Complaint volume
109 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Volkswagen Atlas Complaints
109 consumer-submitted complaints on record for the 2023 Volkswagen Atlas, grouped by component category.
109 Total complaints
4 Crash reports
0 Fire reports
5 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are air bags, engine, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 4 crash reports, 0 fire reports, 5 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 9 complaints, with an average reported failure mileage of 38,247 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to air bags, engine, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Volkswagen Atlas?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Volkswagen Atlas
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Volkswagen Atlas complaints?
4 Crash
0 Fire
5 Injury
0 Fatality
5 Towed
4 Medical attention
What are the most common 2023 Volkswagen Atlas complaint categories?
AIR BAGS 19
ENGINE 13
UNKNOWN OR OTHER 13
ELECTRICAL SYSTEM 8
SERVICE BRAKES 7
EXTERIOR LIGHTING 5
FORWARD COLLISION AVOIDANCE 5
ELECTRICAL SYSTEM,ENGINE 4
POWER TRAIN 3
ENGINE,FUEL/PROPULSION SYSTEM 2
109 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| May 2024 | STEERING,ELECTRICAL SYSTEM,ENGINE | On a few occasions, even with the Start/Stop function disabled, the vehicle has completely shut off with no warning. It must be put it in park and restarted. Once it even turned off while reversing out of driveway and the steering wheel locked. | Crash: No Fire: No | Unknown |
| May 2024 | ENGINE | The car stalls while driving. The vehicle will just shut off while trying to back up, pull into parking lots, pull away at traffic lights, and trying to turn into a roadway. It has done this dozens of times. Volkswagon has replaced the eval canister numerous times, as well as other parts. It still constantly stalls while actively driving it on the road. It is extremely unsafe. The evap canister is the known issue, but it continues to break and the stalling issue continues. | Crash: No Fire: No | Unknown |
| May 2024 | ENGINE | The engine completely stalls while driving. It has happened many many times at various speeds and as well as in stop n go traffic. It’s happened on main highways like I-95. No check engine light or any other alerts appear. The screen says put car in “P” (park) and manually start engine. I’ve taken my car to the dealership to report the issue at my 20k miles service. They looked over the car and decided it must be the battery and replaced it. On my way home it stalled again and two more times throughout my day. I called the service department manager to tell her it’s still happening and how stressful and dangerous this is. She has asked for me to leave my car with them to try to figure out the issue. They are however well aware that’s is an issue with their vehicles. I’ve personally spoken to others who have the same vehicle having the same exact issue. These vehicles need to be recalled as soon as possible before someone gets into an accident. | Crash: No Fire: No | Unknown |
| May 2024 | SERVICE BRAKES | This is my second Volkswagen Atlas, that has the same issues of breaks making loud squealing noise when I hit the brakes. Volkswagen changed the brakes on my 2022 Atlas, then allowed me to trade it in for a 2023 Atlas. I been having the same problem with the brakes and all the dealers says is' ( Volkswagen is aware of the brake problem and working on a solution)., however it has been a ongoing issue for over a year. Just today in Walmart parking lot located at [XXX] , I hit brakes and the brakes squeal loud, this is not just an issue because of the noise, this is a safety issue. Now the dealer is telling me the brakes are only under warranty for 24,000 miles and my car has 34,000 miles, leaving me having to try to find out what to do on my own. My car note is $914.10, I love Volkswagen, but I will never buy another one. Imagine paying $914.10 per month for a vehicle that has a safety issue and the dealer has been working on a solution for over 2 years. The break lights doesn't come on, so the dealer stated it is only a annoying sound not a safety issue, I believed these vehicles need a examination or please examine mines, because if your brakes squeals, something is wrong with the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Apr 2024 | FORWARD COLLISION AVOIDANCE | Driving down 4 lane state highway adaptive cruise on. Car in front of us pulled into left turn lane, was no longer in front of us. Dash lit up emergency notification and slammed us on breaks. Reported to VW told “likely a sensor issue tech just not there yet”. Happened again on state hwy. traveling at 65 mph. NO cars on hwy with us emergent message on dash and slammed on breaks. Recently happened when pulling off from stop light through 4 lanes of traffic. I was first car going between 5-8 mph. Dash lit up with emergency notification. Immediately braked and engine turned off. Car had already been taken into dealer for other electrical issues with infotainment and consistently told nothing wrong. Last time taken in for infotainment reported the braking issue. That is when they made statement about sensors. This could cause terrible car accident especially traveling at high speed or stopping in intersection where could be hit from behind or hit by oncoming traffic. Taken to VW multiple times. No problems ever identified. Only changes infotainment system AFTER I brought video evidence of what was happening. Cannot provide them with evidence of this occurrence. Last time take. In had no loaner available car was not left and evaluated bc of disagreement with service. | Crash: No Fire: No | Unknown |
