Complaint volume
164 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Toyota Highlander Complaints
164 consumer-submitted complaints on record for the 2023 Toyota Highlander, grouped by component category.
164 Total complaints
11 Crash reports
0 Fire reports
10 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are unknown or other, structure, seats. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 11 crash reports, 0 fire reports, 10 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 18 complaints, with an average reported failure mileage of 58,486 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to unknown or other, structure, seats?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Toyota Highlander?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Toyota Highlander
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Toyota Highlander complaints?
11 Crash
0 Fire
10 Injury
0 Fatality
9 Towed
10 Medical attention
What are the most common 2023 Toyota Highlander complaint categories?
UNKNOWN OR OTHER 29
STRUCTURE 25
SEATS 10
SERVICE BRAKES 10
ENGINE 8
AIR BAGS 6
ELECTRICAL SYSTEM 6
POWER TRAIN 5
TIRES 5
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM 4
164 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| May 2024 | STRUCTURE | The contact owns a 2023 Toyota Highlander. The contact stated while driving 5 MPH and hitting concrete, the lower front bumper cover mounting tabs detached and created holes on the lower front bumper. The vehicle was taken to the dealer, where the parts were ordered; however, the dealer declined to repair the vehicle because they were not an auto body shop. The vehicle was then taken to an independent mechanic, where the lower front bumper and mounting tabs were replaced. The vehicle was repaired. The contact later received notification of NHTSA Campaign Number: 23V720000 (Structure), which he related to the failure. The manufacturer was contacted for reimbursement and advised the contact to fax the required documents. The contact stated that the documents were faxed; however, the manufacturer informed the contact that reimbursement could only be provided once the recall remedy was available. The failure mileage was approximately 1,500. | Crash: No Fire: No | 1,500 |
| May 2024 | STRUCTURE | The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |
| May 2024 | UNKNOWN OR OTHER,LANE DEPARTURE,BACK OVER PREVENTION | The warning lights go on for no apparent reason. Dash instrumen just disappear for no apparent reason and then reappear randomly. Such as compass disappearing and reappearing throughout the drive at long stretches at a time. The forward and rear collision warning system just come on when nothing is close to vehicle. The blind spot monitoring system doesn’t always show up on right side of vehicle. Doesn’t matter speed or road conditions. It randomly happens throughout our regular commute and not. The warning buzzer goes off but doesn’t say what is the problem. Went off for over half an hour even when car was stopped and car turned off. Dealership not able to figure out why. Said to bring it in while doing it. By time I get there it’s done. I live 1/2 hour away. They drive it and say blind spot working like supposed to. I showed them videos of how it’s not working and they tell me it’s fine. Yet even a semi truck didn’t show up in blind spot or a UPS truck. They say unless it throws a code every thing is fine. Yet I’ve had clear roads, no rain no traffic nothing and had my collision warning lights and sounds go off and not stop for up to 5-10 minutes. | Crash: No Fire: No | Unknown |
| May 2024 | UNKNOWN OR OTHER | Still they have yet to come up with a fix to the problem they sent out for their safety recall. 23TA12 (Interim notice 23TB12) Certain model years 2020-2023 Highlander-Highlander HV-Front Lower Bumper Cover Assembly May Detach While Driving. This is something that has caused severe damage to vehicles lowering the value of their vehicles and causing harm to passengers and pedestrians at times. This is something that they should have done by now. This is a cause for concern and extreme anxiety every time I drive my car and I already deal with anxiety issue as does my husband. | Crash: No Fire: No | Unknown |
| May 2024 | VISIBILITY | Noticed side view mirrors vibrate at speeds above 25 mph and on highway speeds. Driver side mirror has much noticeable vibration when looking at it to make lane changes. Vibration makes it hard to focus and view other vehicles on the road and possibly a safety concern. When taken to dealership, technician could not duplicate the concern and did not found mirror to be loose. I also noticed that tapping from inside the front driver or passenger door creates similar vibration of side mirrors. Both side mirror assemblies need more structural strengthening due to it’s position on the door panel which is prone to vibrations from road and transmits it to the side mirror assemblies. This is a design defect that needs to be addressed. | Crash: No Fire: No | Unknown |
