Complaint volume
296 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2024 Tesla Model Y Complaints
296 consumer-submitted complaints on record for the 2024 Tesla Model Y, grouped by component category.
296 Total complaints
63 Crash reports
4 Fire reports
34 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are unknown or other, forward collision avoidance, back over prevention. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 63 crash reports, 4 fire reports, 34 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 22 complaints, with an average reported failure mileage of 14,479 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to unknown or other, forward collision avoidance, back over prevention?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2024 Tesla Model Y?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2024 Tesla Model Y
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2024 Tesla Model Y complaints?
63 Crash
4 Fire
34 Injury
0 Fatality
39 Towed
22 Medical attention
What are the most common 2024 Tesla Model Y complaint categories?
UNKNOWN OR OTHER 28
FORWARD COLLISION AVOIDANCE 25
BACK OVER PREVENTION 21
ELECTRICAL SYSTEM 20
FORWARD COLLISION AVOIDANCE,BACK OVER PREVENTION 12
FORWARD COLLISION AVOIDANCE,LANE DEPARTURE 11
VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE 11
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE 7
STEERING 7
ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE 6
296 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Nov 2024 | FORWARD COLLISION AVOIDANCE | While driving between 50-55 mph the Tesla applied emergency breaking even though there was nothing in front of us and no risk of accident. The car went from 55 to about 5-10mph in the matter of a second. We are lucky no one was directly behind us or it would have led to a high speed rear end accident. | Crash: No Fire: No | Unknown |
| Nov 2024 | SEAT BELTS | The seat belt in the back right seat stopped latching after a few months of use. It’s where we buckle my child on his booster seat so I was very concerned that it failed | Crash: No Fire: No | Unknown |
| Oct 2024 | STRUCTURE | What component or system failed or malfunctioned, and is it available for inspection upon request? The "Actually Smart Summon" failed. It is available for inspection. How was your safety or the safety of others put at risk? The "Actually Smart Summon" function did not detect the post next to my vehicle as it was exiting the parking space. It immediately turn right into the post instead of pulling straight out first. I had very little reaction time. If there had been a person in the position of the post, this could have caused physical harm. My vehicle sustained damage to the front passenger door, its side mirror, and to the PPF material over these components. Has the problem been reproduced or confirmed by a dealer or independent service center? I don't know Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? When opening the feature on the app, it states: "Warning: Monitor vehicle's surroundings for people, animals, or unpredictable movement." | Crash: Yes Fire: No | Unknown |
| Oct 2024 | EXTERIOR LIGHTING,STRUCTURE,WHEELS | I purchased a 2024 TESLA model Y and received delivery of my Tesla vehicle on [XXX], at 4 PM EST. Upon receiving the vehicle, I noticed manufacturing defects on the tail lights, which I reported to Tesla Support immediately and scheduled an appointment on September 29. Unfortunately, no appointments were available at that time, and my service date was postponed to October 28, 2024. On [XXX], while traveling at low speeds, the rear passenger tire of my vehicle unexpectedly exploded. They are the factory-installed Continental tires 255/45/19. The car had to be towed to Tesla in Coral Gables, where they installed a temporary tire and quoted me $517.35 for replacement—despite the vehicle being less than a month old. Since delivery, I’ve also observed that my tail lights have accumulated water, indicating a potential safety hazard and manufacturing defect. I have contacted Tesla Support on multiple occasions, but they have not provided clear guidance on whether a loaner vehicle will be provided while these issues are addressed. The lack of timely and effective support for these escalating defects has been extremely frustrating and concerning. Primary Concerns: Safety hazards related to the tire explosion and water accumulation in the tail lights. Delays in service appointment scheduling. Lack of clarity and support from Tesla regarding service procedures, such as whether a loaner vehicle will be provided. Given these issues, I am requesting assistance from the NHTSA in addressing the quality and safety of this vehicle, as these defects and delays are affecting my ability to operate it safely and reliably. Thank you for your attention to this matter. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Oct 2024 | VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE | #Issue Description I experienced an issue with Tesla’s Full Self-Driving (FSD) system when a trailer hitch was attached to my vehicle. From what I observed, the FSD system appeared to detect the trailer hitch as an object in close proximity to the vehicle. This caused the vehicle to accelerate rapidly to the FSD maximum speed of 85 MPH, regardless of the road conditions or posted speed limits. This issue occurred when the lane markings were visible, but the hitch obstructed the rear camera’s view. On the FSD display, this obstruction was represented as a persistent “cloud” following the vehicle. I attempted to adjust the maximum speed limit manually to mitigate the acceleration, but this did not prevent the behavior. Each time I engaged FSD, the car would accelerate rapidly, even in situations where such high speeds were not