Complaint volume
361 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Jeep Grand Cherokee Complaints
361 consumer-submitted complaints on record for the 2023 Jeep Grand Cherokee, grouped by component category.
361 Total complaints
13 Crash reports
3 Fire reports
9 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, suspension, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 13 crash reports, 3 fire reports, 9 injury reports, and 1 fatality report. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 44 complaints, with an average reported failure mileage of 21,483 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, suspension, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Jeep Grand Cherokee complaints?
13 Crash
3 Fire
9 Injury
1 Fatality
22 Towed
9 Medical attention
What are the most common 2023 Jeep Grand Cherokee complaint categories?
ELECTRICAL SYSTEM 52
SUSPENSION 32
UNKNOWN OR OTHER 28
ELECTRICAL SYSTEM,ENGINE 17
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM 16
FORWARD COLLISION AVOIDANCE 9
STEERING 9
ENGINE 8
POWER TRAIN 8
STEERING,SUSPENSION 8
361 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Feb 2026 | ELECTRICAL SYSTEM,ENGINE | The contact leased a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V766000 (Engine) and 25V741000 (Electrical System). The local dealer was contacted and completed the recall repair under NHTSA Campaign Number: 25V741000 (Electrical System); however, the second recall repair was still pending. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM | A vehicle safety recall was issued however, there is no solution readily available. After I was finally able to schedule an appointment to have the recall addressed I was told the HV battery needed to be replaced but there was no timeline to complete the repair. This delay is primarily due to a lack of parts and a larger than expected number of issues with this vehicle type. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM | The heat does not work in my Jeep on electric or hybrid and it’s a coolant system failure. The parts fail and Jeep hasn’t been able to fix the problem after two attempts in service. It is frigid and the temperatures have plummeted and there is no heat working in the vehicle. The check engine light has come on indicating that there is an issue and the dealer resets it, but heat not fixed. Yes, a warning light has come on indicating heat does not work in electric mode. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE | My 2023 Jeep Grand Cherokee Plug-In Hybrid Electric Vehicle is subject to multiple NHTSA safety recalls involving loss of propulsion and vehicle fire risk. These defects have created ongoing safety hazards and extended loss of use. Safety Recall 73C (NHTSA 25V-576) addresses a Hybrid Control Processor software defect that may cause sudden and unexpected loss of drive power without warning, increasing the risk of a crash. Safety Recall 78C (NHTSA 25V-766) involves potential contamination of the 2.0L engine from the casting process, which may result in catastrophic engine failure, vehicle fire, and unrecoverable loss of drive power. For an extended period, no remedy was available. Safety Recall 68C (NHTSA 25V-741) involves a High Voltage Battery defect that may lead to a vehicle fire. FCA instructed owners not to recharge the vehicle and to park away from structures or other vehicles. I have been unable to safely charge the vehicle for over six months and have been restricted from using my assigned covered parking due to fire risk. Despite multiple dealership visits for recall-related service, the vehicle has not been fully restored to safe, normal operation. No loaner or substitute transportation has been provided during safety-related repairs. These conditions significantly impair the safety, use, and value of the vehicle and create ongoing risk to occupants and surrounding property. I am submitting this complaint to document the safety issues and extended lack of an effective remedy. | Crash: No Fire: No | Unknown |
| Jan 2026 | POWER TRAIN | Vehicle was charged to full overnight. Vehicle was warming up in the garage on the charger in EV mode for approx 20 minutes. Vehicle cabin was warm when unplugged and put in reverse. Vehicle struggled to get through minor snow until traction control was turned off even with being set to "snow" mode (excessive slip). Outside temperature was -1 at the time (well above cold weather operating temperature) when EV powertrain immediately ceased. The vehicle then went into a limp mode. After 20 minutes or so the gas engine functioned normally and the vehicle was on the road without any EV power (regenerative braking was restoring additional battery). Stopped at dealership on my way to work to have a DTC code analyzed from when this event occurred and it was TCM-P1D97-00 Incorrect Gear Ration: Clutch A or D Defective. The vehicle has exhibited transmission hiccups and been reported, so this appears to be a symptom of a consistent problem. At some point I recall the vehicle engaging the parking brake automatically, and the shifter demanded I put the vehicle into P to select my gear. It took a brief moment to understand what the car was doing, but I still have no idea WHY it did it. I followed the standard procedures of press brake while in park, push parking break lever/button until it disengages, but it put itself back into park a couple times before finally driving. I turned the vehicle off and on a couple times during this event as that is what Stellantis has said to do when the vehicle isn't fully operable. It was just a weird scenario of me doing the same steps to engage drive while the vehicle went back to parking brake mode until it finally stopped fighting me. The ensuing drive to work seemed normal. I did not hear or feel anything abnormal other than the complete lack of EV power. Thankfully the event occurred in my subdivision where no other cars were impacted by my vehicle's lack of mobility or determination to stop in its tracks. | Crash: No Fire: No | Unknown |
