Complaint volume
506 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Honda CR-V Complaints
506 consumer-submitted complaints on record for the 2023 Honda CR-V, grouped by component category.
506 Total complaints
20 Crash reports
1 Fire reports
15 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are steering, visibility/wiper, steering,lane departure. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 20 crash reports, 1 fire report, 15 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 36 complaints, with an average reported failure mileage of 10,394 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to steering, visibility/wiper, steering,lane departure?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Honda CR-V?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Honda CR-V
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Honda CR-V complaints?
20 Crash
1 Fire
15 Injury
0 Fatality
17 Towed
8 Medical attention
What are the most common 2023 Honda CR-V complaint categories?
STEERING 283
VISIBILITY/WIPER 21
STEERING,LANE DEPARTURE 15
STRUCTURE 15
UNKNOWN OR OTHER 15
ENGINE 12
FORWARD COLLISION AVOIDANCE 12
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE 10
ELECTRICAL SYSTEM 7
SERVICE BRAKES 7
506 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| May 2024 | STEERING | Steering feels notchy when turning. Steering sticks and you have to add more force into steering input at certain times (than other times/normal) when the vehicle is in motion. | Crash: No Fire: No | Unknown |
| May 2024 | STEERING,LANE DEPARTURE | I been told by Honda dealership that the power steering rack is defective Part Number 53620-3A1-A13. The vehicle has been identified by Honda Dealership as a failed/defective power steering rack unit. This problem was able to be replicated and identified by dealership during my visit on [XXX) work order # [XXX]. I was informed that operating this vehicle is not an option and a major safety issue. Do to the safety concerns it was agreed by both parties ( dealership and myself ) that vehicle be retained by dealership and part ordered for replacement. Dealership was notified by Honda Corporate that part is back ordered with an expected shipped date of April 1 2024. As of this writing 5/16/24 the part has gone thru multiple date changes from 4/1 to a no date identified on dealership part department data base to now having a 9/1/24 expected ship dated. The question you ask about advanced warning. This is my wife’s vehicle that is operated in town at low speeds, it was not identified until I had an opportunity to drive this vehicle on interstate at highway speeds that I became aware of this uncontrollable and sporadic steering issue. Trying to correct the vehicles direction back to the center of lane was also having resistance from the steering wheel that required having to overcome the locking sensation at steering wheel with force. So advance warning determination, one can only speculate how long the safety of this vehicle has been compromised. I have multiple communication with Honda Corporate in California with mixing success. I have also done random calling of approximately 15 dealer parts department from Miami to Fort Collins Colorado to verify the lack of accessibility to this part and all have informed me that no clear delivery date is coming from Honda. I’m unclear what help you maybe to an individual car owner in finding a resolution to their problem? Identifying the problem is the first step, resolution appears to be a challenging road to travel. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| May 2024 | STEERING | Not sure its a safety issue but we have a hitch in our steering. It seems to stick as you are driving which is a little unnerving while driving. I saw online that NHSTA is looking into this issue but appears no recall has been issued. Just wanted to add our name to the list of concerned owners. Thank you for your time regarding this issue. [XXX] and [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| May 2024 | STEERING | Reported “sticky steering” situation to dealer on Feb. 8 2024. Dealer test drove vehicle and confirmed that there is an issue and that vehicle will need a steering rack replacement. The service manager assured me that this was not a safety issue and that it would be ok to continue driving the vehicle. They said they would order it and that it is on back order and should be available in March 2024. March came and went and in early April I contacted service at my local dealer and was advised that parts were still on back order and that they would notify me as soon as they came in. On April 19, 2024 I spoke with the manager at my dealership and advised him that we were very annoyed with the situation and no longer felt safe in continuing to drive the vehicle. When driving, particularly at highway speeds, it required constant adjustment to the steering wheel in order to keep the vehicle in the lane. My wife, who is the principal driver, is now so fearful that she refuses to drive it. The manager was very understanding and cooperative and arranged for us to pick up a loaner the very next day. We have now had the loaner for 24 days with no resolution in sight. Although the loaner is a 2024 CR-V, is is a much less well equipped vehicle than the vehicle we purchased. Meaning it does not have nearly all of the safety or convenience features that we paid for in the original vehicle. We are aware that this is a widespread issue with certain Honda vehicles and are very disappointed with the lack of concern/corrective action by the manufacturer. | Crash: No Fire: No | Unknown |