appropriate for the road conditions. # Steps Taken to Resolve the Issue I covered the rear camera, which allowed FSD to function normally and prevented the rapid acceleration. The “cloud” visualization on the FSD display also disappeared once the camera was covered. # Trailer Mode Tesla offers a “Trailer Mode,” but I did not enable it since I was only using a hitch without towing a trailer. My understanding is that FSD does not operate in Trailer Mode. # Reference: This issue has been reported by other Tesla owners, as discussed here: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Oct 2024 | WHEELS | I have had this car since May 2024 and the current mileage on the vehicle is 7,130 miles. In the past few weeks, I have had to completely replace both rear OEM aluminum alloy wheels due to cracks caused by normal road driving, which caused both rear tires to go flat. Per Tesla, this costly replacement is not covered under their warranty. I am now learning that this is a common issue with these particular wheels on this particular model (Model Y Performance). It appears the aluminum alloy wheels are simply not sturdy enough to bear the weight of the vehicle and the required tires simply do not provide sufficient cushioning to prevent wheel cracks resulting from normal wear and tear/road driving. Many customers have had to replace the OEM wheels with aftermarket wheels made of forged steel. These customers report zero issues with the much stronger wheels. This appears to be a product design or manufacturing problem, which is creating a significant consumer/public health risk. | Crash: No Fire: No | Unknown |
| Oct 2024 | FORWARD COLLISION AVOIDANCE | I have had multiple incidents of “phantom braking” when using traffic aware cruise control and auto steer. It usually happens on one lane state highways with opposite direction traffic, sometimes with turns or hills. The vehicle has slammed on the brakes without warning, sometimes the warning tone also sounds. Each time there was absolutely no danger, nothing abnormal. On a couple occasions there was traffic behind me, and it must have scared them. They probably thought it was a hard brake check. If I wasn’t able to quickly over ride the braking with the accelerator it very easily could have caused an accident. On two occasions my pregnant wife was in the car and it scared her very much. I am personally afraid to use it now, knowing it’s going to slam on the brakes is nerve wracking and UNSAFE. Tesla does not seem to care about addressing the issue, rather putting all eggs in the “full self driving” basket instead of improving this very obvious safety defect. From reading online forums it seems to affect just about everyone. I’m hoping their engineers address it and they release a software update correcting it, but as mentioned above it doesn’t seem to be on their list of priorities; the problem has been happening for several years now and has resulted in at least one known fatality. Hopefully the NHTSA can light a fire under them and have this scary safety defect addressed. | Crash: No Fire: No | Unknown |
| Oct 2024 | UNKNOWN OR OTHER | In Auto Carwash while I was in vehicle it shifted from Neutral to Park causing the car behind me to hit my vehicle | Crash: Yes Fire: No | Unknown |
| Oct 2024 | STEERING,ELECTRICAL SYSTEM | With beta self driving engaged, I turned south on [XXX] intending to turn west on [XXX]. At [XXX], there are 2 right turn lanes. I approached the intersection turning from the left lane. Rather than turn right, the car continued straight. I was able to manually override the system and luckily brought the car under control; otherwise, I am sure I would have ended up in a very bad spot. Later the same day beta did not recognize a turn lane into my community but rather proceeded straight. I have since disabled the beta FSD. I am responding to today's CNN article of your pending investigation. I cannot respond to your other questions above. Thank you! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Oct 2024 | UNKNOWN OR OTHER | While driving on the highway got the warning on the control screen with red light warning stating "Pull over and stop the vehicle" and the car automatically started slowing down. Another warning popped up stating “Power Reduced - Exiting and re-entering vehicle may restore operation”. Has a yellow icon of a turtle. Felt very dangerous on a highway and immediately pulled over to the shoulder. | Crash: No Fire: No | Unknown |
| Oct 2024 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | My car slammed on the brakes on the highway this morning at 75 mph. A box truck was following me but thankfully he didn't hit me. I was in what Tesla calls Traffic Aware Cruise Control (TACC) at the time and quickly brought the car out of TACC and hit the accelerator to get me back up to speed so I didn't pose a danger to other drivers on the highway. I dont know exactly how much my car slowed, but it was enough to throw me forward in my seat. There were no vehicles in front of me at the time. This was a classic example of "phantom braking", which is talked about a lot in the Tesla community. This is my 2nd report of phantom braking to the NHTSA. | Crash: No Fire: No | Unknown |
| Oct 2024 | LANE DEPARTURE,FORWARD COLLISION AVOIDANCE | In a 90 mile drive I experience phantom breaking 4 different times. No car was in front of me, in fact nothing at all was in front of me when my car slammed on the brakes 4 separate times. One time there was a car somewhat close behind me. I also twice experienced audible warnings and flashing alarms to take control immediately of the car when my hands were on the wheel and I was already in control of the car, it was alarming and shocking to get these alarms while already in control and driving. I believe this car, as currently configured, can pose a danger to other drivers on the road. | Crash: No Fire: No | Unknown |
