Complaint volume
433 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Volkswagen ID.4 Complaints
433 consumer-submitted complaints on record for the 2023 Volkswagen ID.4, grouped by component category.
433 Total complaints
47 Crash reports
7 Fire reports
16 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, unknown or other, structure. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 47 crash reports, 7 fire reports, 16 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 47 complaints, with an average reported failure mileage of 17,486 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, unknown or other, structure?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Volkswagen ID.4?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Volkswagen ID.4
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Volkswagen ID.4 complaints?
47 Crash
7 Fire
16 Injury
0 Fatality
31 Towed
8 Medical attention
What are the most common 2023 Volkswagen ID.4 complaint categories?
ELECTRICAL SYSTEM 67
UNKNOWN OR OTHER 44
STRUCTURE 28
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 19
ELECTRICAL SYSTEM,EQUIPMENT,BACK OVER PREVENTION 16
VISIBILITY/WIPER 12
ELECTRICAL SYSTEM,STRUCTURE 9
FORWARD COLLISION AVOIDANCE 7
SERVICE BRAKES 7
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE 6
433 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jan 2026 | ELECTRICAL SYSTEM | The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 26V030000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Jan 2026 | UNKNOWN OR OTHER | The navigation system does not work. It places the vehicle in places where it is not and shows erroneous speed limit displays and erroneous messages about traffic conditions which do not exist where the vehicle is actually located. The Volkswagen dealer says they have no fix for this and that many of their models have this problem. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM,ENGINE | After spending the past 3 hours with VW's customer care department I have a serious problem with their decision to close my case until VW determines a recall action plan even though... VW has instructed me not to park in my garage or charge overnight due to fire risk VW has no parts and no timeline Vehicle range is materially reduced from stated 290 miles to 160 in winter / 225 in summer VW refuses lease relief and refuses long term loaner car VW closed the case while the recall remains open | Crash: No Fire: No | Unknown |
| Jan 2026 | POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER | The ABS violently stops at random times in parking lots or reversing from my garage going FWD or backwards, screen has turned black, software updates won’t go through, charging issues/wont charge, premature inner tire wear notably in the right rear passenger side, doors, especially passenger doors, won’t open, the heat is nonexistent in the rear & barely works in the front, most recently a code popped up in my app for powertrain. VW dealer wouldn’t specify until I came in person a month later & allowed me to take a picture of the code (attached) “Driving an EV with a P0AA600 isolation fault is dangerous, as it indicates a failure in the high-voltage (HV) system's insulation, causing current to leak to the chassis. Risks include severe electric shock or electrocution, fire hazards from damaged components, and potential complete vehicle failure or refusal to start.” | Crash: No Fire: No | Unknown |
| Jan 2026 | POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER | Problem Description The core issue stems from a production fault in the battery cells that can cause increased self-discharge. In a high-voltage battery pack, which operates like a chain of interconnected modules, a single faulty module with elevated self-discharge becomes the “weakest link.” This leads to: • Degradation of the overall usable capacity. • Reduced driving range and power limitations. • Potential cascading failures affecting additional modules over time. • Warning indicators, such as a yellow electrical system fault in the instrument cluster (fault code P0BBD00: Hybrid Battery Pack Voltage Variation Exceeded Limit). • Infotainment messages like “Electronic system does not work correctly. Please go to workshop.” • In severe cases, unexpected shutdowns or failure to pass technical inspections, potentially rendering the vehicle non-roadworthy under local regulations. The fault is linked to specific battery module part numbers from LG, including: • 0Z1.915.592.G/H/J • 0Z1.915.599.G/H/J/P These were produced through the end of 2023 (up to December 4, 2023) and include configurations like 12S2P (small capacity) and 8S3P (large capacity), meaning all MEB battery setups could be impacted. Volkswagen does not publicly disclose full VIN ranges, exact affected counts, or the precise technical cause of the manufacturing fault, but internal escalation procedures exist to identify additional defective batches. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM | The contact owns a 2023 Volkswagen ID.4. The contact stated that the vehicle had experienced a failure related to the high-voltage battery, which prevented the vehicle from charging properly. The contact received notification of NHTSA Campaign Number: 25V836000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 63,000. | Crash: No Fire: No | 63,000 |