| Jan 2026 | UNKNOWN OR OTHER | Traveling 66 miles an hour, using cruise control, car shutdown completely lost power. Went from 60 to 0 very fast. Stuck on the side of the expressway. early morning freeway. Little to know traffic. Was able to maneuver thru 3 lanes to make it to the shoulder before going 0. Message displayed to park vehicle, wait until vehicle can restart. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | Our Jeep has a nation wide battery recall (2023 Jeep Grand Cherokee 4xe) and we brought it in to be fixed. They said that it will take 6 weeks - months (they dont know) when the updated battery will be ready. They are saying we need to rent our own car as we wait, and we shouldn't take it home to drive because it's too unsafe and a liability. We have spent hours on the phone with Chrysler, Jeep, etc. to address this and they keep just bouncing us around or hanging up on us. In addition, we received a notice from Chrysler a few weeks ago that asked to ensure we had updated our deductibles and coverage specific to fire. It is clear that they are trying to cover their end of the liability of this massive safety recall that needs to be addressed. The dangers of driving our children in this car, along with the lack of trying to help resolve this issue is unacceptable and an example of corporate malfeasance. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE | There were no warning or check engine lights prior to the incidents below. Car was just serviced Nov 3rd 2025 for safety recall 25v-472 and 25v-576. 1st incident Dec 21, 2025: Driving 70mph on major busy interstate in MA and all of a sudden vehicle lost ALL power. It shut off completely. No lights, No warning. Had to coast over to R shoulder and wait several min before power restored. This was Very scary as traffic was heavy. 2nd incident occurred Jan 19, 2026 and was terrifying: I was driving on a curvy mountain 2 lane road at night. This road does not have much lighting. There are no shoulders or pull over lanes due to guardrails. Out of nowhere with no warning. Vehicle lost ALL power (including steering and ALL lights). Could not get out of road as everything shut off and steering locked. I had NO Lights (both internal and external) I Finally got flashers to work after a minute or so but had to sit there dead in the middle of the road on a curve praying no cars came around curve. Was able to restart after about a minute and a half! Called dealership today and they said there is no recall for “loss of power” and we will be taking it in for a $200 diagnostics test. | Crash: No Fire: No | Unknown |
| Jan 2026 | SEAT BELTS | The right side back seat belt became jammed and tighten around child's body. With no release button or no way to untangle the seatbelt, the belt had to be cut to prevent further tightening around child's body and to prevent suffocation. | Crash: No Fire: No | Unknown |
| Jan 2026 | VEHICLE SPEED CONTROL | While merging onto RT684 I went to accelerate and the car was non-responsive to me pushing on the gas. The car continued to not respond to the accellerator and then the "Service 4wD" light came on the dashboard. This was a safety issue because I had no notice that there was an issue until after the issue took place, a car was very close behind me and almost hit me from behind while I had my 2yr old son and newborn in the back seat. This vehicle has had a number of safety related issues: did not respond to the break on 12/24/24, has been in the jeep dealership service center for over 115 days since my lease began May 2023. The most recent incident was on 12/20/2025 where it did not accellerate while merging onto the highway. The was in the shop from 12/20/25 - 12/30/25 upon return the car had very stiff steering and the car felt jumpy on 1/6/26 the "service 4wD" light went on again and has been in the shop from 1/6/26- until present. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM,ENGINE | Engine shut off while driving on the highway. I was able to pull over onto the emergency lane. Headlights went off (night driving) along with the heated seat and steering wheel, but the radio remained on. After stopping I notice the emergency park break was on. Once I shut the off the emergency brake I was able to resume driving. The dealership was not able to duplicate or find the problem. They hope the update for a current recall problem will fix it. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | For the second winter (2 out of 2) this vehicle has entered FORM mode - Fuel Oil Refresh - and fails to operate as a hybrid car until- if last year was the indicator - Spring and warmer weather. Ostensibly due to running in electric mode for too long, FORM is an engine and fuel safety measure. Since this vehicle was under recall 68C until earlier this week and had not been operable in electric mode at all since September, this excuse fails demonstrably. It has been in FORM since the recall was completed. Having a Jeep in winter that is not operable in electric mode in snow and ice when the potential exists that gas mode doesn't function and the 24 "reserve" miles are not available in electric mode, poses a significant risk. Secondarily, in last winter and this, hybrid use is unavailable for months. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM | The contact owns a 2023 Jeep Grand Cherokee. The contact initially received notification of NHTSA Campaign Number: 25V741000 (Electrical System). After the parts became available, the contact took the vehicle to the dealer for the recall repair. Upon returning the vehicle, the contact discovered that the battery charge had been reduced to 80% after sitting idle from a full charge. The contact fully recharged the battery the following day; however, the battery was drained to 0% two days after sitting idle. The contact spoke to the dealer, who suggested that the contact leave the battery charger connected to the vehicle until ready to drive the vehicle. The contact stated that the dealer's suggestion could lead to future safety failures. The manufacturer was not notified of the failure. The vehicle was not yet repaired. The failure mileage was 7,803. | Crash: No Fire: No | 7,803 |
