Complaint volume
19 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2024 Ford Explorer Complaints
19 consumer-submitted complaints on record for the 2024 Ford Explorer, grouped by component category.
19 Total complaints
1 Crash reports
1 Fire reports
1 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are visibility/wiper, forward collision avoidance, steering,suspension. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 1 crash report, 1 fire report, 1 injury report, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 4 complaints, with an average reported failure mileage of 15,316 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to visibility/wiper, forward collision avoidance, steering,suspension?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2024 Ford Explorer?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2024 Ford Explorer
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2024 Ford Explorer complaints?
1 Crash
1 Fire
1 Injury
0 Fatality
2 Towed
0 Medical attention
What are the most common 2024 Ford Explorer complaint categories?
VISIBILITY/WIPER 3
FORWARD COLLISION AVOIDANCE 2
STEERING,SUSPENSION 2
UNKNOWN OR OTHER 2
AIR BAGS 1
ELECTRICAL SYSTEM 1
ELECTRICAL SYSTEM,SEATS,ENGINE 1
LANE DEPARTURE 1
LATCHES/LOCKS/LINKAGES 1
POWER TRAIN 1
19 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jun 2026 | ELECTRICAL SYSTEM | The center display went blank and a/c controls under it would not work. Stopped vehicle and pushed ignition button to off and waited 1 minute and pushed ignition back to on on and display was still blank. Got to destination and pushed ignition to off. The next day when I got into vehicle and pushed ignition button to on the display worked. | Crash: No Fire: No | Unknown |
| Jun 2026 | FORWARD COLLISION AVOIDANCE | have been getting a warning coming up saying pre-collision sensor not available sensor blocked over 100 times brought it to the dealership and they said that the bracket for the sensor is broken due to road debris, impact or snow and ice buildup with no evidence of any damage | Crash: No Fire: No | Unknown |
| Jun 2026 | SEAT BELTS | During a severe, multi-lane impact crash, the second-row outer seatbelts completely failed to maintain restraint and failed to retract. Both occupants in the second-row outer seating positions (ages 5 and 7) sustained visible seatbelt friction burns on their arms from the initial impact, but immediately following the crash, both seatbelts were found completely broken, with all slack pulled completely out and zero mechanical retraction. Both children were found entirely unbuckled and unrestrained immediately following the impact. This vehicle is a Ford Explorer, and this failure matches the exact criteria of an active manufacturer safety recall noted on my insurance documentation (NHTSA Campaign ID: 26V159000 / Ford Recall No: 26C18) regarding second-row outer seatbelt anchor bolts being improperly secured. The vehicle has been declared a total loss, but the components are preserved and currently available for inspection upon request under a temporary insurance evidence hold. How safety was put at risk: The safety of two young children was severely compromised. Because the second-row seatbelt mechanisms or anchor bolts failed mid-crash, the children were left entirely unrestrained and unbuckled inside a moving, colliding vehicle after the initial impact, vastly increasing their risk of severe secondary impact injuries. Has the problem been confirmed by a dealer/independent center? UNKNOWN. The failure occurred during the crash, and the vehicle was towed directly to a holding lot. Has it been inspected by others? The vehicle has been documented by insurance representatives for valuation purposes, but a dedicated mechanical inspection of the failed seatbelt components has not yet been performed. Were there warning lamps or prior symptoms? NO. There were absolutely no warning lights, messages, loose seatbelt components, or mechanical symptoms prior to the crash. The system appeared to be functioning normally until it failed under the stress of the impact. | Crash: Yes Fire: No Injuries: 3 Towed | Unknown |
| Jun 2026 | FORWARD COLLISION AVOIDANCE | pre-collision warning light comes up, saying sensor blocked and sensor is not blocked. Brought it to the local dealership found that the cruise control module bracket is damaged no visible damage or strikes to the bumper dealership says not under warranty, and Ford is aware of a widespread issue with the bracket snapping on the sensor behind the front bumper | Crash: No Fire: No | Unknown |
| Apr 2026 | VISIBILITY/WIPER | Rear windshield wiper doesn't work. Earlier model years have been recalled for wiper motor issues. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM,SEATS,ENGINE | • Driver seat not setting its memory for the driver , and will move on its own and go all the way to dash while setting in it or all the way back . Has happened multiple times and also twice while driving. • Safety at risk could have made me wreck my vehicle if I hadn’t pulled over and the seat stopped what it was doing front and back. • yes , been checked by dealership (4) times in service department. •yes, every code on the dash has appeared and lasted a total 20 minutes and car went into limp mode. Couldn’t turn car on or off. First happen in Dec 2025. There has been multiple issues with this vehicle since I bought it from the first month. | Crash: No Fire: No | Unknown |
| Nov 2025 | SEATS | The headrest on the third row is locked in the upright position and won't fold down. I've looked online and it seems to happen in every ford explorer in the current generation, 2020+. I see hundreds of complaints online. Across the forums and reddit. | Crash: No Fire: No | Unknown |
| Oct 2025 | VISIBILITY/WIPER | Visual blurry defect in windshield glass in driver side | Crash: No Fire: No | Unknown |
| Oct 2025 | AIR BAGS | The contact owns a 2024 Ford Explorer. The contact stated that while driving 65 MPH, the contact struck a deer with the front of the vehicle. There was no property damage reported. The vehicle came to a stop shortly afterwards. The contact stated that the air bags had not deployed. The vehicle was towed to a local dealer. There was no warning light illuminated. The vehicle was not destroyed. No injuries were reported. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000. | Crash: No Fire: No | 40,000 |
