Complaint volume
442 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Volkswagen ID.4 Complaints
442 consumer-submitted complaints on record for the 2023 Volkswagen ID.4, grouped by component category.
442 Total complaints
51 Crash reports
7 Fire reports
16 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, unknown or other, structure. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 51 crash reports, 7 fire reports, 16 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 47 complaints, with an average reported failure mileage of 17,486 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, unknown or other, structure?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Volkswagen ID.4?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Volkswagen ID.4
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Volkswagen ID.4 complaints?
51 Crash
7 Fire
16 Injury
0 Fatality
34 Towed
8 Medical attention
What are the most common 2023 Volkswagen ID.4 complaint categories?
ELECTRICAL SYSTEM 109
UNKNOWN OR OTHER 63
STRUCTURE 28
VEHICLE SPEED CONTROL 23
SERVICE BRAKES 16
BACK OVER PREVENTION 12
ENGINE 12
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING 12
VISIBILITY/WIPER 12
POWER TRAIN 11
442 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Feb 2026 | SUSPENSION | Abnormal inside tire wear leading to blow outs and flats. TSB 42M6 available for alignment, adjustment bolts and camber adjustments but it was not sent to my car and I've had to replace 2 sets of rear tires due to uneven wear. Mileage currently is at 35k. Dealer states no issues with suspension or alignment but can't explain the uneven wear. First time was in October 2024 and then this time February 2026. Car was newly driven January 2023. Dealer is asking me to pay each time for new tires. Money or tire sales for them over my safety and the safety of others on the freeway shouldn't be the priority. I could've been in an accident or a rollover twice now. Fixing the actual issue is being neglected. The TSB should include my vehicle and should be a safety recall. | Crash: No Fire: No | Unknown |
| Feb 2026 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | Car is inoperable. The display states a number of issues: Display states that: 1. "Error: Drive System. Please service vehicle." 2. "Unable to Start. Please Remove the Charging Cable": Vehicle is unable to start due to the fact that the charger cable is still attached. The vehicle is not plugged in, and cannot be moved because of this. 3.Display states that "Range Cannot Be Calculated" 4."Electrical System Not Working Correctly! Safely Stop The Vehicle." This car has many issues, but these are new and are keeping the vehicle from being able to be operated | Crash: No Fire: No | Unknown |
| Feb 2026 | ELECTRICAL SYSTEM,STRUCTURE,VEHICLE SPEED CONTROL | My 2023 VW ID4 has experienced multiple system failures/malfunctions (e.g., display, backup camera, climate controls, & speedometer failed) beginning in late November 2025. The following is a summary & an approximate timeline: Nov 4, 2025: “OUE7 – Software Update” email; dealer unable to complete (OTA update). Nov 7 & Nov 21, 2025: Weatherstrip repairs; maintenance inspections performed. Nov 30, 2025: Doors randomly unlocked; front, passenger door failed to latch; intermittent door popper issue. Door handles were previously replaced on Apr 2, 2025. Dec 14, 2025: Incorrect dynamic road signs/speed limits; vehicle mis‑positioned on maps; warnings: 1. “No data is available” 2. “Dynamic road sign display unavailable.” Dec 22, 2025: Major failures documented in photographs below: 1. Speedometer incorrect/no speed. 2. Brake/auto‑hold intermittent malfunction. 3. Multifunction display froze. 4. Defrost/climate controls unresponsive. 5. Backup camera failure. Dec 22, 2025 – Jan 15, 2026: Vehicle at dealer for ~24 days; dealer unable to replicate issues above. Dealer documented CarNet/connected vehicle issues. VW requested switching CarNet carriers (from Verizon to T‑Mobile), not possible for 2023 ID4. Jan 14–15, 2026: Dealer stated “safe to drive”; vehicle picked up. Dealer said VW would contact once they have a resolution for the CarNet. Jan 17, 2026: Same failures (display, backup camera, etc.) above reoccurred; documented by service advisor/manager. Jan 27, 2026: Notifications of open recalls: High‑voltage battery fire risk (NHTSA Recall IDs 26V028, 26V030). Jan 17 – Jan 30, 2026: Vehicle at dealer additional ~13 days; 5F modules replaced. CarNet issues & recalls still unresolved. OUE7 update still appears to be incomplete. Jan 30, 2026: Dealer stated “safe to drive” again; vehicle picked up. Today, the CarNet app / connected vehicle issues & open recall remain unresolved. Continues to show doors open, windows down, & incorrect charge, location, & mileage. | Crash: No Fire: No | Unknown |
