Complaint volume
371 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Jeep Grand Cherokee Complaints
371 consumer-submitted complaints on record for the 2023 Jeep Grand Cherokee, grouped by component category.
371 Total complaints
14 Crash reports
3 Fire reports
9 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, suspension, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 14 crash reports, 3 fire reports, 9 injury reports, and 1 fatality report. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 46 complaints, with an average reported failure mileage of 21,810 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, suspension, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Jeep Grand Cherokee complaints?
14 Crash
3 Fire
9 Injury
1 Fatality
23 Towed
9 Medical attention
What are the most common 2023 Jeep Grand Cherokee complaint categories?
ELECTRICAL SYSTEM 93
SUSPENSION 41
UNKNOWN OR OTHER 39
ENGINE 24
STEERING 17
FUEL/PROPULSION SYSTEM 16
POWER TRAIN 16
ELECTRICAL SYSTEM,ENGINE 8
SERVICE BRAKES 8
VEHICLE SPEED CONTROL 8
371 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jan 2026 | FUEL/PROPULSION SYSTEM | Local Dealers are unable to resolve the recall on timely basis due lack of parts, lack of loaner or rental cars. Weather, sense of urgency. This is a serious safety recal of potential battery fire and suddenly stop while in motion. Need to do something! | Crash: No Fire: No | Unknown |
| Jan 2026 | STEERING | I was driving down the interstate with my two babies in the car seats and all of a sudden all of the dash lights came on, and the power steering locked up. I was driving 70 miles per hour and had to pry my wheel as hard as i could to be able to pull over on the side of the interstate. Once I pulled over i turned the car off hoping it would reset whatever happened and the car was completely dead. It would not crank at all. I ended up having to call someone to come get me and my kids off the side of the interstate and tow the car to the dealership. this car has less than 70,000 miles on it and still is not fixed. It has been at the dealership for over 3 weeks with what they are telling me is electrical issues. I do not feel comfortable driving this car anymore as it is a safety hazard and could have gotten me and my children killed. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM | - Automatic Emergency breaking system unavailable - service required alert -Blind spot unavailable - service required alert - car was sold with these lights coming on. Dealership told us it was just tightening up some wires. They ended up replacing two modules. After 5 trips to the dealership the service fixed it for approximately 3 days before it came back. | Crash: No Fire: No | Unknown |
| Dec 2025 | FORWARD COLLISION AVOIDANCE | Forward collision warning. While attempting to make a left hand turn with a green arrow onto a busy highway, the car suddenly slammed to a stop almost causing a collision. The problem has not been reproduced as it hasn’t been driven again. It is not yet at the dealership. The vehicle has not been inspected. No warning lights prior to the problem. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | On approximately November 15th 2025, I took my 2023 Jeep Grand Cherokee 4xE In for a routine oil change and tire rotation to Fred Martin Super Store in Barberton , Ohio. Upon completion on the service I was told that there was a recall on my vehicle and I was not to park in my garage or plug the vehicle in due to risk of fire coming from the Hybrid Battery. I immediately called the service department at Fred Martin Super Store in Barberton Ohio to see if this recall was accurate. The Service Department Rep did confirm verbally that there was a recall and again NOT TO PARK IN MY GARAGE OR PLUG THE VECHILE IN DUE TO FIRE RISK. I was told the parts were not available to fix the problem at this time. This vehicle is not safe to have on or near my property and is not functioning the way it is intended. I have contacted Jeep multiple times and filed multiple grievances to ask for a vehicle buy out or a lease termination with out penalty and have been denied. This repair has not been done or remedied in a timely manner, and is still unsafe to have or drive. | Crash: No Fire: No | Unknown |
| Dec 2025 | STEERING | Power steering light came on and I took my 2023 Jeep Grand Cherokee (3.6L) to Cape Coral Chrysler Jeep Ram and they said it would be $3929.89 to fix for me. Replace Steering Rack and Pinion. This is a SAFELY ISSUE and I feel I should have to pay that much to fix a 2023!!! | Crash: No Fire: No | Unknown |
| Dec 2025 | ENGINE | The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted, and the contact requested to trade the vehicle, but the request was denied because the vehicle was under recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and offered to reimburse the contact for vehicle rental expenses within a specific price range, but the price range that the manufacturer provided could not cover the rental expenses of a vehicle that could accommodate the contact. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Dec 2025 | UNKNOWN OR OTHER | It sounds like the body of my car is detaching from the frame. Like my coil springs are loose or coming out. | Crash: No Fire: No | Unknown |
