Complaint volume
276 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2024 Tesla Model Y Complaints
276 consumer-submitted complaints on record for the 2024 Tesla Model Y, grouped by component category.
276 Total complaints
53 Crash reports
4 Fire reports
29 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are forward collision avoidance, unknown or other, back over prevention. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 53 crash reports, 4 fire reports, 29 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 21 complaints, with an average reported failure mileage of 14,501 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to forward collision avoidance, unknown or other, back over prevention?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2024 Tesla Model Y?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2024 Tesla Model Y
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2024 Tesla Model Y complaints?
53 Crash
4 Fire
29 Injury
0 Fatality
34 Towed
20 Medical attention
What are the most common 2024 Tesla Model Y complaint categories?
FORWARD COLLISION AVOIDANCE 25
UNKNOWN OR OTHER 23
BACK OVER PREVENTION 21
ELECTRICAL SYSTEM 20
FORWARD COLLISION AVOIDANCE,BACK OVER PREVENTION 12
VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE 10
FORWARD COLLISION AVOIDANCE,LANE DEPARTURE 8
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE 7
ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE 6
STEERING 6
276 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Aug 2025 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | Three different occasions, while utilizing adaptive cruise the car applied all breaks, causing me to lunge forward with the car coming to a complete stop. I did not see anything that would had caused the car to apply the breaks and the camera's did not record any obstacle. This was brought to the Tesla dealerships attention and I was told there is nothing that can be done about it. If I had not been wearing my seat belt, the potential emergency braking could had resulted in me sustaining a blunt force impact to my chest with the steering wheel, not to mention a possible motor vehicle accident with the vehicle behind me. I did look through the manual and there is no way of me turning feature off or lowering to a warning versus a suddent stop. | Crash: No Fire: No | Unknown |
| Aug 2025 | WHEELS | The rims on this car are made so cheap it’s no way I should have this many crack and bent rims I been thru a total of 5 rims already and Tesla don’t offer u the rim protection until u replace a rim no matter how slow I drive my rim always seen to get cracked or bent on rail road tracks or even driving over a speed bump or going thru car wash | Crash: No Fire: No | Unknown |
| Jul 2025 | BACK OVER PREVENTION | There is a Tesla software defect. 1. I stepped into my Tesla Model Y. There was no vehicle in front of my driveway. A delivery van came to park in front of my driveway temporarily. It is a traffic violation according to the California Vehicle Code Section 22500(e). 2. I put my foot on the brake and put my car in the reverse gear. 3. Then I made an adjustment on the CONTROL screen. 4. I put my foot on the accelerator to continue to back up my car. The screen doesn't show the rear view anymore. This is a Tesla software defect that the screen should display the rear view as soon as I push the accelerator in this case. | Crash: Yes Fire: No | Unknown |
| Jul 2025 | ENGINE | The contact owned a 2024 Tesla Model Y. The contact stated that while shifting the vehicle into drive (D), the vehicle inadvertently accelerated. The contact stated that he depressed the brake pedal, but the vehicle was gaining forward momentum. Additionally, the steering wheel would not turn right or left. No warning light was illuminated. The contact stated that the vehicle gained speed and crashed through a chain link fence and drove into an alley. The contact stated that the air bags deployed. The contact stated that the vehicle then crashed into a building wall and finally stopped. The contact stated he had abrasions on both hands from the air bag. The contact stated he was treated by EMT on scene. The fire department and police were also at the scene. The vehicle was towed to an impound lot and declared a total loss by the contact's insurance provider. The manufacturer was not informed of the failure. The failure mileage was approximately 25. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 25 |
| Jul 2025 | FORWARD COLLISION AVOIDANCE | FSD failed to break when another vehicle was making a right turn. I had to take over is a split second. I have dashcam footage but unable to upload in this form. | Crash: No Fire: No | Unknown |
