Complaint volume
116 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Volkswagen Atlas Complaints
116 consumer-submitted complaints on record for the 2023 Volkswagen Atlas, grouped by component category.
116 Total complaints
4 Crash reports
0 Fire reports
5 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are engine, air bags, electrical system. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 4 crash reports, 0 fire reports, 5 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 10 complaints, with an average reported failure mileage of 39,622 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to engine, air bags, electrical system?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Volkswagen Atlas?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Volkswagen Atlas
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Volkswagen Atlas complaints?
4 Crash
0 Fire
5 Injury
0 Fatality
6 Towed
4 Medical attention
What are the most common 2023 Volkswagen Atlas complaint categories?
ENGINE 22
AIR BAGS 20
ELECTRICAL SYSTEM 14
UNKNOWN OR OTHER 13
EXTERIOR LIGHTING 10
SERVICE BRAKES 10
FUEL/PROPULSION SYSTEM 6
FORWARD COLLISION AVOIDANCE 3
POWER TRAIN 3
FORWARD COLLISION AVOIDANCE: WARNINGS 2
116 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jan 2025 | UNKNOWN OR OTHER | Infotainment center is freezing. Just purchased the car 2 weeks ago. Have read NUMEROUS complaints on this issue. VW needs to get a fix/recall. This can potentially be a danger!!! Advice is to report to NHTSA!!! | Crash: No Fire: No | Unknown |
| Jan 2025 | ELECTRICAL SYSTEM | While driving the main instrument panel turned off for about 10 seconds and restarted with default values, loat ability to see my speed and other vehicle information. This is not the radio I am talking about the main instrument that has speedometer tachometer fuel and temp gauges The car did seem to be runing while this happened | Crash: No Fire: No | Unknown |
| Dec 2024 | ENGINE | Vehicle engine shuts off automatically when in ideal or in parking mode. | Crash: No Fire: No | Unknown |
| Dec 2024 | AIR BAGS | The contact owns a 2023 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Dec 2024 | AIR BAGS | The contact owned a 2023 Volkswagen Atlas. The contact stated while driving at 35 MPH, a vehicle was coming towards her in the opposite direction making a left turn, and she collided with another vehicle on its front passenger side. No air bags were deployed. The vehicle was towed to an independent mechanic where it was then towed by her insurance company. The vehicle was deemed a total loss. The contact stated that she sustained injuries on her neck and back. The contact's daughter who was the front passenger sustained injuries on her neck, back, and left leg. Both have received medical attention vis doctors. The contact received NHTSA Campaign Number: 24V464000 (Air Bags) however the vehicle had already been deemed totaled. A police report was filed. The manufacturer was not notified of the failure. The failure mileage was unknown. | Crash: Yes Fire: No Injuries: 2 Towed Medical attention | Unknown |
| Dec 2024 | AIR BAGS | The contact owns a 2023 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Nov 2024 | AIR BAGS | The contact owns a 2023 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |
| Nov 2024 | FORWARD COLLISION AVOIDANCE | The front left collision warning alarm goes off when apply brakes (a turn, stop sign/light, parking spot as examples) even though there is nothing in the proximity that would trigger a warning. | Crash: No Fire: No | Unknown |
| Nov 2024 | UNKNOWN OR OTHER | Can be at a stop light and the vehicle will cut off while in drive and will have to put back in park to restart the vehicle. No codes or lights on the dash. Have also gone from drive to reverse and attempt to back up and the car will cut off have to place in park and restart. I have cut off auto start/stop and had the vehicle cut off and auto start/stop activated on dash but button is off and had to place in park and restart. | Crash: No Fire: No | Unknown |
| Nov 2024 | AIR BAGS | The contact owns a 2023 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |
| Oct 2024 | ENGINE | Vehicle stalls when at very slow speeds which requires you to put the vehicle in park and restart. This has happened over 15 times and last time was 10/29/24. | Crash: No Fire: No | Unknown |
| Oct 2024 | FUEL/PROPULSION SYSTEM | I bought my car about 5 months ago. 3 weeks ago while merging onto the beltway, MY CAR SHUT OFF. I took it to the dealership and they kept it 9 days. They did absolutely NOTHING. I contacted corporate they are doing NOTHING. this has happened twice. It's an intermittent issue and all VW has to say is that "since there is no fault code and they cannot duplicate the issue" there's nothing they can do. Online I've found several others with the same issue. I sent screenshots and links to YouTube videos of several others with the SAME issue and they still do not care. I told them what other dealers did to fix this safety issue and they won't do anything, even though the car is under warranty. They told me the car is fine even though I was nearly in a 4 car accident. This is a MAJOR safety issue in VW cars. My car note is $950 and I don't feel safe driving my car. | Crash: No Fire: No | Unknown |