| Dec 2025 | UNKNOWN OR OTHER | There is no heat in truck. It has something to do with the 2 way control valve. When driving you cannot defrost the front window when it fogs up and sometime freezes. Very dangerous to drive since it is winter here in NJ. Brought up to dealer months ago. Trying to deal with it but hard to drive in cold. Said it wasn't under warranty but it started before warranty was up. I see this as a safety hazard and there should be a recall on these. | Crash: No Fire: No | Unknown |
| Dec 2025 | ENGINE | Vehicle recall for potential fire risk if charging vehicle battery, was informed by email from Jeep that the vehicle is not safe to drive. No solutions given | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM | 2 outstanding recalls on the vehicle. Taken in for repair, told there is no available solution for either recall. No rental provided. Now driving a vehicle that could catch fire. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM | I received Safety Recall 68C for my 2023 Jeep Grand Cherokee 4xe stating that the high-voltage battery may become damaged during normal operation and could lead to a vehicle fire. FCA instructs owners not to recharge the vehicle and states that no remedy is currently available. In addition to the recall, I am experiencing a major safety issue inside the vehicle. The rear driver-side passenger seat (directly above the high-voltage battery) becomes extremely hot during normal driving, hot enough that my family members cannot sit there comfortably. The heat is abnormal and appears to be coming from the battery area. I have small children who ride in this vehicle, and I no longer feel it is safe to transport them. FCA has no fix for the known battery defect, and the combination of internal heat from the seat and the fire-risk warning significantly impairs the safety and usability of the vehicle. FCA advises owners to avoid charging, but this makes the vehicle unusable for its intended purpose as a plug-in hybrid. I am requesting NHTSA involvement because this appears to be a serious battery overheating and potential fire hazard affecting the passenger cabin. Please investigate. I need guidance, as the manufacturer cannot repair the defect, and I am concerned for the safety of my family. If there’s no cure to this problem, please ask FCA to purchase the vehicle back from me. It’s a three year lease and I have about six months left on it. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM | This is the 9th recall. All information you have but most concerning is the fire hazard and recommendations NOT to plug in the hybrid vehicle and NOT to park near any structures including in the garage in this freezing New England cold. | Crash: No Fire: No | Unknown |
| Dec 2025 | ENGINE | 2 current recalls on my vehicle 68C and 78C are life threatening and the vehicle may catch on fire. Visiting the dealer today 12/6 - there is no solution for either. This vehicle is unsafe and the manufacturer is not providing any solution or alternative. I would expect either a solution/ a loaner or a buyback | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM | The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part for the recall repair was not available. The contact was concerned about the vehicle catching on fire due to the unrepaired recall. The manufacturer was contacted but provided no assistance. The contact was informed that parts were not available. The contact inquired about a loaner vehicle and was denied a loaner vehicle. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Dec 2025 | FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | Vehicle Purchased 05/27/2025 6/6/2025 - 9 days after purchasing the vehicle i was left stranded in the parking lot due to the battery issues. The vehicle showed a warning stating to "Service Charging System" and the entire system locked out and the vehicle was towed to to the dealer for evaluation and was there for over a week. When I received the car back they stated it was just the battery and not the charging system/hybrid system. 12/03/25 - While driving on the freeway, warning lights started coming up and the seat belt bell started going off even though everyone was buckled. Then my power steering was disabled, the ABS system was disabled and the breaks stiffened, lane assist was disabled, the airbags were disabled, and the SOS calling, and the engine shut off. When trying to change lanes we had to use extreme force to turn the wheel and the emergency lights wouldn't engage when the button was pressed. Due to the brakes being stiff beyond reason it took us passing 3 freeway exits to slow down enough to force the car off of the road. I had my children in the car and was terrified i was going to be in a crash or worse, lose control and veer off of the road. When i was able to pull off of the freeway, I was not able to drive as the car was continuing to shut off every few feet. I had to have my vehicle towed home and they next day when driving it to the dealer it was still without power steering, the ABS system, Airbags, the brake pedal was extremely stiff and the seatbelt bells were going off even though I had my seatbelt on from first getting into the car. Myself, my fiancé and our children's live were put at risk due to this vehicle failure. I picked my car up from the dealer today 12/5/2025 and they advised this was an issue with a connector that was replaced but the entire system had to be reset. I would also like to include that the vehicle now has an open recall that has no remedy and the dealer/Mfr. have yet to provide any updates. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | My Jeep hybrid is under an active safety recall with no available remedy. The manufacturer has instructed owners not to charge the hybrid battery system, which means the vehicle cannot be used as designed. I am continuing to make loan payments on a vehicle whose primary advertised functionality has been disabled due to a safety defect. I have contacted Jeep/Stellantis repeatedly through their recall assistance lines and have been transferred, disconnected, or told to call numbers that do not resolve the issue. No timeline or interim remedy has been provided. The vehicle is materially impaired, and the lack of a fix poses safety concerns and financial harm to owners. I am requesting NHTSA intervention due to the absence of any manufacturer solution or support. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | My 2023 Jeep Grand Cherokee 4xe (VIN [XXX] ) is affected by two separate federal safety recalls involving the high-voltage battery: Recall 95B / NHTSA 24V-720 and the newly issued Recall 68C / NHTSA 25V-741. Both recalls warn of a potential vehicle fire and instruct owners to stop recharging the battery and to park the vehicle away from structures and other vehicles due to fire risk. These warnings appear directly in the recall notices I received. Recall 95B / NHTSA 24V-720 states that the battery pack may contain cells susceptible to separator damage which, combined with internal cell interactions, may lead to a vehicle fire. Owners are advised not to recharge and to park away from structures. Recall 68C / NHTSA 25V-741 states that under normal vehicle operation, the high-voltage battery may become damaged and lead to a vehicle fire, again instructing owners not to recharge and to park away from structures. These are virtually identical safety defects occurring back-to-back in the same high-voltage battery system. The 68C recall states explicitly that no remedy is currently available and there is no ETA, leaving me with a vehicle that cannot safely be parked at my home, charged, or operated as intended. I am now unable to use the hybrid/electric functionality at all, despite paying a premium for a plug-in hybrid vehicle. I am forced to operate the vehicle only in degraded gasoline mode with significantly reduced functionality and safety. The ongoing fire risk, inability to recharge, and requirement to park away from cars and buildings create a daily hardship and significant safety concern for my family. This is a serious safety defect affecting the same critical system twice in less than a year, and with no available remedy the vehicle remains unsafe to charge, unsafe to park near structures, and unable to function as advertised. I am requesting NHTSA review due to repeated fire-risk recalls, lack of a repair, and the substantial ongoing safety risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Dec 2025 | POWER TRAIN,ELECTRICAL SYSTEM,ENGINE | The vehicle has an active safety recall related to a potential high-voltage battery fire. The recall warns that the battery pack may contain damaged cells that could lead to a vehicle fire under certain conditions. The manufacturer instructs owners not to recharge the battery and to park the vehicle away from buildings or other vehicles due to the fire risk. The defect puts my family and others at risk because the vehicle cannot be safely charged, cannot be parked near structures, and may pose a spontaneous fire hazard. This significantly limits the ability to drive or store the vehicle normally. The issue was present before I purchased the vehicle, and the recall was active at that time. The problem has been confirmed by the manufacturer’s recall documentation. I have contacted dealerships and the manufacturer, but no remedy appointment or software update has been provided, and a replacement high-voltage battery has not been scheduled. Warning messages and restrictions were communicated through the official recall notice. There have been no repairs performed, and the safety risk remains unresolved. | Crash: No Fire: No | Unknown |
| Dec 2025 | UNKNOWN OR OTHER | This vehicle can create a fire. My home is at risk, other cars/structures parked near it, and people who drive the vehicle are at risk of fire. This is the 2nd time we have received notice of fire hazard for this make/model. The dealership is aware of the problems. check engine light stays on and nobody can figure out why. I cannot charge my car, park near anyone/anything, and constant fear of my car setting fire while driving it. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM | The contact owns a 2023 Jeep Grand Cherokee. The contact stated that the high-voltage battery failed to retain a charge after several days. The vehicle was taken to the dealer, but the cause of the failure could not be determined. The contact was advised not to charge the battery. The dealer informed the contact of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine) that included the VIN; however, the part to do the recall repair was not yet available. The contact had not yet received the recall notifications. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was 7,708. | Crash: No Fire: No | 7,708 |