| Jul 2025 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | On [XXX], at approximately [XXX], I was driving westbound on the [XXX], just before the [XXX] and [XXX] off-ramp, with my wife and our [XXX] baby in the car. While in traffic, I noticed the regenerative braking system was not slowing the vehicle down adequately, despite having a clear and sufficient distance from the big rig ahead of us. As the gap closed, I slammed down on the brake pedal, but it felt abnormally stiff and did not respond with the urgency or force expected. The vehicle failed to stop in time, resulting in a rear-end collision with the big rig. Thankfully, we were not injured due to the speed of the accident. The breaks have not been inspected due to it being in the collision center There was an alarm but it sounded off too late and the car ended up colliding. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: Yes Fire: No Towed | Unknown |
| Jun 2025 | UNKNOWN OR OTHER | While driving with Full Self-Driving (FSD) engaged, my vehicle proceeded through a red traffic light without any driver input on two separate occasions within the past few weeks. On both occasions: - The traffic light was clearly red. - The vehicle accelerated forward without prompt while first briefly coming to a full stop it then proceeded forward while traffic light remained on red. - There was no visible obstruction or confusion. These are serious failures in the FSD system’s signal recognition and pose an extreme safety hazard. I request a formal investigation and safety recall if warranted. | Crash: No Fire: No | Unknown |
| Jun 2025 | FORWARD COLLISION AVOIDANCE | shortly after i purchased this car it began to put itself into park while the car was moving slowly and even when it was in car wash mode going through a brush carwash that requires cars to be in neutral. i reached out to tesla support to investigate and they explained this is a safety feature that engages if the driver leaves the seat while the car is not in park. i explained to them that in both cases i had been sitting firmly in the seat and there should have been no reason for the car to put itself in park and asked them how i turn this auto feature off. they said there was no way to turn it off. i explained to them that ALL automation features should be optional, they argued with me. came to find out some sensor in my driver's seat was malfunctioning. they took the car to replace the seat/sensor, but i reiterated that all these auto features should be optional and a consumer should be able to turn them off. my car was rendered unsafe to drive due to the malfunctioning sensor, i should have had a way to turn off the feature, i asked them to open a ticket with their engineers to add settings to turn off this automation feature. fast forward to 6/25/25, as i am pulling my car into a parking space at a store the car SLAMS itself in park, so hard that i thought maybe i had hit something hard with one of my wheels. i followed back up with Tesla support and am being told there is still no way for me to turn off this automation feature. no automation feature should EVER be hard coded into a motor vehicle. the risk presented by malfunctioning automation features is too great, and if i want to completely control every aspect of my car i should be able to, regardless of how much automation it is capable of. i am filing a complaint now because Tesla is clearly not taking these concerns seriously | Crash: No Fire: No | Unknown |
| Jun 2025 | STEERING,SERVICE BRAKES, HYDRAULIC | The contact owned a 2024 Tesla Model Y. The contact stated that while his son was driving at approximately 38 MPH with his sister inside the vehicle, the brake pedal was depressed; however, the vehicle lost steering and braking functionality and failed to stop as intended, causing the vehicle to drive through a crosswalk. The contact stated that the steering wheel failed to respond while being turned, causing the vehicle to crash into a curb and then into a parked vehicle, which was able to stop the vehicle. The contact stated that the vehicle was towed to a Tesla Collision Center, and between Tesla and the Insurance provider, the vehicle was deemed a total loss. The Insurance Company reviewed the event data recorder (EDR) reports and confirmed the failure which contributed to the crash. The contact stated that the Police was not contacted because it was a single vehicle crash. The other vehicle owner was notified of the crash and was provided the needed information to file a claim. A Police report was not filed. The contact's son was taken to the local medical center in a family vehicle. The contact's son and daughter sustained headaches and concussions, and both received medical attention. The contact drove his son to the local medical center, where he was admitted and remained overnight. Additionally, the contact's son was continuing outpatient treatment for the injuries sustained. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 3,500. | Crash: Yes Fire: No Injuries: 2 Towed Medical attention | 3,500 |
| Jun 2025 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | I was driving at a speed of 60 miles per hour in rainy weather when the car’s emergency braking system suddenly activated. At the same time, the steering wheel locked due to the braking, and I completely lost control of the vehicle. The car spun multiple times before crashing into the center divider of the highway and finally coming to a stop. This was an extremely dangerous incident from a safety perspective. This was the first time such a braking malfunction occurred. The incident has not yet been investigated by the insurance company, and no warning or notification was displayed by the vehicle at any point. | Crash: Yes Fire: No Injuries: 2 Towed Medical attention | Unknown |
