Complaint volume
276 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2024 Tesla Model Y Complaints
276 consumer-submitted complaints on record for the 2024 Tesla Model Y, grouped by component category.
276 Total complaints
53 Crash reports
4 Fire reports
29 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are forward collision avoidance, unknown or other, back over prevention. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 53 crash reports, 4 fire reports, 29 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 21 complaints, with an average reported failure mileage of 14,501 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to forward collision avoidance, unknown or other, back over prevention?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2024 Tesla Model Y?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2024 Tesla Model Y
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2024 Tesla Model Y complaints?
53 Crash
4 Fire
29 Injury
0 Fatality
34 Towed
20 Medical attention
What are the most common 2024 Tesla Model Y complaint categories?
FORWARD COLLISION AVOIDANCE 25
UNKNOWN OR OTHER 23
BACK OVER PREVENTION 21
ELECTRICAL SYSTEM 20
FORWARD COLLISION AVOIDANCE,BACK OVER PREVENTION 12
VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE 10
FORWARD COLLISION AVOIDANCE,LANE DEPARTURE 8
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE 7
ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE 6
STEERING 6
276 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Sep 2024 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | On multiple ocassions when using adaptive cruise control the vehicles slams on the brakes without warning and for no reason and brings car to a near standstill in the middle of traffic unless I slam the accelerator down and fight the car. Engineers from Tesla inspected the vehicle and said everything was working normally, but it continues to malfunction and almost causes accidents with cars behind in traffic having to slam on their brakes as well. | Crash: No Fire: No | Unknown |
| Sep 2024 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | I was driving on a street at the speed limit there were no cars in front of me and behind me thankfully the car just braked very hard suddenly for no reason and I lost complete control over the vehicle after the car came to a complete stop I was able to continue driving. Thankfully there were no cars behind me because if there were I don’t even want to imagine the accident I could’ve caused aside from this the breaking was so hard that my whole body hurts and I am afraid to drive the vehicle as I do not know when to expect this breaking since it can happen so suddenly at any time. | Crash: No Fire: No | Unknown |
| Sep 2024 | ELECTRICAL SYSTEM | Component Failure: Coolant line and connector to battery pack under Tesla Model Y failed, causing vehicle shutdown. Part available for inspection. Safety Risk: Driving on mild dirt road, vehicle experienced progressive issues leading to sudden shutdown. Potential for serious accident, especially at higher speeds or in traffic. Problem Confirmation: Tesla service center confirmed coolant leak from damaged connector caused shutdown. Reported as known issue that requires complete battery replacement, despite it just being a connector. Inspection: Examined by Tesla technicians. Further inspection possible if required. Warning Signs: Screen displayed progressive warnings: 1. "Coolant low, schedule service, but okay to drive" 2. "Power reduced, okay to drive" 3. "Rear motor disabled be careful going down hills" 4. "Pull over immediately" - followed by shutdown Additional Details: - Small rock likely hit connector on dirt road - Coolant connector not threaded, not easily replaceable - Common issue in Tesla models, especially Model Y - Warnings progression didn't adequately convey severity - Battery replacement cost exceeds $15,000+, unreasonably high given Tesla's practice of refurbishing and reusing batteries Recommended Action: 1. Redesign coolant connector for impact resilience 2. Implement threaded design for easier replacement of connector (not entire battery) 3. Replace plastic shielding under vehicle with 1/8" aluminum shielding 4. Significantly reduce battery replacement costs, considering Tesla's ability to refurbish and reuse batteries This single point of failure poses significant risk and potential for extreme repair costs. Coolant connector vulnerability to minor impacts suggests design flaw affecting Tesla owners driving on unpaved surfaces. NHTSA investigation needed to prevent future incidents, ensure safety, and address unreasonable repair costs for Tesla Model Y owners and other road users.. | Crash: No Fire: No | Unknown |