| Oct 2024 | ELECTRICAL SYSTEM | The contact owns a 2024 Tesla Model Y. The contact stated that while at an undisclosed speed, the vehicle had accelerated independently. No warning lights were illuminated. On another occasion, while exiting a parking lot the vehicle unintendedly accelerated causing it to crash into a parked vehicle. The vehicle came to a stop partially sideways after it drove over the parked vehicle. The fire department arrived on the scene and safely removed the contact from the vehicle. It was unknown if a police or fire department report was filed. The contact sustained minor bruises on the right arm and sought medical attention a day later. The vehicle was towed to an insurance lot where it remained for further inspection. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | Unknown |
| Oct 2024 | AIR BAGS,VEHICLE SPEED CONTROL,SERVICE BRAKES | I was in a parking lot on [XXX] in Mamaroneck, New York waiting in line to get out at approximately [XXX]. Many cars were ahead of me due to the school drop-off rush, with parents and kids lined up in the parking lot waiting to leave. While I was waiting, the Tesla unexpectedly accelerated on its own, but I managed to hit the brakes just in time to avoid colliding with the car in front of me. A few seconds later, my car suddenly accelerated again without any input from me. I tried to steer away from the cars in front while repeatedly pressing the brakes, but they weren’t working. All I could think about was avoiding hitting another car or person, so I swerved the car toward the building in the parking lot. The impact was hard, and the car finally stopped, but the airbags didn’t deploy. I’m deeply shaken by the incident; I could have seriously injured someone or even worse. When I got home, I discovered that this issue is a known problem with Tesla, yet they’re placing the blame on drivers. Having never been in a car accident before, this experience has been overwhelming. As a mother and attorney, I believe it’s crucial to examine this situation more closely. Tesla controls the data, and it’s clear that responsible drivers wouldn’t suddenly veer into a building in a crowded parking lot without cause. I urge you to act on this life threatening defective car and investigate this problem before it is too late. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: Yes Fire: No | Unknown |
| Oct 2024 | VISIBILITY/WIPER | The auto wipers come on multiple times a drive without water being on the windshield. This has been dangerous because the wipers will smear material across the windshield at the wrong times creating a visibility hazard. It almost caused a wreck where it activated smearing the windshield while the sun was directly ahead. Tesla’s response was the auto wipers are in Beta mode and I should turn them off to keep them from randomly coming on. This is a challenge since you have to use the center screen to find the wipers and activate them causing one to look away from the roadway. | Crash: No Fire: No | Unknown |
| Oct 2024 | FORWARD COLLISION AVOIDANCE | I was driving on [XXX] across Kansas and my car suddenly braked hard. I was in cruise control when it occurred. I was not in automated driving mode as I don’t have that feature. This happen once before earlier this year on a two lane highway when a truck was coming toward me in the opposite lane. This time I was on a 4 lane highway with a large dividing median and there were no cars near me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Oct 2024 | SEATS | •What component or system failed or malfunctioned, and is it available for inspection upon request? oApparent seat cushion/leather-type material. Possible others. •How was your safety or the safety of others put at risk? oThe seat melted stuck to a gym (drawstring) bag I had placed on it. When removed, the hot, sticky parts of the seat stuck to my bag and hands. I was put at risk for potential burns. oA person could get stuck on the seat potentially putting them at risk when not being able to exit the vehicle if needed in a safety situation. oThe heat controls could be shorted in the seat potentially putting anyone near at risk of a heat or possible fire incident. •Has the problem been reproduced or confirmed by a dealer or independent service center? oNot that I am aware of. UNKNOWN. •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? oNo. The service center has refused to send someone to inspect. •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? oNo. oAugust 10, 2024 | Crash: No Fire: No | Unknown |
| Sep 2024 | AIR BAGS | The contact owned a 2024 Tesla Model Y. The contact stated that while the contact's wife was driving at an undisclosed speed, the vehicle was involved in a T-bone crash. The contact stated that the driver's side of the vehicle crashed into it while the vehicle was stopped at a four-way intersection. The contact stated that none of the driver's side air bags deployed. The contact stated that only the passenger's side air bags were deployed. The fire department and Police department arrived on the scene. The fire department had to cut the driver's door off to remove the contact's wife from the vehicle. The contact's wife was transported to the local hospital. The contact's wife was severely injured. The contact's wife sustained injuries to the head and the neck along with other injuries. In addition, the contact's wife has continued treatment with a chiropractor, physical therapy, and continued medical appointments. The vehicle was condemned as a total loss. A Police report was filed. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,000. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 1,000 |