| Jun 2025 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL | The contact owned a 2024 Tesla Model Y. The contact's daughter was driving at approximately 30 MPH when the vehicle had independently accelerated. The contact said that her daughter drove through an intersection and crashed into another vehicle. The contact's vehicle crashed into the other vehicle's driver's left front door. The contact stated that her vehicle's front end was crushed, and the other vehicle's driver's side door, driver's side rear wheel, and tailgate were damaged. The contact stated that both vehicles had to be towed. The contact stated that the air bags had deployed in her vehicle. The contact stated she drove her daughter to the hospital. The daughter only had pain in her neck and shoulders; there were no cuts or abrasions. The police arrived and issued an incident report. The vehicle was towed to an impound lot, and the contact was advised by her insurance provider that the vehicle was a total loss. The manufacturer was not informed of the failure. The failure mileage was 16,011. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 16,011 |
| Jun 2025 | SERVICE BRAKES | The contact owned a 2024 Tesla Model Y. The contact stated that it was raining while driving on the highway at 45 MPH when the vehicle began to hydroplane, no warning lights were illuminated, The contact attempted to slow down their vehicle however upon depressing the brake pedal the vehicle would not stop, and the vehicle immediatley spun around 2 times before crashing into a concrete barrier with the rear and front end of their vehicle. No property damage was reported, and the vehicle came to a stop upon impact. The airbags did not deploy. The vehicle did not need to be towed. The hazard warning light was illuminated, and warning messages were displayed stating that cameras had been damaged. A police report was not filed. The vehicle was driven back to the contacts residence, and from there, towed to a local Tesla dealer where the vehicle was diagnosed and it was declared a total loss. The vehicle was destroyed. The manufacturer was not notified of the failure. The approximate failure mileage was 26,000. | Crash: Yes Fire: No Towed | 26,000 |
| May 2025 | ELECTRICAL SYSTEM,LANE DEPARTURE | I am writing to formally raise a complaint regarding a serious malfunction that occurred in my Tesla Model Y (2024) following a recent software update pushed by Tesla. A couple of days ago, my vehicle received a new over-the-air software update. After installation, my car began displaying two error messages, and key safety features, including detection of nearby vehicles and warning systems, ceased functioning. This creates a significant safety risk when driving, as the car no longer alerts me to surrounding traffic or visualizes other vehicles on screen. Upon contacting Tesla customer service, I was instructed to schedule a service appointment, which I did for May 21, 2025, at 2:15 PM. During the appointment, the Tesla service advisor confirmed that the issue began only after the software update. However, I was told I would need to pay $3,000 out-of-pocket to repair the issue because my car is no longer under warranty. I raised the point that the malfunction was caused directly by Tesla’s software update. Despite this, I was informed that Tesla refuses to repair it at their cost, even after acknowledging the connection between the update and the malfunction. Moreover, the technician informed me that this issue could escalate and create safety hazards in 4–6 months, yet no resolution or recall has been offered. Given the acknowledgment that: The problem was introduced by Tesla's software, The malfunction affects critical safety systems, and There is imminent risk to safety, I believe Tesla should bear responsibility for the repair and ensure the vehicle is safe to operate. This situation warrants urgent attention, both from a consumer protection and vehicle safety standpoint. I request that Tesla take full accountability and cover the repair costs immediately, or offer a rollback/fix to the software that caused the issue. Otherwise, I will be escalating this matter to the National Highway Traffic Safety Administration (NHTSA) and consumer protection agencie | Crash: No Fire: No | Unknown |
| May 2025 | STEERING,AIR BAGS,SERVICE BRAKES | The vehicle was operating in Autopilot mode as it approached a right turn but was in the incorrect lane. The vehicle accelerated in an apparent attempt to merge into the correct lane and initiate the turn, but it approached the turn at an unsafe speed. I pressed the brake pedal, which disengaged Autopilot as expected, but the vehicle failed to slow down or stop. I attempted to manually complete the turn, but although I turned the steering wheel, the wheels did not respond. The vehicle continued forward at speed, struck a curb on the opposite side of the road, and then collided with a parked vehicle. The impact with the parked vehicle ultimately brought the car to a stop. Multiple error messages briefly appeared on the screen during the incident before disappearing. | Crash: Yes Fire: No Injuries: 2 Towed Medical attention | Unknown |