| Jan 2026 | STEERING,WHEELS | When turning the wheel it makes a clicking noise . | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM | There has been a recall issued on the vehicles battery/electrical system for over three months and Jeep has yet to correct the issue. | Crash: No Fire: No | Unknown |
| Jan 2026 | ENGINE,FUEL/PROPULSION SYSTEM | Local Dealers are unable to resolve the recall on timely basis due lack of parts, lack of loaner or rental cars. Weather, sense of urgency. This is a serious safety recal of potential battery fire and suddenly stop while in motion. Need to do something! | Crash: No Fire: No | Unknown |
| Jan 2026 | STEERING,ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE | I was driving down the interstate with my two babies in the car seats and all of a sudden all of the dash lights came on, and the power steering locked up. I was driving 70 miles per hour and had to pry my wheel as hard as i could to be able to pull over on the side of the interstate. Once I pulled over i turned the car off hoping it would reset whatever happened and the car was completely dead. It would not crank at all. I ended up having to call someone to come get me and my kids off the side of the interstate and tow the car to the dealership. this car has less than 70,000 miles on it and still is not fixed. It has been at the dealership for over 3 weeks with what they are telling me is electrical issues. I do not feel comfortable driving this car anymore as it is a safety hazard and could have gotten me and my children killed. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM,SERVICE BRAKES,LANE DEPARTURE | - Automatic Emergency breaking system unavailable - service required alert -Blind spot unavailable - service required alert - car was sold with these lights coming on. Dealership told us it was just tightening up some wires. They ended up replacing two modules. After 5 trips to the dealership the service fixed it for approximately 3 days before it came back. | Crash: No Fire: No | Unknown |
| Dec 2025 | FORWARD COLLISION AVOIDANCE | Forward collision warning. While attempting to make a left hand turn with a green arrow onto a busy highway, the car suddenly slammed to a stop almost causing a collision. The problem has not been reproduced as it hasn’t been driven again. It is not yet at the dealership. The vehicle has not been inspected. No warning lights prior to the problem. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | On approximately November 15th 2025, I took my 2023 Jeep Grand Cherokee 4xE In for a routine oil change and tire rotation to Fred Martin Super Store in Barberton , Ohio. Upon completion on the service I was told that there was a recall on my vehicle and I was not to park in my garage or plug the vehicle in due to risk of fire coming from the Hybrid Battery. I immediately called the service department at Fred Martin Super Store in Barberton Ohio to see if this recall was accurate. The Service Department Rep did confirm verbally that there was a recall and again NOT TO PARK IN MY GARAGE OR PLUG THE VECHILE IN DUE TO FIRE RISK. I was told the parts were not available to fix the problem at this time. This vehicle is not safe to have on or near my property and is not functioning the way it is intended. I have contacted Jeep multiple times and filed multiple grievances to ask for a vehicle buy out or a lease termination with out penalty and have been denied. This repair has not been done or remedied in a timely manner, and is still unsafe to have or drive. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM,ENGINE | The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted, and the contact requested to trade the vehicle, but the request was denied because the vehicle was under recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and offered to reimburse the contact for vehicle rental expenses within a specific price range, but the price range that the manufacturer provided could not cover the rental expenses of a vehicle that could accommodate the contact. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Dec 2025 | UNKNOWN OR OTHER | It sounds like the body of my car is detaching from the frame. Like my coil springs are loose or coming out. | Crash: No Fire: No | Unknown |
| Dec 2025 | STEERING | Power steering light came on and I took my 2023 Jeep Grand Cherokee (3.6L) to Cape Coral Chrysler Jeep Ram and they said it would be $3929.89 to fix for me. Replace Steering Rack and Pinion. This is a SAFELY ISSUE and I feel I should have to pay that much to fix a 2023!!! | Crash: No Fire: No | Unknown |
| Dec 2025 | UNKNOWN OR OTHER | There is no heat in truck. It has something to do with the 2 way control valve. When driving you cannot defrost the front window when it fogs up and sometime freezes. Very dangerous to drive since it is winter here in NJ. Brought up to dealer months ago. Trying to deal with it but hard to drive in cold. Said it wasn't under warranty but it started before warranty was up. I see this as a safety hazard and there should be a recall on these. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM,ENGINE | Vehicle recall for potential fire risk if charging vehicle battery, was informed by email from Jeep that the vehicle is not safe to drive. No solutions given | Crash: No Fire: No | Unknown |