Complaint volume
56 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Lexus RX Complaints
56 consumer-submitted complaints on record for the 2023 Lexus RX, grouped by component category.
56 Total complaints
5 Crash reports
0 Fire reports
4 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are unknown or other, structure, electrical system. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 5 crash reports, 0 fire reports, 4 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 8 complaints, with an average reported failure mileage of 9,963 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to unknown or other, structure, electrical system?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Lexus RX?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Lexus RX
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Lexus RX complaints?
5 Crash
0 Fire
4 Injury
0 Fatality
3 Towed
4 Medical attention
What are the most common 2023 Lexus RX complaint categories?
UNKNOWN OR OTHER 12
STRUCTURE 8
ELECTRICAL SYSTEM 6
ENGINE 5
POWER TRAIN 4
BACK OVER PREVENTION 2
LANE DEPARTURE 2
POWER TRAIN,ENGINE 2
AIR BAGS 1
AIR BAGS,FORWARD COLLISION AVOIDANCE 1
56 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jan 2025 | UNKNOWN OR OTHER | Unintended acceleration. After complete stop at signal light behind another car electric motor was keep pushing car forward with feet on break and no feet on accelerator. Car was at complete stop and then after complete stop car started moving so press breaks more harder and car started moving up and down due to electric power pushing car forward and break system trying to stop car. Submitted dash cam video to Lexus dealership. | Crash: No Fire: No | Unknown |
| Dec 2024 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL | The contact owns a 2023 Lexus RX500H. The contact stated while depressing the brake pedal, the vehicle surged forward. There were no warning lights illuminated. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The contact stated that the failure persisted. The vehicle was taken to another dealer, Lexus of Santa Fe (6824 Cerrillos Rd, Santa Fe, NM 87507) who were unable to determine the cause of the failure. The contact stated that the failure persisted. While the contact’s wife was driving and was idling at a stop light, the vehicle lunged forward aggressively. The contact’s wife turned off the vehicle to avoid lunging forward and crashing with oncoming vehicles at the intersection. The vehicle was returned to the first dealer, Lexus of Albuquerque (4821 Pan American Fwy, Albuquerque, NM 87109) who was able to duplicate the failure and stated that the failure might be caused by a software failure. The dealer could not confirm but had assumed that the software update might prevent the failure. The vehicle had not been repaired. The dealer informed the contact that the manufacturer was made aware of the failure and might be preparing a software update to solve the issue. The manufacturer was made aware of the failure and opened a case. The failure mileage was 5,000. | Crash: No Fire: No | 5,000 |
| Oct 2024 | POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM | - Uknown: 2023 RX 500H Performance hesitates or stalls when gas is applied to accelerate. When vehicle final start moving after 2-4 seconds, engine revs really high. This is believed to be an issue in the power train and specifically Transaxle issues and ECU programming issues. More on this issue can be found on Lexus service bulletin Record ID #4807268. Yes, vehicle is available for inspection. - Yes, with the vehicle stalling out in cross traffic, it has almost caused me, my wife and child to get t-boned on multiple instances. Lexus corporate and the Lexus dealer had been made aware of this concern on multiple occasions. - No, Dealer has not been able to reproduce after multiple reviews. I do have video proof of the car doing this taken after final attempt for Lexus to review. This video has been sent to Lexus corporate and Lexus Dealer. - Vehicle has been inspected by Lexus dealership as a representative of Lexus corporate. My Dealer has looked at it multiple times and can never duplicate and will not help. I worked with Lexus directly and also were not able to help. Lexus corporate has now turned my case over to their Lemon Law department for review on 7/8/24 due to this issue and many more issues with car. I provided requested information to Lexus Corporate Lemon department on 8/12/24 and have not hear back as of 10/24/24. - Unknown: Issue occurs few time a week since purchased the car on 2/4/2023, but do not recall first experience. Issue occurs more after the car has been sitting for a while on a hot day or not drove in a few days, and will stall out mostly on a left hand turn. The issue feels like the battery is dead and the gas engine has to take over for it causing a lag. When the engine does finally take over it seems to rev really high too. After it does it once or in some cases twice at the beginning of the drive it is typically okay the rest of the drive. | Crash: No Fire: No | Unknown |