| May 2024 | STEERING | We noticed about 2k miles in with the new vehicle that the steering feels like it's stuck when trying to move the steering wheel left or right when trying to keep the vehicle in the lane. This problem has not stopped. I thought it might be something wrong with the lane assist but it was not on. We took the service in for it's 1yr maintenance yesterday and reported the problem. We were told that the rack and pinion needed to be replaced but the part is on back order until mid September (it is now May 12). I asked the service consultant if the vehicle is safe to drive and I was told yes. I have read online other people reporting the same problem and they were told not to drive the vehicle and also the part is backordered. I don't know now if I should be driving the vehicle due to safety reasons. | Crash: No Fire: No | Unknown |
| May 2024 | STEERING,ELECTRICAL SYSTEM | Steering wheel is sticking and not operating smoothly. Feels like steering wheel has notches in it. Very difficult to steer. Feels unsafe to drive. Have taken to service department at dealership several times. We are told the part is on critical back order. We started having the problem in November. Part was ordered in February. Part number 536203D4A24. Have now also filed a complaint with Honda. The problem is getting worse and I don’t feel like it is safe to drive at this point. | Crash: No Fire: No | Unknown |
| May 2024 | STEERING | Steering becomes "sticky" above 55 MPH. Unable to null out direction and car wants to drift left or right. When you correct the drift, steering wheel needs extra effort to stop drift and "jumps" the other direction. Dealer was notified approximately Dec 2023 with approximately 10,000 miles. At that time, we were informed 2 weeks or so as the Electric Steering needed to be replaced. Talked to dealer Apr 24 and was told no date available. | Crash: No Fire: No | Unknown |
| May 2024 | UNKNOWN OR OTHER | Hood shakes at highway speed | Crash: No Fire: No | Unknown |
| May 2024 | STEERING | STEERING IS JERKY WILL . PULL TO THE RT AND LEFT WHILE DRIVING AT MODERATE SPEEDS, STEERING IS NOT SMOOTH AND DIRECT TURNING. ISSUE HAS BEEN REPORTED TO HONDA AND THEY ARE GOING TO ORDER A POWER STEERING ASSEMBLY. UP TO 4 + MONTHS WAITING TO GET REPLACED .... CAN THIS BE SAFE TO DRIVE FOR NEXT 4+ MONTHS? | Crash: No Fire: No | Unknown |
| May 2024 | POWER TRAIN | I purchased 2023 Honda CRV AWD LX [XXX]. I took the vehicle to Honda World 1 Auto Center Drive, Louisville, Ky 40299. Advisor is Kathy Schnapp. She informed me there were metal shavings in the rear differential. Replacing the fluid is not covered under warranty. The issue is not that it is not covered but Ms Schnapp stated most Honda CRVs with All Wheel Drive experience metal shavings in the rear differential. I am wondering if the NHTSA has been notified of this and why there has not been more warning of this problem and recalls issued to repair them. What rights do I have about resolving this especially if it's common? I appreciate any information on this. Thank you.... [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| May 2024 | STEERING | Steering is sticking when driving at highway speeds. Takes extra effort to move the wheel when trying to make small steering corrections. This causes the vehicle to become unstable at high speeds . | Crash: No Fire: No | Unknown |
| May 2024 | FORWARD COLLISION AVOIDANCE | What component or system failed or malfunctioned, and is it available for inspection upon request? - The adaptive cruise control and emergency braking. How was your safety or the safety of others put at risk? - The system is reading that other cars on my passenger side usually or coming on or off the exit ramps on the interstate as cars in front of me. In turn the system directs the car to slow down and then at some points break hard while driving at highway speeds. Has the problem been reproduced or confirmed by a dealer or independent service center? - The technician at the Honda dealer told me just to turn it off as its better to have it off than on. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - There has not been an accident as of current that would warrant an inspection. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - The adaptive showing the car in front, showing the word BRAKE on the mini dash and then you can also feel the gradual to almost complete stop of the car when this occurs. The main place to see is the outline will fill up as if a car is in front, but one is not. | Crash: No Fire: No | Unknown |
| Apr 2024 | STEERING | While driving Down the road and having to turn the steering puts up resistance, giving the feeling of the steering being sticky. Dealer has a knowledge the issue and ordered the part, downing my vehicle not safe to drive and had given me no ETA when it will be repaired. No warning lights. | Crash: No Fire: No | Unknown |
| Apr 2024 | STEERING | While driving, mostly but not exclusively at higher speeds (freeway, interstate, etc.) the steering wheel feels sticky. Usually occurs while gradually turning, the steering wheel will stick in place, and require force to correct and straighten the wheel back to center position. It was occasional at first but now happens almost everytime I drive the vehicle. | Crash: No Fire: No | Unknown |
| Apr 2024 | FORWARD COLLISION AVOIDANCE | While driving in cruise control on two lane roads, vehicle will brake hard during curves and going up rolling hill sections even if there are no vehicles or obstructions ahead. This vehicle experienced an overheated camera system at 4500 miles and was in the shop for 3 months for repair. The above described condition occurred before complete camera failure made all safety features not function. So it could be a camera failure is beginning again, or there is an inherent defect in camera or software that powers the braking. | Crash: No Fire: No | Unknown |