| May 2025 | POWER TRAIN | Unintented Accelaration May 15th, 2025 - at about 2 pm the car was being parked in a small local shopping area parking lot by my wife. as she was pulling into the lot, the car suddenly accelarated and surged forward and she had to slam on the brakes to avoid any collision and getting out of control. after about 30 minutes, as she was pulling out of the parking in reverse, a similar experience, the car accelerated/surged backwards and she again had to slam the brakes to avoid any collision with other cars. this time, she also felt a loud thud under the rear portion of the car, no damage noticed. have sent a note to tesla service for it to be evaluated | Crash: No Fire: No | Unknown |
| May 2025 | VISIBILITY/WIPER | The automatic rain-sensing wipers on my 2024 Tesla Model Y fail to activate during rain from delivery date, leaving the windshield uncleared and forcing manual activation. To be clear, this feature does not work at. This happens consistently and creates a significant safety hazard due to impaired visibility while driving. Tesla uses a camera-based system rather than a dedicated rain sensor, and despite service visits and software updates, the issue persists. I believe this presents an undue safety risk that should be investigated. | Crash: No Fire: No | Unknown |
| Apr 2025 | EXTERIOR LIGHTING,BACK OVER PREVENTION | The backup camera system is not available, no camera visibility on any of the cameras, no sensors detection, blinkers only lit for 2 seconds and after that they are turned off automatically. Vehicle is not safe to drive with the risk of system failure while driving. | Crash: No Fire: No | Unknown |
| Mar 2025 | ELECTRICAL SYSTEM | The contact owns a 2024 Model Y. The contact stated that while driving 30 MPH with the Full Self-Driving features activated, the vehicle failed to stop at the intersection when the light was red. The vehicle continued to accelerate through the red light. The driver was ticketed by the Police for the infraction. Additionally, while using the Full Self-Driving feature, the vehicle attempted to turn while at a light with a red arrow. The driver depressed the brake pedal to stop the vehicle. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 22,251. | Crash: No Fire: No | 22,251 |
| Mar 2025 | LATCHES/LOCKS/LINKAGES | Vehicle hood latch censor . Around feb 25 2025 my car was parked in parking lot when i shift to d it showes hood latch need service i towed the car to service center . They replaced the censor by saying its a old bad censor . Now again my car parked in garage march 17 the same hood latch censor error . And it wont let you drive more than 15 mph . Even the hood is locked . If you check kn social media alot of people faced the same issue | Crash: No Fire: No | Unknown |
| Mar 2025 | UNKNOWN OR OTHER | The vehicle comes with a software feature that automatically shifts the car into park "to prevent rollaway". It does it at random times when we are driving and has multiple times almost caused an accident because my vehicle will suddently stop when I am in the middle of a road or pulling out onto a busy road. The most recent incident was on March 11 2025, I was pulling out from a parking lot, taking a right onto a very busy road. The software unexpectedly shifted the vehicle to park, stopping it completely while I was halfway in the road, with other cars approaching me at 45-50mph. In a panic it was difficult to shift back into drive quickly, and nearly caused an accident that could have been fatal. I called the manufacturer and was uanble to get through to an agent, so I sent an email and have not yet received a response. | Crash: No Fire: No | Unknown |
| Mar 2025 | STEERING | The steering wheel is locking up. First while parked and attempting to leave. It does eventually unlock and appears to not have what i would refer to as power steering. While driving it appears to not have power steering and the steering periodically locks up which i would immediately brake a have to repeatedly yank hard on wheel until it unlocks at this point as of the moment of this writing the steering wheel is completely locks up and cannot be yank out of lock at all. I have a video of some incidents happening. One heading into on coming traffic another of the car driving up on a snow bank ( if the bank was not there the car would have ended up in a ditch ). There are caution indicators on the screen but none say stop do not drive. The first caution or warning indicator says stability control disabled drive with caution. Next indicator states traction control disabled drive with caution. Next indicator steering assist reduced steering may require increased effort. I find myself very lucky that no real damage injury or death occurred it was that dangerous on my over an hour drive. When the steering locked up in the parking lot i did contact tesla and initially everything was fine