| Oct 2024 | ENGINE | I pulled onto a 4 lane divided highway and the car immediately went into limp mode, meaning the car would not go more than 1 MPH even with the gas pedal to the floor. I could NOT accelerate thus my safety was in danger, and I was almost hit by a tractor trailer truck. I pulled over to the side of road as best I could, then shut the engine off and restarted the engine. This apparently re-set some sort of engine control and then the car accelerated normally. The dealer applied an ECU update #24LC03. When I researched this update, it was stated that this was not an actual recall, I wondered how that could that be since I was nearly involved in a fatal accident, and surely there are other similar Lexus owners at the same risk . that I was. The wording of the update described exactly what happened to me. In my opinion this information is too important to shoved under the rug and not made into an actual recall. A life could be saved. Thank you for looking into this. | Crash: No Fire: No | Unknown |
| Sep 2024 | POWER TRAIN,ENGINE | When driving, the car engine will randomly accelerate or race. The car does not physically go faster, but the engine revs at a high speed which is very scary. It will continue to accelerate while your foot is off the gas until you either press back down the gas pedal or come to a full stop. The car engine revs extremely loud making the driver feel like the car is going to keep going. I have had the car for 15 months and it continues to get WORSE. I have taken the car 3 times to the Lexus in Freehold NJ when I first bought it to fix this issue. They were able to replicate it in my car but said the tests came back normal and told me this was a "normal reaction" due to the car being a hybrid. The diagnosis was that it was the battery discharging. I wrote to Lexus and the regional service manager, but they have all dismissed me. I filed a complaint with Lexus, but they also dismissed it. I just went on the Lexus Forum site to find many people are now complaining about this issue. What is very interesting is that Lexus has now put out an "Unintended Acceleration (UA) form which asks questions about this issue. LEXUS KNOWS about this major issue but has yet to do anything about it. The other day I approached a few kids playing in the road and started to slow down only to have the car loudly accelerate/rev as I was approaching the children. Very unnerving...something definitely is wrong and needs to be addressed. I was hoping you could help since the manufacturer refused to. | Crash: No Fire: No | Unknown |
| Sep 2024 | ENGINE | The vehicle hesitates off a full stop such as at a red light. The automatic start stop feature is turned off manually, but car hesitates off the stop creating an unsafe condition if making a left turn where there is no left traffic arrow turn signal and cars are coming in the opposite direction or when entering a moving lane. The hesitation is enough to prevent you from entering or crossing moving traffic unless you wait for all traffic to be gone. This only happens when it is hot outside. When it is cool and air temperature is lower this does not occur and the car operates as normal. Has happened since new and Dealer cannot look into it because there are no failure codes appearing on the car's system. | Crash: No Fire: No | Unknown |
| Sep 2024 | FORWARD COLLISION AVOIDANCE,LANE DEPARTURE | My RX350 experienced malfunction of the Advanced Driver Assistance Systems (ADAS). Messages regarding the malfunction of the ADAS first appeared around mid-August 2024. Upon inspection during the week of August 27 2024, the Lexus dealer, Akron-Canton of Lexus, indicated that the malfunction was caused by rats chewing on the soy-based wiring. The dealership replaced the wiring at a cost of $1,295.10. This is a problem caused by faulty design and inappropriate parts and design. It is inconceivable that car parts would be made of animal food. This put me and my family at serious risk of accident, as my reliance on warnings was severely compromised. Lexus needs to immediately replace the soy-covered wiring with something that is not edible by rodents or any other wildlife. In the interim, an equitable solution would be to reimburse the actual costs as well as compensate for the risks thrust upon drivers by their reckless use of inappropriate material. The repair invoice is attached. | Crash: No Fire: No | Unknown |
| Aug 2024 | UNKNOWN OR OTHER | The sunroof of my 2023 Lexus SUV had a defect and shattered/exploded outwards due to a defect in the tempered glass while driving on the highway. The glass shards fell from the sunroof and cut my face while driving. I had to have a nurse remove the glass shards from my face. Fortunately in this scenario, it did not cause me to lose control of my vehicle on a congested highway. The sunroof defects with Toyota and Lexus vehicles have been documented by several customers online and through several class action lawsuits. The vehicle has been sent to a local Toyota/Lexus dealership for inspection and repair. There were no warnings, messages or other symptoms that the sunroof shattering/exploding could happen. | Crash: No Fire: No Injuries: 1 Medical attention | Unknown |
