Complaint volume
604 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
604 consumer-submitted complaints on record for the 2024 Jeep Wrangler, grouped by component category.
Buyer interpretation
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
604 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
The most common categories are electrical system,engine, electrical system,engine,fuel/propulsion system, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Enriched records include 10 crash reports, 3 fire reports, 4 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage is available on 12 complaints, with an average reported failure mileage of 10,737 miles. Compare that with the mileage on the listing.
Build a buyer checklist to turn these issues into questions and inspection points.
604 total complaints on record
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| May 2026 | UNKNOWN OR OTHER,SERVICE BRAKES | Vehicle gas/brake pedal to close causing the other to be applied by mistake causing accidents | Crash: Yes Fire: No Towed | Unknown |
| May 2026 | ELECTRICAL SYSTEM,ENGINE | NHTSA Complaint Description What Happened & Safety Risk: While driving a 2024 Jeep Wrangler 4xe at highway speeds on Interstate 84, the vehicle suffered a catastrophic, unrecoverable loss of motive power. Without any warning, the vehicle completely seized up, shut down, and turned off entirely while moving in active traffic. This exact life-threatening failure has now occurred twice. Operating a vehicle that completely dies at highway speeds places the driver, passengers, and all surrounding traffic at an extreme risk of a high-speed rear-end collision, as the vehicle loses all ability to accelerate or safely clear the roadway. Component/System Malfunction: The failure lies within the hybrid propulsion system and electrical/software communication network (specifically relating to active Federal Recalls 25V710 for Hybrid Control Processor software shutdown and 25V766 for engine sand contamination). The vehicle is absolutely available for inspection upon request. Dealer Confirmation & Inspection: The problem is currently being evaluated. The vehicle is currently held at an authorized Stellantis dealership service department, where it was brought immediately following the most recent highway shutdown. Warning Symptoms: There were no advance warning lamps, diagnostic messages, or performance symptoms prior to the failure. The loss of propulsion and complete vehicle shutdown occurred instantaneously and without warning while traveling at highway speeds. | Crash: No Fire: No | Unknown |
| May 2026 | ELECTRICAL SYSTEM,ENGINE | My Jeep Grand Cherokee 4xe has an active safety recall involving possible catastrophic engine failure, fire risk, and sudden loss of propulsion. The manufacturer recall states that sand contamination inside the engine may lead to engine failure and vehicle fire. The recall remains incomplete and the manufacturer states the repair remedy is still under development. I was informed that repair parts or a permanent repair are not currently available. This creates a serious safety concern because the vehicle may suddenly lose propulsion or experience a fire risk while driving or parked. I am concerned for my safety and the safety of my family. The vehicle is leased and I am still required to continue making payments despite the unresolved safety defect and lack of repair availabilit | Crash: No Fire: No | Unknown |
| May 2026 | ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | I started my Jeep in my driveway and a warning quickly flashed onto the center screen just before the Check Engine Light illuminated. I attempted to test drive it. The vehicle started cutting out before the engine started racing. I was able to stop at the end of my street. I made a U-Turn to return to my home and the Jeep started bucking and jerking wildly as I was attempting to stop in front of my house. It was at that time it stopped running and locked itself in PARK. I called a tow to the dealer. The tow driver was also unable to move the vehicle as it was still locked in PARK. He was able to drag it onto the flatbed. Upon inspection at the dealer, they stated that the hybrid battery had failed and needs to be replaced. This was a dangerous enough situation but had this of happened in traffic or worse yet on the highway, it would have made for a much more dangerous situation where someone could have been killed. This is not the first time I've had drivability and loss of motive power issues with this vehicle. The last time a few months ago I brought it to the dealer's attention and explained the problem and the danger. The dealer advised me that the software after the 68C Recall will reduce power to protect the hybrid battery. It seems that Jeep is trying to save money rather than do the right thing and buy back these dangerous vehicles. Jeep customer service basically told me that it's my problem. I just want the Jeep fixed or bought back. It is not a safe vehicle to drive without fear of being smashed into from the rear. The Jeep is currently at the dealer waiting for a replacement hybrid battery. It is my understanding that the replacement battery will be the exact same as the defective one and runs the same chance of being defective and dangerous. How is this even allowed to happen? | Crash: No Fire: No | Unknown |