but locked up again in parking lot. I contacted them a second time with the wheel unlocking at the but no one said dont drive nor did any indicators state that actually indicated i could drive but with caution. I believe that if i were on a busy highway things would have been much worse. I was lucky. There was no indication of a totally locked steering wheel in there diagnostics indicators also nothing stating do not drive. Actually quite the opposite. I can provide driving video upon request. There were other warning indicators i have some recorded. None of the indicators stated a totally locked steering steering wheel lock up and nothing indicating do not drive. I would welcome your agency to come inspect this. It is a total danger to society. | Crash: No Fire: No | Unknown |
| Mar 2025 | FORWARD COLLISION AVOIDANCE | After update 2024.38.2 they introduced a "Active Curve Assist" which can't be disabled while using the cruise control. This has caused the car to excessively brake (70mph to 45mph), a couple times while a vehicle is following resulting in a near rear end collision and has created dangerous situations | Crash: No Fire: No | Unknown |
| Mar 2025 | UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE | Incident Details: Date & Time: [XXX] Driver: My spouse, Purpose of Trip: Personal (heading to a nearby soccer park) Location: [XXX] Weather & Road Conditions: Clear weather, dry roads, normal traffic conditions Driver Safety: The driver was wearing a seatbelt at the time of the incident Incident Description: My spouse was driving to the nearby soccer park with the vehicle in FSD mode. Upon approaching a railway crossing, the signal was green, indicating it was safe to proceed. However, instead of maintaining a controlled speed, the car suddenly accelerated while attempting to cross. Before my spouse could take control, the vehicle struck the boom barrier, which was either lowering or had already lowered at that moment. The incident happened so suddenly that she did not have enough time to react and override the system. Fortunately, no injuries occurred, but the vehicle sustained damage to the front bumper, windshield, and frame. The unexpected behavior of FSD at a railway crossing raises serious safety concerns regarding its decision-making. Safety Concerns: I have been a long-time appreciative user of FSD, but this incident has shaken my confidence in the system. I now fear using FSD. Given the serious nature of this incident, I request an urgent review and response regarding my concerns, as well as coverage for the necessary repairs. Request for Investigation & Cost Coverage: Access to Vehicle Logs: I request access to the vehicle's telemetry and camera recordings to determine why this happened. FSD System Review: Please investigate whether this was an FSD-related miscalculation and what corrective actions are necessary. Cost of Repairs: As this incident was caused by an unexpected FSD action, I request Tesla to cover the repair costs for the vehicle and any associated damages. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Feb 2025 | FORWARD COLLISION AVOIDANCE | The contact owns a 2024 Tesla Model Y. The contact stated that as he was driving forward at approximately 5 MPH after having stopped for a traffic signal his vehicle was crashed into the driver's right front fender by another vehicle. The contact stated the vehicle's front collision sensor did not detect the other vehicle. The contact stated that the driver's side front fender and the hood on his vehicle had to be replaced. The contact was not sure about the damage to the other vehicle, but there were no injuries. The police arrived on scene and wrote a report but he was not given the report number. The vehicle was towed to a local dealer and the body damage was repaired, however, the failure of the front collision avoidance sensor was not diagnosed. The contact stated that the failure reoccurred. The contact was driving at approximately 35 MPH at night when he crashed into the rear of a vehicle that was double parked on the street. The contact stated that the parked vehicle was in a poorly illuminated section of the street. The contact stated that his forward collision avoidance sensor had failed to engage and had not stopped his vehicle. The contact stated that the police were on the scene and had not issued a report. The contact had the vehicle towed to a local body shop, where the damage to the front bumper, grill, and headlights was repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 45,000. | Crash: Yes Fire: No Towed | 45,000 |
| Feb 2025 | VEHICLE SPEED CONTROL | The contact owns a 2024 Tesla Model Y. The contact stated while parking the vehicle in front of the garage at the residence, the contact removed her foot from the accelerator pedal and the vehicle accelerated independently and crashed into the garage door. The contact stated that the garage door was damaged. The contact called the Insurance company to report the failure and emailed pictures of the crash. No warning light was illuminated. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 13,133. | Crash: Yes Fire: No | 13,133 |