Complaint volume
193 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Hyundai Santa Fe Complaints
193 consumer-submitted complaints on record for the 2023 Hyundai Santa Fe, grouped by component category.
193 Total complaints
10 Crash reports
3 Fire reports
10 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are unknown or other, power train, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 10 crash reports, 3 fire reports, 10 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 17 complaints, with an average reported failure mileage of 15,754 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to unknown or other, power train, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Hyundai Santa Fe?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Hyundai Santa Fe
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Hyundai Santa Fe complaints?
10 Crash
3 Fire
10 Injury
0 Fatality
10 Towed
7 Medical attention
What are the most common 2023 Hyundai Santa Fe complaint categories?
UNKNOWN OR OTHER 37
POWER TRAIN 21
ENGINE 15
ELECTRICAL SYSTEM 13
FORWARD COLLISION AVOIDANCE 9
SERVICE BRAKES 7
VISIBILITY/WIPER 7
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE 6
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 4
STRUCTURE 4
193 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Oct 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | Horn No longer works in vehicle - A major safety issue | Crash: No Fire: No | Unknown |
| Oct 2025 | UNKNOWN OR OTHER | I have had 6 car appointments and on my 3rd horn replacement in this car. It goes completely out and it is a safety hazard to not have any horn. It loses both the high and low pitch horn | Crash: No Fire: No | Unknown |
| Sep 2025 | ENGINE | My 2023 Santa Fe Limited has 3,000 mils on it. At least four times it had low speed hesitation (lags then revs up for a few seconds). It’s a problem with the DCT (Dual Clutch Tranny) Hesitation pulling onto a highway poses a significant risk of a faster car colliding into my car. I called my car dealer and the service manager said they know they are having problems with this. He said they tried everything to remedy the problem but, there is no solution. They said the only way not to have the problem is to get a different car!!! Hyundai should have a recall on this hesitation matter before someone gets injured or killed. It’s a safety issue. The last time it happened will be the date of my incident report. | Crash: No Fire: No | Unknown |
| Sep 2025 | SEAT BELTS | Driver and passenger seatbelts not always latching or becoming unlached while driving | Crash: No Fire: No | Unknown |
| Sep 2025 | ELECTRICAL SYSTEM,ENGINE | On [XXX] in Rehoboth, DE, my 2023 Hyundai Santa Fe experienced a sudden and complete power failure while reversing out of a parking spot. All electrical systems shut down—including propulsion, dashboard lights, and emergency brake—causing the vehicle to roll backward into oncoming traffic. No warning lights appeared beforehand. After about an hour, power returned on its own. A passing police officer witnessed the situation and a report was filed with the Rehoboth Beach Police Department. On September 6th, Hyundai service performed a diagnostic scan of the engine and transmission systems. No fault codes were found, and the issue could not be replicated. After sitting overnight, the vehicle restarted normally and passed a road test. The dealership documented the incident but returned the vehicle without repair, stating: “Cannot duplicate concern at this time.” I was advised to tow the vehicle in if the issue recurs and, if rolling occurs again, to use a wheel chock. I purchased this vehicle new in 2023. It has only 40,000 miles and is covered under a 10-year bumper-to-bumper warranty. A failure of this magnitude—especially during a basic maneuver like reversing—poses a serious safety risk. Despite the dealership’s inability to replicate the issue, I do not feel safe operating the vehicle until the root cause is identified and resolved. I am currently in the process of escalating to Hyundai corporate for further investigation, including a buyback review, replacement evaluation, or extended diagnostic protocol. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Sep 2025 | ELECTRICAL SYSTEM | horn has stopped working. Seems to be a systemic issue when looking online in Forums etc... I have scheduled the problem to be fixed and it is not a fuse issue. It will be a month before the dealership is able to get me in to assess the problem. This is a safety related issue and this needs to be addressed with the manufacturer. | Crash: No Fire: No | Unknown |