| Apr 2024 | STEERING | The steering on my 2023 Honda CR-V sticks and impedes my ability to smoothly turn the steering wheel as I drive. I currently have 7500 miles on the odometer. The steering issue has become progressively worse since owning the car and the "sticking" has reached a point where I no longer feel that the vehicle is safe to drive. On [XXX], I took the vehicle to the Honda dealer (Joe Morgan Honda, 176 Garver Road, Monroe, OH 45050, 513-360-2700) where the sticky steering issue was confirmed and the inspection indicated that it needed immediate attention and replacement of the power steering was warranted. There were no warning lamps to indicate a problem. The power steering gearbox and rack unit was placed on back order with no indication as to when the part would be available. Follow ups to the dealer and American Honda Motor, Inc. have not yielded any satisfactory results with them stating that the part continues to remain on back order. Case number issued on [XXX] by Honda is [XXX]. In the meantime, the car remains in my garage, unsafe to drive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Apr 2024 | STEERING | I purchased a brand new 2023 Honda CR-V last year which currently barely has 14,000 miles on it. I took my vehicle in for routine oil change and also because my steering was "sticky" or at times would jerk your hand off the steering wheel or if you are not holding the steering wheel tight enough when it jerks it will pull the car into another lane. The service department called and told me that it was a tire issue not covered by warranty and that I needed to pay them to balance and remount my tires. When I gave push back that if it was a tire issue then it would occur constantly. They had someone drive it again and then called me back and told me my rack and pinion/steering was going out and that the part was on back order with an unknown ETA. They were going to let me drive my vehicle off the lot until I told them that I didn't feel safe doing so because the problem was worsening. Today almost 3 weeks later I still do not have my vehicle repaired and was told that the part may not be available until September 2024. | Crash: No Fire: No | Unknown |
| Apr 2024 | LANE DEPARTURE | Regularly receive loud alarms and errors when putting the vehicle in reverse that the Lane Departure Warning system has failed and to see dealership. Error will last for around 10-20 seconds and then disappear. One dealership tried to apply a TSB directly associated with this issue which failed to fix anything. Dealerships have no idea what is causing the issue and are unable to fix the issue. The contacts wife took the vehicle to the dealership on 4/19 and left the vehicle for a week. The dealership is unable to determine what is wrong with vehicle. | Crash: No Fire: No | Unknown |
| Apr 2024 | STRUCTURE | At higher speeds the hood shakes and bounces up and down. I have adjusted the hood bumper stops but to no avail. I have to slow down as a result so I don't damage the hood. | Crash: No Fire: No | Unknown |
| Apr 2024 | STEERING | When driving, the steering wheel feels like it is catching on something. It will hit a sticky point of resistance then it will break loose. Most noticeable while highway driving. It is constant and does not go away. 04 | Crash: No Fire: No | Unknown |
| Apr 2024 | STRUCTURE | Hood shakes when driving at highway speed. | Crash: No Fire: No | Unknown |
| Apr 2024 | STEERING,FORWARD COLLISION AVOIDANCE | When driving at 70-75 mph with adaptive cruise set, the steering wheel feels like it locks and won’t turn But when you add force, it breaks loose. This is not lane keeping assist, it is something different. It is getting worse but the Honda Dealership says they can’t replicate it. It appears to be getting worse over time and I’m afraid it could cause an accident by completely locking up the steering wheel. | Crash: No Fire: No | Unknown |
| Apr 2024 | STEERING | On January 10, 2024, took the car in to Coral Springs Auto Mall, Coral Springs, Florida, for oil change. When driving home noticed the wheel was sticking. Drove the car till January 17th, gave it a week, and it got worse. Took it back to the shop, at which time they said the battery needed replacement but that the steering wheel needed a bracket, which had to be ordered. The said they would let us know when part would be in, maybe in a week. A week later we called and was told part could take as long as 6 months to a year. We requested a loaner but they had none available until January 31st. Have been driving that loaner till today as the called today to say part was in. Today is April 24th, so we have been with the loaner for 84 days, almost three months. The car was a Honda CRV Hybrid. The loaner is a Honda Pilot and not Hybrid. The cost of gas over that period of time was ridiculously higher because it was not a Hybrid. It was too large, but it was the only loaner they had so I was forced to drive it and pay the cost. Also, am paying $458.88 per month to finance my Hybrid CRV, when I can’t even drive the car I’m paying for. Believe I should receive some kind of compensation regarding the months I paid for my car and did not have it, as well as compensation for the difference in the cost of the gas. | Crash: No Fire: No | Unknown |
| Apr 2024 | STEERING | Sticky steering. When trying to make minor steering adjustments steering wheel will not move so you need to apply more force until you break the steering free but you have applied so much force you then over correct. Does not happen all the time. | Crash: No Fire: No | Unknown |
| Apr 2024 | STEERING | Sticky steering since 2k miles on vehicle. Sticky steering when at 35-55mph during gradual turns, especially to the left. Recently at 16k miles, the steering was stuck in a position to the left and then "clicked" back into use causing an overcompensation of the wheel for a moment. I feel it is unsafe to drive. Dealership (twice) cannot "recreate the issue" and will not fix even though it is the same issue in the Honda special bulletin 23-037 affecting the Civic. | Crash: No Fire: No | Unknown |