Complaint volume
56 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Lexus RX Complaints
56 consumer-submitted complaints on record for the 2023 Lexus RX, grouped by component category.
56 Total complaints
5 Crash reports
0 Fire reports
4 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are unknown or other, structure, electrical system. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 5 crash reports, 0 fire reports, 4 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 8 complaints, with an average reported failure mileage of 9,963 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to unknown or other, structure, electrical system?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Lexus RX?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Lexus RX
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Lexus RX complaints?
5 Crash
0 Fire
4 Injury
0 Fatality
3 Towed
4 Medical attention
What are the most common 2023 Lexus RX complaint categories?
UNKNOWN OR OTHER 12
STRUCTURE 8
ELECTRICAL SYSTEM 6
ENGINE 5
POWER TRAIN 4
BACK OVER PREVENTION 2
LANE DEPARTURE 2
POWER TRAIN,ENGINE 2
AIR BAGS 1
AIR BAGS,FORWARD COLLISION AVOIDANCE 1
56 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jul 2023 | LANE DEPARTURE | Purchased a brand new Lexus RX 350h on April 28, 2023. Within 2-3 weeks, the vehicle started issuing alerts that parts of the ADAS were malfunctioning, and therefore the vehicle was disabling the entire ADAS. This warning would come on while driving, and even after clearing the warning, it would pop back up within seconds. Took the new car to the dealer over 4 weeks ago to have this addressed, and they still can't figure out how to replace the faulty part and reprogram the vehicle. This is a brand new car with only about 1,000 miles on it. The dealer has indicated that Lexus Corporate is seeing this issue with a bunch of their new 2023 cars, and Lexus doesn't have the new parts nor the manpower in place to address this issue. | Crash: No Fire: No | Unknown |
| Jul 2023 | UNKNOWN OR OTHER,VISIBILITY | on July 18 2023 I was sitting in my car with airconditioner on around 11.20 am in sunlake arizona suddenly i heard a big bang sound, really scared and went out checked everywhere not find anything, after sometime we drive from there to home rear passenger told some abnormal sound and something is wrong, sudden i pull over the car in a safe place check everything find out that the New RX 350 F sports rear Panoramic moon roof was completly shatterd, and the debris are falling down. how the roof glass break such a way, its so annoying and un imaginable. its a very saftey risk for the rear seat passengers exspecially for kids. why such a reputed company make such a delicate item for the outer side of the car body , please look in to the matter and take appropriate action to avoid any injuries to lexus rear side passengers. | Crash: No Fire: No | Unknown |
| Jul 2023 | UNKNOWN OR OTHER | 1) Bluetooth connectivity is repeatedly lost phone calls, listening to music, etc) during causing me to take my eyes off the road to determine problem. Bluetooth device (cell phone) has been checked but continues. Another service inspection is scheduled. 2) Problem has been reproduced & confirmed by dealer. 3) Messages appear on the display/dashboard screen beginning prior to April 11, 2023, when I started taking note Note: This occurs when vehicle is parked or moving | Crash: No Fire: No | Unknown |
| Jun 2023 | AIR BAGS | The contact owns a 2023 Lexus RX 350H. The contact stated that while driving at an unknown speed, when a vehicle on the shoulder, to the right suddenly began to cross in front of their vehicle to get to the median. This caused the contact's vehicle to T-bone the corner of their vehicle. The front passenger side fender had been damaged causing the door to no longer open. No air bags deployed. There were no injuries and no medical attention was needed. A police report was filed. The vehicle was able to be driven from the crash. The vehicle had not been taken for diagnosis or repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 26,000. | Crash: Yes Fire: No | 26,000 |
| May 2023 | STRUCTURE | My newly bought and delivered 2023 Lexus RX350 luxury trim with less than 400 miles has dash panel on the passenger side separating right where the suede trim clips with the soft touch IP panel. You can literally see the separation and sagging of the trim. | Crash: No Fire: No | Unknown |
| Apr 2023 | VISIBILITY | The contact owns a 2023 Lexus RX350. The contact stated while driving approximately 60 MPH, the sunroof suddenly fractured without impact. The vehicle was taken to the dealer who diagnosed that the sunroof needed to be replaced but the repair was not covered under warranty. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 3,000. | Crash: No Fire: No | 3,000 |