| May 2024 | AIR BAGS,LANE DEPARTURE | I was in an accident on [XXX] on [XXX] in Elizabeth, Indiana in front of the casino. They changed a two lane road into a one lane road by using mobile traffic lights. As I tried to brake, the car sped up and the car auto corrected in the lane on the left when I tried to avoid the impact by going right. When I crashed into the other vehicle, my air bags did not deploy. I hurt my back, neck, and chest(from the seatbelt/impact). I had no choice or option to avoid impact. On my left was oncoming traffic. To my right was the River. In the front of me, was the other car. I wore my seatbelt until the 911 operator told me to get out of the car to check on the other driver who said he was fine. The vehicle is a total loss. My Insurance Company, USAA, is in the process of giving me a settlement. I released the car to them. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | Unknown |
| Apr 2024 | STRUCTURE | Notice something hanging when looking at the vehicle from the front took vehicle into Toyota dealership for inspection. Informed at that time there was an open recall on the vehicle was told by service director no remedy available to bring vehicle back in once remedy available. Explained there was visible damage to the vehicle. Vehicle in their possession since November 2023 no updated information on remedy available. Have had 3 loaner vehicles some do some don’t accommodate needs and family size. This is my primary vehicle for work as I travel 100% of the time for my job is financially inconvenient. Informed I will be responsible for rental vehicle if loaners become unavailable. Purchased the car new January 2024. Recall listed below. 10/26/2023 Manufacturer Safety recall issued NHTSA: #23V720 Recall: #23TB12 SAFETY RECALL 23TA12 (INTERIM NOTICE 23TB12) - CERTAIN MODEL YEAR 2020- 2023 HIGHLANDER AND HIGHLANDER HV- FRONT LOWER BUMPER COVER ASSEMBLY MAY DETACH WHILE DRIVING Status: Remedy Not Available | Crash: No Fire: No | Unknown |
| Apr 2024 | UNKNOWN OR OTHER | I am on CarPlay Maps following direction and suddenly a pop up come up on the screen advertising the Toyota Driver experience connect subscription or asking me to reset the Toyota apps pin. In order to come back to the maps, I need to take my eyes off the road to click a couple of times to CarPlay. This is dangerous as it happens every 5 to 10 minutes. | Crash: No Fire: No | Unknown |
| Apr 2024 | STEERING | The contact owns a 2023 Toyota Highlander. The contact stated while driving at an undisclosed speed, the steering wheel was excessively difficult to steer. The power steering malfunction and pre-collision warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed with power steering and rack and pinion failure. The contact was informed that the power steering rack and pinion needed to be replaced. The vehicle was not repaired. The parts were ordered to complete the repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,050. | Crash: No Fire: No | 49,050 |
| Mar 2024 | STRUCTURE | The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |
| Mar 2024 | STEERING,STRUCTURE,WHEELS | The fact that the dealership was able to sell this car with a recall on is crazy, yes I have blame for not looking as well but now we are having issues with the front bumper hitting the tires when you turn and making a grinding noise. We were told that there’s nothing they could do as of yet but as I see this recall has been open for a while now? This is a big concern to us what if they don’t find anything wrong or so they say and something happens? They need to speed up the process to find a solutions loosing a front bumper while your on the highway is a big risk. | Crash: No Fire: No | Unknown |
| Mar 2024 | STRUCTURE | Recall has been out for 6 months still no remedy. Manufacturer Recall Number 23TB12 NHTSA Recall Number 23V720 Can't sell vehicle with open recall, and need to sell. | Crash: No Fire: No | Unknown |
| Mar 2024 | UNKNOWN OR OTHER,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE | The right side blind spot warning does not always show a vehicle is in blind spot. The forward collision will alert will start and keep beeping for up to 3 minutes when nothing is in the area. I pulled into driveway and the vehicle started to beep a warning but no warning message showed up on dash. It continued for 30 minutes even after I turned off car. Then started it and drove it a mile and parked it again. I get on the overhead view a generalized warring. But doesn’t say what it is then goes away. This has happened a couple of times when driving. All doors shut, all seat belts locked if someone is in seat, it starts after driving for some time. No apparent reason it starts and stops but is a hazard if trying to drive and figure out why it’s beeping like something is wrong. I also have paint chipping off back bumper on the top for no apparent reason. The back liftgate doesn’t always close even when nothing is in the way. It doesn’t always open when you push the button the first time. The crossbars for luggage installed by Toyota does not keep end cap on on drivers side front and I had to pay to get new ones. The problem is the rail does not hold the cap tight. | Crash: No Fire: No | Unknown |