| May 2026 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE | * See list below for specifics - yes vehicle is available at mechanics location * 6 lane intersection - vehicle and myself were in center lane blocking traffic - made 911 call requesting officer since I was blocking traffic * See below for detailed description * No at this particular time, it is at the mechanic's shop for further investigation - shop was closed by the time the tow truck carried the jeep to the drop off location * See below for detailed description Within the last week the jeep turned off on its own while sitting with the engine running in a parking spot, it also automatically slowed down to less than 25 mph unable to give it gas and then a warning came on about the sway bar being disconnected, the check engine light came on for a few days then turned off by it self, the last incident some of the following warning lights came on before the jeep came to a stop on it's own while traveling approx 45 mph on a 6 lane street - serv 4wd, auto emergency braking unavailable, sway bar!, service electronic stability control, sway bar disconnect unavailable, forward collision warning off, adaptive cruise control fault, and as the jeep cut off the warning light for the plug status fault warning came on. The vehicle has been towed to a mechanic and they will let me know the status of the jeep once they have checked it out. | Crash: No Fire: No | Unknown |
| May 2026 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | Still no remedy for the engine recall. Vehicle gives me issues. Currently will not start, can not move the vehicle away from my driveway. Has bunch of electrical errors. | Crash: No Fire: No | Unknown |
| May 2026 | STEERING,SUSPENSION | What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle experiences a severe front-end steering and suspension oscillation commonly referred to as “death wobble.” After driving over uneven pavement, bridge joints, potholes, or rough highway surfaces at highway speeds, the steering wheel begins violently shaking side-to-side and the front suspension appears to oscillate uncontrollably. The vehicle becomes difficult to steer and maintain lane control until speed is significantly reduced. The issue first occurred at approximately 10,000 miles and has recently returned. Although the current episodes are somewhat less severe than the initial event, the vehicle still becomes unstable above approximately 65 mph and cannot be safely driven at normal highway speeds. How was your safety or the safety of others put at risk? This defect creates a serious safety hazard because the steering instability occurs suddenly at highway speeds and makes the vehicle feel temporarily out of control. During the initial in incident, the steering wheel shook violently after hitting an uneven section of highway pavement, and I believed I could lose control of the vehicle or collide with surrounding traffic. The only way to stop the oscillation is to rapidly reduce speed to approximately 50 mph or lower, which itself creates additional danger from surrounding vehicles traveling at highway speed. The recurrence of the issue has made me afraid to drive the vehicle on highways or at normal traffic speeds due to concern over loss of steering control and potential crash risk. Has the problem been reproduced or confirmed by a dealer or independent service center? The vehicle was serviced. The dealer performed the fix of the wheel damperer after the original occurrence. While those actions temporarily reduced the severity of the symptoms, they did not permanent. This is a known issue for Jeep's since 2018, I have had 3 and all 3 have had it | Crash: No Fire: No | Unknown |
| May 2026 | ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | I am reporting a serious safety concern with my 2024 Jeep Wrangler 4xe, VIN [XXX] . The apparent systems involved are the hybrid propulsion system, charging/high-voltage battery system, powertrain control system, and/or regenerative braking/deceleration system. The vehicle is available for inspection upon request. After prior battery/charging-related issues and recent Jeep recall service, the vehicle displayed a “Service Charging System” warning and the check-engine light came on. While driving home, the vehicle did not decelerate normally when I removed my foot from the accelerator. It felt like the Jeep continued propelling itself or maintaining speed without accelerator