| Sep 2025 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | I was travelling at 50mph a car pulled in front of me and stopped unexpetedly. I braked hard. My car began to slow, but the brake pedal went to the floor and did not slow, AFter a few seconds, the brake pedal came up from the floor and braking was resumed. I held the pedal to the floor the whole time trying to stop. It was as though the braking system failed and recovered. There was no pulsing felt on the brake pedal typical of ABS working. After my car resumed braking thte collision avoidance system took over and the car stopped just inches from the stopped car in front of me. I had just taken the car in for dealer service at 24,200 and everything was supposedly checked out as required by maintenance. I have contacted Hyundai but have not gotten a response yet. | Crash: No Fire: No | Unknown |
| Aug 2025 | ELECTRICAL SYSTEM | horn has stopped working twice. Had it replaced under warranty in January of 2024. Same incident happened where horn of vehicle does not work. Seems to be a systemic issue. This is a safety related issue and this needs to be addressed with the manufacturer. | Crash: No Fire: No | Unknown |
| Aug 2025 | UNKNOWN OR OTHER,VISIBILITY/WIPER | AC evaporator drain design problem June, 2024 approx. 3500 miles under warranty, AC evaporator drain line backed up into the passenger front right. Brought it to service - they unclogged and drained the line at no charge. June 2025 approx. 12,K miles under warranty, AC drain backed up again. The excess water drained onto my feet as a passenger and collected under the front seat, saturating the rug area, potentially causing additional mildew and respiratory causing irritation. Service required an appointment. drained it charged $88. Filed a complaint incl Hyundai Motors ; was told the $88 charge was irreversible - cause was weather. The CAR HEALTH HAZARD seems to stem from a major design flaw The air intake is in the windshield wiper cowl resulting in wet tree and leaf debris , bird droppings, etc collect even when the car is not in use. Thus, when heat or air conditioning is activated, air comes in through the air intake and then through the difficult to acces filter recessed behind the glove box , then into the passenger area When the AC drain hose is plugged, it backs up through the dirty filter and then out, to accumulate under the passenger seat allowing more mildew. Re:My 2024 mile blockage, the water was drained, but the filter was not mentioned. In 2025 with the $88 bill, the water was drained no mention the filter. Draining the water does not correct the problem. It should be required at every service the l drain hose is checked, water drained. and filter changed at no charge until a design correction to cover the cowling or an interim solution is installed We lnotice that we have sporadic respiratory problems in the first of miles of riding in all the car From Hyundai Motor America - We expect reimbursement for the $88 service charge. Warranty draining the water and new filter annually. and an NHTSB approved fix of the problem and an NHTSB approved redesign of future models | Crash: No Fire: No | Unknown |
| Aug 2025 | VISIBILITY/WIPER | On Saturday Morning (August 9th), I was driving this car with my family on I-495 heading to the shopping mall. The SunRoof glass broke suddenly without any impact from outside. I was so alarmed and exited the road and checked it. There was a crack in the front side glass. I drove back home and found that they had exploded and scattered. I drove a car to the Hyundai Car service center to claim it, but they ignored me. I claimed this on the Hyundai America site, but the answer is that they won't fix this under the warranty. This is a panoramic sunroof, and it should support our family in the car accident. But it is easily exploded without any impact from outside. It is a safety-critical issue, but Hyundai doesn't take care of this issue. | Crash: No Fire: No | Unknown |
| Aug 2025 | UNKNOWN OR OTHER | Horn not blowing. It started giving a low sound and now it has stopped working completely. I went online and saw where this problem is wide spread. | Crash: No Fire: No | Unknown |
| Aug 2025 | UNKNOWN OR OTHER | Car only has 20,000 miles and the horn already needs to be replaced | Crash: No Fire: No | Unknown |
| Aug 2025 | FORWARD COLLISION AVOIDANCE | On two occasions, once at 70mph and once at 45mph vehicle suddenly lost power and displayed warning to check collision system, there were no vehicles close enough to warrant this. I had to limp the car to the side of the road as safely as possible and shut car off, wait a few minutes and restart vehicle to clear error and allow proper power/ acceleration again. | Crash: No Fire: No | Unknown |
| Aug 2025 | POWER TRAIN,FUEL/PROPULSION SYSTEM | From a complete stop when pressing the accelerator, the vehicle does nothing. This can last 1 second or in longer episodes it can last 4-5 seconds. No lights on the dash. It’s random and happens sporadically. But when it’s bad, you have enough lag to count to 5 and turn on the hazards | Crash: No Fire: No | Unknown |
