Complaint volume
108 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Honda Pilot Complaints
108 consumer-submitted complaints on record for the 2023 Honda Pilot, grouped by component category.
108 Total complaints
2 Crash reports
0 Fire reports
2 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are seat belts, electrical system, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 2 crash reports, 0 fire reports, 2 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 14 complaints, with an average reported failure mileage of 23,064 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to seat belts, electrical system, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Honda Pilot?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Honda Pilot
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Honda Pilot complaints?
2 Crash
0 Fire
2 Injury
0 Fatality
0 Towed
0 Medical attention
What are the most common 2023 Honda Pilot complaint categories?
SEAT BELTS 12
ELECTRICAL SYSTEM 9
UNKNOWN OR OTHER 9
STEERING 8
VISIBILITY 6
FORWARD COLLISION AVOIDANCE 5
ENGINE 4
STRUCTURE 4
VISIBILITY/WIPER 4
ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE 3
108 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Apr 2024 | AIR BAGS,SEAT BELTS | The vehicle is reporting an error on the display. "Supplemental restraint system problem. See your dealer" a quick Google search in Honda Pilots forum confirms numerous vehicles experienced this same issue. Seems like we have multiple failures for tge air bag or restraint systems. | Crash: No Fire: No | Unknown |
| Apr 2024 | FORWARD COLLISION AVOIDANCE | When driving down both highways and interstates on several occasions my vehicle has slammed the brakes on prompting the warning of emergency braking. This when there are no vehicles directly in my lane or path. It often occurs when passing a tractor trailer on the interstate so much so that I hover my foot on the gas pedal to counteract this braking. | Crash: No Fire: No | Unknown |
| Feb 2024 | ELECTRICAL SYSTEM,SERVICE BRAKES | Several electric systems (ABS, electric power steering, collision mitigation, etc.) are showing as malfunctioning. The vehicle was diagnosed with a malfunctioning wheel speed sensor. The system alerts continue to occur daily, including when the vehicle is in operation. The rear liftgate no longer functions, along with other electrical features. Honda reports the sensor is backordered and hundreds of orders are ahead of ours, with an estimated availability date of May 15th. The car does not feel safe to drive but Honda refuses to provide a loaner vehicle. Online searching shows this to be a widely reported issue. | Crash: No Fire: No | Unknown |
| Feb 2024 | WHEELS,UNKNOWN OR OTHER,SERVICE BRAKES | When driving on gravel the gravel will get stuck in the rear and front brake guards. This is making the rotors get scratched and damaged, also causes a very high screeching sound. This happens every time while driving on gravel or going over gravel. I am concerned about the brakes becoming unsafe and the braking system becoming damaged. This problem has not been inspected and no warning lights come on during the problem. | Crash: No Fire: No | Unknown |
| Jan 2024 | VISIBILITY | The contact owns a 2023 Honda Pilot. The contact stated that the side door mirrors automatically tilt downward when shifted to reverse(R); however, the mirrors intermittently failed to return to their original position when shifted out of reverse(R). The vehicle was taken to the dealer, where it was determined there was a software malfunction, but a remedy was not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 500. | Crash: No Fire: No | 500 |
| Jan 2024 | FORWARD COLLISION AVOIDANCE,LANE DEPARTURE | Failure Brake System, Failure Anti-lock Brake System, Failure Hill Start Assist, Failure Adaptive Failure Cruise Control, Failure Lane Keep Assist, Failure Collision Mitigation, Failure Breaking System, Failure Road Departure Mitigation System, Failure Low Speed Braking, Failure Auto High Beam, Failure Parking Sensor and No AWD only FWD. I have picture of dashboard with each failure listing when changes. We live in NY we had big snowstorm and car failed on road. Dealer refuse to send loaners and also back order to end of March. Car is defective | Crash: No Fire: No | Unknown |
| Dec 2023 | STRUCTURE | Sunroof glass exploded: While driving in light traffic -- approximately 65 mph -- I heard a loud crash exploding sound and then the sound of glass breaking. No other vehicles were near me but I quickly scanned my front, back, and side windows and mirrors and nothing was broken. No warnings on instrument panel. I could hear wind coming in the vehicle and realized it was coming from the sunroof. I pulled off at the next exit and inspected the top of my Honda Pilot. There was about an 8–10-inch hole in the sunroof glass above the driver's seat with jagged glass angled outward from the hole. No signs of any other damage such as feathers from a bird or scratches from a rock. Just a hole and broken glass. I continued to the drive to my home -- about 20 miles. By the time I got home, more than half of the glass had broken off, leaving an opening about 18 X 30 inches or more. Upon closer inspection, it was clear there was no other damage from other objects just as a rock or animal/bird. It was a very frightening and unnerving experience, especially driving on interstate traffic. I contacted my Honda dealer, and it was suggested I contact Honda customer service. We have filed a claim with our auto insurance. | Crash: No Fire: No | Unknown |