| Mar 2024 | STRUCTURE | The contact owns a 2023 Toyota Highlander. The contact stated that while the vehicle was parked, unattended an unknown vehicle crashed into the front bumper. A police report was not filed. There was no air bag deployment, fire, or injury. The contact attached the bumper to the vehicle. At the local dealer, where it was diagnosed that the bumper cover had detached. The vehicle was not repaired because the parts were not available. The manufacturer was not notified of the failure. The contact stated that the failure was related to NHTSA Campaign Number 23V720000 (structure). The failure mileage was approximately 8,000. | Crash: Yes Fire: No | 8,000 |
| Mar 2024 | UNKNOWN OR OTHER | The plastic bumper cover on the front of the vehicle came detached as I was driving 60mph in a construction zone. It got sucked underneath the front of the vehicle and was grinding against the front tires. There is even damage to the driver side bumper from this. I pulled over as soon as we were out of the construction zone, and we pulled the bumper out from under the car. This could have been a much bigger issue! It could have caused an accident that could have injured or killed someone. What if the bumper flew off into another vehicle and caused the driver to lost control? What if the bumper hit the tire just right and caused me to lose control and have an accident? It is my understanding that there IS a safety recall for this very issue. However, I was made known of the safety recall in OCTOBER OF 2023. It is now MARCH OF 2024, and there is still no “official” remedy available. This is unacceptable! I am told by the dealership and the manufacturer that I am just supposed to drive around without my bumper attached for an unknown amount of time until a remedy is available. I am very concerned about the safety issues at hand and I would urge that a remedy be made available for this matter immediately. | Crash: No Fire: No | Unknown |
| Feb 2024 | ENGINE | Issues with vehicle accelerating, bucking and hesitating | Crash: No Fire: No | Unknown |
| Feb 2024 | UNKNOWN OR OTHER | While driving on the freeway, the sunroof just spontaneously exploded. The hole was right on the center of the sunroof. I am suspecting the explosion is due to weak material used on the vehicle not withstanding thermal expansion. In any case, this is very dangerous and can cause accident. How many more incident to you need until you investigate this matter. Please investigate this matter, so the issue can be remediated. Thank you [XXX] By the way, Sunroof option for issue is not even an option on your list.Please put this on your radar. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Feb 2024 | LATCHES/LOCKS/LINKAGES | The contact owns a 2023 Toyota Highlander. The contact stated while driving 70 MPH, the vehicle drove over a pothole, and the driver’s side front door opened about 3-4 inches wide. There was no warning light illuminated. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 8,874. | Crash: No Fire: No | 8,874 |
| Feb 2024 | STRUCTURE | The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |
| Feb 2024 | UNKNOWN OR OTHER | I took my car for recall inspection because I want to work on Turo car rental. Dealership is denying an inspection on my car. I visited Toyota Elgin dealership. | Crash: No Fire: No | Unknown |
| Feb 2024 | UNKNOWN OR OTHER | Toyota has a software program called Drive Connect. This is built into their 2023 and 2024 vehicles. This program has a navigation system and some other features that Toyota offers for about $200 per year. Toyota gives you 12 months free when you buy a new car. When that year is up, they have a built in advertisement that pops up repeatedly and takes over the display screen. The “Experience Drive Connect” screen blocks everything on your screen including other navigation systems, phone, audio, etc. So, the driver must take their eyes off the road to touch the screen multiple times to make the ad disappear for a few minutes and then it returns a few minutes later. So, the driver has to repeat the process every 5 to 10 minutes. Obviously this is annoying, but more importantly, it is distracting and dangerous. The dealers cannot fix this because it is built into Toyota's software program. I have written to the CEO of Toyota, Tetsu Ozawa, but have not received any response. Please require Toyota to fix this because there are hundreds of driver out there driving distractedly. | Crash: No Fire: No | Unknown |
| Feb 2024 | STRUCTURE,UNKNOWN OR OTHER | Unknown | Crash: No Fire: No | Unknown |
| Jan 2024 | STRUCTURE | The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structurer) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The local dealer was not contacted. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |
| Jan 2024 | STRUCTURE | The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |
| Jan 2024 | STRUCTURE | The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. | Crash: No Fire: No | Unknown |