| Jan 2026 | STRUCTURE | door-handle safety recall had previously been completed on this vehicle. While driving at normal city speed, the front passenger door opened unexpectedly while a passenger was seated inside, creating a serious safety risk. The passenger was restrained by a seat belt, preventing ejection. The vehicle was taken to a Volkswagen dealership, which inspected the vehicle and documented that multiple door latch bolts were missing and another bolt was loose following a Volkswagen-authorized door-handle repair. The dealership stated the condition was related to prior repair workmanship. There were no warning lamps or messages prior to the failure. Due to safety concerns, the vehicle was towed rather than driven after the incident. The vehicle remains available for inspection. | Crash: No Fire: No | Unknown |
| Jan 2026 | FORWARD COLLISION AVOIDANCE,LANE DEPARTURE | My wife was involved in an accident where the car (2023 VW ID4) drove itself and crashed into six parked cars while she was attempting to apply the brakes and had no control of the steering (it drove itself). I had the insurance carrier pull down the EDR data (attached) and I have attached the Police Accident Report (attached) for your review. Thankfully, no one was injured and I have enough liability coverage to cover the property damage but would like to see this matter investigated realizing we were lucky the next person may not be. | Crash: Yes Fire: No Towed | Unknown |
| Jan 2026 | POWER TRAIN,ELECTRICAL SYSTEM | I am reporting a potential safety-related defect involving the high-voltage battery system and associated diagnostic software in a 2023 Volkswagen ID.4 Pro S AWD. The vehicle has experienced abnormal battery behavior, including accelerated degradation and confirmed system faults affecting battery management, charging, and vehicle communication. An independent EV diagnostic test shows the high-voltage battery at approximately 91% state of health, representing about 9% degradation in under two years of normal use. The testing facility stated this rate of degradation is abnormal for the vehicle’s age, where typical expectations would be significantly lower. In addition, vehicle diagnostics show confirmed and recurring fault codes involving critical systems, including the CAN Gateway (inter-module communication), the high-voltage battery charger/battery management interface, and the emergency call and communication module. These faults are repeatedly logged as “confirmed” and “test failed since last DTC clear,” indicating persistent system-level issues rather than intermittent events. These systems are responsible for battery condition reporting, charging control, communication between vehicle control modules, and safety/telemetry functions. Limitations or failures in these systems raise concerns that battery condition and integrity may not be accurately detected or reported to the driver. Volkswagen dealerships have declined to perform the definitive manufacturer-certified battery capacity test, stating it will not be authorized unless battery capacity is already below warranty thresholds. As a result, more accurate and intrusive testing is unavailable due to manufacturer policy rather than lack of concern. I am also aware of an independent investigation released in January 2026 documenting production-related battery cell defects in Volkswagen Group MEB vehicles from model years 2021–2023, involving increased battery self-discharge and diagnostic measures that may | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM | My ID.4 was charging in the driveway and it started on fire. My daughter came home from a friends house, saw it had started on fire, and called 911. By the time the fire department got to my house the fire had spread to the attic and continued further. My wife and pets were in the house when the fire started, but got out quickly. The vehicle has been inspected by an independent inspector in my driveway and then it was taken to an offsite facility in California to have an additional inspection. VW and Farmers Insurance (my insurance) have been involved with both inspections, but i have yet to see any information about that inspection. We saw no warning lights or any reason that we would have thought the car would start on fire. Your website would only allow me to add one photo. I have more photos that i would be happy to provide. | Crash: No Fire: Yes | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM | The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 25V836000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact requested vehicle rental assistance and a place to park the fire risk vehicle; however, the request was denied. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Dec 2025 | UNKNOWN OR OTHER | On May 28, 2025, a 2023 VW ID.4 spontaneously caught fire while in use. The local Fire Department and County Hazmat responded to the scene. The vehicle was declared a total loss due to thermal runaway and lithium battery fume toxicity. Crucially, the vehicle experienced a secondary ignition/re-fire several days later while in the custody of a towing company, resulting in the total destruction of the vehicle and damage to third-party property. The manufacturer participated in a joint inspection of the remains in late October 2025 but has not provided an explanation for the failure. This vehicle represents a severe public safety hazard, as the fire occurred without warning and the high-voltage battery system proved unstable enough to reignite days after the initial suppression. I am requesting a formal investigation into the high-voltage battery stability and potential manufacturing defects for this model year to prevent similar life-threatening incidents for other owners. | Crash: No Fire: Yes | Unknown |