| Apr 2024 | ELECTRICAL SYSTEM | On 04/24/2024 around 10:30pm I was driving on the expressway and all of a sudden the sound system was extremely loud it sounded like gunshots inside the car. I turned off the radio and it kept going. Luckily I was able to stop on the side of the road with my son in all this traffic. I turned off my vehicle but the noise kept going. My ears hurt for 2 days. Now I'm scared to drive my vehicle because if it happens again I'm scared I might have an accident since I suffer from anxiety. I already made an appointment with Volkswagen but its not until 4 weeks. Till 5/15/2024. | Crash: No Fire: No | Unknown |
| Apr 2024 | Carry Handle, Shell, Base,Chest Clip, Buckle, Harness,Other/I am not sure | Booster seat in high back mode has a seatbelt threader that causes the seatbelt to lock inappropriately trapping the child in the seat and/or rendering the seatbelt dysfunctional for use. The seatbelt positioner on the carseat and overall design impede proper use of the vehicle's seatbelt. This happens both when child is in the seat or out of the seat, leading to difficulties either getting the child IN and OUT of the seat, which in an emergency where extraction is necessary would be a safety concern. Routinely, the booster seat had to be taken out entirely in order to get the seatbelt to unlock and restore its functionality, all of which limits the safe efficacious use of the booster. Whether installed by latch or just resting on the seat (both of which are manufacturer recommended methods for installation) this issue of design impeding vehicle seatbelt function occurs. Further, either in full-back mode or when the back of the booster is removed, the arm rest design impedes easy access to the car's seat belt apparatus making it difficult to click the belt in. I also found this issue was mentioned in this third party review of the Oobr seat: [XXX] . I contacted the manufacturer and was offered no recourse. Short of having video of when the belt is locked with child in place, I took photos showing the belt threader and how arm rest impede buckle. The belt positioner is causing the problem because it creates tension that causes the car's seat belt to lock rendering the seat impossible or very difficult and finicky to use with a seatbelt. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Apr 2024 | ENGINE | Driving 45 mph on the highway, the vehicle suddenly loses power and shuts off. Dash instructed me to place the car in park and start the vehicle manually. This has happened 4+ times in the last two months. Volkswagen dealer states that no codes are showing and they are unable to fix it. This is extremely dangerous!! | Crash: No Fire: No | Unknown |
| Apr 2024 | UNKNOWN OR OTHER | I have been experiencing problems with my car's navigation system where the system shows the wrong location of the car. It does not matter if I used the car's navigation system or Apple Maps via CarPlay, the location on the map is often wrong. This could easily be a safety issue especially when using the navigation system in an unfamiliar area. This issue seems to be widespread across different model years for the Atlas. | Crash: No Fire: No | Unknown |
| Mar 2024 | ELECTRICAL SYSTEM,ENGINE | Car stalled when stopped in drive. Car has auto start stop but did not restart when pressing gas pedal from break. Car had to be manually restarted. This is hazardous to myself and other drivers if I cannot start after stopping at a light, stop sign or in traffic. Problem is intermittent and occurs unpredictably. Car was recently purchased and inspected before purchase but not since. No warning lamps/message but message did appear to restart car manually due to the stall | Crash: No Fire: No | Unknown |
| Feb 2024 | FUEL/PROPULSION SYSTEM,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE | (part 2) vehicle service records available upon request. The only problem confirmed by the dealership is infotainment system issues on multiple occasions. All aforementioned issues in complaint 1 are legitimate safety issues. If a vehicle is in motion, or needs to be in motion on a public road/highway/crossing railroad & transit tracks, etc. and shuts down, sputters, or lunges, it could be fatal for not only myself and occupants of my vehicle, but could be a danger to others on the road or walkways as well. Further scenarios noted, but not limited to the following: 07/10/23, vehicle lunged forward as if I hit the gas while my foot was firmly pressed on the brake, while waiting to turn onto a busy state road. This is a huge safety issue. I could have rear-ended someone if they were in front of me, or hit into oncoming traffic if anyone was passing by at that moment. 6/25/23, while driving my VW dealership loaner vehicle, a '23 Atlas, engine jumped as if the gas peddle was pressed while at a complete stop in city-setting traffic and moved forward. I reported both incidents to VW dealership. I was told the F5 module was to blame for most issues, due to them being "COVID" era computer chips, and once they became available they would replace. 07/31/23, I was told a new module would not help, that instead a software update to the infotainment system should fix any problems, and the update was performed. To date, three software updates have been performed on this vehicle, including a new F1 module on 10/6/23. All problems still randomly persist, without rhyme or reason. These are not the only problems with this vehicle, per guidelines, I am keeping to immediate safety issues. 09/03/23 VW engaged brakes while backing up onto a brand new driveway with no vehicles, plants, people around. Back-up assist will not shut down while towing cargo carrier unless aftermarket part is purchased, making the vehicle brake as if avoiding crash and jarring occupants. | Crash: No Fire: No | Unknown |