| Dec 2023 | ELECTRICAL SYSTEM,STRUCTURE | I purchased my 2023 Honda Pilot on April 7, 2023. I had to wait for it to come in which happened roughly 2 weeks later. Within a month or so of having the vehicle while sitting at a traffic light I got 2 warning lights. One being the collision mitigation system problem see your dealer and immediately followed by adaptive cruise control problem see your dealer. I called the dealership to make them aware of the problem and was asked to make an appointment to bring my car in. Upon stopping and turning my car off and starting back up the warning lights were gone. I didn't think too much about it. In August when I had my car in for routine oil change they checked the issue and was unable to find anything. Around this same time my driver side front bumper started gapping. I was told that the clip was either not installed properly or was bent during manufacturing. (still waiting for that back ordered part to repair) In November while traveling with my niece and nephew again stopped at a traffic light EVERY SINGLE warning light started coming on. My dash was lit up like a Christmas tree and the lights were coming one after the other. I pulled over, not only would my car not turn off, my back liftgate would not work either. I was 4 hours away from home. I called the local Honda dealership where I was as I was in a panic. While on hold I was finally able to turn my car off by holding the start/stop engine button for several seconds. When I started my car again all of the lights were still on and lighting up one after the other. As I made my way to the dealership they all went off and all was normal again. I took my car to my local dealership once I got home. Dealership said they were not able to find much except the faulty camera sensors and Honda suggested to start there. (On back order) However in the meantime I was told that I should NOT TRUST ANY OF MY SAFETY FEATURES. My job requires a significant amount of driving and at this point I feel like I have gotten a lemon!! | Crash: No Fire: No | Unknown |
| Nov 2023 | VISIBILITY | The contact owns a 2023 Honda Pilot. The contact stated while driving 30 MPH, the rear of the panoramic sunroof suddenly shattered, raining glass down into the interior of the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 4,000. | Crash: No Fire: No | 4,000 |
| Nov 2023 | ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | our family was driving on the interstate at 70mph, when the electronic system malfunctioned. The car said every system was failing and to see dealer immediately. The car immediately stopped accelerating, steering wheel shook, and car was difficult to control on the busy, holiday weekend interstate traffic. We had to be towed to Honda dealership, where they "fixed" the problem and we were good to go. 30 minutes later on the busy interstate, the same problem occurred again. Electrical, braking system, brakes started smelling hot. We had to drive on the interstate shoulder at 20 mph for 2 miles to an exit with our family of 5 and our dog. A second tow on Thanksgiving Eve. There were absolutely no warnings from the vehicle before the issue began. The car was bought with 320 miles on the odometer on November 20, and this occurred on November 22 with 570 miles on the odometer. From what we keep reading, we need 4 repairs for the same issue in order for the car to be considered "not operable" or "not safe." Are we supposed to drive on the interstate a few more times , get towed 2 more times, and just hope that we aren't hit and killed by a semi truck after our car suddenly stops accelerating? From looking online, there have been a large number of complaints with exact or similar issues. Does someone have to get killed for something more to happen? | Crash: No Fire: No | Unknown |
| Nov 2023 | STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES | Vehicle will randomly display multiple warning lights- usually starting with the braking system, until all warnings are triggered. This has happened about 10 times so far. Happens in a variety of driving situations. When car is parked, it then requires multiple presses on start button to turn the car off. Every time this happens the rear lift gate is completely disabled and unable to open. About 11/15/2023 I have a video of the errors I can provide- it is a large file and can’t be attached with the other photos. The error also occurred one time while driving at about 70mph using the adaptive cruise. There were no vehicles ahead, but one was approaching from behind- the vehicle brakes or the cruise controls caused the car to rapidly decelerate. I had had to push the accelerator to avoid causing an accident with the person behind me. I had the passenger take a photo of the dashboard warnings. About 11/3/23 | Crash: No Fire: No | Unknown |