input. I drove approximately one mile down my street at about 40 mph, and the vehicle did not slow down as expected unless I applied the brakes firmly. I had to brake harder than normal to slow the vehicle. This created a serious safety risk because the vehicle appeared to continue moving at speed without normal deceleration, which could have caused a crash or prevented me from stopping in time. After the incident, the vehicle also turn off. It took multiple tries and about 20 minutes to turn off. The “Service Charging System” message and check-engine light remained on. The problem has not yet been reproduced or confirmed by a dealer or independent service center, but I am arranging for the vehicle to be towed/inspected and do not intend to drive it due to the safety concern. The vehicle was recently inspected/serviced by a Jeep dealer for recall-related work before this incident. I am requesting that the dealer/manufacturer inspect the vehicle and preserve all DTCs, freeze-frame data, module update records, HV battery/charging diagnostics, and any available accelerator/brake/propulsion data. No crash or injury occurred, but the vehicle created a serious safety risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| May 2026 | ELECTRICAL SYSTEM | See attached letter for complaint | Crash: No Fire: No | Unknown |
| May 2026 | UNKNOWN OR OTHER | I have had several instances of the infotainment system freezing up after starting the Jeep and putting it into reverse. When this happens, the radio sound is replaced with a buzzing noise and the rear camera image becomes frozen. None of the radio controls work and putting the vehicle into Park doesn't have any impact. The only resolution is to push and hold the power button until the system resets. This defeats the purpose of having a rear camera while reversing and puts the failure at the worst possible time (while backing up). | Crash: No Fire: No | Unknown |
| May 2026 | SUSPENSION,POWER TRAIN,VISIBILITY/WIPER | first incident rear defrost tab would come on and get so hot it was burning the rear glass. major fire risk burning the components, reported to dealer, dealer replaced glass and component, no warnings, owner reported "smelling something burning". fire fighter found burned glass and component which was then unplugged. 2nd- hub centric ring loose and causing noise rubbing inside of wheel. owner states dragging sound from left to right at low speeds and one incident of vehicle not able to turn to the right. dealer replaced new hub ring. no warning alerts, major safety concern in regular operation of vehicle while driving could cause catastrophic failure and/or death. 3rd and 4th reported to dealer Sep 29, 2025 that transmission does not want to shift and when accelerating it feels like it does not want to pull. dealer reported no problem found reported to dealer march 26th 2026 that when accelerating and letting off the gas the vehicle makes a grinding noise and will jerk and jump. Also when pressing gas an letting off it sounds like it tries shutting off. dealer kept vehicle for greater than 30 days. dealer replaced rear end due to bearing failure and metal contamination which led to axle seal and bearing replacement for also being contaminated, dealer had to drill holes to swap over relocation bracket to track bar to accommodate lift. major drive train failure safety defect possibly leading to a catastrophic failure and/or death. no warning alerts 5th vehicle was returned with in the same week for major oil leak on back tires still at dealer ship waiting repairs. no warning alerts | Crash: No Fire: No | Unknown |
| May 2026 | ELECTRICAL SYSTEM,ENGINE | Yesterday evening we were driving and the orange check engine light came on. Followed by a red battery light, the red turtle and an exclamation point with a car and a speedometer symbol. It would not let me switch to electric e-save and kept me in hybrid mode. Regenerative braking would not work either. Once safely parked it was making a loud high pitched whining noise. It would also drop RPMs while idling and then they would rev up quickly. Once the tow truck arrived he tried to drive it up on the flat bed but it had no power to make it up the ramp and had to be pulled with the tow cable up the ramp. Another thing I have noticed as of the last 68c update is that when in electric mode and merging onto a freeway for example, it gets really sluggish at about 65mph and the gas engine won't kick in like it used to before the update. It doesn't go above 65 and slows down to about 62 even if my foot is pedal to the floor before ice kicks in. Makes it pretty dangerous to be merging with traffic going 70+. | Crash: No Fire: No | Unknown |