| Aug 2025 | VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM | At 22000 miles wheel speed sensor went out, all control system shut down and car became unstable. At 44000 miles fuel injector went out, was driving on freeway and car started shaking and losing power, then in parking lot would not start at all, had to be towed to dealer. This is way to many breakdowns for a car with such low mileage. | Crash: No Fire: No | Unknown |
| Jul 2025 | SERVICE BRAKES | While driving to work today [XXX] on or around [XXX] on [XXX] from Riverview to downtown Tampa while doing about 68 MPH, my emergency brake deployed for about 6 seconds. The whole vehicle shook. There were no other vehicles around. Quite scary. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Jul 2025 | UNKNOWN OR OTHER | While driving the sunroof glass out of no where exploded. | Crash: No Fire: No | Unknown |
| Jul 2025 | ENGINE | While driving the engine dropped to 10 mph and would not respond to the pedal inputs. It is available for inspection. Dropping to 10 mph in traffic on a roadway doing 70 mph or even 35 puts everyone on the roadway in danger. The problem was not reproduced but was comfirmed by the dealer who inspected and serviced it. There was no warning before it happened but the dash displayed many warnings and even sent out an email when the engine failed. This was the THIRD of five times that it has happened so far. | Crash: No Fire: No | Unknown |
| Jul 2025 | ENGINE | While driving the engine dropped to 10 mph and would not respond to the pedal inputs. It is available for inspection. Dropping to 10 mph in traffic on a roadway doing 70 mph or even 35 puts everyone on the roadway in danger. The problem was not reproduced but was comfirmed by the dealer who inspected and serviced it. There was no warning before it happened but the dash displayed many warnings and even sent out an email when the engine failed. This was the first of five times that it has happened. | Crash: No Fire: No | Unknown |
| Jul 2025 | ENGINE | While driving the engine dropped to 10 mph and would not respond to the pedal inputs. It is available for inspection. Dropping to 10 mph in traffic on a roadway doing 70 mph or even 35 puts everyone on the roadway in danger. The problem was not reproduced but was comfirmed by the dealer who inspected and serviced it. There was no warning before it happened but the dash displayed many warnings and even sent out an email when the engine failed. This was the fifth of five times that it has happened so far. | Crash: No Fire: No | Unknown |
| Jul 2025 | ENGINE | While driving the engine dropped to 10 mph and would not respond to the pedal inputs. It is available for inspection. Dropping to 10 mph in traffic on a roadway doing 70 mph or even 35 puts everyone on the roadway in danger. The problem was not reproduced but was comfirmed by the dealer who inspected and serviced it. There was no warning before it happened but the dash displayed many warnings and even sent out an email when the engine failed. This was the fourth of five times that it has happened so far. | Crash: No Fire: No | Unknown |
| Jul 2025 | ENGINE | While driving the engine dropped to 10 mph and would not respond to the pedal inputs. It is available for inspection. Dropping to 10 mph in traffic on a roadway doing 70 mph or even 35 puts everyone on the roadway in danger. The problem was not reproduced but was comfirmed by the dealer who inspected and serviced it. There was no warning before it happened but the dash displayed many warnings and even sent out an email when the engine failed. This was the SECOND of five times that it has happened. | Crash: No Fire: No | Unknown |
| Jul 2025 | UNKNOWN OR OTHER | I purchased a brand new vehicle from Hyundai within 9 months the horn stopped working. It was replaced 10/2024 and now less than 1 year the horn has stopped working once again. Hyundai has not issued an extended warranty to the Santa Fe model when this has been a known issue with all there vehicles for this year. | Crash: No Fire: No | Unknown |
| Jun 2025 | POWER TRAIN | There was a recall on the 21-22 santa fe for a issue with the transmission oil pump failure. I have a 23 which is not part of the recall but this is exactly what happened to me and now the transmission has failed completely with 68,000 miles | Crash: No Fire: No | Unknown |
| Jun 2025 | EXTERIOR LIGHTING,STRUCTURE,VISIBILITY/WIPER | My wife was parking the car at carport, all of sudden unintended acceleration happened and hit through the wall. The damage on the car was $12478.57 and damaged the wall and storage on both sides of carport. My wife is scared to drive this car. | Crash: Yes Fire: No Towed | Unknown |