| Nov 2023 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | The Pilot emergency braked on its own as I was driving 30mph on a rural road, throwing myself and my children forward in our seats as the vehicle came to a stop. It was a violent action. No other vehicles or people were around us and no reason for the braking should have occurred. | Crash: No Fire: No | Unknown |
| Nov 2023 | POWER TRAIN | The warning light came on saying that there is a problem with the AWD system, and that only the front wheels may be powered. I then lost all power to all wheels. I hit the gas, RPMs just went up, and the wheels had no power. Eventually, the power came back. This is with a new car that I have had other problems with including water leaks that I was afraid might be getting onto electronics. | Crash: No Fire: No | Unknown |
| Sep 2023 | ENGINE | Car wouldn't go more than 25-30 miles/hour and rpm was at 5-6, had to use blinkers on highway. Luckily there weren't any injuries, i was scared of the situation as I was travelling with my toddler and newborn. After reaching home, car wouldn't reverse. I had shutdown and started the car multiple times before i could reverse. There was smell as if something was burning in the engine. I shutdown the car for 15-20 mins for smell to go away and restarted the car again, that is when check engine light was turned on with warnings about transmission, AWD and emission systems. What component or system failed or malfunctioned, and is it available for inspection upon request? Transmission failure, AWD system failure, Emission system failure. Has the problem been reproduced or confirmed by a dealer or independent service center? Confirmed by dealer, full diagnostics not available. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings before the failure. Dealer was saying about repairing the transmission, and also mentioned the car value will be depreciated significantly. I traded in the car for new pilot, as transmission problem are recurring and also losing significant value on the car. My loan and monthly payments went up because of something i didn't do. I am being punished for the someone else mistake. Dealer wouldn't provide any incentives too. | Crash: No Fire: No | Unknown |
| Sep 2023 | ELECTRICAL SYSTEM | The contact owns a 2023 Honda Pilot. The contact stated that while driving at an undisclosed speed, the stability, traction control, ABS, brakes, Lane Departure, and speedometer warning lights were illuminated. The "Anti-lock Brake System, Brake Performance Reduced", "Parking Sensor Failure", "All-Wheel Drive System Failure", "Electric Power Steering System Failure - Steering Assist Reduced", and "Vehicle Stability Assist System Failure - Reduced Traction and Handling" messages were displayed. The vehicle was taken to the dealer, where it was diagnosed that the sensor assembly front (57450-T90-A02) needed to be replaced; however, the replacement part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 9,100. | Crash: No Fire: No | 9,100 |
| Sep 2023 | STEERING,SERVICE BRAKES,ENGINE | Honda Pilot 2023 Elite shows 15+ error messages on the instrument panel. Messages indicate emissions systems, breaking systems, power steering and various risk mitigation systems experiencing problems resulting in reduced performance. Errors show up when the vehicle starts and are easy to reproduce. Dealer has looked at the vehicle 3 separate times. Problem occurs again in few days after dealer visit. Dealer based on the system error code diagnosed the problem with the fuel system. So far the dealer has replaced the high pressure fuel pump, injector relay, fuel pressure regulator and fuel rail pressure sensor. Dealer says when the vehicle starts the problem with the fuel system causes the electrical/computer system to go in safety mode; this makes onboard computers believe all systems are failing. Dealers' attempts (in consultation with manufacturer support) have so far not resulted in successful resolution of the problem. Without taking undue risk, I have personally tested some of the safety systems in errors indicated on the cluster panel to actually not work, e.g. lane departure mitigation system. Importantly, it feels vehicles braking distance has increased and steering is harder compared to when vehicles had no issues. All errors that are displayed are listed below. 1. Emission system problem, 2. Break system problem, 3. Electric parking brake system problem, 4. Break hold system problem, 5. Electric power steering problem, 6. Trailer stability problem, 7. Adaptive cruise control system problem, 8. Road departure mitigation system problem, 9. Vehicle stability assist system problem, 10. Hill start assist problem, 11. Trailer stability assist problem, 12. Hill descent control system problem, 13. Collision mitigation breaking system problem, 14. Road departure mitigation system problem, 15. Low speed breaking control problem. | Crash: No Fire: No | Unknown |