| May 2026 | STEERING,VEHICLE SPEED CONTROL,ENGINE | Started car and check engine light was on. Started to drive it and the battery and other lights came on. Engine sounded funny and electric motor was not available. As I was trying I needed to pull off because it was not moving smoothly and was jerky. I pulled over into a parking lot and put in park and the lights indicated it was in charging mode. After repeated attempts to turn the vehicle completely off I was able to. When I was able to finally turn it back on it the engine was very loud. While driving the car would accelerate when I did not have my foot on the brake and was getting warm inside the cabin. At random times the battery light and a red turtle would appear saying the speed was being limited. This happened repeatedly. The following day on the way to try to bring it to the dealership to fix it the speed was increasing while on flat ground unless I had foot on break and then the red turtle would come back on. I determined it was unsafe to drive and requested a tow to the dealership. | Crash: No Fire: No | Unknown |
| Apr 2026 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM | With the recent completion of recalls 68&78c , and a new HV battery, APPEARS TO ME, thatJeep has changed the software for the throttle response when in electric mode. The result creates a safety hazard as you lose pedal response and power when the battery reaches below 35% or about 9 miles remaining. On the highway the jeep loses all power and will not accelerate over 62 mph. And the same around town when you need that extra umph, the pedal becomes dead. More Scary when you’re on the highway!! The result? Since the electric power output is unavailable, you have to mash the pedal to the flow to kick it out of electric mode. But this is also unsafe as now you start the engine (often cold as I was running electric mode) and you smash the rpm’s over 6k to launch the gas engine (That can’t be good for the engine long term) . Before battery replacement and recall software updates, this process was very smooth and occurred with 5% or less battery life. This had occurred a few times and could probably reproduce it when this scenario is present | Crash: No Fire: No | Unknown |
| Apr 2026 | ENGINE | I am the lessee of a 2024 Jeep Wrangler Sahara 4xe currently subject to the active manufacturer recall involving engine contamination that may cause catastrophic engine failure, vehicle fire, and sudden unrecoverable loss of propulsion. This recall presents a substantial safety concern for continued daily operation of the vehicle. I am concerned for my personal safety and the safety of my passengers due to the manufacturer’s acknowledgment that this defect can occur without warning. In addition to the safety risk, this unresolved defect has substantially reduced the value and marketability of the leased vehicle while I remain contractually obligated to continue high monthly lease payments through May 2027. I am filing this complaint due to serious concern regarding the safety, diminished value, and continued financial burden associated with this unrepaired manufacturer defect. | Crash: No Fire: No | Unknown |
| Apr 2026 | ENGINE | My vehicle was purchased brand new and currently has only about 13,000 miles. Despite this, it is already being recommended for a full engine replacement. The dealership has diagnosed coolant seeping into cylinder 4, indicating a failing head gasket. I do not understand how this could be attributed to me, as the car is still very new and has never overheated. I first noticed the issue in April 2025, when I had to begin regularly adding coolant. I have kept receipts documenting all coolant purchases since that time. However, the dealership is refusing to cover the repair, claiming that I am at fault because I replaced the coolant expansion tank. The timeline clearly shows otherwise. The coolant loss began in April 2025, while the expansion tank was not replaced until July 2025—months after the issue had already started. While the expansion tank is part of the cooling system, it would not cause a head gasket failure. This situation has also created a safety concern for my family, as my wife and child are now afraid to drive the vehicle due to the risk of being stranded where most hawaii roads do not have safe shoulder to pull over on. According to the traffic safety of Honolulu, there are numerous cases where people were killed for being on the side of the road. Given these facts, I am requesting that this matter be reevaluated and that the necessary repairs, including engine replacement if required, be covered under warranty. | Crash: No Fire: No | Unknown |
| Apr 2026 | ENGINE | Unknown. I was driving and my jeep started making g a very loud rattling sound it kept getting louder. Eventually it made a screeching sound and the dash board lit up and it stopped and the engine began to smoke really bad. The engine light came on but I tried my best to make it home. It was towed to the dealership and they said that the engine needed to be replaced because there was a hole in it. | Crash: No Fire: No | Unknown |
