Complaint volume
56 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Mazda CX-5 Complaints
56 consumer-submitted complaints on record for the 2023 Mazda CX-5, grouped by component category.
56 Total complaints
8 Crash reports
0 Fire reports
4 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are exterior lighting, unknown or other, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 8 crash reports, 0 fire reports, 4 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 2 complaints, with an average reported failure mileage of 10,064 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to exterior lighting, unknown or other, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Mazda CX-5?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Mazda CX-5
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Mazda CX-5 complaints?
8 Crash
0 Fire
4 Injury
0 Fatality
7 Towed
2 Medical attention
What are the most common 2023 Mazda CX-5 complaint categories?
EXTERIOR LIGHTING 8
UNKNOWN OR OTHER 8
ENGINE 4
ELECTRICAL SYSTEM,ENGINE 2
LANE DEPARTURE 2
SERVICE BRAKES 2
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE 2
STEERING 2
VISIBILITY 2
VISIBILITY/WIPER 2
56 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jul 2023 | UNKNOWN OR OTHER | Car’s (less than a month old)rear glass shattered when shut the driver side door. No prior damage or wild temperature fluctuations. Could have been dangerous if occurred while driving or someone sitting in back seat. Wondering if there’s a defect in glass, or install. | Crash: No Fire: No | Unknown |
| Jul 2023 | SERVICE BRAKES,ENGINE | When applying the brakes car surges forward. If put in neutral engine races. Very difficult to bring to a stop with reduced braking. Multiple occurrences. Dealer states vehicle is operating within design perimeters. | Crash: No Fire: No | Unknown |
| Jun 2023 | VISIBILITY/WIPER | I was driving my new 2023 Mazda CX5 with approximately 1,300 miles in the center lane of a divided highway of the suburbs just north of New York City. I was driving with all windows closed, A/C turned on and the weather was clear, hot and sunny. Without any warning there was a loud and abrupt explosion from within the vehicle. As I looked in my rear view mirror I saw glass blowing in the wind behind me. I suddenly detected wind blowing above my head and realized my sunroof had most likely been the glass I saw behind me. I kept the sunshade closed with one hand until I could safely pull over to look. I did not suspect any road debris to have caused the breaking of the glass and my inspection did not reveal any other damage or possible outside causes. This even appeared to have been spontaneous and without warning. I feel that this incident could have been a lot worse had the sunshade been open, most likely blowing little pieces of glass into my eyes while driving at highway speeds in a center lane. I also fear that this could have been a hazard to my children passengers if they were in the back seat at the time it happened. I notified my Mazda dealership at the earliest possible moment and they asked to inspect it. After inspection, a regional service manager advised that this type of incident has been heard of but only in southern warmer states and typically on hot sunny days when the air conditioning is on inside the vehicle. Apparently the temperature difference coupled with cabin pressure and any sort of defects in the glass can make the glass explode upward. Date/time of incident 6/11/23 @ 5pm est. Date of repair by dealership: 6/15/23 | Crash: No Fire: No | Unknown |
| May 2023 | SERVICE BRAKES | Brakes are very poor, car lurches forward at stop lights and you have to stomp the brake pedal to prevent running into the car in front of you. | Crash: No Fire: No | Unknown |
| May 2023 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | The power liftgate on the 2023 Mazda CX-5 SUV closes with sufficient force that the vehicle owner's manual warns of possible serious injury or even death, and cautions the operator to be sure that people or objects are not in the way of closure. However, the actual design of the overall system permits accidental closure by way of the key fob even when the operator is out of sight of the vehicle. This effectively renders the warnings meaningless, and disregards the safety of people or objects that might be in the way. The vehicle electronics/computer system uses dual purpose switches in or on the vehicle to activate the liftgate; if closed, a press of the switch will unlock and open it, and if open, the same switch will close and lock it. The system also provides the same feature with an exposed, raised button on the key fob which can easily be accidentally pressed to activate closure. Who then assumes liability for the possible resulting tragedy? During my first month of ownership (April 2023), I have experienced the liftgate opening by accident at least twice and it obviously could have been both opened and closed numerous times by accident totally without my knowledge. In a similar fashion, I have experienced the susceptibility of the other fob switches to accidental activation; the car has been locked by accident as least once, and the horn accidentally activated at least three times when I have been inside the house while the car is out of sight in the garage and the key fob was in my pocket. I am obviously making the reasonable assumption that accidental pressure on the various fob switches is the cause for activation. The attached PDF document describes in more detail some of the hazards posed by the existing design, and possibly applies to other car makes and models | Crash: No Fire: No | Unknown |
| Jan 2023 | UNKNOWN OR OTHER | 4 month old car and brakes are rusted and rotor is warped. The car is shaky and rear right side grinder. Mechanic said it was safe to drive and that it was a “user error” for being to hard on the brakes. They said they inspected the vehicle and could not determine the “brown liquid” was. They cleaned what I assume was rust and claimed it was safe to drive again. Two weeks and three drives later it is grinding again, smelling smoky, and shaking. I feel unsafe driving the car. There were no warnings or messages when the symptoms first appeared. The car is available for inspection upon request. Although it has not directly put anyone at risk yet, I believe it is a matter of time before myself or someone else gets injured. | Crash: No Fire: No | Unknown |