| Sep 2024 | VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE | While using adaptive cruise control the vehicle regularly decelerates for no reason and without warning "phantom braking". I experience this about once a week, but experienced it multiple times on a longer drive this weekend. The unexplained abrupt braking could result in being rear-ended by another vehicle. | Crash: No Fire: No | Unknown |
| Sep 2024 | AIR BAGS,VEHICLE SPEED CONTROL | The contact owns a 2024 Tesla Model Y. The contact stated that while driving approximately 15 MPH the vehicle suddenly experienced unintended acceleration causing the driver to lose control of the steering and crash into a second vehicle. During the crash, the frontend of the vehicle was severely damaged but the air bag did not deploy. The contact sustained a right-hand injury that did not require medical treatment. Three occupants from the second vehicle sustained undisclosed injuries and were transported to the hospital. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 7,608. | Crash: Yes Fire: No Injuries: 4 Towed Medical attention | 7,608 |
| Sep 2024 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | On multiple ocassions when using adaptive cruise control the vehicles slams on the brakes without warning and for no reason and brings car to a near standstill in the middle of traffic unless I slam the accelerator down and fight the car. Engineers from Tesla inspected the vehicle and said everything was working normally, but it continues to malfunction and almost causes accidents with cars behind in traffic having to slam on their brakes as well. | Crash: No Fire: No | Unknown |
| Sep 2024 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | I was driving on a street at the speed limit there were no cars in front of me and behind me thankfully the car just braked very hard suddenly for no reason and I lost complete control over the vehicle after the car came to a complete stop I was able to continue driving. Thankfully there were no cars behind me because if there were I don’t even want to imagine the accident I could’ve caused aside from this the breaking was so hard that my whole body hurts and I am afraid to drive the vehicle as I do not know when to expect this breaking since it can happen so suddenly at any time. | Crash: No Fire: No | Unknown |
| Sep 2024 | ELECTRICAL SYSTEM | Component Failure: Coolant line and connector to battery pack under Tesla Model Y failed, causing vehicle shutdown. Part available for inspection. Safety Risk: Driving on mild dirt road, vehicle experienced progressive issues leading to sudden shutdown. Potential for serious accident, especially at higher speeds or in traffic. Problem Confirmation: Tesla service center confirmed coolant leak from damaged connector caused shutdown. Reported as known issue that requires complete battery replacement, despite it just being a connector. Inspection: Examined by Tesla technicians. Further inspection possible if required. Warning Signs: Screen displayed progressive warnings: 1. "Coolant low, schedule service, but okay to drive" 2. "Power reduced, okay to drive" 3. "Rear motor disabled be careful going down hills" 4. "Pull over immediately" - followed by shutdown Additional Details: - Small rock likely hit connector on dirt road - Coolant connector not threaded, not easily replaceable - Common issue in Tesla models, especially Model Y - Warnings progression didn't adequately convey severity - Battery replacement cost exceeds $15,000+, unreasonably high given Tesla's practice of refurbishing and reusing batteries Recommended Action: 1. Redesign coolant connector for impact resilience 2. Implement threaded design for easier replacement of connector (not entire battery) 3. Replace plastic shielding under vehicle with 1/8" aluminum shielding 4. Significantly reduce battery replacement costs, considering Tesla's ability to refurbish and reuse batteries This single point of failure poses significant risk and potential for extreme repair costs. Coolant connector vulnerability to minor impacts suggests design flaw affecting Tesla owners driving on unpaved surfaces. NHTSA investigation needed to prevent future incidents, ensure safety, and address unreasonable repair costs for Tesla Model Y owners and other road users.. | Crash: No Fire: No | Unknown |
| Sep 2024 | TIRES | The contact owns a 2024 Tesla Model Y equipped with Continental Tires, Tire Line: Pro Contact, Tire Size: 255/45/R20, DOT Number: (N/A). The contact stated that several weeks after purchasing the vehicle, a neighbor informed the contact that a tire was flat. The contact attempted to pump air into the tire; however, the air immediately seeped out. Due to the failure, the vehicle was towed to an independent mechanic where the tire was replaced with the same brand tire. The contact stated that almost a month later, the tire pressure indicator light appeared on the infotainment screen while the contact's wife was driving the vehicle. The contact was called to the scene and attempted to inflate the rear passenger tire; however, the air seeped out of the tire. Upon inspection, the contact discovered multiple cracks along the inner sidewall which caused the tire to peel. The vehicle was towed back to the independent mechanic where the vehicle remained. The vehicle manufacturer was notified of the failure and referred the contact to the tire manufacturer. The tire manufacturer was notified and informed the contact that a tire representative would need to inspect the tire. The vehicle was not repaired. The tire and vehicle failure mileage was approximately 550. | Crash: No Fire: No Towed | Unknown |
| Sep 2024 | UNKNOWN OR OTHER | Pushing the steering wheel honk below the Tesla "T" does not produce an audible honk. | Crash: No Fire: No | Unknown |