| Aug 2024 | AIR BAGS,SEAT BELTS | The contact loaned a 2023 Lexus RX 350. The contact stated that while driving with the cruise control feature set at 65 MPH, the vehicle was rear-ended, hit the median wall, and was then catapulted back into oncoming traffic. The contact stated that the driver's side air bag did not deploy however all the other air bags did deploy as intended. In addition, the contact stated that the front driver-side seat belt failed to secure the driver during the incident. The contact sustained shoulder, hip, leg, and arm injuries and the front passenger sustained left arm injuries. Medical attention was received via the hospital for both occupants. A police report was filed. The vehicle was towed to a tow lot where it was deemed totaled. The manufacturer was not notified of the failure. The failure mileage was approximately 7,000. | Crash: Yes Fire: No Injuries: 2 Towed Medical attention | 7,000 |
| Aug 2024 | ELECTRICAL SYSTEM | The contact owns a 2023 Lexus RX350. The contact stated that while driving at an undisclosed speed, a system malfunction error message populated on the instrument panel. The vehicle was taken to a dealer, where the system was reset. The dealer advised the contact that the error message could populate again and that a software fix was being worked on. The contact stated that the failure reoccurred. The manufacturer was made aware of the failure. The failure mileage was approximately 9,000. | Crash: No Fire: No | 9,000 |
| Jul 2024 | LANE DEPARTURE | When driving Lexus 2023 RXH with all safety except lane assist features, it suddenly veers to the right under specific conditions below - Have enabled ProActive Driving Assist - The car is travelling on a straight road, and has line markings (yellow left side, white right side) - There is a right turn to the side of the road, and the white shoulder markings taper off and merge to the side of the road (where there is a right turn) The car suddenly veers right and follows the white shoulder marking ignoring the yellow central line and the straight road. Seems very dangerous. Note that Lane Keeping Assistance is disabled (but I checked it since it needs something checked), Adaptive Cruise Contro is not engaged (inner road), but other options are all enabled, including Lexus feature called ProActiveDriving Assist. This is happening especially after the June 2024 firmware upgrade (or after Dealer service) | Crash: No Fire: No | Unknown |
| Jul 2024 | STRUCTURE | This 2023 Lexus RX350H and several others vehicles of the same model and year and the 2024 year model have made sporadic roof popping noises that appear to be causes from heat expansion and/or flexion of the vehicle. I have taken this vehicle in a total of seven (7) times to two different Lexus dealerships. The first (4) trips to the dealerships they were unable to duplicate the vehicle, because they didn't keep it long enough. The last three (3) trips to Sewell Lexus in Fort Worth they heard the roof noises and were unable to fix the problem. On the last visit the Lexus Representative supervised the repair and determined that the problem was what the called roofs bows or what appears to be roof supports had come detached from the inside of the roof. The dealership supposedly re-glued the bows/supports and claimed the vehicle was repaired. Three days later the car made the popping noise and has done it often own since then. I have personally driven a similar model loan vehicle from the dealership and it made the popping roof noise also. I have read recent threads this year on the ClubLexus forum site where other Lexus owners of this model vehicle (Both 2023 and 2024) have stated that their vehicle has also made the roof popping noise. I believe this is a Lexus manufacturing defect that they have not been able to fix and have ignored my suggestion that this is a Lexus model defect and also my request for a replacement vehicle, since they haven't been able to fix it. They took the car apart inside to the bare metal the last time they worked on it. This noise has happened when driving, turning corners and when parked and not running. Here is the ClubLexus forum thread: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Jul 2024 | ENGINE | We have encountered 2 instances of Unintended Acceleration. Lexus has inspected the vehicle and states they could not find anything wrong. In both instances the car jumped forward without notice. No warnings were given. The first time it occurred there was over $8,500 worth of damage. No damage the second time which occurred on May 20, 2024. | Crash: Yes Fire: No | Unknown |
| Jun 2024 | ENGINE | The contact owns a 2023 Lexus RX350. The contact stated that on three occasions while driving at various speeds, the vehicle lost motive power for approximately 20 seconds, and then accelerated as needed. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,200. | Crash: No Fire: No | 4,200 |
| May 2024 | STRUCTURE | First Lexus I have ever owned and prob last. I am very disappointed in the paint quality of there cars. I have sustained so many rock chips and scratches from normal driving , no tailgating, or following to closely. Surprised how bad the paint is able to hold. The chips go straight through the paint to the black plastic underneath. My bumper looks like Swiss cheese. I was told by the dealer the design of the car requires it to be PPF. I would have done it if they told me before I drove it 13k. | Crash: No Fire: No | Unknown |
| Apr 2024 | FUEL/PROPULSION SYSTEM | LEXUS claims the car run 27miles per gallon. But the actual miles I got only 22.1 miles after owning it for a year . THIS IS A BIG LIE. Please take appropriate action! | Crash: No Fire: No | Unknown |