| Feb 2026 | FUEL/PROPULSION SYSTEM | Date/Time of Incident: 1/29/36 at approximately 5:44 PM Location: Small school parking lot Vehicle: 2023 Volkswagen ID.4 On 1/29/36 at approximately 5:44 PM, I was pulling out of a parking space at low speed in a small school parking lot in my 2023 Volkswagen ID.4. As I began to move, the vehicle suddenly accelerated on its own, the steering would not turn left, and the car did not respond to braking, moving at an abnormal rate of speed over a very short distance. Prior to this, there had been no warning messages or alerts, except a routine notification to service the car in 1,000 miles. The collision involved three vehicles: my VW, the main car I hit, and a rental car. My car spun and veered sideways, the parked SUV on the right was pushed sideways, forming a rough “H” pattern, and the rental car went up onto a rail ramp where children walk. My grandson observed the car’s tires spinning at impact, and he hit the seat behind me. Without the parked cars, the vehicle would have continued directly toward the school building, creating a very serious risk of fatal injuries to parents, staff, and children. Injuries: Myself — pain and emotional trauma; grandson — soft cast on foot/leg, crutches, pain; his mother — pain. The vehicle is awaiting Volkswagen guidance for inspection. Likely involved systems include Speed Control, Fuel/Propulsion System, and Electrical, but the exact cause is UNKNOWN. The incident has been reported to State Farm (claim #0596B819B), Volkswagen (Case #07294060), and police. | Crash: Yes Fire: No Injuries: 3 Towed Medical attention | Unknown |
| Feb 2026 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | Vehicle has widespread software/electronic failures affecting driving and safety systems. Failures cause erratic, loss of information while driving, unintended systems activation, and loss of emergency services. While operating the vehicle during routine driving, multiple safety-related electronic systems malfunction. The instrument panel and center display intermittently go completely blank while driving, removing speed and warning information. The vehicle has shifted into Park on its own while stopped at traffic lights (with the driver seated and seat belt fastened). Cruise control activates without driver input. Voice control activates repeatedly without pressing the steering-wheel button. Intermittent, but significant loss of propulsion power has occurred while driving. The backup camera intermittently remains on while driving forward and backup sensors intermittently fail. GPS location is severely inaccurate, the dynamic road sign display does not function, and the Emergency Call (SOS) system does not function. Car will not connect to the app, leaving many functions unavailable, including the ability to condition the battery before driving in cold conditions. Many of these issues have occurred multiple times over the course of the vehicle's history, but Volkswagen was able to fix many of these issues for a time. The date I have input below represents the approximate time the issues started to reoccur. I have made multiple attempts to resolve these issues with both the dealership and directly with Volkswagen. | Crash: No Fire: No | Unknown |
| Feb 2026 | ELECTRICAL SYSTEM | The navigation and GPS shows the car is hundreds of miles from where it actually is. In the event of an accident, the automatic emergency call will not show the proper location of the vehicle making any first responder assistance impossible. This is not a new problem for VW as several models including the ID.4 have had this problem as documented on several on-line owner groups. eg. https://www.vwidtalk.com/threads/navigation-and-sign-errors.13194/ The problem, as verified by my local VW dealer on Dec 30 2025, is the 5F module which controls the navigation and other functions that appear on the main screen (eg backup camera). This problem first happened in early December 2025. The navigation screen shows the car miles from where it actually is. The vehicle info screen will not display speed limit signs, or any gps related items (accidents, charging stations, etc). The car has been to the dealer twice to fix this problem. First time for 3 days and it is still there the second time, 4 days and counting. They seem to be either unable or unwilling to fix this problem. | Crash: No Fire: No | Unknown |
| Feb 2026 | POWER TRAIN,UNKNOWN OR OTHER | The mobile app will not connect, preventing charging monitoring or battery pre-conditioning in cold weather. Charging frequently fails to initiate or stops prematurely. Level 2 (slow) charging often stops after only 5–10% of charge is added but is unpredictable. Even when charging on a level 3 charger, the vehicle often charges to random levels below 80% (the level to which the vehicle is supposed to charge). DC fast charging is slow and often struggles to reach 40%-50% within a reasonable time. Charging equipment often reports significantly more energy delivered than vehicle displays. This has occurred at multiple charging locations (and multiple chargers). The vehicle’s range has been severely reduced. The vehicle’s range is dramatically less than it used to be. The battery is often drained and needs to be recharged in less than 100 miles. The vehicle often loses power. This is inconsistent, but when it happens, I am only able to get the vehicle moving at a very slow pace, which was not the case previously. I have contacted the selling dealer multiple times and Volkswagen directly. Charging-related issues have continued to worsen. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM | My 2023 VW ID.4 AWD Pro S is subject to Recall 93EA (NHTSA 26V030) for battery fire risk. I must: park outside only (no garage), avoid all DC fast charging, and limit charge to 80%. These restrictions substantially impair use: Cannot park in my garage due to fire risk. Cannot travel beyond ~100 miles (no DC fast charging for longer trips). Reduced range from 80% charge limit. On 1/29/26, I contacted VW Customer CARE requesting repair timeline and accommodations since my lease ends 5/26/26. VW responded: "No fixed timeline for parts availability or repair" "No special lease-end accommodations" "Not processing buybacks at this time" I am paying $750.77/month for a vehicle I cannot fully use, with no repair timeline. My confidence in timely repair is further diminished because this vehicle also has an unfulfilled door handle recall (VW 57J9 / NHTSA 24V651, dated 9/4/24)—over 16 months without resolution. If VW cannot source door handles in 16 months, battery modules will not be available before my lease ends. Filing to document: Substantial impairment from recall restrictions. VW's inability to provide repair timeline. VW's refusal to accommodate affected customers. Pattern of unfulfilled recalls (door handle 16+ months). Request NHTSA monitor VW's recall remedy timeline and ensure affected owners receive timely repairs or appropriate alternatives. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM | The high-voltage battery in my two leased Volkswagen ID.4 vehicles are subject to NHTSA recall 26V030 (VW campaign 93EA, Jan 2026) for potential overheating and fire risk due to missing Self-Discharge Detection (SDD) software updates. This can cause thermal propagation even when parked. No failure or fire has happened in my vehicles yet; the battery remains available for inspection. However we do have warning lights, messages, range loss, and other electrical symptoms that have appeared before the recall notice. The defect creates a serious safety risk for my family. Both vehicles normally charge indoors in the garage directly under my toddler's bedroom. A fire during charging could endanger my young child and home. Recall guidance requires parking outdoors, no indoor/overnight charging, 80% max charge, and no Level 3 (DC fast) chargers until fixed (remedy starts ~March 2026). These restrictions make safe, practical use impossible: outdoor charging in Philly winter is impractical and risky (damage/theft), and no fast charging limits daily family mobility severely. The issue hasn't been reproduced or inspected by a dealer in my case—it's precautionary based on other vehicles' incidents. No manufacturer, police, or insurance inspection has occurred for my cars. VW denied buyback or relief, saying it's covered under warranty. Combined with prior recalls (door handles, software glitches needing repeated visits), this substantially impairs safe use. The fire risk forces unsustainable charging changes with young kids at home. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM | The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 26V030000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Jan 2026 | UNKNOWN OR OTHER | The navigation system does not work. It places the vehicle in places where it is not and shows erroneous speed limit displays and erroneous messages about traffic conditions which do not exist where the vehicle is actually located. The Volkswagen dealer says they have no fix for this and that many of their models have this problem. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM,ENGINE | After spending the past 3 hours with VW's customer care department I have a serious problem with their decision to close my case until VW determines a recall action plan even though... VW has instructed me not to park in my garage or charge overnight due to fire risk VW has no parts and no timeline Vehicle range is materially reduced from stated 290 miles to 160 in winter / 225 in summer VW refuses lease relief and refuses long term loaner car VW closed the case while the recall remains open | Crash: No Fire: No | Unknown |
| Jan 2026 | POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER | The ABS violently stops at random times in parking lots or reversing from my garage going FWD or backwards, screen has turned black, software updates won’t go through, charging issues/wont charge, premature inner tire wear notably in the right rear passenger side, doors, especially passenger doors, won’t open, the heat is nonexistent in the rear & barely works in the front, most recently a code popped up in my app for powertrain. VW dealer wouldn’t specify until I came in person a month later & allowed me to take a picture of the code (attached) “Driving an EV with a P0AA600 isolation fault is dangerous, as it indicates a failure in the high-voltage (HV) system's insulation, causing current to leak to the chassis. Risks include severe electric shock or electrocution, fire hazards from damaged components, and potential complete vehicle failure or refusal to start.” | Crash: No Fire: No | Unknown |