| Apr 2026 | UNKNOWN OR OTHER,ENGINE | THIS IS THE THIRD RECALL ON MY VEHICLE. FIRST TWO WERE FIXED. THIS ONE HAS NO REPAIR AND NO ETA IN SIGHT. RIDICULOUS. | Crash: No Fire: No | Unknown |
| Apr 2026 | POWER TRAIN,ELECTRICAL SYSTEM,ENGINE | On April 17th 2024 my vehicle received a recall update 68C regarding the plug-in hybrid electric vehicle battery. Two days later, I was driving on a major freeway in Southern California, noticed that the EV battery was not being depleted as it remained at 100%. Shortly thereafter, a check engine light came on, and the power was severely restricted. Within a few minutes, the vehicle completely lost power in the middle of the freeway and I was able to get over to the right shoulder. At this point, the vehicle had no power and I could not turn the vehicle off either regarding the electronics. I had the vehicle towed to the dealership in San Diego, and by the time it was at the dealership, the vehicle was in full lockout mode and had zero battery power left and could not even lock the doors. This caused a significant safety hazard as I was with my [XXX] child and the vehicle just completely lost power on the freeway. The vehicle is now at the dealership and they are giving me a very hard time saying that there is nothing wrong with it, but I have read that there have been many problems with this recall update. The dealership told me that the problem was a bad 12 V battery and that I needed to pay to replace that and I argued with them that that was not the problem and they are not addressing the major issue with a complete power loss on the freeway after a required software update that has known problems. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Apr 2026 | ENGINE | Vehicle started missing at around 2000 miles, also a check engine light came on. Took it to Rick Hendrick Jeep and they ended up replacing an oxygen sensor and telling me the Vehicle was not missing even though I have OBD reports showing the engine missing. At around 7000 miles I performed the second oil change on the vehicle, when inspecting the old oil filter I found larger particles of metal in it. I took the vehicle back to Rick Hendrick and the mechanic looked at the filter that was new (only 500 miles) and said he only found glitter. The mechanic said this is normal for break in. The pieces I see in the oil filter are larger and some look like lathe shavings. I have pictures of the metal particles. So I was given back the vehicle and told it's ok. I know it isn't ok with that amount of metal in the engine and am afraid it will leave me stranded on the highway. | Crash: No Fire: No | Unknown |
| Apr 2026 | POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | My Jeep Wrangler 4xe now has controlled/limited electric propulsion while driving in electric only mode after 68c recall was performed. With no warning while driving in electric only mode, my vehicle will not accelerate without accelerator press almost to the floor to activate the internal gas engine. This behavior on a cold run starts out fine, but as the vehicle(electrical system) warms, the limitations come on strong can catch the driver completely off guard if needing to accelerate quickly to merge into traffic or enter freeway on ramps. This erratic behavior is both dangerous to the driver along with other drivers on the road. My dealer has driven the vehicle on a short(in town) test drive and concluded the vehicle drives as intended by the manufacture. No warning are lamps visible, and as outside temps rise, this issue seems to be more apparent. This electrical behavior started the day I received my vehicle from the dealer after 68c recall was performed. The software that is now installed on these 4xe vehicles seem to be limiting/cutting the electrical output of the onboard high voltage battery to limit or eliminate heat stress on the internal battery known to catch fire and burn under heavy load. This creates a safety hazard to owners who drive these vehicles that basically stall out(no acceleration/dead pedal) without warning given to the operator prior to the software limiting the battery output to the vehicle drive train at will. When this occurs the electrical boost gauge on the 4xe dash will not rise above 25% no matter how far down you push the accelerator pedal, where normally(when not limited by software) the gauge can reach 100% during the electrical acceleration process. | Crash: No Fire: No | Unknown |
| Apr 2026 | ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE | While driving approximately 35 MPH on a 4 lane major roadway, the vehicle suddenly shut off in motion, resulting in a complete loss of power. This included loss of power steering and the ABS system. The vehicle effectively locked up, and a message appeared on the display instructing me to place the vehicle in park. As a result of the shutdown, the vehicle lost all propulsion and came to a complete stop in an active travel lane of a high-speed roadway. There was no ability to maneuver the vehicle out of traffic. I could not steer it to safety, restart it, or shift it into neutral. The vehicle was fully immobilized in the roadway. This left me and my family stopped in an active lane of traffic, exposed to oncoming vehicles traveling at highway speeds, creating an immediate and serious risk of collision. At the time of the incident, I had two children in the vehicle. We remained in this dangerous position until police arrived and an hour after. The vehicle ultimately had to be removed from the roadway with assistance, as it was not operable. During the event, there was a total loss of electrical power. The critical safety systems, including brake lights, were not functioning during the shutdown. After attempting to reset the battery, the vehicle continued to malfunction. It would not properly turn on or off, wouldn't shift into neutral and remained unable to be moved. This is the third occurrence of this; once was while driving at highway speeds. All warning lights, including the battery light, were illuminated. The vehicle is subject to an active recall; however, I have been informed that there is currently no available remedy . Despite this, the dealership and Stellantis advised that the vehicle was safe to operate. Given the repeated loss of power while driving, the inability to move the vehicle out of an active roadway, and the absence of an available repair, this vehicle presents a serious safety risk and I should be able to turn this vehicle in with refund. | Crash: No Fire: No | Unknown |
| Apr 2026 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | Vehicle shut off while driving. Luckily we were in right lane and we just drifted into breakdown lane with no power steering or power braking. These cars are unsafe 2500-4000 lb missiles going down the roadway and the government is continuing to allow them on the roadway with serious life jeopardizing known defects. The dealers point at Jeep, Jeep points to dealers, both point to Stelantis and it an endless run around. All we want is out of the lease and nobody will help. We can’t drive the car as it’s unsafe. Our dealer is trying to help and gave us a loaner car (of much less value) but we are paying a lease on a much higher cost car while driving a low value loaner, meanwhile Stelantis just ignores the request to be let out of the lease without paying the full lease value on turn in. That’s over $13,000 if we turn it in now. Stelantis says work with your dealer. The dealer says we can’t do anything until they come out with a fix. We just want out of the lease. These cars are unsafe, by their own admission, and should not be on the roadways. | Crash: No Fire: No | Unknown |
| Apr 2026 | SERVICE BRAKES,ENGINE | While braking at low speed approaching a stoplight, the vehicle did not slow as expected when I removed my foot from the accelerator. As I applied increasing brake pressure, the engine revved and the vehicle continued to move forward into the intersection. The brakes appeared to be working but had to counter engine power, and the tires briefly chirped. I shifted into neutral to stop the vehicle and then backed out of the intersection. If another vehicle had been stopped in front of me, a collision would likely have occurred. The vehicle was in Fuel and Oil Refresh Mode (FORM) with Max Regenerative Braking enabled at the time of the incident. There were no warning lights or messages. I provided dashcam video to the dealer. The dealer was unable to duplicate the condition but reported that stored vehicle data showed ABS activation during the incident. The dealer has documented the event as a safety concern and reported it to the manufacturer. This appears to involve unintended forward movement or application of engine power while braking, creating a significant safety risk. | Crash: No Fire: No | Unknown |
| Apr 2026 | ELECTRICAL SYSTEM,ENGINE | After the 68c recall the power of the electric drive is limited. Frequent power loss occurs on highway driving during acceleration (merging onto highway or passing other cars). Despite the battery being charged up to 50% there is only 25% power available. The car is a plug in hybrid vehicle. The internal combustion engine states in these cases with several seconds delay. During that time the car does not accelerate sufficiently to safely merge onto a highway or pass other cars. The power loss happens without warning during critical drive situations like merging onto a highway or passing other cars. The driver expects a continuous level of power by the car, not a sudden power loss. This is reported by countless other drivers on all social media platform as a consequence of the 68C recall that affects 350 000 Jeep Wrangler 4xe and Grand Cherokee 4xe. Jeep does not respond to customer complaints or requests for clarification. | Crash: No Fire: No | Unknown |