Complaint volume
233 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2024 Jeep Grand Cherokee Complaints
233 consumer-submitted complaints on record for the 2024 Jeep Grand Cherokee, grouped by component category.
233 Total complaints
8 Crash reports
0 Fire reports
2 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system,engine, electrical system, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 8 crash reports, 0 fire reports, 2 injury reports, and 1 fatality report. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 34 complaints, with an average reported failure mileage of 20,544 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system,engine, electrical system, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2024 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2024 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2024 Jeep Grand Cherokee complaints?
8 Crash
0 Fire
2 Injury
1 Fatality
7 Towed
5 Medical attention
What are the most common 2024 Jeep Grand Cherokee complaint categories?
ELECTRICAL SYSTEM,ENGINE 27
ELECTRICAL SYSTEM 25
ENGINE 22
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM 14
EXTERIOR LIGHTING 13
UNKNOWN OR OTHER 13
POWER TRAIN,ENGINE 8
FORWARD COLLISION AVOIDANCE 7
POWER TRAIN 7
FUEL/PROPULSION SYSTEM 6
233 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Feb 2024 | EXTERIOR LIGHTING | When Vehicle is operated with the head lights in auto mode the operator is unable to activate the High Beam head lights with the paddle. The operator has to switch the headlights to a manual mode and then may activate the bright lights. The vehicle is not equipped with auto high beams. Vehicle was return to dealer service department. Dealer Contacted Chrysler / Jeep and said this is normal and no fix is available. This is the exact same issue that was presented to NHTSA with the 2021 Jeep Cherokee L and a safety recall was issued to due it violating standards. NHTSA Campaign Id 21V797000; Date: Oct. 14, 2021 Seems unsafe. | Crash: No Fire: No | Unknown |
| Feb 2024 | EXTERIOR LIGHTING | The high beams do not work when the lights are in the "Auto" position. When the lever is pushed forward to manually turn on the high beams, nothing happens but when it is pulled back the high beams will come on so long as it is being held back. The high beams will only work correctly when the lights are in the "ON" position. I have had this Jeep at the dealership three times and they cannot diagnose the problem or find any error codes. This appears to be a problem with many 2023/2024 Jeep Grand Cherokee's according to online comments and this also appears to be a similar issue as the recall which was issued in 2021 for that model of Jeep Grand Cherokee (21V-797 / Y66 Recall - These vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment). | Crash: No Fire: No | Unknown |
| Feb 2024 | UNKNOWN OR OTHER | I bought this vehicle 2weeks ago and she drove it Iowa. The next morning when she went to drive it, the battery was totally dead. Technician at Jeep Dealership it’s a software problem and they could take out that chip of the Telematics box is causing battery drain. | Crash: No Fire: No | Unknown |
| Feb 2024 | BACK OVER PREVENTION | The contact owns a 2024 Jeep Grand Cherokee. The contact stated that the display screen mal-functioned and the back over prevention camera froze with an image that there was no object behind the vehicle. The vehicle was taken to the dealer and a diagnostic test was performed. The dealer performed a software update however, the failure of the frozen screen with the back over prevention camera persisted. The vehicle was taken back to the dealer, and the wires were checked, and the dealer performed a factory reset. The contact stated that the failure persisted. The manufacturer was not made aware of the failure, but the dealer stated the manufacture was working on a software update to be available by the end of February 2024. The failure mileage was approximately 230. | Crash: No Fire: No | 230 |
| Jan 2024 | EXTERIOR LIGHTING | I am having the same head light issue they had a recall for the 2021 Grand Cherokee Recall #21V797000. I keep my headlights in the auto position the only wat to turn the high beams is to reach around the steering wheel and put the light switch in the manual mode. Please help | Crash: No Fire: No | Unknown |
| Jan 2024 | EXTERIOR LIGHTING | When Vehicle is operated with the head lights in auto mode the operator is unable to activate the High Beam head lights with the paddle. The operator has to switch the headlights to a manual mode and then may activate the bright lights. The vehicle is not equipped with auto high beams. Vehicle was return to dealer service department. Dealer said it should work but no error codes are presented. Dealer Contacted Chrysler / Jeep and said this is normal and no fix is available. Service Tech stated he can see multiple complaints of this in the service tech system. This is the exact same issue that was presented to NHTSA with the 2021 Jeep Cherokee L and a safety recall was issued to do it violating standards. NHTSA Campaign Id 21V797000; Date: Oct. 14, 2021 | Crash: No Fire: No | Unknown |
| Jan 2024 | EXTERIOR LIGHTING | Just purchased a new 2024 Jeep Grand Cherokee Altitude - vehicle is not equipped with automatic high beams. When the master lighting switch is set to the auto position, the high beam headlights will not activate unless the master lighting switch is first changed to the 'on" position. In 2021 there was a recall for this issue on Jeep Grand Cherokee Laredo's based on these vehicles failing to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment." NHTSA Campaign Number: 21V797000. It is unsafe to be moving the light switch from auto to manual in order to turn the high beams on. This will cause issues not having the lights set on auto as it can be forgotten to turn the headlights back on Auto so you aren't driving with the headlights off. Dealer explained this is how it works. There is obviously an ongoing problem being that there has been a recall issued previously for this exact problem. | Crash: No Fire: No | Unknown |
| Jan 2024 | FUEL/PROPULSION SYSTEM | Fuel gauge does not display accurate fuel amount. Gauge is stuck in 3/4 full tank hereby misleading how much fuel is in vehicle. This is on a brand new delivered jeep. Risk of running out of fuel with no warning whatsoever. | Crash: No Fire: No | Unknown |