| Jul 2025 | UNKNOWN OR OTHER | Deputy was going to an incident and after arrival at the scene the patrol car began to smoke, and flames were seen within the wheel well. Deputy was not in the vehicle when the fire was discovered, and Fire responded and extinguished the flames - but not before major damage to the engine compartment. | Crash: No Fire: Yes | Unknown |
| Jan 2025 | STEERING,SUSPENSION | Purchased new from dealer. At 3500 miles, noticed rattling and clunking noise under front end, more noticeable at speeds less than 35. Took to dealer who diagnosed as worn struts, saying shocks and struts need to be replaced, but they need to order parts. When asked if safe to drive, was told "yes", but "avoid potholes". Now waiting to hear from dealer when parts come in. They stated it would take 4 to 5 hours to repair/replace. | Crash: No Fire: No | Unknown |
| Jan 2025 | SUSPENSION | The contact owns a 2024 Ford Explorer. The contact stated while parked upon inspecting the vehicle, he noticed the driver's side and passenger side struts failed. The vehicle was taken to a dealer where it was diagnosed that both front struts needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure and offered no assistance. The approximate failure mileage was 11,103. | Crash: No Fire: No | 11,103 |
| Dec 2024 | STEERING,SUSPENSION | The contact owns a 2024 Ford Explorer. The contact stated while driving approximately 30-40 MPH in cold weather, the vehicle started making an abnormal clunking and rattling sound near the wheels. The contact was unable to determine the source of the noise. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 24V091000 (SUSPENSION, STEERING). The vehicle was taken to the local dealer, where it was diagnosed that the front struts were worn and needed to be replaced. The dealer recommended that the contact not drive the vehicle. The vehicle was not repaired due to parts being on backorder. The manufacturer was contacted and filed a complaint. The approximate failure mileage was 3,600. | Crash: No Fire: No | 3,600 |
| Dec 2024 | UNKNOWN OR OTHER | Inner fender liners are getting rubbed through by the tires creating large holes and exposing wiring harnesses and other components to the tire/wheel well area. We have seen this on about 5-6 of these same vehicles now. | Crash: No Fire: No | Unknown |
| Nov 2024 | VISIBILITY/WIPER | There is a distortion in the front windshield affecting my ability to see the front right corner of my vehicle. I was leaving a restaurant in the dark and the distortion affected the headlights to the point it didn’t appear there were any on the right side of the vehicle. In daylight, that area of the windshield is so distorted I’ve missed vehicles coming from the right and developed it migraines while driving. The defect was reported to the dealership and they reported it to the manufacturer in August, they have been going back and forth since, most recently being denied due to ‘orange peel’. There is not damage to any of the paint, nor has the vehicle been through a car wash or any paint repairs (trim as been replaced by the dealership). The salesman and a number of service techs are able to confirm the distortion is visible to the center of the windshield. The manufacturer has been requested to check it in person but has not followed through. I am hoping to get a windshield repair shop, second automotive dealership, and potentially and officer to take a look at it this week. | Crash: No Fire: No | Unknown |
| Oct 2024 | POWER TRAIN | Hello, I bought 2024 ford explore in Aug 2024 with a few hundred miles on it!! Now two months down the road with 5500miles on it, it is jerking real hard when driving or passing vehicles and slowing down!! The drive mode is in normal at all times. I took it back to where I bought it in Booneville does place and they sent me to ford place in Paris ark where they are ordering a part to see if it fix it or if I need a new transmission. Is this a lemon or what | Crash: No Fire: No | Unknown |
| Sep 2024 | LANE DEPARTURE | The contact owns a 2024 Ford Explorer. The contact stated while driving 65-70 MPH on two occasions, the Lane Keep Assist malfunctioned and the vehicle veered out of the intended lane. The contact was able to recover control of the vehicle to remain in the intended lane. Additionally, while driving 40-45 MPH, the Lane Keep Assist veered the vehicle out of the intended lane and the vehicle side swiped the barrier wall. There were unknown warning lights illuminated. There were no reported injuries. There was no air bag deployment. The contact stated that a Police report was not filed. The vehicle was taken to the local dealer, who was unable to determine the failure. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 6,560. | Crash: No Fire: No | 6,560 |
| Jun 2024 | UNKNOWN OR OTHER,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE | This vehicle has a 360 camera system that was not included, despite is being included in the component package that is standard for this vehicle. I contacted the dealer directly, informed them that there are cameras installed on the vehicle, but only the rear camera is operational. Further investigation into the matter revealed that Ford apparently "recalled" the camera systems on the Explorer for the 2023 models, but has not distributed any information to its dealers. Now I have a forward facing camera that is not operational, but the vehicle's warning system continually advises me there is a problem with the front camera's vision, "Check forward camera lens for cleanliness". Also, the front camera lens is clear, but it still will display the warning. The Ford dealers all claim that the manufacturer has not shared information about the 2024 Ford Explorer's 360 camera system. Lastly, the reverse braking system is non-operational as well. Another system that should be included with the upgraded package. | Crash: No Fire: No | Unknown |
| Apr 2024 | LATCHES/LOCKS/LINKAGES | The contact rented a 2024 Ford Explorer. The contact stated that while driving at approximately 15-20 MPH, the hood became ajar, raised up, and struck the windshield. The windshield shattered and sprayed shards of glass onto the occupants inside the vehicle. There were no reported injuries. The Police were called to the scene and filed a Police report. The vehicle was towed to the rental facility. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown. The VIN was not available. | Crash: No Fire: No Towed | Unknown |