| Dec 2025 | SERVICE BRAKES | Since purchasing my vehicle in January of 2023 the front breaks have been squeaking. I brought this to the attention of the dealer where I purchased the vehicle, several times. I even asked them how I will I even supposed to know if I need new brakes because the start of the squeaking is typically a sign to get your brakes checked. Anyway, online auto forums are loaded with this squeaking brake problem!!! A few weeks ago I went in for service and VW told me my brakes were at 6mm, and suggested replacement of the pads. Yes, at 6 mm! So now all I can help but think that VW has known all along about this brake problem and at about year three, they feel that they can recommend a brake job. After leaving the dealership, I went to the garage near my house and they ordered new front pads and rotors. My problem has been resolved!! Squeaking gone!! The safety concern here is that driving this vehicle with the squeaky brakes for year will cause the driver to ignore the ongoing squeaking noise, which may result in them driving beyond the life of the brakes. | Crash: No Fire: No | Unknown |
| Dec 2025 | FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE | At a stop, the car began rapid acceleration by itself, the auto emergency brake began but it bypassed it and began accelerating again causing me to rear end someone at a red light | Crash: Yes Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM,ENGINE | My Volkswagen ID.4 experienced a sudden crack in the windshield followed by smoke and fire near the dashboard/A-pillar area. The manufacturer denied responsibility and claimed the windshield crack caused the fire, but glass cannot ignite or cause an electrical fire. This is a serious safety hazard because the fire originated where electrical components and sensors are located. The incident occurred without any collision or external impact. The vehicle is still under lease, and Volkswagen refuses to investigate further. I am reporting this in case this defect affects more vehicles and poses a risk to other owners. | Crash: No Fire: Yes | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM | 23 Volkswagen ID.4 Pro S AWD (82 kWh LG battery, <25k miles). Vehicle has permanently lost ~25% of usable battery capacity in less than 2 years. At 80% state-of-charge the Guess-O-Meter consistently shows only 200–205 miles (full-range estimate 250–255 miles instead of EPA 275 / real-world 280–300 miles in similar conditions). Multiple dealer-recommended BMS recalibrations (discharge below 10%, sit overnight, slow-charge to 100%) have failed to restore range. Persistent charging faults: B17E0F0 (charge connector lock), P1BF100 (no AC voltage detected), P1CAF00 (zero current time exceeded). Dealer has repeatedly claimed the condition is normal and refused full HV battery capacity diagnostic. Defect has been reproduced on multiple occasions and documented with screenshots and DTCs. This creates a safety risk due to severely inaccurate range prediction and potential for stranding. Request NHTSA investigate premature high-voltage battery degradation and charging system defects in 2023 Volkswagen ID.4 models equipped with LG batteries. | Crash: No Fire: No | Unknown |
| Nov 2025 | UNKNOWN OR OTHER | Drivers side Door handle will often not open after Recalled handle was installed. Requires a great deal of force many times. Was told twice by dealer that we had to "relearn" how to open the door. This is a safety hazard if a firefighter or police officer tries to open door during an emergency | Crash: No Fire: No | Unknown |
| Nov 2025 | ELECTRICAL SYSTEM | The component that keeps failing is the instrument panel and display panel completely blackout when driving. The instrument panels come back on shortly after blacking out. It also shows a message sometimes in red and sometimes in yellow that there's an electrical malfunction. That message goes away shortly as well. This has happened numerous times over the 3 years I've owned the car.Each time it happens its a total distraction and could result in a risk of a crash. I've taken it in for service multiple times and the dealer reports no findings because they can't replicate it. The last time I took it in they kept the car 2 months and when it was returned to me within the the first 2.5 hours it blacked out again. I've been in contact with VW Corporate and asked if this was related to NHTSA campaign number 24V34400 and they said my VIN is not affected by this recall. VW corporate says I have to pay 200 to the dealer if I want them to try and diagnose it again. I told them that's ridiculous, it should be included in recall number 24V34400. This is defefenitly a safety issue and not an isolated one just to my car. | Crash: No Fire: No | Unknown |