| Oct 2024 | ELECTRICAL SYSTEM | There have been issues with my control panel/radio multiple times since purchasing this vehicle May 2023. At least twice, the control panel went black while I was driving, or backing, and would only reset after placing car in park and turning car off and back on. The issue was reported to dealer who said they couldn't recreate it and the system was up to date, so no help/fix. These occurred before the 10k mile service at dealership. A different time, the radio went silent and the control panel froze. The functionality only returned after doing a "hard reset" , as suggested in an online forum. Turning the vehicle on and off did not help. There was at least one other instance when the sound and functionality of the radio/media options completed shut off for several minutes before resetting itself while I was driving and unable to pull over to turn the vehicle on/off. | Crash: No Fire: No | Unknown |
| Oct 2024 | ENGINE | This car has been in the shop on 6 different occasions and has yet to have anything properly repaired. It has brake/rotor issues since about 15,000 miles. It has a really bad oil leak that it has been in twice for now. | Crash: No Fire: No | Unknown |
| Oct 2024 | AIR BAGS | This is a continuous issue that has been pending for over one year. | Crash: No Fire: No | Unknown |
| Sep 2024 | AIR BAGS | PODS recall on vehicle. No fix available and dealership is not helping me with this issue. | Crash: No Fire: No | Unknown |
| Sep 2024 | AIR BAGS | The contact owns a 2023 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |
| Sep 2024 | AIR BAGS | Recall opened in June still no fix. How long does the manufacturer have to come up with a solution? | Crash: No Fire: No | Unknown |
| Aug 2024 | AIR BAGS | The contact owned a 2023 Volkswagen Atlas. The contact stated that the air bag warning light was illuminated temporarily. Additionally, the contact stated while driving 35 MPH, the automatic emergency braking system engaged, causing the vehicle to decelerate intermittently. The contact stated that while attempting to deactivate the forward collision avoidance system, the contact got distracted, causing the front passenger's side of the vehicle to crash into a utility pole. The contact caused the front driver's side air bag delayed to deploy and he hit his face against the steering wheel. Additionally, the contact stated that the driver's side curtains air bags were delayed deployed. The contact stated that the curtain air bags deployed while he was exiting the vehicle through the front driver's side door and hit his head. The contact stated that the Volkswagen Safe and Secure plan failed to notify emergency services of the collision. The contact's iPhone notified the emergency services. The ambulance transported the contact to the hospital, where the contact underwent a CT scan and an eyelid contrast. The contact was informed that he had sustained a neck T-2 bone fracture and broken fifth and sixth ribs. A police report was filed, but the contact did not have the police report information available. The vehicle was towed and totaled. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000. The VIN was not available | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 20,000 |
| Aug 2024 | AIR BAGS | The contact owns a 2023 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not unavailable. | Crash: No Fire: No | Unknown |
| Aug 2024 | AIR BAGS | PODS airbag sensor has been recalled since 6/19/2024 without remedy. Sensor is not detecting passenger and will not deploy in the instance of a vehicle accident. Being advised to not ride in the passenger seat of family vehicle. | Crash: No Fire: No | Unknown |
| Aug 2024 | AIR BAGS,SEATS | There is no solution for this recall. This is our family vehicle. We need the front passenger seat. | Crash: No Fire: No | Unknown |
| Aug 2024 | AIR BAGS | The contact owns a 2023 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags) and would like to be removed from the recall distribution list. The local dealer and manufacturer were not contacted. | Crash: No Fire: No | Unknown |
| Aug 2024 | UNKNOWN OR OTHER | Go the car to drive and closed the car door and the entire back windshield shattered without warning. I literally closed the door and got ready to start the car when it shattered completely. | Crash: No Fire: No | Unknown |
| Aug 2024 | POWER TRAIN | Car stalls in reverse and random stalls driving at low speeds. They deemed carbon canister and N80 Valve. Replaced twice and only at 41k miles. | Crash: No Fire: No | Unknown |