| Feb 2024 | ELECTRICAL SYSTEM,ENGINE,BACK OVER PREVENTION | The start/stop system will activate and shut the vehicle down totally (at random times), even when in drive, and at times prematurely before even coming to a complete stop. When you move the steering wheel or take your foot off of the brake, the vehicle should automatically start back up, but the vehicle totally shuts off, asking: "Did you forget anything? Everyone out of the vehicle?" [XXX], first occurrence of this completely shutting down in the city of Pittsburgh, PA, on a busy bridge after the vehicle was idling for about 45-60 seconds in traffic. I hadn't experienced this problem in any vehicle before, so it took quick thinking to figure out that I had to put the vehicle back into park before it would start back up. If I had to move quickly, I was not able to do so. [XXX] while pulling out from a stop, nothing in front of us at all, the vehicle started to shut down while pressing the gas and at the same time the front collision system was beeping even though there was nothing at all in front of us. [XXX] infotainment screen blacked out for the VW technician while it was in for service due to multiple issues. The reason I am stating that in this complaint: multiple VW technicians and service personnel have stated that the infotainment system is the brain for the vehicle, if it is acting up, can cause problems with almost anything in the vehicle. [XXX], in the middle of a quick 3-point turn at the end of my street, the engine shut down totally while shifting from drive to reverse, asked if I forgot anything/anyone in the backseat, then, when shifting to park (to start the vehicle back up a.s.a.p.), it started itself back up without me touching the start/stop ignition button. [XXX] while accelerating up a hill in Pittsburgh, the vehicle started sputtering as if it was stalling out, engine misfiring. [XXX] vehicle in drive, stopped for approx. 20 seconds, again shut completely down, shift to P to restart. (con't) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Dec 2023 | UNKNOWN OR OTHER | The radio will occasionally blast this really loud sound that sounds similar to a helicopter. The only way that I have found to stop it is to pull-over, turn-off the car, and wait for the radio to timeout (the radio will stay on for a period after the ignition is turned-off). From my online research (there are others with this same issue, and it appears to be related to the Fender sound system), the issue appears to be the main amplifier, but dealer has not been able to confirm this. This issue could potentially be dangerous as the sound is very loud and could possible scare someone into having an accident. | Crash: No Fire: No | Unknown |
| Dec 2023 | SERVICE BRAKES | The vehicle only has 15K miles and the breaks are already producing a grinding sound. Brought it back to the dealership and they said that the pads and rotors are measuring correct and that it was the humidity. No vehicle that we have ever experiences has had grinding, so new and blamed weather. They are stating that the pads and rotors are made up of higher iron and corrosion is happening quicker. This is unacceptable and put extra wear on the vehicle breaking components ultimately putting breaking at risk. | Crash: No Fire: No | Unknown |
| Nov 2023 | ELECTRICAL SYSTEM,SERVICE BRAKES | The car engine shuts off several times a day, all the dash lights comes on and say that I am driving with the emergency transmission mode. The break is making a noise like metal against metal. My wife and kids are in risk because this is happening in the middle of a busy California freeway. I set up 2 service appointments that takes almost a month to find availability and when you finally find, they need the car for at least a week for testing, but cant provide a car loaner. no warnings before the engine stops. | Crash: No Fire: No | Unknown |
| Nov 2023 | SERVICE BRAKES | What component or system failed or malfunctioned, and is it available for inspection upon request? YES How was your safety or the safety of others put at risk? NO Has the problem been reproduced or confirmed by a dealer or independent service center? NO Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?YES. They cannot reproduce as they test drive the vehicle upon arrival and it something that happens when the car has been sitting. | Crash: No Fire: No | Unknown |
| Oct 2023 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING | The design of the tilt and telescope steering column allows for an adjustment position that will cause the turn signal stalk to bind against the instrument panel trim with the steering wheel adjusted up and forward. This prohibits proper use of the turn signal and headlight dimmer functions. A clear design defect | Crash: No Fire: No | Unknown |
| Sep 2023 | ENGINE | Engine unexpectedly stalls at low speed requiring a full restart. Happened one time to me less than 2 months after purchasing the vehicle brand new. Many others reported the same issue with this model and for them often times the issue persisted after dealer repairs (carbon canister replacement, etc). This is a very serious safety issue since a vehicle stalling unexpectedly in the middle of traffic can throw off the driver or other drivers on the road resulting in a collision. Some reports cite 2021 models and it is concerning the manufacturer did not address the problem going back 2-3 years. | Crash: No Fire: No | Unknown |