| Jan 2026 | POWER TRAIN | Problem Description The core issue stems from a production fault in the battery cells that can cause increased self-discharge. In a high-voltage battery pack, which operates like a chain of interconnected modules, a single faulty module with elevated self-discharge becomes the “weakest link.” This leads to: • Degradation of the overall usable capacity. • Reduced driving range and power limitations. • Potential cascading failures affecting additional modules over time. • Warning indicators, such as a yellow electrical system fault in the instrument cluster (fault code P0BBD00: Hybrid Battery Pack Voltage Variation Exceeded Limit). • Infotainment messages like “Electronic system does not work correctly. Please go to workshop.” • In severe cases, unexpected shutdowns or failure to pass technical inspections, potentially rendering the vehicle non-roadworthy under local regulations. The fault is linked to specific battery module part numbers from LG, including: • 0Z1.915.592.G/H/J • 0Z1.915.599.G/H/J/P These were produced through the end of 2023 (up to December 4, 2023) and include configurations like 12S2P (small capacity) and 8S3P (large capacity), meaning all MEB battery setups could be impacted. Volkswagen does not publicly disclose full VIN ranges, exact affected counts, or the precise technical cause of the manufacturing fault, but internal escalation procedures exist to identify additional defective batches. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM | The contact owns a 2023 Volkswagen ID.4. The contact stated that the vehicle had experienced a failure related to the high-voltage battery, which prevented the vehicle from charging properly. The contact received notification of NHTSA Campaign Number: 25V836000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 63,000. | Crash: No Fire: No | 63,000 |
| Jan 2026 | STRUCTURE | door-handle safety recall had previously been completed on this vehicle. While driving at normal city speed, the front passenger door opened unexpectedly while a passenger was seated inside, creating a serious safety risk. The passenger was restrained by a seat belt, preventing ejection. The vehicle was taken to a Volkswagen dealership, which inspected the vehicle and documented that multiple door latch bolts were missing and another bolt was loose following a Volkswagen-authorized door-handle repair. The dealership stated the condition was related to prior repair workmanship. There were no warning lamps or messages prior to the failure. Due to safety concerns, the vehicle was towed rather than driven after the incident. The vehicle remains available for inspection. | Crash: No Fire: No | Unknown |
| Jan 2026 | FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | My wife was involved in an accident where the car (2023 VW ID4) drove itself and crashed into six parked cars while she was attempting to apply the brakes and had no control of the steering (it drove itself). I had the insurance carrier pull down the EDR data (attached) and I have attached the Police Accident Report (attached) for your review. Thankfully, no one was injured and I have enough liability coverage to cover the property damage but would like to see this matter investigated realizing we were lucky the next person may not be. | Crash: Yes Fire: No Towed | Unknown |
| Jan 2026 | POWER TRAIN,ELECTRICAL SYSTEM | I am reporting a potential safety-related defect involving the high-voltage battery system and associated diagnostic software in a 2023 Volkswagen ID.4 Pro S AWD. The vehicle has experienced abnormal battery behavior, including accelerated degradation and confirmed system faults affecting battery management, charging, and vehicle communication. An independent EV diagnostic test shows the high-voltage battery at approximately 91% state of health, representing about 9% degradation in under two years of normal use. The testing facility stated this rate of degradation is abnormal for the vehicle’s age, where typical expectations would be significantly lower. In addition, vehicle diagnostics show confirmed and recurring fault codes involving critical systems, including the CAN Gateway (inter-module communication), the high-voltage battery charger/battery management interface, and the emergency call and communication module. These faults are repeatedly logged as “confirmed” and “test failed since last DTC clear,” indicating persistent system-level issues rather than intermittent events. These systems are responsible for battery condition reporting, charging control, communication between vehicle control modules, and safety/telemetry functions. Limitations or failures in these systems raise concerns that battery condition and integrity may not be accurately detected or reported to the driver. Volkswagen dealerships have declined to perform the definitive manufacturer-certified battery capacity test, stating it will not be authorized unless battery capacity is already below warranty thresholds. As a result, more accurate and intrusive testing is unavailable due to manufacturer policy rather than lack of concern. I am also aware of an independent investigation released in January 2026 documenting production-related battery cell defects in Volkswagen Group MEB vehicles from model years 2021–2023, involving increased battery self-discharge and diagnostic measures that may | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM | My ID.4 was charging in the driveway and it started on fire. My daughter came home from a friends house, saw it had started on fire, and called 911. By the time the fire department