| Sep 2024 | TIRES | The contact owns a 2024 Tesla Model Y equipped with Continental Tires, Tire Line: Pro Contact, Tire Size: 255/45/R20, DOT Number: (N/A). The contact stated that several weeks after purchasing the vehicle, a neighbor informed the contact that a tire was flat. The contact attempted to pump air into the tire; however, the air immediately seeped out. Due to the failure, the vehicle was towed to an independent mechanic where the tire was replaced with the same brand tire. The contact stated that almost a month later, the tire pressure indicator light appeared on the infotainment screen while the contact's wife was driving the vehicle. The contact was called to the scene and attempted to inflate the rear passenger tire; however, the air seeped out of the tire. Upon inspection, the contact discovered multiple cracks along the inner sidewall which caused the tire to peel. The vehicle was towed back to the independent mechanic where the vehicle remained. The vehicle manufacturer was notified of the failure and referred the contact to the tire manufacturer. The tire manufacturer was notified and informed the contact that a tire representative would need to inspect the tire. The vehicle was not repaired. The tire and vehicle failure mileage was approximately 550. | Crash: No Fire: No Towed | Unknown |
| Sep 2024 | UNKNOWN OR OTHER | Pushing the steering wheel honk below the Tesla "T" does not produce an audible honk. | Crash: No Fire: No | Unknown |
| Aug 2024 | VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE | I was parking the Tesla Model Y at very low speed, when there was a sudden unintended acceleration. The car banged against the wall of a building and was severely damaged. My family - wife and two children were in the car. | Crash: Yes Fire: No Towed | Unknown |
| Aug 2024 | UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE | I was driving and going about 50mph and there was no other car near me. Suddenly the car slammed on its brakes. Dropped to probably 10mph. My mom and I were both wearing seatbelts but our heads were thrown forward. My neck and shoulder are sore and stiff today now. There were dark skid marks in the road ahead of us and I believe the car saw those and broke because of them. If there had been a car behind us, we would have be rear ended. There were no warnings beforehand. When the car broke, lights flashed and there was also an alarm. The vehicle has not been inspected by police or manufacturer. | Crash: No Fire: No Injuries: 2 | Unknown |
| Aug 2024 | STEERING | My 2024 model Y experienced a steering rack failure. It took three steering racks for Tesla to fix the issue. I was given the vehicle back and the same issue occurred two weeks later. This time it was worse, including failure of the entire power steering issue. | Crash: No Fire: No | Unknown |
| Aug 2024 | LATCHES/LOCKS/LINKAGES | The trunk sensor that stops the trunk if it senses an obstacle is not working and gave me a concussion. Also when it hit me I’d did not open back up again | Crash: No Fire: No Injuries: 1 Medical attention | Unknown |
| Aug 2024 | AIR BAGS,SEAT BELTS,SERVICE BRAKES | I was involved in car accident 8/7in which vehicle total. After first impact vehicle did not stop felt like kept going accelerating into 3 additional impacts | Crash: Yes Fire: No Injuries: 4 Towed Medical attention | Unknown |
| Aug 2024 | UNKNOWN OR OTHER,LANE DEPARTURE,BACK OVER PREVENTION | This is a complaint regarding a malfunction of the Tesla Full Self-Driving (FSD) feature, which resulted in damage to my vehicle and may potentially pose a significant safety risk to public. On 07/02/2024, my newly purchased Tesla [Model-Y 2024] was parked next to a pillar in a parking garage. After ensuring that the Full Self-Driving sign was on, I activated the FSD feature. However, as soon as the function was engaged, the vehicle instantly took off and made a right turn. This sudden and unexpected action caused the right side of the back passenger door to scrape against the iron guardrail on the pillar and caused damages to the right back passenger door and a portion of right back fender. This action happened so sudden that did not have the chance to react and take manual control. I contacted Tesla to report the issue and seek assistance, but after +4 weeks of contacting and restless following up with Tesla service teams, Tesla stated that the software was functioning properly and denied any responsibility for the malfunction, and they closed my case without offering any resolution or further investigation. Luckily, this incident happened in a confined parking garage. It could have resulted in more severe damage or injury had the circumstances been different. Additionally, Tesla's dismissal of the issue and refusal to accept responsibility is deeply concerning, especially about the reliability and safety of their Full Self-Driving technology. I sincerely request your office to investigate into this incident, and I hope you could advise any appropriate action to examine and address this issue. I attached a few photographs of where my vehicle was parked before the FSD was turned on, and the damages on both my vehicle and the guardrail at the time of the incident. I am more than happy to provide any further information or clarification. Thank you for your attention to this matter. I look forward to your guidance and assistance. | Crash: No Fire: No | Unknown |