| Sep 2023 | STEERING | I was making a right turn, I pressed the gas and turned my wheel right to make the turn and the steering wheel then locked and I couldn’t straighten it out and ended up driving over the sidewalk and crashing into a building. My car was totaled and I went to the hospital due to airbag burns. My insurance picked up the car and it is available to be inspected. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | Unknown |
| Sep 2023 | ELECTRICAL SYSTEM | The contact owns a 2023 Volkswagen Atlas. The contact stated while driving 35 MPH, the instrument panel went black. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the radio/Navigation system head unit needed to be replaced. The radio/Navigation system head unit was replaced; however, two weeks later the failure recurred. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was approximately 1,834. | Crash: No Fire: No | 1,834 |
| Sep 2023 | UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE | The first incident that occurred is that my car came to a complete stop while I was backing out of a driveway. I did not move at all while I pressed the accelerator (tried this while in drive and reverse), but my car stayed on. No lights or warning signals came up. Turned car off and on again, and I was able to drive away with no issues. Exactly 1 week later, I was trying to cross a 4-way intersection - all stop signs. When it was my turn to go, I took my foot off the brake, but my car did not move. The only warning/message that came up was to manually start my car. I was unable to start my car again, and it felt like the brakes locked up. I couldn't press them down all the way. After about 5 minutes, I was able to start my car and move it off to the side of the road. It was 8 PM and I was 1 hour away from home with my infant in the back seat. My car was towed to the nearest dealership the next morning. I am being told there are 3 known recurrent issues with the Atlas model since 2017, but Volkswagen will not change any parts until a fault is picked up by the computer. The dealership has not picked up any faults, and I am told I will probably have to bring my car back 3-4 more times before anything will be done. I now have to drive my car knowing it will most likely shut off again at any time, and I have my infant with me 99% of the time. I am scared for our lives. | Crash: No Fire: No | Unknown |
| Aug 2023 | UNKNOWN OR OTHER | The rear door on the SUV has opened spontaneously while parked on two occasions. The car has been owned by me for just 3 months and has 3577 miles on it currently. Within 2 days of taking delivery (129 miles) the care needed reprogramming. I noted a warning light and error message with auto start / stop 2 days ago. The dealer has not been able to reproduce this intermittent problem. | Crash: No Fire: No | Unknown |
| Jul 2023 | SERVICE BRAKES | When the vehicle is wet (after car wash or when it rains), the breaks start screeching and the breaking jerks suddenly. It’s a terrible sound and terrible feeling because it’s unexpected and abnormal | Crash: No Fire: No | Unknown |
| Jul 2023 | AIR BAGS | The contact owns a 2023 Volkswagen Atlas. The contact stated that his wife placed a cushion on the front passenger’s seat and the occupant detection system failed to recognize that a passenger was seated in the seat, causing the air bag to turn off. The vehicle was taken to the dealer who stated that the front passenger’s side air bag senor had not recognized that there was a cushion underneath the seat. The contact was advised not to place the cushion on the seat. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 544. | Crash: No Fire: No | 544 |
| Jul 2023 | VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM | I'm emailing due to issues with my 2023 Cross Sport I purchased. It's a dire situation, as I had issues with my 2021 Cross Sport and VW ended up repurchasing the vehicle from me due a number of safety concerns. During my search for a new vehicle, I could not find anything that I liked so I ended up contacting Hawk VW in Joliet, IL to ask about the new 2023 Cross Sport and asked if they were aware of any issues and they said no. I purchased a 2023 Cross Sport on September 28, 2022 in hopes that I would have a more pleasant experience. This is a decision that would come back to haunt me. I contacted my salesman on October 12th to let him know that the car wasn't driving well. I told him there seemed to be a kind of jerk or stall while I was driving. He told me that "the Cross Sport and all VW's do have an assist feature where if you suddenly press the gas the car will try to react that is were the sudden acceleration will occur." I told him it wasn't a sudden acceleration...it was more like a jerk and hard to explain. This would happen while I was driving. I kept driving and it would still happen, but I just went along with him saying it was the assist feature. On May 23rd, I emailed him to let him know that my car had off twice in a week with a message saying manually start engine. I took it in on June 5th and was told it was the fuel pump and fuel pump sensor. On June 13th I let them know it cut off again. I took it in on July 5th and was told it was the EVAP canister. Now today, July 10th, they are saying they will replace the fuel tank as well and the part should be in Wednesday. I feel as if VW is definitely aware of these safety issues, as there's a VW forum out there and a lot of owners are having the same issues. Something needs to be done before someone gets hurt, or worse. I pray that doesn't happen but this is truly ridiculous and frustrating at this point. | Crash: No Fire: No | Unknown |