| Nov 2025 | ELECTRICAL SYSTEM | In the safety recall it states “Do not charge,” “Park away from structures,” “No remedy available“. | Crash: No Fire: No | Unknown |
| Nov 2025 | ELECTRICAL SYSTEM,ENGINE | I am formally requesting immediate review and investigation into multiple unresolved safety defects involving my 2023 Jeep Grand Cherokee 4xe, VIN [XXX] . Jeep has acknowledged a hybrid-battery fire-risk recall affecting this model, yet there has been no available remedy or repair timeline, leaving the vehicle unsafe for regular operation and posing risk to myself, my family, and others around the vehicle. Primary defect — High-voltage hybrid battery fire risk (UNRESOLVED) My vehicle falls under an active hybrid-battery safety recall involving potential internal failure of the high-voltage traction battery capable of causing thermal events or fire while parked or in motion. Despite this being a critical safety hazard, Jeep/Stellantis has: Provided no repair or replacement timeline Offered no interim mitigation beyond advising parking precautions Provided no alternative transportation or safety guarantee This leaves me with a vehicle that cannot be safely used, parked near structures, or charged, effectively removing the primary functional design reason I purchased a 4xe plug-in hybrid. Additional unresolved safety-critical issues In addition to the fire-risk recall, my Grand Cherokee 4xe has experienced: Steering component issues, including instability and safety concerns while driving Suspension-related defects, including risks tied to coil-spring recall applicability Loss of hybrid system functionality, severely limiting drivability and efficiency Multiple disruptions causing loss of use, travel restrictions, confidence in safety & reliability These combined failures demonstrate systemic integrity concerns that extend beyond the battery recall alone. Why NHTSA’s involvement is needed Because Jeep has failed to present a repair path or a timeframe — and because this defect can escalate to vehicle fire, immobilization, or sudden failure while driving — I believe there is sufficient cause for expanded review and enforcement action. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Nov 2025 | FUEL/PROPULSION SYSTEM | While my wife was driving our 2023 plug-in hybrid SUV, the vehicle suddenly lost all power steering assist. The steering wheel became extremely hard to turn and she could not safely control the vehicle. I had to verbally guide her to pull over into a very unsafe area because the vehicle became nearly impossible to steer. The failure happened instantly with no warning lights, messages, or prior symptoms. The vehicle was completely undriveable. I had to call a tow truck and pay out of pocket to have it towed directly to an authorized dealer. We were forced to take an Uber home. The dealer confirmed that this model currently has multiple active safety recalls, including recalls involving high-voltage battery fire risk and potential loss of propulsion, and that they could not inspect the vehicle immediately due to limited staffing. This incident posed a significant crash and injury risk because the driver was unable to steer the vehicle with normal force. The sudden loss of steering assist created a dangerous situation on a public road and required emergency towing. The vehicle is now at the dealership awaiting inspection, and the failure can be inspected upon request. | Crash: No Fire: No | Unknown |
| Nov 2025 | ELECTRICAL SYSTEM | Complaint Summary: Recall 68C – High Voltage Battery. Vehicle cannot be charged safely and must be parked away from structures due to fire risk. No repair or diagnostic procedure is available. Description: I own a 2023 Jeep Grand Cherokee 4xe (VIN: [XXX] ). On November 10, 2025, I was notified of Recall 68C involving a risk of high-voltage battery fire. Jeep instructed me to stop charging the vehicle and to park it away from buildings. I have fully complied, which means the EV portion of the vehicle is unusable and the vehicle’s utility is significantly reduced. My dealership stated that no repair or diagnosis is currently available, and Jeep Customer Care confirmed the same. My case (#94692611) was escalated on November 10, but I have received no update or assistance. I requested interim support (rental or goodwill compensation) because the vehicle cannot be operated as designed, but Jeep advised that no assistance can be processed until a dealer performs a diagnosis—which is impossible because Jeep has not provided one. This situation has resulted in: Complete loss of EV driving capability Increased fuel costs Inability to garage the vehicle (safety concern) Diminished trade-in, resale, and private sale value The manufacturer has provided no remedy, no timeline, and no temporary assistance, leaving me without a functional plug-in hybrid vehicle. I am requesting NHTSA review and ensure Stellantis provides a remedy plan or interim assistance for affected owners. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |