaptive cruise control fails nearly every time the car is driven more than 40 minutes with ACC activated. Failure indicated by warning lights and statement on DIC. DIC instructs operator to clean the front "H" emblem on grille, however, the emblem is always completely clean. The failure has been reported 4+ times to the dealership. Dealership reports the failure is a known problem and there is no fix available from Honda. Upon system shut down the vehicle disengages cruise control and has rapid deceleration causing unsafe driving conditions while in traffic. System usually resets itself without cleaning or other remedies within 10-20 minutes after fail, and will usually fail again +/- 40 minutes later. ACC is marketed as part of the Driver safety system and is unreliable. first occurrence was at 670 miles since new. Car now has < 10k miles and has failed 12+ times. | Crash: No Fire: No | Unknown |
| Apr 2026 | STEERING,FORWARD COLLISION AVOIDANCE | The contact owns a 2025 Honda Pilot. While driving at an undisclosed speed, the vehicle suddenly decelerated, and the steering wheel started jerking. The messages EPS Failure, Lane Keep Assist, and Adaptive Cruise Control Failure were displayed. The contact safely pulled over to the side of the road. The vehicle was towed to a dealer, but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 3,200. | Crash: No Fire: No Towed | 3,200 |
| Apr 2026 | STEERING | The contact owns a 2025 Honda Pilot. While the contact’s wife was driving approximately 70 MPH, the steering wheel became extremely difficult to turn in either direction. The driver was able to forcefully steer the vehicle over to the shoulder. After turning off and restarting the vehicle, the steering failure was self-corrected, and the vehicle operated normally. The driver was able to continue driving without any additional failures. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, and a service appointment was scheduled. The failure mileage was 8,000. The VIN was not available. | Crash: No Fire: No | 8,000 |
| Apr 2026 | VISIBILITY | The contact owns a 2025 Honda Pilot. The contact stated that upon returning to the vehicle while the vehicle was parked and unoccupied, the sunroof front glass panel had shattered without impact. The contact was able to slowly drive to the residence. The contact then contacted a mobile auto glass technician who cleaned the vehicle and covered the sunroof with plastic. Additionally, the contact was informed that the sunroof glass panel was not available. The dealer was notified of the failure and informed the contact that the repair was not covered because the VIN was not under recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 7,350. | Crash: No Fire: No | 7,350 |
| Apr 2026 | STEERING,POWER TRAIN,ELECTRICAL SYSTEM | The power steering system software problem undriveable. The AWD failed said undriveable. Only 30k miles on it and it just locked and couldnt steering right to left in the middle of traffic. Could have caused a bad accident lycjuly my kids weren't in the car. The computer software took over completely made my car uncontrollable. Have a video of all warnings that came on. | Crash: No Fire: No | Unknown |
| Apr 2026 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | On April 2nd, 2026. I was driving this car into a parking space. I had to be going 5 mph. Or slower. Probably even slower. Pulling in.. I applied the brakes of course. The car wouldn’t stop. My husband/passenger told me to STOP. I did stop. This car kept rolling and crashed/smashed/ hit the brick red building in front of us. No brake hold was displayed.. no nothing. No brake stop. Nooooo nothing. The car wouldn’t stop. I never in my life have ever experienced this. | Crash: Yes Fire: No Injuries: 1 Towed | Unknown |
| Apr 2026 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | I just drove into a parking lot at First United Methodist Church parking lot. [XXX] ng a parking space very near. Driving into the space, applying brakes like I’ve done for the last 12/13 years….the car would not stop. I applied the brakes fully down to the floor( which I’ve never had to ever do at any time) the car kept going..rolling on. My husband the passenger told me” STOP”. I did stop. I was applying the brakes as soon as approaching the parking space. The car kept on going as I said. No warning like” brake hold” which has worked another other time when getting according to this cars brain..it would show some kind of warning. It did not. No sound, no nothing to brake the car. It rolled right into the red brick building i was pulling into. their parking space. The building has about a two foot gash on it. The car did this …what kind of car doesn’t stop. With all of the sophisticated sensors or etc. It has…why, what happened? My granddaughter was in the back right passenger seat. The impact caused a gash above her forehead. A real cut, mind you. I don’t know what else to see. I’ve never experienced this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: Yes Fire: No Injuries: 1 Towed | Unknown |
| Mar 2026 | VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE,LANE DEPARTURE | ACC and road departure mitigation system would become disabled for no apparent reason. A message would display on the instrument panel that there is a problem, to see your dealer. Also, a collision mitigation braking system problem would display on the instrument panel with a brake system warning light. A display on the instrument panel would show an area to clean (Honda emblem on front grill). I tried to clean this area several times to no avail. The weather was clear and warm when this occurred. The system has returned to normal on its own. | Crash: No Fire: No | Unknown |
| Mar 2026 | FORWARD COLLISION AVOIDANCE | Driving around 60 mph and car flashed BRAKE on dash like it was to close to other vehicle and locked up brakes. Immediately went back to normal. | Crash: No Fire: No | Unknown |
| Mar 2026 | POWER TRAIN | I contacted Honda America regarding a concern with my 2025 Pilot, which has just over 5,000 miles. The service light for the rear differential came on at the 5,000‑mile mark (I don't drive off-road, and my driving is 50/50 city/highway), even though the dealership indicated this service is not typically required until 10,000–15,000 miles. My goal was simple: confirm that there is no premature wear issue with the rear differential, and request that Honda cover the service if it is occurring earlier than expected. Instead, the experience was extremely disappointing. The representative repeatedly stated that he could not provide any technical information because he is a customer service agent. That raises an obvious question: if Honda’s own customer service cannot address technical concerns about a Honda vehicle, who exactly should a customer contact? He then informed me that he reached out to the dealership I use and spoke with the service manager, who said that “this could happen.” I already knew that from the dealer. Repeating the same vague statement does not add value, nor does it require involvement from a service manager or a manufacturer representative. It certainly does not address my actual concern about potential premature wear, nor does it justify the back‑and‑forth emails when no meaningful assistance was provided. To be clear, I am fully aware that dealerships profit from performing services—whether the vehicle truly needs them or not. That is precisely why I reached out to Honda America for clarification and support. Instead, I received no answers, no guidance, and no resolution. If additional information is needed, do not hesitate to contact me. | Crash: No Fire: No | Unknown |
| Mar 2026 | VISIBILITY | The contact owns a 2025 Honda Pilot. The contact stated that while driving approximately 65 MPH, there was an abnormally loud popping sound coming from the vehicle, and the sunroof glass shattered, and glass fell into the cabin. The contact was not hurt by the glass shards from the sunroof. The vehicle was taken to the local dealer, who repaired the sunroof. The contact was not provided a cause for the sunroof to shatter. The manufacturer was informed of the failure. The failure mileage was approximately 17,000. | Crash: No Fire: No | 17,000 |