| Mar 2024 | VISIBILITY/WIPER | The rain sensing wiper do not work properly. The wiper swipe once then stop. I have to turn them off and on again to get them to restarted. Also once they do start, they randomly stop for no reason. I have had it to the dealer twice. I was told the dealer contacted Lexus who confirmed this is a problem, with NO fix. The dealer also tested all the new RX 350's models, 2023 and 2024 on their lot, and ALL of them had the same problem. This is a major safety hazard that will cause accidents. It was serviced at Thompson Lexus in Doylestown, PA. | Crash: No Fire: No | Unknown |
| Feb 2024 | UNKNOWN OR OTHER | We were driving down the expressway when our panoramic window exploded. There was no one around us, therefore it was not a rock that hit us. Thankfully, we had had the window tinted, therefore the glass didn't shatter around us. We took the car into the service department, and the service man said that it was a rock, but it was not a rock. | Crash: No Fire: No | Unknown |
| Dec 2023 | UNKNOWN OR OTHER,LANE DEPARTURE | I bought vehicle on May 31, 2023. In October 2023, while I was driving, a warning came on saying system malfunction, to visit dealer. I left my car with Lexus Dealer on Friday, I didn't get my car back until the following Tuesday. Then it happened again on 11/28/23 again the warning light came back on indicating system malfunction, visit dealer, and received the car back on 12/4/23. My vehicle is only 4174 miles. | Crash: No Fire: No | Unknown |
| Nov 2023 | STRUCTURE | On Thursday, May 25, 2023, I took delivery of my new 2023 Lexus RX 500h at Nalley Lexus in Roswell, Georgia. On Saturday, June 3, 2023, I noticed that the interior dashboard trim has become separated. I could (can) see the plastic clips and some exposed wiring. My initial thought was to not touch it because it could possibly cause an electrical shock and to take the vehicle back to the dealership. Instead, I decided to snap the cover back in place. After driving a few miles in the same day, the cover came loose again. When I got home, I Googled my issue and learned that others were having the same problem. On the next business day, I contacted my service rep at Nalley Lexus, made her aware of the issue but she stated they weren't aware of the issue. I decided to wait until my 5k service to bring it up again. On Saturday, September 9, 2023, I took the vehicle to Hennessy Lexus of Atlanta for my 5k mile service. I made them aware of the issue, they allegedly ordered and replaced the part, but the same issue revealed itself days later. I contacted my service advisor at Hennessy Lexus of Atlanta to make them aware that the cover is still sagging/loose exposing wiring but they had no solution. | Crash: No Fire: No | Unknown |
| Oct 2023 | POWER TRAIN | Numerous issues relating to drivetrain of 2023 Lexus RX500h: 1. Extreme vibration/shudder under reverse - example documented forum link: [XXX] 2. Uncontrollable jerking motion whilst stopped, as if vehicle was slipping in and out of gear trying to move forward - brakes were disengaged the entire incident There are no warning lamps or messages that occur during these incidents, however these issues cannot in any way be construed as normal operation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Oct 2023 | UNKNOWN OR OTHER | I recently purchased this vehicle new from Spokane Lexus. Come to find out there are no provisions for a tow hook front or rear. In the owners manual it clearly shows that there is a cover plate in the front grille that is removed to accomodate the eyebolt that is stored in the tool kit next to the spare tire. My vehicle does not have either of these, even though there is a molded place, next to the spare tire, to accomodate the eyebolt. So there no provisions for a tow truck to winch this vehicle onto a flat bed tow truck, if the vehicle does not move under it's own power. This vehicle was built in Canada for the US market. I have been told by the US Lexus Dealers that only vehicles built in Japan have the provision for the towing eye bolt. Previous Toyota & Lexus Vehicles have this provision. Why doesn't mine????????? | Crash: No Fire: No | Unknown |
| Sep 2023 | STRUCTURE | Driving down the highway at 65 miles per hour, the moonroof glass. Nothing hit or fell on the car. | Crash: No Fire: No | Unknown |
| Sep 2023 | UNKNOWN OR OTHER | On Saturday, Sept. 9, 2023, while driving on the highway, my sunroof exploded. It sounded like a gun shot. I drove it to the place I bought my Lexus, in March, called Sewell Lexus Dallas. They gave me a rental and said they would have their technicians look at it. They called me on Monday and said their technicians decide it wasn't a manufacture defect, but they couldn't tell me of any evidence to why or what might have caused it. Furthermore, they suggested I report it to my insurance, and it would cost $4000.00 to replace. This is dangerous, to have a sunroof explode on the highway, it could have caused an accident. Lexus is not taking any ownership, it is a Lexus problem because it is a manufacturer problem. | Crash: No Fire: No | Unknown |
| Aug 2023 | UNKNOWN OR OTHER | Sunroof Window cracked exploded while driving. There was nothing seen that hit it. Dealership and everybody found no sign of what caused it. | Crash: No Fire: No | Unknown |