| Aug 2024 | LANE DEPARTURE | The contact owns a 2024 Tesla Model Y. The contact stated that while driving at an undisclosed speed with auto-polite activated, the vehicle suddenly pulled in the left direction across three lanes of traffic. As a result, the vehicle collided with the passenger-side front headlight and came to a complete stop in the roadway. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who was unable to diagnose the failure. The vehicle was not repaired. A police report was filed, and injuries were reported. The contact transported himself to his primary care doctor, who treated him for nondescript injuries to his neck, shoulders, right hand, and hips. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 9,000. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 9,000 |
| Aug 2024 | SEATS | Whenever turning a clicking sound is occurring underneath the driver seat. The seat does not seem to be properly secured from the factory. Tesla said it does not seem to be a safety concern over the phone and will not work to get my vehicle into the service department in a reasonable timeframe. Many weeks to schedule with no alternative. | Crash: No Fire: No | Unknown |
| Aug 2024 | STRUCTURE | My tesla frunk has opened twice without warning or command on, [XXX] and [XXX]. This is after the 2024.20.3 update that was supposed to fix it. Jason from roadside assistance had me do a soft reboot and hopes it won't open in the future. Thankfully both incidents occurred in the parking lot. Conclusion is that Tesla did NOT fix the issue and there will be severe accidents in the near future. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Jul 2024 | VEHICLE SPEED CONTROL | The vehicle was under full self-driving mode and approaching a shopping center. There was a crossroad with signs on the corner. The vehicle was supposed to turn left but kept slowly approaching the signs on the corner. I was ready to step on the brake to stop the full self-driving mode while expecting the vehicle to turn left or step on the brake. Instead, the vehicle accelerated toward the signs, so I had to steer the wheel to the left and apply the brake immediately. The vehicle jumped a bit as it ran over the corner of the crossroad and stopped after about 10 feet. I was fortunate because I took action immediately, avoiding hitting other people or property. However, human reactions seem not to be quick enough to prevent some accidents as in this case. During this incident, the right corner of the front bumper of the vehicle hit the signs, and the top right corner of the vehicle (right above the front window) was also slightly damaged. | Crash: Yes Fire: No Towed | Unknown |
| Jul 2024 | VEHICLE SPEED CONTROL | The contact owns a 2024 Tesla Model Y. The contact stated that while his wife was driving at slow speeds in the driveway, the vehicle independently accelerated. The driver lost control of the vehicle and came to a complete stop after crashing into the garage door. The air bags did not deploy. No warning lights were illuminated. A police report was not filed. There was no injury reported. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 100. | Crash: Yes Fire: No | 100 |
| Jul 2024 | STEERING,FORWARD COLLISION AVOIDANCE | 1st incidence: The car with full self driving mode self-changed to shoulder lane on [XXX] for unknown reason. I had to steer back to my lane to avoid hitting the FWY divider. 2nd incidence: with autosteer/cruise control mode, the car self changed to left lane, again I quickly guided the steering wheel back to my lane to correct the action and it caused a car accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: Yes Fire: No | Unknown |
| Jul 2024 | UNKNOWN OR OTHER | *Subject: Reporting Tesla Motors' Exposure of Sensitive VIN Information** To Whom It May Concern, I am a security researcher and ethical hacker who has identified and reported a significant data leak involving Tesla Motors. Specifically, Tesla is leaking sensitive Vehicle Identification Numbers (VINs) of its customers through an API URL. The URL in question is: [XXX] ` This exposure allows anyone to pull detailed recall reports of these vehicles from the National Highway Traffic Safety Administration's website: [XXX] ` Furthermore, these VINs can be used to search for private documents shared on social media, posing a serious privacy and security risk. Many vehicle owners intentionally redact or block their VINs in public documents to prevent misuse. Despite the clear implications, Bugcrowd analysts have closed my report as "not applicable" and claimed that it has "no security impact." This decision disregards the privacy concerns of Tesla EV owners, whose VINs are readily available to malicious actors. My attempts to bring this issue to light were further suppressed when Tesla removed my post from the Cybertruck Facebook group and blocked me from the platform. Given Tesla's notorious history of ignoring such violations, I am seeking intervention from relevant authorities to take appropriate action against both Tesla Motors and the Bugcrowd platform for their negligence in handling this critical security