| Nov 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | This event occurred on the night of Saturday, October 25. The entire software system crashed while driving on the highway in downtown chicago. This blacked out both the HMI screens (the driver "cockpit" and the media / vehicle management screen). This rendered the speedometer, battery charge indicator, cruise control indicator, media center, and advanced sensors unusable. I still able to accel/decel, use turn signals, and steer the car as normal but I could not tell how fast I was going nor how much remaining charge there was. After 1-2 minutes, the system fully rebooted and worked fine the rest of the trip. This was the first blackout we'd experienced--and it was the first time the cockpit (speedometer and such) was affected. However, the media center HMI regularly locks up and glitches: loading menus not linked to the certain buttons, lockups when multiple devices are connected, inability to reach VW servers,...) Software is on the most recent version available for my vehicle trim, though versions with many issues fixed have since been released. (We are stuck on ID software version 3.5 despite the most recent version being around 3.8.) | Crash: No Fire: No | Unknown |
| Nov 2025 | UNKNOWN OR OTHER,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE | Continuously receiving error message to have front sensors cleaned. Vehicle brought into dealership several times, for weeks at a time. On last visit sensors replaced, and I was told that “ The front sensors have a level of damage caused by sand, salt and other road debris. This has resulted in some scratches which are triggering the sensors and giving you the warnings that you are referring to.” Given this, the front sensor issues are a manufacturing flaw. I asked this if the dealer and, given the stated cause of sand, salt and road debris the likely frequency. With no answer. | Crash: No Fire: No | Unknown |
| Oct 2025 | SUSPENSION | Severe vibration starting at approximately 50MPH and gets worse at higher speeds. | Crash: No Fire: No | Unknown |
| Oct 2025 | UNKNOWN OR OTHER,VISIBILITY/WIPER | iD4 has had 2 recent recalls requiring software updates at the dealership. Vehicle was taken in 6/26/25 for door handle recall and software update. returned after 7 days, door handle replacement completed, but unable to do software update due to "server down". Dealer to call when server back up. The care began to have intermittent center screen going blank and backup camera not coming on in reverse. I called to confirm sever back up. took car in again 9/8/25, returned after 7 days after software update on 7th day. Back up camera was not working. It took a total of 14 days with car at the dealer to get software update completed. After the update, the schedule charging is no longer available and the back up camera no longer works. Took car back to dealer 9/18/25. The dealer says that the problem is caused by the camera, and that it needs to be replaced. Unfortunately, cameras are not available with no ETA when this issue will be resolved. The rear visibility without the backup camera is not very good and is unsafe to back out of parking spaces with limited visibility. | Crash: No Fire: No | Unknown |
| Oct 2025 | VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE | On October 04/2025 The vehicle was parked and stationary when it suddenly accelerated forward on its own. The brakes were completely unresponsive. I had a passenger in the front seat, and both she and I are certain that I was pressing the brake, but the car did not slow down at all. Within a few seconds, the vehicle gained speed, and I lost control. There was no space to maneuver, and I could do nothing but brace myself against the seat and watch my rear passengers. The vehicle continued forward and crashed into a tree directly in front, causing damage to the right side of the bumper, and a large rock in front also received the impact. The airbags did not deploy. The two rear passengers struck their heads during the impact and sustained bumps, and my dog was also affected in the collision.This accident occurred despite the car having a recent annual inspection and software update. The sudden acceleration is not the only issue I have experienced with this vehicle. I have had additional safety concerns. The doors would lock, unlock and open by themselves while driving on the freeway. On May 2024, my dog was trapped inside when the doors locked automatically with my keys inside the car. I had to ask a police official in my neighborhood for a phone to call roadside assistance, and it took several hours to get my dog out of the vehicle. | Crash: Yes Fire: No Towed | Unknown |
| Oct 2025 | STRUCTURE | The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Oct 2025 | ELECTRICAL SYSTEM | Car cannot connect to internet so many functions are failing. Safety issue is the Emergency Response is non functional so in an accident cannot call emergency responders. Warranty service for this issue is refused, VW will not replace inoperative modules. Many other non-safety issue are effective including recognizing key for using car, GPS, etc. | Crash: No Fire: No | Unknown |