got to my house the fire had spread to the attic and continued further. My wife and pets were in the house when the fire started, but got out quickly. The vehicle has been inspected by an independent inspector in my driveway and then it was taken to an offsite facility in California to have an additional inspection. VW and Farmers Insurance (my insurance) have been involved with both inspections, but i have yet to see any information about that inspection. We saw no warning lights or any reason that we would have thought the car would start on fire. Your website would only allow me to add one photo. I have more photos that i would be happy to provide. | Crash: No Fire: Yes | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM | The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 25V836000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact requested vehicle rental assistance and a place to park the fire risk vehicle; however, the request was denied. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Dec 2025 | UNKNOWN OR OTHER | On May 28, 2025, a 2023 VW ID.4 spontaneously caught fire while in use. The local Fire Department and County Hazmat responded to the scene. The vehicle was declared a total loss due to thermal runaway and lithium battery fume toxicity. Crucially, the vehicle experienced a secondary ignition/re-fire several days later while in the custody of a towing company, resulting in the total destruction of the vehicle and damage to third-party property. The manufacturer participated in a joint inspection of the remains in late October 2025 but has not provided an explanation for the failure. This vehicle represents a severe public safety hazard, as the fire occurred without warning and the high-voltage battery system proved unstable enough to reignite days after the initial suppression. I am requesting a formal investigation into the high-voltage battery stability and potential manufacturing defects for this model year to prevent similar life-threatening incidents for other owners. | Crash: No Fire: Yes | Unknown |
| Dec 2025 | SERVICE BRAKES | Since purchasing my vehicle in January of 2023 the front breaks have been squeaking. I brought this to the attention of the dealer where I purchased the vehicle, several times. I even asked them how I will I even supposed to know if I need new brakes because the start of the squeaking is typically a sign to get your brakes checked. Anyway, online auto forums are loaded with this squeaking brake problem!!! A few weeks ago I went in for service and VW told me my brakes were at 6mm, and suggested replacement of the pads. Yes, at 6 mm! So now all I can help but think that VW has known all along about this brake problem and at about year three, they feel that they can recommend a brake job. After leaving the dealership, I went to the garage near my house and they ordered new front pads and rotors. My problem has been resolved!! Squeaking gone!! The safety concern here is that driving this vehicle with the squeaky brakes for year will cause the driver to ignore the ongoing squeaking noise, which may result in them driving beyond the life of the brakes. | Crash: No Fire: No | Unknown |
| Dec 2025 | FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | At a stop, the car began rapid acceleration by itself, the auto emergency brake began but it bypassed it and began accelerating again causing me to rear end someone at a red light | Crash: Yes Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM,ENGINE | My Volkswagen ID.4 experienced a sudden crack in the windshield followed by smoke and fire near the dashboard/A-pillar area. The manufacturer denied responsibility and claimed the windshield crack caused the fire, but glass cannot ignite or cause an electrical fire. This is a serious safety hazard because the fire originated where electrical components and sensors are located. The incident occurred without any collision or external impact. The vehicle is still under lease, and Volkswagen refuses to investigate further. I am reporting this in case this defect affects more vehicles and poses a risk to other owners. | Crash: No Fire: Yes | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM | 23 Volkswagen ID.4 Pro S AWD (82 kWh LG battery, <25k miles). Vehicle has permanently lost ~25% of usable battery capacity in less than 2 years. At 80% state-of-charge the Guess-O-Meter consistently shows only 200–205 miles (full-range estimate 250–255 miles instead of EPA 275 / real-world 280–300 miles in similar conditions). Multiple dealer-recommended BMS recalibrations (discharge below 10%, sit overnight, slow-charge to 100%) have failed to restore range. Persistent charging faults: B17E0F0 (charge connector lock), P1BF100 (no AC voltage detected), P1CAF00 (zero current time exceeded). Dealer has repeatedly claimed the condition is normal and refused full HV battery capacity diagnostic. Defect has been reproduced on multiple occasions and documented with screenshots and DTCs. This creates a safety risk due to severely inaccurate range prediction and potential for stranding. Request NHTSA investigate premature high-voltage battery degradation and charging system defects in 2023 Volkswagen ID.4 models equipped with LG batteries. | Crash: No Fire: No | Unknown |