issue. Thank you for your attention to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Jul 2024 | FORWARD COLLISION AVOIDANCE | The incident occurred on [XXX] at [XXX] PST in Sammamish WA, where my car (2024 Tesla Model Y) incorrectly enabled Automatic Emergency Braking , and unexpectedly applied brakes when I was traveling at 45 mph on an empty road. The sudden braking reduced the speed of my car to less than 15 mph in a span of 2 seconds and eventually brought the car to a halt . I strongly believe this was done in error due to a system malfunction, as there was no potential cause of a collision given there were no incoming vehicles or any vehicles ahead. There were also no pedestrians or any objects such as animals or wildlife on the road. One this incident occurred, an alert with code “APP_W050” appeared on the car screen. (photo attached). Due to this abrupt unexpected braking, It caused a significant treat to my safety, as I could have potentially lost control of the car and slid off the road into a ditch or another vehicle traveling behind me could have potentially collided with me in the rear end. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Jul 2024 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,LANE DEPARTURE | I was on [XXX] heading towards Chicago and following the traffic. I started changing the line to pass the vehicle in front of me and suddenly my tesla completely lost control and started drifting to the sides. I released the accelerator right away but it made it even worse. It seems that acceleration continues to happen that’s what made car to drift. Eventually car slowed down and I was able to make it to my line. I don’t understand why line assistance didn’t work to keep the vehicle stable, why after releasing accelerator the vehicle continued to gain the speed. It was sunny day and dry road. No foreign objects on the highway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Jul 2024 | SUSPENSION,STRUCTURE,WHEELS | My Tesla (dark gray) was t-boned by a 2015 Hyundai (white) while it was passing the intersection on green light. The Hyundai hit my car when it tried to turn right on red light. My car was running at around 25 mph at that moment. About one second before the accident, my car's front collision warning went off, but everything was too late; the Hyundai's left front bumper hit my car. The crash did not cause any serious damage on the white Hyundai; as you can see in the photo, it barely got any dents, except its left front headlight cap was broken. The incident created small dents on my car's right fender panel and front right door. However, even though my car's front right wheel was not directly hit, it fell off during the accident. If my car was running at a high speed, it would have rolled over and caused serious injuries. | Crash: Yes Fire: No Towed | Unknown |
| Jul 2024 | STEERING | Attempted to make a right turn, which the steering wheel then locked; unable to control car. Resulted in the car hitting two restaurant signs. Front right side of the car damaged, right side damage, no air bags deployed. No warning lamps or messages prior to failure. Vehicle not yet inspected, waiting for appointment (August 21st) | Crash: Yes Fire: No Towed | Unknown |
| Jun 2024 | STEERING | The contact owned a 2024 Tesla Model Y. The contact stated while driving 60 MPH he began to lose control of the steering wheel which resulted in the vehicle crashing into a ravine and flipping over multiples with no warning light illuminated. The contact stated that three wheels detached the vehicle but was unsure if the wheels fell before the accident. The contact was taken to a local hospital for a trauma evaluation in which the contact suffered a concussion and bruises on his body. A police report was filed. The vehicle was towed to the salvage junkyard. The dealer was not contacted, and the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 50 |
| Jun 2024 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | During my trip, traveling at speeds ranging from ~30 to ~75mph my car suddenly and with no advance warning braked to a full stop, four separate times. I was not using cruise control or any driver assisted features. There were no obstacles in the road. I did not get in an accident because there were no other cars near me on the two different roads I traveled on. | Crash: No Fire: No | Unknown |
| Jun 2024 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES | The Tesla accelerated by itself while I am driving in a heavy traffic. To avoid hitting the front car, I braked several times, which didn’t work at all. It still accelerated, instinctively I steered wheels to the right front and hit a small hill. Airbags are out. I struggled to get off the car and shouted for help. 911 was called and emergency ambulance took me to ER. Luckily I am alive, it could be much worse that I would tremble when thinking of that crash scene again. This happened on [XXX]. I am waiting for the report from the police and the next steps from Tesla Insurance. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | Unknown |