| Aug 2023 | ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE | At 850 miles on the odometer, the 2023 Honda Pilot ECU failed during normal operation of the vehicle on local roads, leading to a loss of power to engine transmission components, emissions systems, brake hold system, and traction control leading to reduced control and speed over the vehicle. The vehicle has been sent to the dealer for inspection of the OBD warning messages displayed. The driver was unable to operate the vehicle due to impaired speed, acceleration and braking capabilities that accompanied the ECU malfunction. The problem is currently being diagnosed by the dealer at the Keating Honda Service Center in Conroe, TX. The warning messages which appeared included the following while experiencing the ECU failure: Emissions System Problem. Avoid Heavy Acceleration and High Speed. See your Dealer Brake Hold System Problem " Traction Control Problem " Lane Keep Assist Problem " Adaptive Cruise Control Problem " | Crash: No Fire: No | Unknown |
| Aug 2023 | ENGINE | Delayed and sluggish acceleration, particularly from a complete stop, represents a significant safety concern. | Crash: No Fire: No | Unknown |
| Jul 2023 | POWER TRAIN,FUEL/PROPULSION SYSTEM | THE VEHICLKE HESITATES MOVING FORWARD FROM A STOP OR STANDSTILL. THE SAFEY CONCERIN IS THAT THE HESITATION OCCURS WHEN ENTERING TRAFFIC FROM A STOP AND MIGHT CAUSE A COLLISION DUR TO THE DELAY IN MOVING FORWARD. THIS HAS OCCURED ON MANY OCASSIONS. NO WARNING LIGHTS. THE VEHICLE WS INSPECTED BY HONDA AND THE TRANSMISSION WAS REPLACED, HOWEVER, THE ISSUE WAS NOT RESOLVED WITH THE NEW TRANSMISSION. | Crash: No Fire: No | Unknown |
| Jul 2023 | ELECTRICAL SYSTEM | Wireless phone charger works for about 10 minutes then stops charging. I’ve tried moving it phone to multiple positions and still have the same results. | Crash: No Fire: No | Unknown |
| Jul 2023 | STRUCTURE | The contact owns a 2023 Honda Pilot. The contact stated that while driving at an undisclosed speed, there was an air draft sound coming from the interior of the vehicle with all the windows closed. While washing the vehicle, the contact observed water leaking into the interior of the vehicle however, the contact was unable to locate the origin of the leak. The vehicle was taken to the dealer, who was also unable to locate the origin of the leak. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 527. | Crash: No Fire: No | 527 |
| Jul 2023 | STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES | The vehicle was purchased 7/1/2023. It is a 2023 Honda Pilot. 8 days after the purchase (OD mileage: 332), on a major highway, all mechanical systems in the vehicle failed within 2 minutes of each other. The engine, brakes, electrical, airbags, AWD, all of the ADAS systems, etc. ALL lit up within about 5 minutes of each other. Soon after this happened, the vehicle essentially shut down and was forced to a stop in a turning lane off of the major highway. The vehicle gave no indication that this was coming. The dealership's immediate response was to assume that we had put diesel fuel in the vehicle (this was not the case). As of now, they still have not been able to determine the cause of these catastrophic failures. Completely unsafe! This failure event could have been lethal and no one has any answers... | Crash: No Fire: No | Unknown |
| Jul 2023 | POWER TRAIN | The pilot sometimes hesitates when trying to accelerate in normal mode (have not used in other modes). It happens randomly, and the same when trying to slow. It seems the transmission is not shifting properly. Or something is preventing it from transitioning properly. | Crash: No Fire: No | Unknown |
| Jul 2023 | FORWARD COLLISION AVOIDANCE | When traveling on the road I live, the Pilot will slam its breaks on, I assume this is the automatic breaking system, but the issue is, there will be nothing on or near the road. No cars, pedestrians , nothing. Just my pilot. The speed limit is about 45MPH and it will slam the breaks on. It has become so problematic I avoid traveling that direction on my road. It has happened to my spouse while driving as well. And again, it’s not every time, but sometimes. It has happened about 10+ times. Makes me nervous that while driving it will do it, and I will be rear ended. | Crash: No Fire: No | Unknown |
| Jul 2023 | ELECTRICAL SYSTEM | The 360 surround camera is not showing a 360 view. This is a safety issue, as there could be a person in the camera stitching lines or the camera blind spot. | Crash: No Fire: No | Unknown |